The document describes the Puzzled by Policy project, which aims to enhance EU policymaking through citizen engagement using online and offline tools. It discusses how the project set up pilots in multiple countries to get input from over 6,000 citizens on policy issues like immigration. The project also engaged with policymakers and NGOs. Evaluation found the project improved integration and social cohesion in pilot areas and influenced some policy decisions. The document outlines tools and guidance to help the project be sustained and adopted by other groups interested in structured public policy debates.

1. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Enhance policy
through citizen
engagement

2. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Citizens discuss issues…
Racism against
immigrants is
worsening in
the economic
crisis
There is no
official list of
local
intercultural
mediators
My community
is culturally
divided
…but feel disengaged from
actual policy-making

3. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Policy-makers make policy…
Immigration for
employment
purposes
Immigration
for studying
purposes
Irregular
immigration
Family
reunification
Integration
and
citizenship
… but is it representative
and will it be effective?

4. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Citizen engagement leads to
more participatory and
effective policy-making

5. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Citizens have low levels of
trust in policy-makers

6. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Policy-makers are
unprepared for high levels of
direct citizen engagement

7. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Key Elements
Involvement since
beginning of process

8. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Puzzled by Policy Approach
Online Participation
• Accessible
• Open
• Trace
• Viral
• Data analysis
Offline Participation
• Accessible
– (Digital Divide)
• Builds trust
• Elaborate discussion

9. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Puzzled by Policy Platform
Policy Profiler

10. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Puzzled by Policy Platform
uDebate

11. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Puzzled by Policy Platform
Social Media

12. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Weaknesses of eParticipation Projects
Usage
Impact
Sustainability

13. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Usage of Puzzled
• Pilots
– Torino, Italy
– Tenerife, Spain
– Budapest, Hungary
– Athens, Greece
• > 6,000 end-users
– Hard-to-reach users
• ~10 Decision-makers
• ~100 NGOs

14. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Usage outside of Trial Partners
• Slovene Philanthropy
• Association Odnos
• Open Government Partnership of Ireland
• Immigrant Council of Ireland
• Participation in EC consultations

15. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Impact
• Improved integration and social cohesion in Tenerife
– Interfaith Prayer for peace, respect and integration
– School of Social Participation
• Kick-started process to introduce Register of
Intercultural Mediators in Turin
• Submission on female genital mutilation from the EU
immigration perspective as part to EC DG JUST
consultation

16. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Testimonials
 ‘It is essential to convey the message that each and every person
living in the neighbourhood has a crucial role to play to enrich, build
and design a place for living together. We need to rely on citizen
involvement and participation to build more cohesive and sustainable
cities.’
Ms Eva Luz Cabrera from the Municipal Council for Citizen Participation in Tenerife
 ‘It is very important to have a platform like PbP in place which gives a
voice to citizens in general but more importantly to immigrants.’
Maria Kouveli, President, Local Council for Immigrants Integration, Greece
 ‘The division between institutions and politics on one hand and
citizens on another is deepening. Opportunities like PbP for us as
members of the European Parliament to communicate through social
media and other electronic tools are very useful.’
Tanja Fajon, Progressive Alliance of Socialists and Democrats, European
Parliament

17. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Sustainability Toolkit
Usage of existing Web platform
Open-source platform
Best practice guide to piloting
Guide to domain profiling
Available support services
Community directory
Social media channels

18. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Potential adopters
• Government: Seeking structured public opinion on policy
areas
• Universities: Seeking empirical data about public opinion
• Charities & NGOs: Seeking vibrant policy debate
• Media Outlets: Seeking new ways to engage readers
• Lobbying Outlets: Seeking to influence policy

19. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Puzzled by Policy Project
• Funded: EU CIP ICT- PSP
• Start Date: 1st October 2010
• Duration: 36 months
• Consortium: 12 partners
• Countries: Ireland, Greece, Slovenia, Italy, UK, Portugal, Netherlands, Spain,
Hungary

20. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis)
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Find out more…
www.puzzledbypolicy.eu
@puzzledbypolicy
deirdre.lee@deri.org
• Simple to Use
• Saves Time
• Influential
• Wide-reach
• Engaging