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Engaging Citizens in Policy Issues: Multidimensional Approach, Evidence and Lessons Learned
The document discusses the 'Puzzled by Policy' project, which aimed to engage citizens in EU policy issues through a multidimensional approach. Funded by the EU's ICT Policy Support Programme, it highlights strategies for improving political participation of immigrants and the importance of user-centric attitudes in citizen engagement. Key elements include management processes, topic selection, and sustainability lessons learned throughout the project's duration from October 2010 to December 2013.
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Engaging Citizens in Policy Issues: Multidimensional Approach, Evidence and Lessons Learned
- 1. Engaging Citizens inPolicy Issues: Multidimensional Approach, Evidence and Lessons Learned Elena Sánchez-Nielsen, Deirdre Lee, Eleni Panopoulou, Simon Delakorda and Gyula Takáks ePart 2014, Dublin 3rd Sept 2014 Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 2. Puzzled by PolicyVideo https://www.youtube.com/watch?v=zrpV7AhOkgg Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 3. Puzzled by PolicyProject Funded: EU CIP ICT- PSP Start Date: 1st Oct 2010 End Date: 31st Dec 2013 Duration: 39 months Consortium: 12 partners Countries: Ireland, Greece, Slovenia, Italy, UK, Portugal, Netherlands, Spain, Hungary Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 4. Citizen Engagement Top-down Approach Potential for direct impact Results may be diluted in political process Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP) Bottom-up Approach Can introduce new topics Difficult to have impact
- 5. Multidimensional Approach No‘one-size fits all’! 1. Purposes and objectives 2. Strategy 3. Process set-up 4. Management 5. Topic selection 6. Target group identification 7. Time frame 8. ICT tools 9. Facilitation & support for deliberative democracy 10. Dissemination & involvement 11. Feedback & impact 12. Monitoring & evaluation 13. Sustainability Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 6. Purposes and objectives Interfaith prayer-meeting for integration – Intercultural Dialogue (es) Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 7. Strategy Howto improve political participation of immigrants Promoted by Migrations Program Unit Presented at the Slovene Government Council for Integration of Foreigners Official conclusion to ensure representation of migrants within the Council Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 8. Process Set-up Setup a communication space… Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP) (Greece)
- 9. Management • Coordinatingimplementation activities • Monitoring overall performance • Ensuring goals and success criteria are met • Managing risks • Administering leads Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 10. Topic Selection •citizenship and ‘ius soli’ • intercultural mediators local register • foreign councillor in district Council Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 11. Target Group Identification • Presentation at the eHungary Centre – regional coordinators were informed on PbP – banner in the start page of the PCs operated by the eHungary network, generating referral traffic from rural areas Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 12. Timeframe • Publicconsultation • Elections • Economic crisis • Local events • .. Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 13. ICT Tools Puzzledby Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 14. Facilitation of DeliberativeDemocracy Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 15. Dissemination & Involvement Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 16. Feedback & Impact Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 17. Monitoring & Evaluation PbP evaluation eP-TAM PbP success metrics System Use Potential Feedback from Pilots TAM Perceived Facilitating Conditions Perceived Usefulness Perceived Ease of Use Intrinsic Motivation Behavioural Intention to Use Social Influences Actual System Use Integration to Governmental Processes Technological Self-efficacy eP platform Ease of Use Immigrants Citizens Policy Makers NGOs, CSOs Experts PbP Partners (Hard-to-reach) Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 18. Sustainability Puzzled byPolicy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
- 19. Lessons Learned •The initiative owner should embrace users and have a user-centric attitude • Partnership with mediators in the policy field • Multichannel involvement • Wide dissemination to raise awareness • High-quality content production • Process management and facilitation • Decision-maker involvement • Feedback and impact Puzzled by Policy: Helping you to be part of the EU (CIP-ICT-PSP-2009-3bis) Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Editor's Notes
- #7 to decide to what extent you are committed to taking public opinion into account in
- #8 detailed operation and dissemination plan. Process definition of topics and policy processes, identification of target groups and stakeholders, developing, testing and launching online tools, management and, facilitation. The
- #10 coordinating implementation activities, monitoring overall performance, ensuring goals and success criteria are met, managing risks and administering leads.
- #11 Context Hannes – pertained to them
- #12 Decision-makers Civil-society Citizens business
- #13 context
- #14 User-friendliness Simplicity
- #15 constructive
- #16 Public visibility & awareness
- #18 Evaluate, assess, best practice, update
- #19 Easy & cost-effective