LET'S GET PHYSICAL • THE CODE OF BETTER BUSINESS
HELPING MERCHANTS GROW • NON-BANKS DOING WHAT BANKS DO BEST PAYMENTS GONE WILD • GIVE A LITTLE BIT • ACCEPT ANYWHERE
Retailers are beginning to notice that technology’s role is one of an enabler. Essentially, information technology can speed up processes and deliver cost saving benefits to the company. So how to extract more benefits from IT you ask? Ask the experts, The Silicon Review “10 Fastest Growing Retail Companies 2019.”
Using the Internet of Things to Hone in on Micro-MomentsTheAppLabb
Allow real time communication between back of house and front of house. Optimize interactions and drive results. Leverage ubiquitous connectivity to achieve stunning results. Give your customers the micro-moments that will make your business a favourite.
The first supermarket to lend its name to an IoT appliance, ShopRite has formed a smart-fridge pilot partnership that marks a brave new chapter in an ever-changing grocery battleground.
In this edition, we're covering:
RISE OF THE MACHINES • THE PRIVACY PARADOX VISIONS OF EXPERIENCE • NEW CARD TRICKS • MADE TO ORDER • CLASSIC/REFINED, CONTEMPORARY/DEFINED
Retailers are beginning to notice that technology’s role is one of an enabler. Essentially, information technology can speed up processes and deliver cost saving benefits to the company. So how to extract more benefits from IT you ask? Ask the experts, The Silicon Review “10 Fastest Growing Retail Companies 2019.”
Using the Internet of Things to Hone in on Micro-MomentsTheAppLabb
Allow real time communication between back of house and front of house. Optimize interactions and drive results. Leverage ubiquitous connectivity to achieve stunning results. Give your customers the micro-moments that will make your business a favourite.
The first supermarket to lend its name to an IoT appliance, ShopRite has formed a smart-fridge pilot partnership that marks a brave new chapter in an ever-changing grocery battleground.
In this edition, we're covering:
RISE OF THE MACHINES • THE PRIVACY PARADOX VISIONS OF EXPERIENCE • NEW CARD TRICKS • MADE TO ORDER • CLASSIC/REFINED, CONTEMPORARY/DEFINED
Via: Retail Customer Experience
As our 2016 Retail Future Trends Report revealed, 2016 was once again a year of innovation amid a
competitive time for retailers that are online, offline and moving into the omnichannel realm. Mobile,
as well as data analytics and Internet of Things (IoT), hit home with retailers striving to drive a better
customer experience.
Consumers still are focused on a retailer’s website for product research; however, as this Top 100
report illustrates, they’re also increasingly using smartphones and other mobile devices.
The trends data revealed 35 percent of consumers believe it is very important for a retailer to have
both a brick-and-mortar and online presence. That consumer expectation may be a big reason
Amazon, which again took home the top honor in this Top 100 survey, is moving into the brick-andmortar
realm after over two decades of pure e-commerce strategy.
Frontier(less) Retail—an Innovation Group report created in partnership with WWD, the leading fashion, beauty and retail authority—reveals a retail landscape that has become borderless, blurred and amorphous.
Consumer expectations are becoming limitless—whether it’s instant delivery, intuitive commerce or compelling store experiences. Interfaces for retail are moving beyond the smartphone into our home environments, and the digital and physical worlds are blurring in new ways.
The Work Ahead: How Digital Thinking Separates Retail's Leaders from LaggardsCognizant
In this installment of our Work Ahead series, we focus on the impact of digital transformation on the retail industry and the surprisingly wide gap in how digital leaders and laggards perceive the digital future and are approaching the necessary changes to succeed.
What's Next in the Connected Retail World?Greg Kahn
This presentation was given by GK Digital Media at the Elevation Summit on August 21, 2015. It details how the internet of things will impact retailers and consumer product companies within the next few years.
Innovation is a must-have when whirlwinds reign that can either recreate business or wipe them out. With its ability to analyze shopper movement within the store, iInside provides intelligence, capabilities and actionable insight for retailers.
Ascent – Thought leadership from Atos Promises of a converging worldAscent Atos
A magazine into the future of our ever-more connected planet
This new Ascent magazine is the latest edition of the ascent thought leadership program from Atos and sets out how the years ahead will see era-defining change in the global technology landscape, further impacting the way we all connect, live and do business.
This magazine includes articles and views from business leaders, academia and the Atos Scientific Community. Each of the stories in this magazine can tell us something about the world that awaits us all.
Stores Under Siege: The Rise of the SoMoLo ShopperRedPrairie
The list of social, mobile, and now local apps, gadgets, games and networks that have become part of most consumers’ lifestyles is virtually endless. And all of them affect shopping behaviors. Social networks have become legendary for their ability to influence purchasing decisions. Price-hunting on smartphones is standard operating procedure for most shoppers, and location-based services are beginning to attract nearby shoppers – often times right out of one store and into another down the block with a more compelling offer.
Caught in the middle of these transformative behaviors is the retail store. Our stores truly are under siege.
This presentation looks at how stores can fight back by leveraging these tools to engage, entertain, and transact more business with more shoppers.
Clonmel Chamber Social Media Masterclass Presentationbriancleary
We hosted a social media masterclass at the LIT Campus in Clonmel, Co. Tipperary, Ireland on April 29th 2014. Speakers on the night were Robert Jones, Justin Kearns and Edel O'Gorman.
Founder and Managing Director of Couponstar Jared Kean will cover the rapidly growing field of digital couponing specifically across the European landscape. He will identify the key trends and changing consumer attitudes towards the new phenomenon as well as point out the differences between the European and USA markets. The specific types of digital coupons including print-at-home, Save-2-Card and mobile will be explored along with real world examples of how both retailers and brands are employing these into their web, email, social media and mobile marketing campaigns to reach, motivation and measure customer purchase behaviour.
How Starbucks took their experience digitalBen Gilchriest
Since opening its first location in 1971 the company has grown into one of the world's leading speciality food retailers and a brand recognised the world over. With 94% of all Facebook users either a Starbucks fan or are friends with one, 7 million active users of its mobile payment system, and financial benefits that reflect this, it is now considered a digital leader.
However, it hash;t always been the case. In 2008 it faced real challenges with declining sales and a 50% drop in share price over two years. Starbucks’ recipe for success in Digital Transformation has been equal parts technology-savvy and committed leadership. Today, Starbucks continues to leverage these strengths to create value for customers and shareholders alike through digital.
This paper describes, at a high level, what and how Starbucks has realised its Digital Advantage.
Via: Retail Customer Experience
As our 2016 Retail Future Trends Report revealed, 2016 was once again a year of innovation amid a
competitive time for retailers that are online, offline and moving into the omnichannel realm. Mobile,
as well as data analytics and Internet of Things (IoT), hit home with retailers striving to drive a better
customer experience.
Consumers still are focused on a retailer’s website for product research; however, as this Top 100
report illustrates, they’re also increasingly using smartphones and other mobile devices.
The trends data revealed 35 percent of consumers believe it is very important for a retailer to have
both a brick-and-mortar and online presence. That consumer expectation may be a big reason
Amazon, which again took home the top honor in this Top 100 survey, is moving into the brick-andmortar
realm after over two decades of pure e-commerce strategy.
Frontier(less) Retail—an Innovation Group report created in partnership with WWD, the leading fashion, beauty and retail authority—reveals a retail landscape that has become borderless, blurred and amorphous.
Consumer expectations are becoming limitless—whether it’s instant delivery, intuitive commerce or compelling store experiences. Interfaces for retail are moving beyond the smartphone into our home environments, and the digital and physical worlds are blurring in new ways.
The Work Ahead: How Digital Thinking Separates Retail's Leaders from LaggardsCognizant
In this installment of our Work Ahead series, we focus on the impact of digital transformation on the retail industry and the surprisingly wide gap in how digital leaders and laggards perceive the digital future and are approaching the necessary changes to succeed.
What's Next in the Connected Retail World?Greg Kahn
This presentation was given by GK Digital Media at the Elevation Summit on August 21, 2015. It details how the internet of things will impact retailers and consumer product companies within the next few years.
Innovation is a must-have when whirlwinds reign that can either recreate business or wipe them out. With its ability to analyze shopper movement within the store, iInside provides intelligence, capabilities and actionable insight for retailers.
Ascent – Thought leadership from Atos Promises of a converging worldAscent Atos
A magazine into the future of our ever-more connected planet
This new Ascent magazine is the latest edition of the ascent thought leadership program from Atos and sets out how the years ahead will see era-defining change in the global technology landscape, further impacting the way we all connect, live and do business.
This magazine includes articles and views from business leaders, academia and the Atos Scientific Community. Each of the stories in this magazine can tell us something about the world that awaits us all.
Stores Under Siege: The Rise of the SoMoLo ShopperRedPrairie
The list of social, mobile, and now local apps, gadgets, games and networks that have become part of most consumers’ lifestyles is virtually endless. And all of them affect shopping behaviors. Social networks have become legendary for their ability to influence purchasing decisions. Price-hunting on smartphones is standard operating procedure for most shoppers, and location-based services are beginning to attract nearby shoppers – often times right out of one store and into another down the block with a more compelling offer.
Caught in the middle of these transformative behaviors is the retail store. Our stores truly are under siege.
This presentation looks at how stores can fight back by leveraging these tools to engage, entertain, and transact more business with more shoppers.
Clonmel Chamber Social Media Masterclass Presentationbriancleary
We hosted a social media masterclass at the LIT Campus in Clonmel, Co. Tipperary, Ireland on April 29th 2014. Speakers on the night were Robert Jones, Justin Kearns and Edel O'Gorman.
Founder and Managing Director of Couponstar Jared Kean will cover the rapidly growing field of digital couponing specifically across the European landscape. He will identify the key trends and changing consumer attitudes towards the new phenomenon as well as point out the differences between the European and USA markets. The specific types of digital coupons including print-at-home, Save-2-Card and mobile will be explored along with real world examples of how both retailers and brands are employing these into their web, email, social media and mobile marketing campaigns to reach, motivation and measure customer purchase behaviour.
How Starbucks took their experience digitalBen Gilchriest
Since opening its first location in 1971 the company has grown into one of the world's leading speciality food retailers and a brand recognised the world over. With 94% of all Facebook users either a Starbucks fan or are friends with one, 7 million active users of its mobile payment system, and financial benefits that reflect this, it is now considered a digital leader.
However, it hash;t always been the case. In 2008 it faced real challenges with declining sales and a 50% drop in share price over two years. Starbucks’ recipe for success in Digital Transformation has been equal parts technology-savvy and committed leadership. Today, Starbucks continues to leverage these strengths to create value for customers and shareholders alike through digital.
This paper describes, at a high level, what and how Starbucks has realised its Digital Advantage.
After 15 years of e-commerce experience and banking projects the new era for "Secure POS device" was come. In 2012 the first POS tablet with both swipe and smartchip features was patented in USA by Florin Suciu.
The new "perfecto POS - pPOS" was ready for the merchants and retail. In past 3 years tens of similar devices rise around the world. Now we develop the V2 generation
We explore 5 key areas where digital is adding value in retail, specifically in the physical store. (1) Consumer Engagement, (2) Payment, Security & Authentication, (3) Proximity Marketing, (4) Virtual Reality, (5) Augmented Reality. Market examples demonstrate how these trends play out in the market environment. This slide deck serves to provide insight into how to keep consumers visiting and engaged in brick-and-mortar spaces, by delivering their desire for digital. Persuading the consumer to keep the physical store alive is a challenge, and retailers need to adopt technology to maintain relevance, and at the forefront of disruption.
Paybook Volume 3 includes: the era of the savvy shopper, the winners of our Appathon, doing business today with the tools of tomorrow and ingenuity from the inside out.
Zinnov Zones rating for Digital in Retail. The report provides a snapshot of a digitally enabled modern retail enterprise and how digital technologies such as big data, analytics, robotics, machine learning, virtual reality etc. are transforming operations as well as impacting customers’ experience. Zinnov estimates a total digital spending of ~ $70B by retailers globally in 2016; with the market expected to reach $150B by 2020, growing at over 20% per annum.
Putting the Experience in Digital Customer ExperienceCognizant
As the digital revolution has gained momentum, it has become widely understood that the “digital customer experience” is the key to engage with, delight and monetize customers in the modern world. However, only a miniscule number of companies believe their customers’ current digital experience qualifies as “excellent,” our primary research reveals.
e-Commerce Trends from 2014 to 2015 by Divante.coDivante
The new and actual version of this Report is here
https://www.slideshare.net/divanteltd/ecommerce-trends-from-2017-to-2018-by-divante
e-Commerce sales worldwide will reach $1.7 trillion in 2015. The World's Leading E-Commerce Companies, Capital Market, E-Commerce startups to watch, Omnichannel, B2C e-commerce sales worldwide and more!
The Digital TransformationNew information technologies,s.docxmehek4
The Digital Transformation
New information technologies,
such as broadband networks,
mobile communications and the
Internet, have well-known, but
often unrealized, potential
to transform businesses and
industries. The key to success is
knowing how and when to apply
the technologies. Companies
should look at 10 specific
drivers to help determine their
best strategy.
Angela Andal-Ancion,
Phillip A. Cartwright
and George S. Yip
uring tbe 1990s, companies bad vast amounts of funding for new
D information technologies, or NIT' Tbey invested millions of dol-lars on Web sites, sophisticated software packages, teleconferenc-
ing equipment, broadband networks, mobile communications
and other digital technologies. Such investments helped them to keep abreast
of competitors tbat were making similar expenditures. Today, many compa-
nies are strapped for resources, and they need to be extremely selective about
the technologies they fund, deploying NIT in ways tbat are tbe most relevant
to their businesses and strategic objectives, including their sales and market-
ing efforts.
What kinds of companies and products can benellt most from the use of
NIT? Books and airline tickets sell readily over the Internet wbereas automo-
biles and higb fashion clothing do not. Furtbennore, what types of business
transformations do sucb investments enable? A company might, for example,
use NIT to cut away layers of middlemen, such as distributors, that separate it
from its customers (called classic disintermediation). Or, instead of getting rid
of middlemen, it might choose to embrace them {remediation). Or it might
build strategic alliances and partnerships with new and existing players in a
tangle of complex relationships (network-based mediation). (See"Tbree Medi-
ation Strategies," p. 37.)
All three mediation strategies depend on various factors, such as a prod-
uct's customizability and information content. By fully understanding those
drivers of NIT, companies can begin to predict tbe potential transformations
of tbeir industries, especially in terms of how products are marketed and sold.
To tbat end, we have developed a systematic framework tbat identifies wbich
drivers are important for tbe different approaches of classic disintermediation,
remediation and network-based mediation. Using this tool, companies can
determine both the optimum ways to transform tbeir businesses and the NIT
investments required to accomplisb sucb changes.
The Drivers of NIT
From a study of large corporations in Nortb America and Europe, we have
identified tbe different drivers that determine the competitive advantages of
deploying NIT. (See "About the Research.") Each of the drivers is very specific
to bow NIT can be applied in a particular industry. Tbat Is, they are not gen-
Angela Andal-Ancion is a ajnsultant with ascension in London; Phillip A. Cartwright
is a principal with BearingPoint in Paris; and George S, Yip is professor ot strategic and
international mana ...
Explore the trends that will shape the state of retail tech in 2021 and what could be coming next. Take a deep dive into global retail tech investment trends, top initiatives, and more.
Introduction to E Commerce Framework for E Commerce, Difference Between E Commerce and M Commerce, Features of E Commerce, Types of E Commerce, Types of B2C Business Models, B2B Business Models, E Business Revenue Models.
At Verifone, we are committed to helping merchants grow. We've partnered with developers at Talech, Homebase, Ecwid, GiftFly and vPromos to share their stories on how they are leveraging the Verifone platform to help merchants grow and drive revenue.
Guiding Merchants to Success in the 21st Century: How to provide the solutions merchants need to stay relevant in this ever-changing retail environment.
Paybook Vol. 5 includes stories on Carbon 8, e285, the spread of mPOS, cashless trends in Asia Pacific and our Points app. Follow the conversation on Twitter: @Verifone
Surviving the Retail Jungle: how to continue to grow and stay relevant in this ever-changing retail environment.
Know Thy Customer
Mind the Millennial
Spread Out Investments
Stay Secure
Think Outside the Queue
Unify Your Brand
Create "Instagrammable" Experiences
Paybook Volume 4 includes stories from Allrecipes, Alipay and our all-new Verifone M400 multilane solution. Follow the conversation on Twitter: @Verifone
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Paybook presented by Verifone
1. paybook
Vol. viii • January 2018
Presented by Verifone
L E T ' S G E T P H Y S I C A L • T H E C O D E O F B E T T E R B U S I N E S S
H E L P I N G M E RC H A N T S G RO W • N O N - B A N K S D O I N G W H A T B A N K S D O B E S T
PA Y M E N T S G O N E W I L D • G I V E A L I T T L E B I T • A C C E P T A N Y W H E R E
Unexpected Evolutions
2. 2
Without getting too technical, we can trace the origin
story of e-commerce back to the summer of 1994. While
The Lion King and Forrest Gump were dominating the box
office, the recently discovered internet was playing host to
secure transactions for the first time ever. In August of that
year, such items as a Sting CD, a Pizza Hut pizza, and even
computers themselves were purchased on the World Wide
Web—it was the dawn of online shopping as we know it
today.
Since its infancy, e-commerce has evolved from a mere
shopping novelty to the modern form of retail. From 2000
to 2016, the number of Americans who had made an online
purchase jumped from 22% to 79%, according to Pew
ResearchCenter.Andwiththeadventof mobile technology
in the 21st century, the convenience of online shopping was
no longer confined to a home desktop—51% of Americans
reported making a purchase using their smartphones.
With current sales amounting to $294 billion—and an
annualincreaserateof17%thathasthosenumbersreaching
$414 billion in 2018—it feels safe to assume e-commerce is
the new commerce. Hello Cyber Monday, goodbye Black
Friday. At some point in the not-so-distant future, brick-
and-mortar retail will become obsolete, right?
Wrong, actually, by all current indications. The fact is,
roughly 90% to 95% of retail sales are still generated in
store, totaling nearly $4 trillion in annual sales. People still
prefer the experience of shopping in a physical store for
several reasons, and it’s not a trend getting phased out by
any means. That’s because millennials are more likely than
older generations (35% vs. 22%) to visit retail stores; in
total, 98% of Generation Z’ers shop in store, where nearly
70% of them do the majority of their shopping.
Since old-fashioned retail is not going away, e-commerce
players have to decide whether staying insular from the
physical world is good for business. Several e-tailers, both
largeandsmall,havealreadycreptintothespaceviaarange
of temporary and long-term occupancies. Companies like
Warby Parker, Bonobos, and Casper have popped up in big
cities across the country, in response to customers wanting
to see, touch, and test their products.
And while some e-commerce sites have opened permanent
physical stores, like Amazon Books, others have opted for
“concept stores” that can range from temporary, pop-up
locations to “showrooms,” which allow shoppers to try
on or test a product only to order it later online for home
delivery. Showrooms are perfect for cumbersome goods
like mattresses, but can also accommodate shoppers who
prefer not to carry a bag around.
Soevenwithroughly8,600physicalstoreshavingshuttered
in 2017, resulting in 147 million square feet of lost retail
space, according to Credit Suisse, the value of brick and
mortar has not been lost among e-tailers. And vice versa.
Just like we have showrooming, there is also webrooming,
in which a shopper buys in store after thoroughly
researching online.
“If a brand can afford it, there’s [sic] a lot of benefits to
occupying a retail location,” Jill Dvorak, senior editor for
digital retail at the National Retail Federation, reported
to Digiday. “Not only do physical stores cater to digital
generations attracted to experiences, but conversion rates
in stores are also higher than online.”
Indeed, while shopping online may seem quick and
painless, data from SalesCycle has the global digital
shopping cart abandonment rate currently hovering
around 75%, equaling trillions in lost sales. Reasons for
cart abandonment vary from unwanted shipping costs,
to customers refusing to create online accounts, to not
trusting sites with their credit card information.
“Pretty much anybody can sell something online these
days, but to have a physical location, there is definitely a
brand legitimacy in that,” Dvorak told Digiday. This has
created a new industry, in which digital marketplaces, like
Appear Here, help businesses find short-term rentals for
pop-up shops.
In the end, the savviest retailers will understand and
embrace the benefits of both e-commerce and brick-and-
mortar retail. Shopping is now an omnipresent function
of society—in that we are always able to do it, whenever
and wherever—and those offering the most holistic, all-
encompassing experiences will reap the rewards. n
Let’s get physical
Once considered the grim reaper of brick and mortar, e-commerce is now
crashing the in-store retail party.
2
3. paybook•vol.viii•January2018
3
In the recent past, nearly every payment device was unique
in its software. Each one required a separate payment
app and had to go through all certifications separately.
Verifone recognized the inefficiencies of this situation and
developed a proprietary ADK (Application Development
Kit) so payment apps could be shared across devices, and
multiple certifications could be achieved for families of
devices at the same time.
“The payment landscape varies incredibly around the
world,” says Galen Davis, Verifone’s Senior Platform
Product Manager. “In some countries,
card transactions represent more
than 90% of the total, while in others,
cash is still king. Also, the regulatory
environment is unique for each country,
and sometimes for each retailer.”
Developingaplatformwheredevelopers,
both internally and externally, could
write payment applications for the
vast majority of Verifone devices with
one codebase was a gargantuan task.
ADK 4.4.0, released in September 2017,
supports 75+ Verifone device variants,
which means Verifone’s customers and partners can
leverage their software efforts across nearly the entire
Verifone device portfolio.
With ADK 4.5.0, to be released in February 2018, hardware
support is expanding to include even more of the Verifone
portfolio. New hardware models are being introduced,
and existing apps are already supported. For example,
in Germany, the effort to bring up two different existing
payment apps on prototype hardware took less than one
hour, without the need to write any new code. This new
hardware model will be delivered to certification labs
at least three months faster than previous experiences.
Thorsten Schabacker, the head of the Verifone Germany
Application Development Center, directly attributes this
acceleration to the ADK.
“ThankstotheADK,wewereabletopasstheGBIC(German
Banking Industry Committee) certifications of the V400m,
M400, and e285 in record time—the process for all three
took only weeks versus several months per device in the
past. The ADK allows us to develop one application for
multiple devices despite the different form factors,” says
Schabacker. “We had the same experience with the Swiss
ep2 certification of our application for Austria/Switzerland
on the e355, P400, and V400m. Building our applications
on the ADK really pays off in terms of effort and speed.”
ButADK4.5.0isnotjustaboutincreasing
speed to market—there are exciting new
security and privacy features as well. The
most noteworthy of these is support for
AES DUKPT, a new multi-layer security
system where data is encrypted and the
keys are unique for each transaction.
This offers a much higher level of
security than previous standards.
New hardware and new encryption
supportwould,bythemselves,constitute
a very significant ADK release, but
ADK 4.5.0 goes even further. Most
of Verifone’s Engage family has hardware support for
Bluetooth, including Bluetooth Low Energy (BLE). With
ADK 4.5.0, the full range of Bluetooth features is supported
in the ADK, including BLE beacon and GATT (General
Attribute) support. It literally only takes three lines of code
to activate a beacon; with this, new frontiers are available
for our devices. Verifone is actively working with partners
to bring new experiences to retail, including hands-free
loyalty and personalized in-store promotions.
The Verifone ADK removes obstacles we once had
in providing for our clients. Now, we can offer better
experiences, and do it faster than ever before. n
The Code of
Better Business
ADK 4.5.0 is allowing Verifone to get to market with innovative new
devices and services faster than ever before.
3
“Building our
applications on the
ADK really pays off
in terms of effort
and speed.”
4. 4
Helping Merchants Grow
These days, merchants need more than just a payment
device. They seek resourceful solutions for their businesses
in a rapidly advancing commerce ecosystem—solutions
that will drive revenue, but also streamline their internal
and external operations. They want the overall experience
of purchasing, installing and using a new payment solution
to be one of ease and excitement, not uncertainty and
trepidation.
Businesses come in all shapes and sizes—from SMBs
to Tier 1s, retailers to restaurateurs. As such, it’s hard to
find a payment solution that can meet every merchant’s
specific needs, with the added benefit of being simple to
implement and operate.
Verifone Connect is a flexible, all-in-one business
solution, built to meet the needs of all merchants no
matter their specialty. It’s a platform packed with the
most comprehensive toolset ever, perfect for accepting
payments, engaging customers, growing business, and
managing operations. No matter what kind of merchant
they are, Connect is tailor-made for them, right out of the
box.
“Merchants are busy people. Trying to make sense of
multiple, unintegrated tools is a distraction from what
really matters—engaging their customers and growing
their businesses,” says Glen Robson, EVP, Global Head of
Solutions at Verifone. “With Verifone Connect, we bring all
of those discrete pieces into a single, integrated solution
that enables them to manage all aspects of their business
and delight their customers, whatever their scale.”
The Connect solution includes advanced payment and
security services, comprehensive estate management
tools, our new Merchant Marketplace with a suite of
integrated commerce applications, and gateway services.
When paired with any of Verifone’s Engage or Carbon
devices, Connect allows merchants to better manage and
grow their businesses with the best in next-generation
software and hardware.
“Verifone Connect makes payment services as simple
as ordering and customizing your phone,” says Abizar
Vakharia, Verifone’s Vice President of Digital Experiences.
“Simply choose the plan, device, and app bundles that are
best for your business, and connect your new terminal to
the payment network of your choice.”
After getting connected, Vakharia adds, “Verifone’s
technology will take over, initializing and activating your
device and downloading the applications you’ve chosen
from the Merchant Marketplace. It’s that simple.”
A key benefit of investing in Connect is the seamless
integration of payment and non-payment apps with
the POS system. Apps can be pre-loaded onto devices
or downloaded from Verifone’s Merchant Marketplace,
and are configurable to meet specific business needs.
Some apps are built for customer engagement, offering
promotionsandloyaltyprograms,whileotherappscaterto
backend operations, like managing payroll and inventory.
Access to Verifone’s estate management portal, also
available with Connect, gives merchants the power of end-
to-end device management. The tool allows estate owners
to effectively monitor, troubleshoot, and update any of
their devices out in the field.
Connect is equipped with Verifone’s world-class security
technology, which provides advanced encryption and
tokenization of sensitive payment data. When combined
with Verifone’s fleet of secure gateways, Connect ensures
that transactions are conducted under the safest standards
available.
Merchants and acquirers purchasing Connect can lower
their total cost of ownership by choosing from basic,
premium, and premium plus offerings, depending on
the number of tools and services they want. And because
Connect runs on the cloud, business operations can be
performed anywhere, at faster speeds.
It doesn’t matter what one’s business needs are; with this
all-in-one service, they never feel like a burden. Merchants
can focus on what really matters—building lasting
relationships with their customers—and let Connect
handle the rest. n
With Verifone Connect, merchants have all they need to manage and
cultivate a successful business.
6. 6
Square has quickly become a major player in the payments
industry, but their revenue comes from more than just the
sale of magstripe reader dongles. One of the reasons for
Square’s success is their small-business loan service called
Square Capital. In late 2017, the New York Times reported that
“the revenue from these loans has been increasing faster
than the overall growth of the company and has Square
looking more like a bank every day.”
Companies, like Square, encroaching on services that were
typically bank exclusives is not a new thing, but it does
seem to be a growing trend. In 2006, OnDeck, a non-bank
corporation, was founded to provide small business loans.
In 2008, Kabbage popped up, offering the same kinds of
services. That same year, Ally Financial became one of the
world’s first digital-only banks; today, Ally is worth over
$5 billion. Meanwhile, Stash, founded in 2015 and still
going strong today, is a mobile app that provides micro-
investment services.
Ex-Barclays CEO Anthony Jenkins reported to CNBC that
bank branches will be “as common as a Blockbuster video
store in a few years’ time,” and that the trend is moving
faster than he anticipated.
So does this mean that big banks will become obsolete?
Probably not, but it really depends on how they react during
this pivotal period. As Forbes reported in 2016, “Banks don’t
have much choice but to adapt...they need to adapt quickly
to the new technology or risk being left behind. That’s
why strategic partnerships with fintechs are critical. Tech
startups can help banks keep up with innovation, while
banks provide industry knowledge and financial resources.”
Banks are now in a unique position to partner with fintech
companies, and, by offering capital and expertise, this may
be their means of staying ahead of the curve. Rather than
inventing new tech, they could opt to support and foster
companies who are already doing it well—and thus carve
out their place in this evolving landscape.
But it all comes down to risks and rewards. If a bank chooses
to be set in its ways, it may not survive the next 10 years. On
the flipside, backing bad tech could also have devastating
consequences. One example was the promising Plastc,
which offered a single card that would allow consumers to
digitally store all of their credit, debit, and gift cards on it.
With an e-ink screen, owners of the Plastc Card could swipe
between accounts and tap, swipe, or insert it just like a
normal payment card. After taking $9 million in preorders,
the company shut down in 2017 and filed for bankruptcy. In
their farewell letter, Plastc cited a failed Series A round of
$3.5 million in funding as the reason for closing their doors.
The advantage that banks have is their solid foundation.
Unlike private investors or some capital firms, banks
can take a hit and keep on going. But the fintech world is
evolving. Banks naturally need to weather these changes,
and knowing how to coexist with this, new competition will
allow them to do so gracefully. n
Non-Banks
Doing What Banks
Do Best
More companies are
offering services previously
reserved for banks. Does this
pose a threat or an
opportunity?
7. paybook•vol.viii•January2018
7
NON-CENTS
Payments Gone Wild
“It’s this weird voyeurism,” says Emma Roller of the National
Journal. “We’re all interested in seeing what our friends are
paying for.” In Roller’s review of the payment app Venmo
for Slate, she wrote that it’s a combination of PayPal and
Facebook—only better.
Venmo has had a meteoric rise since it was founded in
2009. In 2013, it was acquired by PayPal for $800 million.
And while there’s still heavy competition in the peer-to-peer
payments space, Venmo seems to be the only one offering a
social feed showing what your peers are paying for.
Of course, because everyone is a comedian, most of these
payment descriptions are probably, definitely fake. Just open
any Venmo social feed and you’ll see that someone paid $20
for “zombie repellent spray” or $17 for “psychic powers”.
While this may seem juvenile, it’s a selling point according
to the social media data interpretation company Crimson
Hexagon, which reports, “A large number of Twitter users
are expressing how much they enjoy reading the transaction
descriptions by their friends, and ultimately using [Venmo’s]
feed as one of their newest favorite social media platforms.”
Venmo is now beginning to offer its services to businesses.
You wouldn’t need to bring your credit card anywhere—just
Venmo the pizza guy and dinner is served. But here’s the
question this poses: Would Venmo’s growth actually hurt its
reputation? Right now, it has clout among peers, but what
happens to that social media feed that everyone loves when
corporations get involved? More money could mean less
cool points.
Short for world cooperation, Worldcoo finds funding for
NGO projects with high social and environmental impacts.
Since 2012, they’ve done so with a free online widget that
e-commerce sites can add to checkout. Worldcoo matches
companies with projects that best fit their core values and
existing CSR efforts.
“Our vision is to be the tech leader in helping NGOs all over
the world,” says Sergi Figueres Moret, co-founder and CEO
of Worldcoo. “The key is to make crowdfunding for these
projects easy and transparent for everybody involved.”
Worldcoo will now expand beyond e-commerce with a more
prominent presence in the physical world. This year, the
Worldcoo app will launch on Verifone Engage and Carbon
devices, bringing their charitable efforts to the in-store
point of sale. Customers will be prompted to round up their
purchase amounts to the nearest dollar before completing
payment, with the difference being donated to a worthy
cause.
To date, Worldcoo has funded over 150 projects, raising
in excess of €764,000 for more than 126,000 direct
beneficiaries—from assisting in disaster relief and cancer
research to fighting child hunger. Worldcoo has worked with
over 337,000 donors—including brands like Ticketmaster—
to raise funds for projects helmed by charities like UNICEF
and the UNHCR.
Figueres hopes the Worldcoo app will do for retail what the
widget did for e-commerce.
“It’s a great way to improve your brand and communicate
with your customers,” says Figueres. “Companies that
worked with us have seen an increase in loyalty, on top of
the positive impact they are having on society.”
FEATURED APP: WORLDCOO
Give a little bit
Worldcoo brings charity crowdfunding to the POS
8. The sleek and contemporary e280 is as versatile as you
need it to be. Whether it’s in your hand, on the counter,
or inside a billfold, it accepts all major payment types,
including MSR, EMV, and contactless—making it the
perfect companion for any business.
The 3.5-inch, full-color touchscreen provides flawless
signature capture and secure PIN entry, and, with our
long-lasting battery, you can process over 300 transactions
over eight hours without needing to recharge.
Verifone e280
Accept Anywhere
Peripheral Ports
Battery
Memory
Connectivity
Display
Size
Processor
Security
Card Readers
1 USB-C port
1660 mAh, rechargeable
256MB Flash
128MB SDRAM
Bluetooth 4.2 BLE
Wi-Fi 2.4GHz, b, g, n
MFi-certified
3.5" HVGA color display
115 mm x 67 mm x 13.75 mm
ARM®
Cortex®
-A9
32-bit RISC processor
PCI 5.X SRED
Triple-track MSR
EMV L1-approved smart card
ISO and NFC/contactless