Reduce Customer waiting times and improve your business productivity with Aflak Queue Management for Hospitals, Banks, Telecom, Service Counters and many other Industries
Bank 2.0 - How to get ready for the new era of Engagement BankingBackbase
In this presentation, Jelmer de Jong presents the Backbase vision of Engagement Banking, introducing the concept of Bank 2.0, to help banks prepare for this new era.
Efficient Digital Signage With Queue Management SystemONLINET Group
How to make a Digital Signage application efficient with Queue Management System. Forget the queuing and ineffective advertising. Control your customer flow and reach your target audience with targeted content.
Reduce Customer waiting times and improve your business productivity with Aflak Queue Management for Hospitals, Banks, Telecom, Service Counters and many other Industries
Bank 2.0 - How to get ready for the new era of Engagement BankingBackbase
In this presentation, Jelmer de Jong presents the Backbase vision of Engagement Banking, introducing the concept of Bank 2.0, to help banks prepare for this new era.
Efficient Digital Signage With Queue Management SystemONLINET Group
How to make a Digital Signage application efficient with Queue Management System. Forget the queuing and ineffective advertising. Control your customer flow and reach your target audience with targeted content.
Argility’s Point of Sale solution can be better described as
Point of Service, as it not only enhances in-store experience
for each customer; but it is also the bedrock of
delivering a full omni-channel experience.
Bettertech mobile solutions product data sheetPaulo Fernandes
Bettertech is dedicated to the design and implementation of
projects and software solutions, developing the best solutions and platforms according to the specifc needs of each customer.
Onlinet Group - Queue Management, Kiosk, Digital Signage, Smartphone AppONLINET Group
Latest product catalogue for Queue Management System, Customer Flow Management, Information and Self-Service Kiosk, Digital Signage, Interactive Window Display and Smartphone app
Grow Your Telecom Business with AI-backed Knowledge Base SoftwareRounakpreetSingh
Telecoms are struggling to grow with rising competition. Thus, they need to standardize brand experience. Check out how a knowledge base software can help.
Backbase webinar feat. Jim Marous: State of the Digital Customer Journey Backbase
Customer loyalty and retention, two of the most important considerations in measuring business success in banking, are created by truly knowing your customer and offering a superior customer experience.
However, banks need to improve customer experience, and digital channels are the best way to achieve this. Many FIs know this already, yet still find it difficult to seize the opportunity, despite knowing many customer pain points, such as no real onboarding process, a personalization gap, and lack of a seamless omni-channel experience.
In this new Backbase webinar, we have talked to the renowned industry thought leader Jim Marous, co-publisher of The Financial Brand and publisher of the Digital Banking Report, about the importance of digital channels, about onboarding, and about the multi-channel process.
The webinar agenda covers:
The importance of digital channels
Digital onboarding
The commitment to the digital
The real online customer experience: the omni-channel process
Too often, banks calculate the value of software solutions on their time to market. The quicker the solution goes live, the better the ROI. But what banks keep missing, is the value of their time-to-decision. In many situations, the dreadful and highly political decision-making processes during the Request for Information (RFI) phase, takes longer than actually implementing the software. Therefore, time-to-market goes both ways.
Can a bank disrupt? Imagining the bank as a retailer for digital goods.
In this webinar Amir Tabakovic, Head of Market Development at PostFinance will share his expertise on the latest technology to disrupt the traditional banking model; the integration of digital gift cards into banks’ own existing digital channels. Integrating gift cards embraces the continuing shift in media consumption towards digital channels and generates new revenue for the bank, while improving customer loyalty.
“By looking at partnerships with multinational companies from a completely new perspective, we were able to zero in on the area of digital goods and look for ways we could begin innovating. We realized that the in-app buying process for virtual codes, such as those used by iTunes, Nintendo, XBOX, Sony-PSN, and paysafecards, inside a banking app would be a first not only for PostFinance but also for the entire banking sector. During the webinar I’ll be sharing how we approached the idea practically, what we feel the market potential is, and what challenges we’ve had to overcome.” - Amir.
Amir Tabakovic currently serves as Head of Market Development at PostFinance, the fourth largest retail bank in Switzerland. In his current role, he is responsible for initiation, development and market introduction of digital innovations. A former internet start-up entrepreneur, Mr Tabakovic likes to be at the centre of merging business and communication technologies and bringing new solutions to market. He has participated in the Mobey Forum since 2010, currently chairs the Mobey Forum Mobile Wallet Workgroup and has been a member of the Board since 2011.
Slides presented by Forrester Research's senior analyst Brad Strothkamp in the Backbase webinar webinar: 'The Next Generation of Digital Finance: Banks Need To Be SUPER' held Wednesday, the 9th of November 2011.
Argility’s Point of Sale solution can be better described as
Point of Service, as it not only enhances in-store experience
for each customer; but it is also the bedrock of
delivering a full omni-channel experience.
Bettertech mobile solutions product data sheetPaulo Fernandes
Bettertech is dedicated to the design and implementation of
projects and software solutions, developing the best solutions and platforms according to the specifc needs of each customer.
Onlinet Group - Queue Management, Kiosk, Digital Signage, Smartphone AppONLINET Group
Latest product catalogue for Queue Management System, Customer Flow Management, Information and Self-Service Kiosk, Digital Signage, Interactive Window Display and Smartphone app
Grow Your Telecom Business with AI-backed Knowledge Base SoftwareRounakpreetSingh
Telecoms are struggling to grow with rising competition. Thus, they need to standardize brand experience. Check out how a knowledge base software can help.
Backbase webinar feat. Jim Marous: State of the Digital Customer Journey Backbase
Customer loyalty and retention, two of the most important considerations in measuring business success in banking, are created by truly knowing your customer and offering a superior customer experience.
However, banks need to improve customer experience, and digital channels are the best way to achieve this. Many FIs know this already, yet still find it difficult to seize the opportunity, despite knowing many customer pain points, such as no real onboarding process, a personalization gap, and lack of a seamless omni-channel experience.
In this new Backbase webinar, we have talked to the renowned industry thought leader Jim Marous, co-publisher of The Financial Brand and publisher of the Digital Banking Report, about the importance of digital channels, about onboarding, and about the multi-channel process.
The webinar agenda covers:
The importance of digital channels
Digital onboarding
The commitment to the digital
The real online customer experience: the omni-channel process
Too often, banks calculate the value of software solutions on their time to market. The quicker the solution goes live, the better the ROI. But what banks keep missing, is the value of their time-to-decision. In many situations, the dreadful and highly political decision-making processes during the Request for Information (RFI) phase, takes longer than actually implementing the software. Therefore, time-to-market goes both ways.
Can a bank disrupt? Imagining the bank as a retailer for digital goods.
In this webinar Amir Tabakovic, Head of Market Development at PostFinance will share his expertise on the latest technology to disrupt the traditional banking model; the integration of digital gift cards into banks’ own existing digital channels. Integrating gift cards embraces the continuing shift in media consumption towards digital channels and generates new revenue for the bank, while improving customer loyalty.
“By looking at partnerships with multinational companies from a completely new perspective, we were able to zero in on the area of digital goods and look for ways we could begin innovating. We realized that the in-app buying process for virtual codes, such as those used by iTunes, Nintendo, XBOX, Sony-PSN, and paysafecards, inside a banking app would be a first not only for PostFinance but also for the entire banking sector. During the webinar I’ll be sharing how we approached the idea practically, what we feel the market potential is, and what challenges we’ve had to overcome.” - Amir.
Amir Tabakovic currently serves as Head of Market Development at PostFinance, the fourth largest retail bank in Switzerland. In his current role, he is responsible for initiation, development and market introduction of digital innovations. A former internet start-up entrepreneur, Mr Tabakovic likes to be at the centre of merging business and communication technologies and bringing new solutions to market. He has participated in the Mobey Forum since 2010, currently chairs the Mobey Forum Mobile Wallet Workgroup and has been a member of the Board since 2011.
Slides presented by Forrester Research's senior analyst Brad Strothkamp in the Backbase webinar webinar: 'The Next Generation of Digital Finance: Banks Need To Be SUPER' held Wednesday, the 9th of November 2011.
This is my presentation from MidwestUX 2011. I build out a framework for understanding culture and discuss how cultural understanding can inform design decisions.
This presentation is about an ongoing art project: The Side View Mirror Project. I take pictures of people in their side view mirrors while we are stopped in traffic. It's an exploration of human interaction. I gave this presentation at Ignite Columbus 4.
Salesforce Industries, anciennement connu sous le nom de Salesforce Verticals, est une division de Salesforce dédiée à la création de solutions logicielles spécifiques pour des secteurs d'activité particuliers, également appelés "industries" en anglais. Cette division se concentre sur la personnalisation des produits Salesforce pour répondre aux besoins et aux défis spécifiques de chaque secteur, en proposant des solutions et des fonctionnalités adaptées.
L'objectif principal de Salesforce Industries est de fournir des solutions CRM (Customer Relationship Management) et d'autres services cloud qui permettent aux entreprises de divers secteurs, tels que la santé, les télécommunications, les services financiers, l'énergie, les médias, la vente au détail, et bien d'autres, d'améliorer leurs opérations, d'optimiser leurs processus métier, et de mieux servir leurs clients.Chaque industrie a ses propres caractéristiques, réglementations, et besoins spécifiques. Salesforce Industries travaille en étroite collaboration avec des entreprises de chaque secteur pour adapter ses produits, notamment Salesforce Customer 360, à leurs exigences particulières. Ces solutions personnalisées permettent aux entreprises d'améliorer la gestion des relations avec leurs clients, d'automatiser des processus complexes, de gagner en efficacité, et de fournir des expériences client exceptionnelles.
En résumé, Salesforce Industries est la branche de Salesforce qui se spécialise dans l'adaptation des solutions Salesforce aux industries spécifiques, aidant ainsi les entreprises à mieux répondre aux besoins de leurs marchés et de leurs clients.
The ability to adjust pricing, discounts, commitment-based offers for products and services is a powerful tool for driving service personalization, revenues and profitability. In combination with a full dashboard that provides visibility into corporate spending, revenue projections, the right monetization platform becomes a competitive weapon to drive customer and partner behavior. The ability to tailor a customer's service offerings via unique pricing models and volume or commitment-based agreements that span any combination of subscription and consumption-based services – will be the key to success in a services economy.
Oracle Commerce Using ATG & Endeca - Do It Yourself SeriesKeyur Shah
After 2 years of marathon run I was able to complete the self-published book on Oracle Commerce (ATG & Endeca) which covers both the commerce product installation, configuration, concepts, architecture, and some of the open source tools that you can use such as Vagrant, Elasticsearch, Kibana, Logstash, and Splunk.
This book is absolutely free as my contribution to the industry, colleagues, and the commerce community.
The motivation behind this book is “no books written on the subject” and “the goal to make the journey of beginners as painless as possible”.
Hope this will be useful to not just the beginners but also those who embrace open source tools and technologies along with branded products and services.
Communications in the retail sector - a report by Frost and SullivanICON
A recent Frost & Sullivan end-user survey which interviewed 158 IT decision makers working in the retail industry found that retailers are moving away from purchasing multiple products from multiple vendors and are looking to deploy end-to-end solutions from a single vendor.
Improve your omichannel strategy with better ecommerce☁Jake Weaver ☁
5 key success factors in this paper help guide development of big data apps optimized to support enterprise business opportunities — which often means turning to the cloud for scale and cost
effectiveness.
Get a Complete View of Your Business Services and IT Estate in ServiceNow wit...Flexera
Context is Critical to IT and an Accurate CMDB is Vital to Context
A near-real time accurate CMDB is an important requirement but a major challenge for modern IT organizations. Bad and missing data can significantly impact the business and result in business impacting service outages, increased business risk and exposure to security threats.
ServiceNow provides the essential management and big picture visibility that is crucial to an effective CMDB. And Flexera | RISC Networks provides detailed discovery data, context and analysis to push into your ServiceNow instance, making the picture of the current state accurate and contextually relevant.
10 Tips to Optimize, Automate, and Govern your Hybrid IT EnvironmentFlexera
Join our webinar for 10 tips to help you manage your hybrid environment, erase waste from your IT spend and reallocate spend to critical initiatives – enhancing your bottom line and accelerating your company.
Using Automated Policies for SaaS Governance and ComplianceFlexera
Learn to use automated SaaS policies to enforce governance and compliance, including unsanctioned spend alerts, detecting suspicious user activity, onboarding and offboarding, and detecting inactive user accounts.
The Practical Approach for End-to-End SaaS ManagementFlexera
Watch this webinar and get the answers to help you learn to effectively manage software-as-a-service. Learn to optimize SaaS spend, manage multiple vendors and their pricing models, and right-size contracts with detailed usage and cost data.
7 Things You Need to Know for Your Cloud-First StrategyFlexera
One of your top priorities is implementing a cloud-first strategy. Learn to make the shift as efficiently and cost-effectively as possible. Watch this webinar and learn the best practices for cloud migration, optimization, governance and automation.
The Role of In-House & External Counsel in Managing Open Source SoftwareFlexera
Amy Chun, Partner at Knobbe Martens and Marty Mellican, VP & Associate General Counsel at Flexera discuss the role of in-house counsel to better manage any potential legal risks that might be inherent with OSS use.
Addressing Open Source Risks During M&A: A Legal ViewFlexera
Amy Chun, Partner at Knobbe Martens and Marty Mellican, VP & Associate General Counsel at Flexera discuss why a carefully planned audit of open source should be part of every due diligence effort.
Having Trouble Managing All Your Cloud Services? We Know!Flexera
Most businesses have at least 3 or more cloud services, and it’s hard enough to control spend for just one. That’s why Flexera acquired RightScale, the leading multi-cloud management provider. With cloud services making up 20% of most IT budgets, the spend optimization stakes are high. This year’s Rightscale State Of The Cloud report shows that up to 35% of cloud services spend may be wasted.
View these slides to see how RightScale Optima helps you find that 35% and act on it.
Webinar: Maximizing the ROI of IT by Simplifying Technology ComplexityFlexera
View this webinar with Forrester analyst Charlie Betz and Forrester consultant Stephen Odell, as they present the detailed findings of their study. After the webinar, you will have a better understanding of the benefits of Flexera Data Platform.
Webinar: What's New In FlexNet Manager Suite 2018 R1Flexera
Learn about the new features in FlexNet Manager Suite for Enterprises 2018, which brings new capabilities to extend Flexera's leadership in Software Asset Management.
Software Distribution, Customer Experience and the IoT: Get Ready for Fast, S...Flexera
There’s no second chance to make a first impression! Are your software upgrades making a good impression on your customers? Are your software delivery processes fast, scalable, and secure?
Join Forrester Principal Analyst David Johnson, Akamai and Flexera as they discuss what modern electronic software delivery processes should look like in this rapidly growing IoT world.
Fast!
No one likes to wait. Learn how a robust software delivery solution gets software and updates out to customers – without the wait.
Scalable!
File sizes and cadence of updates are faster than ever. Intelligent devices defy conventional software distribution models. Hear what you can do to keep up.
Secure!
Security has many aspects – where do you focus? Discover how to deliver your software in a secure way and only to those entitled to receive it.
Windows 10 webinar: What’s new for IT pros Windows 10 v 1709Flexera
Join Microsoft's Iris Fang and Nick Moseley, Technical Solutions Professionals, for an overview of the new business-friendly features coming in the Windows 10 Update 1709. Whether you have already migrated to Windows 10 and are planning for the upgrade, or preparing to migrate from Windows 7 to The Fall Creators update, this webinar will review what enterprises can expect in the new release.
Don’t Let Hackers Breach Your Data: Shutting Your Risk Window on Apache Struts2Flexera
Cyber-criminals target these known vulnerabilities in both commercial and open source software. Many organizations are either unaware of what’s in their software or take too long to patch their systems. These gaps lead to ignorance of known vulnerabilities and/or a lack of efficient processes to apply critical patches quickly.
Watch this webinar on understanding these gaps, closing the risk window and reducing your risk of a breach. Find out how vulnerable code can be easy to discover and patch.
Announcing the availability of the largest and most comprehensive repository of technology asset data on the planet. Current and constantly curated. Available on the software industry’s first open platform for this data. It’s about time.
Webinar: Take Proactive Control of Your SAP Licensing, Indirect Usage and Ven...Flexera
Join UpperEdge and Flexera in this webinar to learn the importance of getting more proactive control of your SAP relationship to drive predictable outcomes and increased value.
Keeping a Lid on Costs for Cloud Infrastructure and SaaS ApplicationsFlexera
Join us for this webinar as we discuss the spend management risks associated with cloud services and some of the strategies organizations can use to keep a lid on these costs using Software Asset Management processes and tools. We’ll use Amazon Web Services and Microsoft Office 365 as specific examples of cloud infrastructure services and SaaS applications, respectively, that can be managed for better cost efficiency.
Do You Manage Software? Understanding Your Role in Cybersecurity DefenseFlexera
Organizations are under constant attack by hackers targeting applications used by the business. The University of Maryland recently quantified the near-constant rate of attacks on computers with Internet access to every 39 seconds. The best defense requires a holistic approach and collaboration of different teams in a concerted effort to reduce the attack surface for hackers. In this webinar we will discuss the roles and the impact that activities, not always associated with security, have in reducing risk. Whether you are an asset manager, a desktop or datacenter manager, or an IT security professional, your role has a significant impact on your organizations ability to reduce the risk of cyber-attack.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
“Pay as you Grow” Electronic Licensing
1. WHITEPAPER
“Pay As You Grow”
Electronic Licensing
A Practical Guide to Achieving Profitable Growth with Innovative Business
and Monetization Models for Intelligent Device Manufacturers
2. “Pay As You Grow” Electronic Licensing
Executive Summary
Businesses today are operating in a marketplace of
uncertainty. Most are still reeling from the economic
downturn. And most are unsure about just how strong the
recovery is likely to be—or whether it will actually sustain
itself over the long term.
In this kind of market, corporate decision-makers are not likely to
make large capital investments. Market uncertainty and volatility
simply makes such investments too risky. Plus, many have
depleted their capital resources to survive that downturn and/or
no longer have access to their traditional sources of capital.
Technology vendors therefore need new strategies for
growing revenue, marketshare and profits that are
appropriate for today’s investment-shy customers.
One strategy currently gaining momentum to address this
marketplace uncertainty is to offer a “Pay As You Grow,”
business and monetization model which is often used by
telecom and networking vendors. Under a “Pay As You
Grow” model, vendors can permit customers to make
relatively small initial investments in capacity and/or
functionality—and then expand that investment incrementally
only if and when the business need arises. This insulates the
customer against the downside risk of over-investing, while
providing the vendor with both present and potential
future sales.
Vendors can face a variety of challenges when it comes to
actually implementing “Pay As You Grow” business models.
These challenges can include:
• Ability to control and monetize the activation of
additional capacity and features.
• Simplifying activation, de-activation and allocation
in order to control costs, ensure scalability and quickly
respond to customer requests.
• Understanding resource and device usage to avoid
misunderstandings with customers through clear,
accurate billing.
Flexera Software provides a uniquely practical, effective
and proven solution for overcoming these challenges. With
FlexNet Producer Suite for Intelligent Device Manufacturers,
technology vendors can readily activate, de-activate, and
re-allocate capacity and features anywhere, any time. They
can also provide their customers and channel partners with
the ability to self-manage their devices with a 24/7
self-service web portal and accurately document these
activities to support account management and customer
service requirements.
By adopting the Flexera Software solution as a strategic
enabler of “Pay As You Grow” business and monetization
models, vendors can quickly capture current sales
opportunities and differentiate themselves from their
less flexible competitors. Just as important, they can ensure
their participation in any future market upturn regardless
of its timing or magnitude.
The “Pay As You Grow” Opportunity
“Pay As You Grow” business and software monetization
models are extremely attractive to technology customers
and vendors. For customers, “Pay As You Grow” enables
acquisition of vital capabilities without inordinate upfront
capital outlays.
For example:
• A financial services customer can acquire two ports
of on-site voice/data network switching capacity for
a new branch office—and then dynamically activate
more ports if and when it is actually necessary to
expand the branch.
• A university campus can pilot a digital signage
system with rudimentary features and then add more
sophisticated capabilities once it sees results from its
initial deployment.
• A media hosting service provider can allocate live
streaming capacity to a music industry client for an event
in Chicago one day and then seamlessly re-allocate that
capacity to a sporting event in Atlanta the next day.
2 Flexera Software: FlexNet Producer Suite White Paper Series
3. “Pay As You Grow” Electronic Licensing
3Flexera Software: FlexNet Producer Suite White Paper Series
This ability to dynamically align expenditures with real
business need is especially attractive to customers in today’s
uncertain times, since financial decision-makers are leery
about risking allocation of capital without being sure of
subsequent returns. Also, many customers are concerned
about other potential demands on their financial reserves—
such as healthcare insurance premiums—so they want to
hold as much cash in reserve as possible.
The “Pay As You Grow” model is also attractive to vendors,
because it makes it easier to close more deals right away
with today’s spend-wary customers. At the same time, this
model also helps ensure that the vendor will get additional
future business from the customer without the cost and risk
of a separate new sales cycle. If customers have to buy
a whole new device when upgrading from four ports to
eight ports, there is a strong likelihood that they will delay
the project and/or take the opportunity to see what other
products are on the market. If they are able to just activate
additional capacity, they probably won’t bother shopping
around—as long as they are at least reasonably happy with
what they already have.
The “Pay As You Grow” Challenge
Most technology vendors are not fully tooled up to deliver
“Pay As You Grow” solutions to their customers. Or, if they
have started to implement a “Pay As You Grow” model, they
have encountered a variety of challenges. Three primary
challenges they face include:
1. Ability to Control and Monetize the Dynamic
Activation of Additional Capacity and Features
Vendors are rightfully concerned about installing
devices that offer customers capacity and features in
excess of what they are paying for. So vendors have
to have a high degree of confidence that they are
protected against any intentional or unintentional
activation of any additional capacity and features by
their customers in violation of the terms of sale.
2. Simplifying Activation, De-activation and Allocation in
Order to Control Costs, Ensure Scalability and Quickly
Respond to Customer Requests
For “Pay As You Grow” to work in the real world,
vendors must be able to readily activate, de-activate
and re-allocate capacity and features as necessary—
ideally via remote management. If they have to
send someone on-site or engage in complex remote
provisioning tasks, it will drive up their costs, limit the
scalability of the model, and cause delayed responses
to customer requests. Those delays can be especially
problematic if they adversely impact the customer’s
ability to do business.
3. Understanding Resource and Device Usage to Avoid
Misunderstandings with Customers
Since customer invoicing under a “Pay As You Grow”
model is contingent upon capacity and feature
activation, vendors need to be able to account for
the current and past states of installed equipment. This
accounting must be sufficiently accurate to withstand
customer scrutiny and disputes that may arise as a
growing number of devices in the field are modified a
number of times over the course of device ownership.
It is important to note that vendors will typically want to
overcome these challenges without having to re-engineer
their existing product lines. Such re-engineering can
consume development and production resources that are
already constrained. Re-engineering of existing products
can also unacceptably delay execution of “Pay As You
Grow” models—resulting in the loss of both immediate sales
opportunities and future incremental income.
Vendors therefore need to quickly and effectively overcome
the above challenges in order to realize the revenue
growth, competitive advantages, and brand differentiation
that can result from the successful implementation of a
practical, operationally efficient “Pay As You Grow”
business model.
Enabling Technology for “Pay As You Grow” Business
and Software Licensing Models
Flexera Software’s FlexNet Producer Suite for Intelligent
Device Manufacturers is a comprehensive, end-to-end solution
for software monetization which is an enabling technology
for implementing and managing “Pay As You Grow” business
models, as well as hundreds of other business and
licensing models.
• Embedded Software Licensing – allows manufacturers to
capture customers at different price points, yet reduce
the number of models and variants needed to meet
customer needs while keeping costs in check with
flexible configuration of capabilities and capacity.
• Entitlement Management – offers a single, holistic
view and portal for customers and channel partners
to self-manage software licenses and entitlements,
capabilities and capacities embedded on devices as
well as standalone software applications – enabling
manufacturers to reduce manufacturing costs
and complexities while improving customer and
channel experience.
• Device Lifecycle Management – automates device
lifecycle processes for customers and channel partners
including device activation, volume activation of
license servers, re-balancing capabilities and capacity
across devices and locations, de-activations, upgrades,
returns and moves.
4. “Pay As You Grow” Electronic Licensing
4 Flexera Software: FlexNet Producer Suite White Paper Series
Flexera Software Solution Helps Manufacturers
Overcome “Pay As Your Grow” Challenges
By providing a complete set of secure command-and-control
functions, Flexera Software’s solution enables technology
vendors and service providers to overcome the three
primary challenges associated with implementing “Pay As
You Grow” business models:
Flexible, Granular Control of Capacity and Features
With Flexera Software solutions, vendors can structure
“Pay As You Grow” models based on whatever capacity
and feature packages make the most sense for their various
target markets. Flexera Software’s proven technology is used
in over 20,000 applications, from highly sensitive military
applications and devices to low end consumer devices,
providing a high level of assurance that customers and end
users will not be able to utilize capacity and features for
which they are not authorized.
Flexera Software solutions can also be configured to allow
customers to self-provision additional capacity and features
in a way that confirms their acceptance of any
applicable charges.
In addition, Flexera Software solutions let vendors grant
customers the ability to flexibly allocate capacity, features,
licenses, and other resources across their virtualized and
cloud environments based on their changing business needs.
Streamlined Activation, De-activation and Allocation
Flexera Software solutions greatly simplify the way vendors,
service providers and/or customers change capacity
and turn features on and off—as well as how they re-
allocate and/or replicate resources across their operating
environments. Using an intuitive interface, vendors can
remotely modify permissions for devices on customer
premises both individually and in batch mode. Customers
can also be provided with simple web-based screens that
make it easy for them to modify permissions for both local
and remote devices.
Prompts, permissioning parameters, and other intelligence
can be configured to further streamline monetization and
prevent users from making problematic modifications to
devices. For example, limits can be set on how capacity
is re-allocated in virtualized environments so that some
minimum amount of capacity is always retained for certain
critical applications.
Flexera Software also integrates with other business systems
to further streamline monetization of “Pay As You Grow”
deliverables. So, for example, when an order comes
in via the ERP system, corresponding entitlements are
automatically created and ready for the customer to view
or activate. Or re-allocations of capacity can automatically
populate fields in a change management system.
High-Credibility Accounting for Resource Permissioning
Flexera Software tracks and documents all modifications in
resource and device usage—including dates, authorizations,
and the specific changes made to capacity/feature access.
Reports run against this documentation are obviously
very useful for ensuring that all capacity and features are
appropriately invoiced, as well as for discovering patterns
and trends in activation that can be used to optimize
marketing, sales, pricing and packaging strategies.
The FlexNet Producer Suite for Intelligent Device
Manufacturers supports “Pay As You Grow” as well as
additional capacity and usage-based business and
licensing models—from the simple addition of channels
on a security system DVR to turnkey on-demand business
systems provisioned on private clouds.
Device IdentityDesired Capacity
License configuration
(License Response)
Initial Capacity:
60 SD channels
20 HD channels
Increased Capacity:
120 SD channels
40 HD channels
Total Capacity:
180 SD channels
120 HD channels
Initial C
60 SD
20 HD
city:
s
Total C
180 SD
120 HD
ity:
els
els
Increas
120 SD
40 HD
DEVICE CAPACITY
Configure Capacity
Device Manufacturer End Customer
INTERNET
Customer
Portal
Entitlement
Management
Back-office
Device
Management
Console
Customer
Entitlement
Server
A typical “Pay As You Grow” scenario enabled with Flexera Software solutions
5. “Pay As You Grow” Electronic Licensing
5Flexera Software: FlexNet Producer Suite White Paper Series
Resource and device usage histories can also be sent to
customers or made available via online self-service account
management for review and validation—as well as for their
own internal chargeback and cost allocation purposes.
While Flexera Software’s solutions are differentiated from
both competing tools and internally developed mechanisms
in many other ways, these three core capabilities are of
primary importance when it comes to the practical, profitable
enablement of “Pay As You Grow” business models. Flexera
Software ensures that all value delivered to the customer
is fully monetized, that “Pay As You Grow” processes are
optimally streamlined, and that all resource and device usage
activities are fully and credibly documented.
Key Advantages in a Marketplace of Uncertainty
It is not easy to achieve profitable growth in a business
environment characterized by uncertainty, aversion to risk,
and hyper-cautious spending. In such an environment,
it is essential to be able to capitalize on every revenue
opportunity—and to maximize margins.
“Pay As You Grow” business and monetization models,
properly executed, enable you to achieve these objectives.
And Flexera Software delivers specific advantages when
it comes to executing on those models. These
advantages include:
More Near-Term Sales
By using Flexera Software solutions to narrow delivered
value down to any given customer’s cost tolerance, you can
overcome price-based objections and close more deals. This
is critical for generating cash flow and clearing inventories
in times of weak demand.
Greater Lifetime Customer Revenue
With the “Pay As You Grow” capabilities enabled by
Flexera Software solutions, you can simply activate
and monetize the additional capacity and features
your customers require over time—instead of having to
repeatedly compete with other vendors (and possibly lose)
every time your customer goes through an upgrade cycle.
Reduced Cost of Implementation
Flexera Software solutions enable you to implement a full
range of “Pay As You Grow” models without having to
allocate your own limited resources to the development
of secure permissioning mechanisms. The management
capabilities provided by these solutions also help you
minimize the ongoing cost of supporting “Pay As You
Grow” models on a daily basis.
Faster Time-To-Market
Responding to current market conditions with a viable “Pay
As You Grow” model is critical. Flexera Software solutions
enable you to implement these models quickly enough to
gain substantive competitive advantage over slower-moving
competitors.
More Reliable, Robust and Granular Monetization
Flexera Software’s solutions leverage our unmatched
extensive expertise and experience in electronic software
licensing and digital rights management. This makes
our solutions significantly more robust than mechanisms
developed in-house or alternative third-party products.
Greater Customer Satisfaction
The quality and completeness of Flexera Software’s solutions
enhance the customer experience in multiple ways—from the
speed and accuracy with which it allows your staff to respond
to their change requests to the ease with which it allows them
to re-allocate resources within their own data centers.
Proven Provider
Flexera Software’s long history and impeccable reputation
as a proven provider of electronic software licensing and
entitlement management technologies brings differentiated
expertise to your “Pay As You Grow” business and
monetization initiatives. This expertise adds value across the
execution of your “Pay As You Grow” strategy, including your
go-to-market messaging and the resolution of billing issues
with customers.
“Pay As You Grow” represents a significant change in
marketing, sales and customer relationship management. But
it is a change that vendors must make if they are to survive
and thrive in a marketplace of uncertainty. Flexera Software
offers a complete set of solutions that make it much easier to
navigate this change quickly, efficiently and reliably.
Any company seeking to successfully adapt to current
market conditions—while also gaining sustainable long-term
competitive advantages—should therefore strongly consider
adding software monetization solutions from Flexera
Software to its technology arsenal.
About Flexera Software
Flexera Software helps application producers and
enterprises increase application usage and the value they
derive from their software. Our next-generation software
licensing, compliance and installation solutions are essential
to ensure continuous licensing compliance, optimized
software investments and to future-proof businesses against
the risks and costs of constantly changing technology. Over
80,000 customers turn to Flexera Software as a trusted and
neutral source for the knowledge and expertise we have
gained as the marketplace leader for over 25 years and for
the automation and intelligence designed into our products.
For more information, please go to:
www.flexerasoftware.com