Nancy Navarro has over 10 years of experience in administrative, customer service, and education roles. She holds a Bachelor's degree in Business Administration with a focus on Human Resource Management and a minor in Economics from California State University, Los Angeles. Her experience includes roles as an administrative intern at Kaiser Permanente, a store leader trainee at Payless ShoeSource, an airline service agent at LAX airport, an outreach volunteer intern, a reading intervention aide, and a teacher's assistant. She has strong skills in Microsoft Office, customer service, event planning, and education.

1. Nancy Navarro
nancy.navarro07@gmail.com
(323)533-7874
Education:
Bachelors of Science, Business Administration-Human Resource Management
Minor: Economics
California State University, Los Angeles
Graduated: June, 2016
AA degree in Social and Behavioral Science
Certified Logistics Associate (CLT) Feb 2014 Candidate Number A23415
East Los Angeles Community College
Graduated: June, 2012
Experience:
Present Kaiser Permanente Downey, CA
Administrative Intern
 Promote kp.org website
 Educate members on how to use kp.org website and mobile application
 Activate kp.org accounts and reset passwords using kp.org Account Tool
 Maintain high level of confidentiality
 Check-in members to appointments via kiosk
 Greet and assist members and visitors
 Strong customer service skills
 Strong computer skills
Present Payless ShoeSource Cudahy, CA
Store Leader Trainee
 Managing skills, directing our team to effectively complete tasks and meet goals
 Detail orientated, trained to pay high attention to detail
 Coach and train current and new employees
 Coordination skills
 Multitasking at all times
 Great interpersonal skills
 Experience handling cash, debit and credit transactions
 Excellent experience in being a team player in various groups
 Review and submit time sheets using Kronos
 Report to top management
2010-2016 S.A.S Services Group El Segundo,CA
Airline Service Agent (LAX Airport)
 As a lead I was presented with many opportunities to problem solve
 An ever changing environment provided with many challenges that required analytical and time
management skills to meet deadlines
 Excellent customer service skills
 Demonstrate flexibility and adaptability to daily changes
 Check-in passengers using Sabre Airline Solutions
2015-2016 Business & Job Resource Center/Los Angeles World Airports (LAWA)
Outreach VolunteerIntern El Segundo, CA
 Communication skills
 Confidentiality
 Handle multiple office tasks
 Proficient with email and otherinteractive communication media
 Proficient in Word, Excel, PowerPoint, Outlook, and Prezi
 Prepare and assist career fairs that promote career opportunities at LAX Airport

2. 2009- 2011 Elizabeth Learning Center Cudahy, CA
Reading Intervention Aide
 Directing various groups of students to achieve goals
 Develop strategies to help students reach their grade level reading and writing
 Record keeping skills
 Supervision of group of students in the classroomand out of classroom
 Event planning
2008- 2009. San Miguel Elementary School South Gate, CA
Teacher Assistant
 Teaching skills
 Lesson planning
 Monitoring progress by testing students
 Critical thinking
Interests:
Entrepreneurship, Event Planning, Fitness, Nutrition and Education
Skills:
Microsoft Word, Excel, PowerPoint, Outlook, Kronos, Kp.or Account Tool, Airport.
Database Sabre Airline Solution.
School courses:
Completed: Research paper and business plan for Nucor Corporation, Marketing, Accounting,
Finance, Economics, and Human Resource cources.