Katrina McCloud has over 10 years of experience in customer service, shipping/receiving, and inventory management roles. She is currently an ICQA Specialist at Jet.com where she checks produce and perishable inventory quality and resolves issues with vendors. Previously, she held roles as a Fulfillment Associate at Amazon and Warehouse Worker at Integrity Staffing where she prepared inventory for sale and ensured proper storage. She aims to obtain a position utilizing her educational and customer service skills.

1. Katrina McCloud
PROFESSIONAL PROFILE
I want to obtain a position that will enable me to use my strong educational skills and ability
to work with people. I provide excellent customer service while showing dedication to the job
at hand. I am a reliable hard worker looking for a place to commit to and grow.
WORK EXPERIENCE
02/16-Present ICQA Specialist (Fresh), Jet.com Florence, NJ 08518
Checking qualities for produce and perishable that will be in inventory for the website. Any produce
and perishables that is qualified for rejection and will be requested for credit to different vendors.
Adding new products into inventory. Problem solving products that can not be solved by fellow
associates. Checking and resolving Purchase Orders Number from various vendors. Communicating
with various vendors on issues and resolutions to their product
01/15-02/16 Fulfillment Associate, Amazon Fulfillment Robbinsville, NJ 08659
Preparing and putting away item(s) that will be up for sale. Stowing in a checker box formation. Making sure
the stow quality matches rates. Fixing errors of the product so the fellow associate can stow the items so item
can be up for sale on the website. Making sure the priority trailers is processed and stowed by fellow associates
before reconciling. Training new associates the proper way to stow products in checker board formation along
with maximizing the standard rates.
10/14-01/15 Warehouse Worker, Integrity Staffing Robbinsville, NJ 08659
Preparing and putting away item(s) that will be up for sale. Stowing in a checker box formation. Making sure
the stow quality matches rates. Fixing errors of the product so the fellow associate can stow the items so item
can be up for sale on the website.
05/13 – 09/13 Customer Service Rep, Randstad Staffing Cranbury, N.J.08512
Correlated data entry including alpha and numerical into the oracle system. Answered general question
inbound and outbound calls about printing materials. Tracked shipment status via UPS/ FedEx/ DHL
02/13 – 04/13 Shipping and Receiving Manager, Entourage Yearbooks Princeton NJ.08540
-Created a data entry sheet on a excel workbook for daily reports and distributed them via Google
drive. –Quality assurance on year books.-Assured pictures were not pixilated, blurred, or damaged
including cover -Guaranteeing customer satisfaction by delivering packages before deadlines.
10/12 – 01/13 Shipping and Receiving Clerk, Remedy Staffing Edison, NJ. 08837
Worked on assignments for one company dealing with a distribution center in regards to regular
merchandise for large manufacturers.
02/12 – 06/12 Shipping and Receiving Manager, Entourage Yearbooks Princeton NJ.08
Created a data entry sheet on a excel workbook for daily reports and distributed them via Google
drive. –Quality assurance on year books
EDUCATION
Union High School Graduated- 2000
SKILLS
Operating Systems: Windows 95/98/2000/XP Word processing: Microsoft Word
Presentations: Power point 97/2000 Spread Sheets: Microsoft Excel/Oracle/ As400
3001 Route 130 South
Apt# 11C
Delran, NJ 08075
856-866-6149
knmccloud1@live.com

2. Typing: 35-45 wpm Detail oriented. Excellent Communicator, Organization, Leadership, Internet
Savvy. Computer Literate