Personalizing Care
E-powering People
Paul Tang, MD
Palo Alto Medical Foundation
Supported by the Agency for Healthcare
Research and Quality, AHRQ grant #1R18HS017179-01
Agenda
 The problem to solve
 The patient’s perspective
 Empowering people
Empowering Patients
What’s the problem to solve?
Clay Christensen, Innovator’s Prescription
ProjectHealthDesign: Living Profiles, Christy Sandborg, MD
Missed
opportunity:
teachable
moment. A
chance to
cure.
Personalized
health goal
Health
goal
Evidence-Based Care
Person-Centered Care
EMPOWER-D: Diabetes Dashboard
Feedback and Active Learning for People
Job Description of a Glucometer
Untethering Glucometer
Unleashing Patient Control
Acquire
Reading
Patient
Analyzes Data
Change
Behavior
RN/MD
Feedback
Wireless upload
Patient /
Clinician
Partnership
EMPOWER-D Results
Patients Improved
Summary
Personalizing Health Care
 Focus on jobs of people, not patients
 Provide data, knowledge, and tools to
achieve life goals, not management of
disease
 Transforming healthcare does not
empower people; Empowering people
transforms healthcare

Paul Tang: Personalizing care, e-powering people