An experienced certified medical assistant, with over 13 years in healthcare, specializes in medical front office administration and patient care. Demonstrated skills include managing office operations, performing clinical tasks such as blood draws and medication administration, and providing support for chronically ill patients in home care. Holds a medical assistant degree and certifications in CPR, with a strong emphasis on communication, empathy, and team collaboration.

1. EXPERIENCE
Certified Medical Assistant
Medical Front Office Administration, Medical Assistant Extern
Hillcrest Medical / Urgent Care Dallas (June 2015 - April 2016)
• Completed daily office opening procedures with accuracy to prepare for high-volumes of patients.
• Provided administrative support to medical office team through management of phone system,
scheduling appointments, greeting patients, filing paperwork, and maintaining office payment log.
• Posted payments and charges to patient accounts and confirmed accuracy in billing process.
• Facilitated insurance verification input data regarding benefits, claims, and patient notifications.
• Screened intake procedures and prioritized patients based on emergency level.
• Drafted correspondence on behalf of doctors and evaluated calls to determine if physician is
needed.
• Counseled patients on follow up procedures regarding minor emergencies, primary care, woman’s
health, men’s health, medical spa treatments, weight loss solutions, and other related care concerns.
• Obtained and recorded vital signs including but not limited to, blood pressure, pulse, respiration,
height, weight, drug allergies, and current medications and presenting problems.
• Drew and collected blood samples from patients and prepared specimens for laboratory analysis.
• Administered medications and/or vaccines and performed routine tests, physicals, and EKGs.
• Assisted physician in preparing for and performing minor surgeries and procedures.
• Prepared, cleaned and sterilized instruments and maintained equipment. Ensured patient exam rooms
were properly stocked, clean and orderly. Disposed of contaminated items according to protocol.
• Escalated non-routine issues and concerns to the practice manager or healthcare provider.
Primary Care Provider
Independent Contractor in Healthcare (January 2003 – January 2014)
• Maintained “on-call” status for consistent in-home care of chronically ill patients.
• Coordinated in-home therapies and services including pediatric and neonatal occupational
therapy, physical therapy, and speech therapy.
• Further developed experience handling care for patients in areas of cerebral palsy, tracheostomy
care, and colostomy care, transient ischemic attacks (TIAs), and strokes.
• Maintained clear communication with healthcare professionals, including medications instructions.
• Performed in-home medical practices including nebulizer treatments/medications, including
operating a gastronomy tube, and working with orthotic devices.
• Assisted families in domestic tasks such as preparing meals, bathing, changing, and toilet training.
ADDITIONAL WORK HISTORY
Corporate Receptionist
Brown and Keene Personnel Consultants (May 2003 – October 2003)
Certified Wedding Consultant / Event Planner
Princess for A Day (January 2002 – May 2004)
EDUCATION
& TRAINING
Medical Assistant
Degree
The College of
Healthcare of
Professions
(October 2014 -
August 2015)
Certified Medical
Assistant
National Association for
Health Professionals
(August 2015)
American Heart
Association Basic
Life Support for
Healthcare Providers
CPR and AED
American Heart
Association / American
Stroke Association
(January 2015 –
January 2017)
Leadership Program,
Student Ambassador
The College of
Healthcare Professions
(2015)
Coursework, Speech
Communication
Ouachita Baptist
University
(2000 – 2001)
Highly motivated and empathetic Certified Medical Assistant with over 13 years of dedicated healthcare experience.
A high-performing professional with success in both administrative and direct patient care roles. Possesses extensive
training in clerical duties such as billing, insurance, and scheduling. Additional hands-on experience includes
administering a range of patient care procedures in emergency non-emergency situations. Demonstrates an ability to
remain calm, dedicated, and a clear cross-functional team player throughout entire patient care process.
• Promoted within 2 months from Extern to Certified Medical Assistant
• Class Valedictorian, August 2015
• Perfect Attendance (The College of Healthcare Professions)
• President’s Honor Roll, 4.0 GPA (The College of Healthcare Professions)
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Elizabeth WELSH
CERTIFIED MEDICAL ASSISTANT
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(940) 268.8151 | lizzyerin@icloud.com | linkedin.com/in/cmaelizabethwelsh
Anatomy, Availity, Billing and Fee Collection, Blood
Pressure, Customer Service, EKG’s, HER, Health Insurance,
HIPPA, Injections, Managing Scheduling and Calendaring,
MediTouch, Medical Terminology, Oral & Written
Communication, Patient Safety, Phlebotomy, Records
Management, Urgent Care, Venipuncture, Vitals