Pointwest President & PSIA Director Beng Coronel presents a case study on one of our partner-clients in the New Zealand gas industry at the 2nd ICT Partnership Opportunity Mission to New Zealand (May 2012).

1. PARTNERSHIP
WITH SYNERGY
Maria
Cris(na
(Beng)
Coronel
President,
POINTWEST
TECHNOLOGIES
Director,
PSIA

2. POINTWEST
TECHNOLOGIES
The
Company
that
your
speaker
represents
• The
largest
100%
Filipino-­‐owned
IT/
BPO
services
company
• With
over
700
resources
• SupporEng
companies
in
Fortune’s
List
of
World’s
Most
Admired
Companies
• Most
Progressive
Homegrown
IT
Service
Company
(2008
e-­‐Services
Awards)
• Best
Mid-­‐Sized
Locally
Owned
BPO
Company
of
the
Year
(2008
InternaEonal
ICT
Awards)

3. POINTWEST
TECHNOLOGIES
The
Company
that
your
speaker
represents
• 2
Delivery
Centers
in
Metro
Manila
• ISO27001-­‐cerEfied
(InformaEon
Security
Management
System)
• CMM-­‐I
Level
3
raEng
• MicrosoR,
Java,
Mainframe
Legacy,
Mobile
Apps
Dev,
TesEng
• TransportaEon
(Airline/Trucking),
Banking/Insurance,
UEliEes,
Retail,
Healthcare

4. The
NZ
GAS
INDUSTRY
Case
Study
• REGIME
PRIOR
TO
OCT
2004
– Main
gas
pipeline
• owned
by
MDL
(Maui
Dev
Ltd)
available
only
to
the
Crown
• Moved
gas
from
a
single
producEon
field
(Maui)
– Vector
transmission
pipeline
system
• Available
to
all
gas
shippers

5. Industry
History

6. The
NZ
GAS
INDUSTRY
Case
Study
• New
Era
for
the
NZ
Gas
Industry
:
Year
2004
– OPEN
ACCESS
GAS
TRANSPORTATION
for
both
313
km
Maui
pipeline
from
Maui
producEon
staEon
and
2200
km
Vector
transmission
pipeline
system
– Maui
pipeline
will
also
carry
non-­‐Maui
gas

7. The
NZ
GAS
INDUSTRY
Case
Study
• REQUIREMENT:
– Single
plaVorm
to
operate
open
access
arrangements
with
Vector
acEng
as
technical
operator
and
system
operator
– Vector
engaged
CGNZ
(Cap
Gemini)
• Develop
access
regime
framework
• SupporEng
informaEon
systems

8. BIRTH
of
OATIS
• OATIS
(Open
Access
Transmission
Informa(on
System):
the
pipeline
opera(on
system
– facilitates
third
party
access
to
the
Maui
Pipeline.
– balances
pipeline
receipt
and
delivery
nominaEons,
– processes
pipeline
metering
informaEon
– performs
other
essenEal
pipeline
operaEons
tasks.
• Scope:
– Maui
OATIS
– Vector
OATIS
– Vector
CriEcal
ConEngency
Operator

9. The
Applica(on
Support
• While waiting for OATIS to be rolled out :
SPREADSHEETS
FEB
2007

10. CHALLENGES
• SYSTEM
COMPLEXITY
– Over
800,000
lines
of
soRware
codes
– 140
screens
– 39
interfaces
– 25
to
30
batch
processes
– 4000
pages
of
design
documents
• PROJECT
COMPLEXITY
– Staggered
delivery
of
modules
– Over
100
BUILDS

11. CHALLENGES
• DELAYS
in
OATIS
development
• RESOURCE
Constraints
– DomesEc
ICT
company
developing
applicaEon
– Vector
to
do
UAT
(User
Acceptance
TesEng)
• BUDGET
Overruns

12. Risk
Management
Vector
engaged
POINTWEST
to
handle
TESTING
• SIT
(System
IntegraEon
TesEng)
• UAT
(User
IntegraEon
TesEng)
• ONSITE
/
OFFSHORE
TEAM
(22
Members)
• Start
date:
SEP
2005
–
FEB
2007
• 11000
Test
Cases
on
SIT
• 1200
Test
Scenarios
on
UAT
– 35000
man-­‐hrs
– 5000
man-­‐hrs
– Uncovered
over
5000
defects
– Uncovered
over
600
defects
in
over
100
BUILDS
over
3
CYCLES
of
tesEng

13. Project
Organiza(on
Client
Users / Specialists
Pointwest Business
Analysts
Development
Technical Support

14. POST
OATIS
ROLLOUT
• Vector
engaged
POINTWEST
to
perform
PRODUCTION
SUPPORT
TESTING
aRer
iniEal
OATIS
deployment
• Team
of
3
Pointwest
Resources
based
in
Manila
• 4
to
5
major
MAINTENANCE
releases
per
year
• Helpdesk
Support
to
producEon
users

15. Produc(on
Support
Tes(ng
• 17 Major releases (over 3 years)
• 15 Minor releases (over 3 years)
• Helpdesk (Testing Support)
• User training
• Testing for Server Virtualisation
• Testing for Environment Upgrades
• Testing for System Performance
Upgrades, with focus on functional
testing

16. Feedback
from
the
CLIENT
(liRed
from
Oil
&
Gas
Australia,
October
2006)
Michael
Cummings,
Vector’s
Divisional
CEO,
Gas
Mr.
Cummings
warmly
acknowledged
the
team
that
has
worked
so
hard
to
get
OATIS
on
board:
‘Working
with
our
IT
partners,
HP
and
Pointwest,
we
have
Due
to
the
complexity
and
delivered
an
innovaEve
soluEon
industry
criEcal
nature
of
the
that
has
cost
significantly
less
a p p l i c a E o n ,
t e s E n g
w a s
than
similar
projects
in
other
crucial.
Vector
sought
the
internaEonal
regimes.
We
have
s e r v i c e s
o f
P o i n t w e s t
m a n a g e d
t o
d e l i v e r
a n
Technologies
from
Manila,
a
impressive
system
that
should
partner
it
has
successfully
used
m e e t
a n d
e x c e e d
t h e
in
the
past.
expectaEons
of
the
users.’

17. STRATEGIC
PARTNERSHIP
With
End-­‐CLIENTS
With
NZ
ICT
COMPANIES
• Accelerate
their
IT
iniEaEves
• Assign
TESTING
requirements
through
RESOURCE
of
its
applicaEon/soRware
products
AUGMENTATION
– FASTER
and
LESS
COSTLY
– TEAM
composed
of
delivery
to
clients
members
at
CLIENT
SITE
and
PARTNER’S
SITE
(in
MANILA)
• Assign
marke(ng,
customiza(on/localiza(on,
– Allow
Partner
team
to
and
implementa(on
support
manage
work
queue
and
– EXPAND
GLOBAL
REACH
of
resource
assignment
NZ
ICT
Companies’
soRware
PRODUCTS

18. Your
PARTNER
and
BRIDGE
to
the
GLOBAL
MARKET
tēnā koe
Thank You
salamat