This document outlines key performance indicators (KPIs) for paramedics, including: 1) Turn out times for code 1, 2, and 3 calls should be less than 90 seconds. 2) At scene time should be less than 20 minutes to provide treatment. 3) Clearing time from handing off a patient to being available to dispatch should be less than 20 minutes, with less than 2 minutes between clearing in the system and being available. 4) Pain management goals include reducing trauma patients' pain to above 2 and cardiac patients' pain to zero, with an overall reduction in pain score of 3. 5) Regular staff performance reviews measure paramedics against these K

1. Paramedic KPI’s
Performance and Clinical

2. Turn Out Times
• Code 1: < 90 seconds from receipt of case via
radio and page to pressing of the
button on the MDT.
This is our emergency response and there should
be no delay’s moving out to the vehicle.

3. Turn Out Times
• Code 2/3: Although not an emergency
response, we are expected to
respond in the same manner as a
Code 1 response.
• It is the responsibility of the DTM as resource
manager to dictate when a case is dispatched.
It is your responsibility as a Paramedic to
respond in < 90 seconds.

4. At Scene Time
• At scene time where possible should be < 20
minutes.
• This is one of your very first hurdles.
• This is recognised as a difficult task to achieve
early in your career, however with the
assistance with your CI you should be mindful
of this at all times.

5. Clearing Time
• This time is calculated from when you have
handed over your patient at the allocated bed
and completed your handover to the nurse
responsible for the ongoing care.
• The time is < 20 minutes.
• To achieve this KPI use the time standing in
line waiting for a bed constructively. Your CI
can take over the care of the patient.

6. Clearing Time
• The second part of this KPI is calculated from
the clear time on your Vacis and the clear time
on the MDT
• This time is < 2 minutes.
• There is no problem with you following up
patients at the hospital or taking time to get a
cup of coffee. However you are expected to
clear and make yourself available to dispatch.

7. Pain Management
• As per your CPG’s, Pain in Trauma patients
should be reduced to >2 and for Cardiac
Patients zero pain should be your aim.
• Your Clinical KPI in relation to pain is that you
should achieve a reduction in the overall pain
score of 3.

8. Staff Performance Reviews
• Staff performance reviews are carried out by
either your Admin Team Manager or the Team
Manager responsible for you at the branch you
are currently working at.
• All of the fore mentioned KPI’s will be the base of
the Staff Performance review.
• There will be comments and where necessary
strategies for you work with to improve your
performance.
• You will also be given an opportunity to reply to
your review directly back to the Team Manager.

9. • Any Questions ?