This is a presentation by P. Martino of SAS at the ANA Marketing Accountability conference. It's got some lovely insights into making marketing measurement a reality in companies.
30 Stats Every Marketer Needs to Know about Customer ExperienceKapost
Now, more than ever, understanding and supporting your customer at each and every stage of the journey is vital to the success of your marketing strategy.
We're here to break down the customer experience stats from industry leaders that have put customer-centric marketing top of mind here at Kapost, from why it matters, to how to execute, and where it will impact your business. See for yourself—get the B2B Marketer's Guide to Managing Customer Experience --> http://bit.ly/CXmgmt
Traditional Marketing is Dead... Long Live the CustomerStan Phelps
Traditional marketing is dead. Today's consumer is empowered. Tell and sell marketing is no longer effective. Companies need to differentiate themselves to stand out in a sea of sameness. Brands need to find ways to leverage their most important asset: their current customer. Referrals and word of mouth are keys to future growth. This presentation features nine customer-centric marketing lessons from leading brands such as Apple, Disney, Five Guys, Kimpton Hotels, Southwest Airlines, TD Bank, Wells Fargo, Zane's Cycles, and Zappos.
This document discusses driving customer-centric growth through connected experiences. It notes that traditional value drivers no longer provide competitive advantage in today's connected world. The document reports on a large global study examining how to achieve true customer centricity. It identifies 10 key drivers of customer-centric growth: having a clear brand purpose, data-driven customization, touchpoint consistency, company-wide embrace, leadership priority, collaboration, experimentation, the leading role of insights and analytics, unlocking data's power, and developing critical capabilities like storytelling. Achieving these 10 drivers can boost revenue growth by focusing on total customer experience.
This document provides advice for new angel investors. It recommends adopting a "barbell strategy" of maintaining a diversified portfolio with most funds in safe investments and a small percentage in highly risky startup investments. It also advises building a large portfolio of 20-50 startup investments to balance risk, focusing on deals that could provide "power-law returns" of 100x gains. The document emphasizes the importance of developing expertise, reputation, and brand to attract high-quality founders and deals.
Applying the balanced scorecard for customer experience managementFarah Sidek
The balanced scorecard is an effective tool for measurement and evaluation of a firm's actions and strategies. However, where does the BSC stand with measuring Customer Experience Management. We discuss this with a case study of Southwest Airlines. A presentation for Services Marketing postgraduate course at The University of Queensland.
Bank of America is positioned for success with its large national franchise, focus on operating excellence, and strong track record. The document outlines Bank of America's competitive advantages including its large retail footprint, leading positions in wholesale banking, and growing global capabilities. It also discusses the company's diverse business mix, focus on execution and process improvement, consistent earnings growth, and commitment to returning capital to shareholders.
This document contains the presentation slides from Bank of America's Chief Financial Officer Joe Price at a securities conference on September 17, 2007. The presentation discusses Bank of America's diversified business mix and earnings sources, its leadership positions across various business lines, and its goals to continue growing earnings through increasing revenues, improving operating leverage, and managing credit costs over the long term. It highlights the company's nationwide footprint and ability to reach customers through various channels.
30 Stats Every Marketer Needs to Know about Customer ExperienceKapost
Now, more than ever, understanding and supporting your customer at each and every stage of the journey is vital to the success of your marketing strategy.
We're here to break down the customer experience stats from industry leaders that have put customer-centric marketing top of mind here at Kapost, from why it matters, to how to execute, and where it will impact your business. See for yourself—get the B2B Marketer's Guide to Managing Customer Experience --> http://bit.ly/CXmgmt
Traditional Marketing is Dead... Long Live the CustomerStan Phelps
Traditional marketing is dead. Today's consumer is empowered. Tell and sell marketing is no longer effective. Companies need to differentiate themselves to stand out in a sea of sameness. Brands need to find ways to leverage their most important asset: their current customer. Referrals and word of mouth are keys to future growth. This presentation features nine customer-centric marketing lessons from leading brands such as Apple, Disney, Five Guys, Kimpton Hotels, Southwest Airlines, TD Bank, Wells Fargo, Zane's Cycles, and Zappos.
This document discusses driving customer-centric growth through connected experiences. It notes that traditional value drivers no longer provide competitive advantage in today's connected world. The document reports on a large global study examining how to achieve true customer centricity. It identifies 10 key drivers of customer-centric growth: having a clear brand purpose, data-driven customization, touchpoint consistency, company-wide embrace, leadership priority, collaboration, experimentation, the leading role of insights and analytics, unlocking data's power, and developing critical capabilities like storytelling. Achieving these 10 drivers can boost revenue growth by focusing on total customer experience.
This document provides advice for new angel investors. It recommends adopting a "barbell strategy" of maintaining a diversified portfolio with most funds in safe investments and a small percentage in highly risky startup investments. It also advises building a large portfolio of 20-50 startup investments to balance risk, focusing on deals that could provide "power-law returns" of 100x gains. The document emphasizes the importance of developing expertise, reputation, and brand to attract high-quality founders and deals.
Applying the balanced scorecard for customer experience managementFarah Sidek
The balanced scorecard is an effective tool for measurement and evaluation of a firm's actions and strategies. However, where does the BSC stand with measuring Customer Experience Management. We discuss this with a case study of Southwest Airlines. A presentation for Services Marketing postgraduate course at The University of Queensland.
Bank of America is positioned for success with its large national franchise, focus on operating excellence, and strong track record. The document outlines Bank of America's competitive advantages including its large retail footprint, leading positions in wholesale banking, and growing global capabilities. It also discusses the company's diverse business mix, focus on execution and process improvement, consistent earnings growth, and commitment to returning capital to shareholders.
This document contains the presentation slides from Bank of America's Chief Financial Officer Joe Price at a securities conference on September 17, 2007. The presentation discusses Bank of America's diversified business mix and earnings sources, its leadership positions across various business lines, and its goals to continue growing earnings through increasing revenues, improving operating leverage, and managing credit costs over the long term. It highlights the company's nationwide footprint and ability to reach customers through various channels.
This report analyzes the worldwide markets for number of Debit Cards in Use (Million Units). The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2015. A six-year historic analysis is also provided for these markets. The report profiles 171 companies including many key and niche players. Major debit card issuers profiled in the report include Bank of America Corporation, Barclays Bank Plc, China Merchants Bank Co., Ltd, Citigroup, Inc., Citibank Inc., Cr
New Best Practices in Managing Customer Information OverviewManmohan Gupta
With access to rich, real-time information, today’s consumers expect businesses to understand their unique needs in the context of their current situation. CIO’s, CDO’s and architects, however, face several challenges inhibiting them from utilizing their information assets to meet this expectation. In this session, we will share the latest practices and case studies from leading companies on their customer information management strategy helping them standout in the marketplace and get ahead of the competition.
Global Corporate and Investment Banking President Gene Taylor presented on the division's strategy for growth between 2006-2011. The goals are to increase revenues by $10 billion and earnings by $3 billion through deepening client relationships, increasing market share internationally, and strategically deploying capital. Global Investment Banking Head Brian Brille then discussed the strategic themes of integrated delivery of Bank of America's capabilities, capturing largest fee pool opportunities including becoming a top 3 investment bank in the US, and growing the international presence including becoming a top 10 investment bank in Europe.
Bank of America Corporation acquires Merrill Lynch & Co., Inc. PresentationQuarterlyEarningsReports3
This document summarizes the proposed merger between Bank of America and Merrill Lynch to create the premier financial services company. Some key points:
- Ken Lewis of Bank of America and John Thain of Merrill Lynch will lead the combined company.
- The merger combines Bank of America's retail banking franchise with Merrill Lynch's leading wealth management and investment banking businesses.
- The deal will diversify revenue streams and significantly enhance Bank of America's investment banking capabilities.
- Merrill Lynch brings over 20,000 financial advisors and $2.5 trillion in client assets to strengthen Bank of America's wealth management business.
From Illusion to Reality: Turning the World into a Practical E-Global MallCredorax
"Witnessing Cross-Border Successes Daily, Allows Vantiv & Credorax to ‘Knowledge-Share’ with other U.S. Industry Players Looking to Slice off a Piece of the Lucrative Global
E-Commerce Pie" - Vantiv & Credorax talk at #TRANSACT16 about global payments, cross border payments and e-commerce
Science of Shopping Opportunity for Bankscnschultz
The document discusses how banks can strengthen customer relationships during economic downturns. It notes that industry consolidation has increased pressure on banks to retain customers. While electronic banking has grown, branches remain important for many transactions. The role of branches is evolving to handle more complex services. Applying the "science of shopping" by understanding customer needs and behaviors can help banks use their branches more effectively to build trust and provide value. This involves tailoring branch services and environments to different customer segments. Branches that address community concerns can strengthen customer loyalty and position banks for stronger growth when economic conditions improve.
Bank of America Chief Financial Officer Al de Molina presented at the Credit Suisse Financial Services Conference on February 10, 2006. In his presentation, he discussed Bank of America's business mix, 2006 earnings outlook, leadership in the consumer and small business market, and efforts to diversify distribution channels and reduce costs. He projected 2006 revenue growth at the low end of the company's 6-9% long-term target range.
This presentation provides an overview of Fidelity National Information Services:
- It is a leading global provider of payment processing and core banking services, with $3.47 billion in annual revenue.
- Its services include payment processing, which accounts for 56% of revenue, as well as core banking and risk management services.
- It expects full year 2008 adjusted earnings per share to be between $1.51-$1.57, an increase over 2007, demonstrating strong execution and earnings growth.
1) The document discusses Fidelity National Information Services, a leading global payment and core processing services provider. It presents information on FIS's business segments, revenue breakdown, competitive positioning, and technology platform.
2) Key metrics highlighted include $3.47 billion in total revenue, $839 million in adjusted EBITDA, serving over 13,000 financial institutions clients in more than 80 countries.
3) The presentation also reviews FIS's diverse and recurring revenue streams, strong operating leverage and customer service, and execution through organic revenue growth and improving EBITDA margins.
2007 Annual Meeting of eBay ShareholdersPhil Wolff
The document discusses eBay's annual stockholders meeting in 2007. It notes that eBay's vision is to connect people through commerce via its marketplaces, payments, and communications platforms. As of Q1 2007, eBay had 233 million registered users globally and $14.3 billion in gross merchandise volume. The presentation outlines ways eBay plans to enhance its core businesses and grow beyond gross merchandise volume, such as through new formats, monetization models, and extending its offerings.
Change is now the common narrative for retail bankers, with three interlocking "Rs" affecting all retail banks. "Regulate" still resonates as authorities finalise efforts to police the systems without stymieing economic growth. Equally challenging is "Revise" as traditional players work out their roles as customer expectations change rapidly. Further impetus comes from the start-ups and non-banking disruptors who aim to "Re-envisage" banking.
- In the last 6 months, 16 Maryland banks received $426 million in TARP funds. Provident Bank and Chevy Chase Bank were both sold, due to losses from investments and risky lending. First Mariner Bank and Wilmington Trust FSB are considered "DMZ Banks" at risk of needing to sell.
- 4 Maryland banks received enforcement actions since June 2008, and Suburban FSB has been taken over. Up to 30 of Maryland's 94 banks may fail or be sold in the next 5 years.
- To survive, banks need to focus on growing core deposits rather than wholesale funding. Emphasizing branch banking, deposit products, and marketing can help attract deposits, which are important for
The Canadian Prepaid Providers Organization (CPPO) commissioned FinTech Growth Syndicate (FGS) to create a "heatmap" of players in the Canadian prepaid space and their innovative solutions. FGS mapped over 60 prepaid companies and found that program managers and service providers make up the largest segments. Nearly a third of prepaid companies have US headquarters, while most Canadian headquarters are located in Ontario. The report also explores six key areas of prepaid innovation in Canada and trends in other global markets like payroll/SME banking, digital ID, benefits, and acquisitions.
The Canadian Prepaid Providers Organization (CPPO) commissioned FinTech Growth Syndicate (FGS) to create a "heatmap" of players in the Canadian prepaid space and their innovative solutions. FGS mapped over 60 prepaid companies and found that program managers and service providers make up the largest segments. Nearly a third of prepaid companies have US headquarters, while most Canadian headquarters are located in Ontario. The report also explores six key areas of prepaid innovation in Canada and trends in other global markets like payroll/SME banking, digital ID, benefits, and acquisitions.
The document provides an overview of the credit card industry, including key participants such as issuers, acquirers, customers, and networks. It describes the transaction process and business model, which relies on securitization of receivables. It also lists the top credit card vendors and provides metrics on industry size, fraud levels, and types of cards. Emerging technologies like smart cards and debit cards are discussed as potential disruptors to the established industry.
The event provides best practices, end-user case studies and industry sharing – factors necessary for you to maximize your gains in the long run.
We will be discussing open- and closed-loop prepaid opportunities and addressing the challenges in both segments. We have also expanded the content to include:
• Mobile Payment Convergence.
• Innovative Card Program Design.
• Global Case Studies.
IQPC prides this event as a content-rich learning opportunity. Its true value lies within the unique platform it offers participants: interactive panel discussions, topic-focused roundtables and peer networking
sessions.
The document lists 31 business deals that were successfully funded in 2008, providing details on the amount funded, type of funding (equity or debt/equity), and location. There was over $2 billion in total funding provided for ventures in various industries including real estate, technology, manufacturing, and more. The largest deals included an $88 million water park hotel, $2.4 billion Caribbean resort, and $38 million warehouse development. Most deals ranged from $1-15 million for startups and small businesses across the United States and internationally.
- Banco Santander (Brasil) S.A. presented information on its operations and financial results in Brazil
- Santander is the 3rd largest private bank in Brazil with a market share of 11% in loans and strong distribution platform of over 3,600 branches
- Integration of Banco Real and Santander Brasil is largely complete, with cost synergies of R$1.5 billion realized above initial targets
- Managerial loan portfolio grew 15.8% year-over-year in IFRS and 17.4% including acquired portfolios, with corporate loans up 24.2%
- Banco Santander (Brasil) S.A. presented information on its operations and financial results in Brazil
- Santander is the 3rd largest private bank in Brazil with a market share of 11% in loans and strong distribution platform of over 3,600 branches
- Integration of Banco Real and Santander Brasil is largely complete, with cost synergies of R$1,545 million achieved, exceeding expectations by R$145 million
- Managerial loan portfolio grew 15.8% year-over-year in IFRS and 17.4% including acquired portfolios, with corporate loans up 24.2% and SME loans up 14.7%
The document discusses how the Internet of Things (IoT) is enabling products to have a voice, representing the third age of marketing after brands and consumers previously had voices through broadcast media and social media, respectively. It provides examples of IoT applications in various sectors like smart home devices, smart appliances, connected clothing, smart retail displays, connected vehicles, and more. The IoT is depicted as changing the face of customer engagement by allowing products themselves to interact with users.
The world of marketing is being redefined with mobile phones. The old world methods of marketing just don't make sense. It needs a new order and new thinking. Marketers need to get rewired to do this form of marketing with mobiles!
This report analyzes the worldwide markets for number of Debit Cards in Use (Million Units). The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2015. A six-year historic analysis is also provided for these markets. The report profiles 171 companies including many key and niche players. Major debit card issuers profiled in the report include Bank of America Corporation, Barclays Bank Plc, China Merchants Bank Co., Ltd, Citigroup, Inc., Citibank Inc., Cr
New Best Practices in Managing Customer Information OverviewManmohan Gupta
With access to rich, real-time information, today’s consumers expect businesses to understand their unique needs in the context of their current situation. CIO’s, CDO’s and architects, however, face several challenges inhibiting them from utilizing their information assets to meet this expectation. In this session, we will share the latest practices and case studies from leading companies on their customer information management strategy helping them standout in the marketplace and get ahead of the competition.
Global Corporate and Investment Banking President Gene Taylor presented on the division's strategy for growth between 2006-2011. The goals are to increase revenues by $10 billion and earnings by $3 billion through deepening client relationships, increasing market share internationally, and strategically deploying capital. Global Investment Banking Head Brian Brille then discussed the strategic themes of integrated delivery of Bank of America's capabilities, capturing largest fee pool opportunities including becoming a top 3 investment bank in the US, and growing the international presence including becoming a top 10 investment bank in Europe.
Bank of America Corporation acquires Merrill Lynch & Co., Inc. PresentationQuarterlyEarningsReports3
This document summarizes the proposed merger between Bank of America and Merrill Lynch to create the premier financial services company. Some key points:
- Ken Lewis of Bank of America and John Thain of Merrill Lynch will lead the combined company.
- The merger combines Bank of America's retail banking franchise with Merrill Lynch's leading wealth management and investment banking businesses.
- The deal will diversify revenue streams and significantly enhance Bank of America's investment banking capabilities.
- Merrill Lynch brings over 20,000 financial advisors and $2.5 trillion in client assets to strengthen Bank of America's wealth management business.
From Illusion to Reality: Turning the World into a Practical E-Global MallCredorax
"Witnessing Cross-Border Successes Daily, Allows Vantiv & Credorax to ‘Knowledge-Share’ with other U.S. Industry Players Looking to Slice off a Piece of the Lucrative Global
E-Commerce Pie" - Vantiv & Credorax talk at #TRANSACT16 about global payments, cross border payments and e-commerce
Science of Shopping Opportunity for Bankscnschultz
The document discusses how banks can strengthen customer relationships during economic downturns. It notes that industry consolidation has increased pressure on banks to retain customers. While electronic banking has grown, branches remain important for many transactions. The role of branches is evolving to handle more complex services. Applying the "science of shopping" by understanding customer needs and behaviors can help banks use their branches more effectively to build trust and provide value. This involves tailoring branch services and environments to different customer segments. Branches that address community concerns can strengthen customer loyalty and position banks for stronger growth when economic conditions improve.
Bank of America Chief Financial Officer Al de Molina presented at the Credit Suisse Financial Services Conference on February 10, 2006. In his presentation, he discussed Bank of America's business mix, 2006 earnings outlook, leadership in the consumer and small business market, and efforts to diversify distribution channels and reduce costs. He projected 2006 revenue growth at the low end of the company's 6-9% long-term target range.
This presentation provides an overview of Fidelity National Information Services:
- It is a leading global provider of payment processing and core banking services, with $3.47 billion in annual revenue.
- Its services include payment processing, which accounts for 56% of revenue, as well as core banking and risk management services.
- It expects full year 2008 adjusted earnings per share to be between $1.51-$1.57, an increase over 2007, demonstrating strong execution and earnings growth.
1) The document discusses Fidelity National Information Services, a leading global payment and core processing services provider. It presents information on FIS's business segments, revenue breakdown, competitive positioning, and technology platform.
2) Key metrics highlighted include $3.47 billion in total revenue, $839 million in adjusted EBITDA, serving over 13,000 financial institutions clients in more than 80 countries.
3) The presentation also reviews FIS's diverse and recurring revenue streams, strong operating leverage and customer service, and execution through organic revenue growth and improving EBITDA margins.
2007 Annual Meeting of eBay ShareholdersPhil Wolff
The document discusses eBay's annual stockholders meeting in 2007. It notes that eBay's vision is to connect people through commerce via its marketplaces, payments, and communications platforms. As of Q1 2007, eBay had 233 million registered users globally and $14.3 billion in gross merchandise volume. The presentation outlines ways eBay plans to enhance its core businesses and grow beyond gross merchandise volume, such as through new formats, monetization models, and extending its offerings.
Change is now the common narrative for retail bankers, with three interlocking "Rs" affecting all retail banks. "Regulate" still resonates as authorities finalise efforts to police the systems without stymieing economic growth. Equally challenging is "Revise" as traditional players work out their roles as customer expectations change rapidly. Further impetus comes from the start-ups and non-banking disruptors who aim to "Re-envisage" banking.
- In the last 6 months, 16 Maryland banks received $426 million in TARP funds. Provident Bank and Chevy Chase Bank were both sold, due to losses from investments and risky lending. First Mariner Bank and Wilmington Trust FSB are considered "DMZ Banks" at risk of needing to sell.
- 4 Maryland banks received enforcement actions since June 2008, and Suburban FSB has been taken over. Up to 30 of Maryland's 94 banks may fail or be sold in the next 5 years.
- To survive, banks need to focus on growing core deposits rather than wholesale funding. Emphasizing branch banking, deposit products, and marketing can help attract deposits, which are important for
The Canadian Prepaid Providers Organization (CPPO) commissioned FinTech Growth Syndicate (FGS) to create a "heatmap" of players in the Canadian prepaid space and their innovative solutions. FGS mapped over 60 prepaid companies and found that program managers and service providers make up the largest segments. Nearly a third of prepaid companies have US headquarters, while most Canadian headquarters are located in Ontario. The report also explores six key areas of prepaid innovation in Canada and trends in other global markets like payroll/SME banking, digital ID, benefits, and acquisitions.
The Canadian Prepaid Providers Organization (CPPO) commissioned FinTech Growth Syndicate (FGS) to create a "heatmap" of players in the Canadian prepaid space and their innovative solutions. FGS mapped over 60 prepaid companies and found that program managers and service providers make up the largest segments. Nearly a third of prepaid companies have US headquarters, while most Canadian headquarters are located in Ontario. The report also explores six key areas of prepaid innovation in Canada and trends in other global markets like payroll/SME banking, digital ID, benefits, and acquisitions.
The document provides an overview of the credit card industry, including key participants such as issuers, acquirers, customers, and networks. It describes the transaction process and business model, which relies on securitization of receivables. It also lists the top credit card vendors and provides metrics on industry size, fraud levels, and types of cards. Emerging technologies like smart cards and debit cards are discussed as potential disruptors to the established industry.
The event provides best practices, end-user case studies and industry sharing – factors necessary for you to maximize your gains in the long run.
We will be discussing open- and closed-loop prepaid opportunities and addressing the challenges in both segments. We have also expanded the content to include:
• Mobile Payment Convergence.
• Innovative Card Program Design.
• Global Case Studies.
IQPC prides this event as a content-rich learning opportunity. Its true value lies within the unique platform it offers participants: interactive panel discussions, topic-focused roundtables and peer networking
sessions.
The document lists 31 business deals that were successfully funded in 2008, providing details on the amount funded, type of funding (equity or debt/equity), and location. There was over $2 billion in total funding provided for ventures in various industries including real estate, technology, manufacturing, and more. The largest deals included an $88 million water park hotel, $2.4 billion Caribbean resort, and $38 million warehouse development. Most deals ranged from $1-15 million for startups and small businesses across the United States and internationally.
- Banco Santander (Brasil) S.A. presented information on its operations and financial results in Brazil
- Santander is the 3rd largest private bank in Brazil with a market share of 11% in loans and strong distribution platform of over 3,600 branches
- Integration of Banco Real and Santander Brasil is largely complete, with cost synergies of R$1.5 billion realized above initial targets
- Managerial loan portfolio grew 15.8% year-over-year in IFRS and 17.4% including acquired portfolios, with corporate loans up 24.2%
- Banco Santander (Brasil) S.A. presented information on its operations and financial results in Brazil
- Santander is the 3rd largest private bank in Brazil with a market share of 11% in loans and strong distribution platform of over 3,600 branches
- Integration of Banco Real and Santander Brasil is largely complete, with cost synergies of R$1,545 million achieved, exceeding expectations by R$145 million
- Managerial loan portfolio grew 15.8% year-over-year in IFRS and 17.4% including acquired portfolios, with corporate loans up 24.2% and SME loans up 14.7%
The document discusses how the Internet of Things (IoT) is enabling products to have a voice, representing the third age of marketing after brands and consumers previously had voices through broadcast media and social media, respectively. It provides examples of IoT applications in various sectors like smart home devices, smart appliances, connected clothing, smart retail displays, connected vehicles, and more. The IoT is depicted as changing the face of customer engagement by allowing products themselves to interact with users.
The world of marketing is being redefined with mobile phones. The old world methods of marketing just don't make sense. It needs a new order and new thinking. Marketers need to get rewired to do this form of marketing with mobiles!
Apple focuses on providing an integrated customer experience across its iPod, iTunes, and accessory products to drive customer value. It forms alliances to offer a variety of accessories like speakers, headsets, and docks that enhance the iPod and work seamlessly with iTunes music services. This customer chain management strategy aims to create a complete lifestyle solution for users.
This document outlines the agenda for initiating a marketing accountability program, including understanding the current situation, learning lessons from past experiences, and getting advice on reinventing the marketing organization. It discusses why marketing accountability can be challenging for companies and lists some common reasons for companies deciding to embark on a marketing accountability journey, such as demands from CEOs for accountability, improving marketing decisions, and gaining alignment between marketing and finance teams.
Mobile phones have surpassed PCs with over 2.4 billion sold globally last year. 350 billion text messages are exchanged monthly worldwide. Mobile reaches audiences that other media cannot. 10 million Indians use GPRS, enabling applications. Mobile is already a platform, but integrating web services is the future of mobile. Marketers must unlearn 'just-in-case' approaches and learn 'just-in-time' contextual and personalized messaging to move from communication to conversation. Mobile offers interactivity like initiating calls or downloading content.
The survey found that marketers are committed to innovation and balancing traditional and emerging media in response to rapid changes in the media landscape. Three-quarters reserve up to 20% of their budget for experimentation and new properties. When planning for 2007, respondents said they are open to new ways of using traditional media and that the right mix includes traditional and non-traditional media. Newspapers and network TV were seen as most in need of reinvention.
Blogs play an important role in building positive or negative word-of-mouth when it comes to consumers making decisions about brands. Measuring the business impact of blogs is a key area of interest to marketers and this research by IPSOS in Europe provides some great insights into how blogs work to shape customer perceptions and behaviour.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
𝐔𝐧𝐯𝐞𝐢𝐥 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐄𝐧𝐞𝐫𝐠𝐲 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐰𝐢𝐭𝐡 𝐍𝐄𝐖𝐍𝐓𝐈𝐃𝐄’𝐬 𝐋𝐚𝐭𝐞𝐬𝐭 𝐎𝐟𝐟𝐞𝐫𝐢𝐧𝐠𝐬
Explore the details in our newly released product manual, which showcases NEWNTIDE's advanced heat pump technologies. Delve into our energy-efficient and eco-friendly solutions tailored for diverse global markets.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
P Martino, Rich 071408
1. TAKING CUSTOMER INSIGHT TO THE BANK
How the Right Consumer Metrics Act as the Backbone of a Successful
Marketing Program
Rich Martino
Senior Vice President
Market Information Research
Copyright U.S. Bank N.A. 2008