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ISO 10002:2018, the renowned Guidelines for Complaints Handling developed by the International Organization for Standardization (ISO), empowers organizations to excel in customer satisfaction through an efficient and effective complaints-handling process. This document provides comprehensive guidance to plan, design, develop, operate, maintain, and continuously improve the complaints-handling process for all types of commercial or non-commercial activities, including electronic commerce.
ISO 10002:2018 complements other ISO management systems, such as ISO 9001, to create a cohesive approach to quality and customer satisfaction. By integrating ISO 10002 with existing systems, organizations can streamline their objectives and optimize process efficiency.
This ISO 10002 Awareness PowerPoint Presentation equips organizations and individuals such as customer-facing employees, customer service teams and quality managers with essential knowledge on customer satisfaction, complaints-handling, and ISO 10002's principles. Gain an in-depth overview of ISO 10002's contents, understand its significance in revolutionizing customer relations, and gather practical tips for successful implementation.
LEARNING OBJECTIVES
1. Acquire knowledge on customer satisfaction and complaints-handling
2. Gain an overview of the ISO 10002 standard and its contents
3. Gather practical tips on how to get started with ISO 10002
CONTENTS
1. Introduction to Customer
2. Overview of ISO 10002
3. Contents of ISO 10002
4. Getting Started with ISO 10002