With lower budgets and staff available, chatbots may be the future of Extension support. Learn how we built our own Extension chatbot called "veggiebot" to help answer questions from the public.
As chatbots gain acceptance into consumer and businsess tech, they will become more and more complex. This presentation is an attempt to give a formal framework around the development lifecycle of a chatbot.
First presented at ChatBotConf 2016 in Vienna.
My Twitter: https://twitter.com/soganmageshwar
Messaging, bots, Slack, Facebook Messenger, conversational commerce, AI, NLP... There is a lot of hype around these topics. Here we try to understand the platform shift, and analyse what works and what doesn't.
Digital Transformation Services and Solutions - Chatbot DevelopmentPrajaktaKulkarni55
Nella: 85% of businesses will have customer interactions handled by some sort of chatbot by 2020
Nella is capable of taking the burden of time-consuming processes and serve its customers better by Processing information, solving queries, supporting a transaction, Taking orders, Promoting products and services and many more. Nella automatically can answer 65% of your Customer Support Queries and has multiple language support. Thus, customer service handled by Nella is quick and efficient.
As chatbots gain acceptance into consumer and businsess tech, they will become more and more complex. This presentation is an attempt to give a formal framework around the development lifecycle of a chatbot.
First presented at ChatBotConf 2016 in Vienna.
My Twitter: https://twitter.com/soganmageshwar
Messaging, bots, Slack, Facebook Messenger, conversational commerce, AI, NLP... There is a lot of hype around these topics. Here we try to understand the platform shift, and analyse what works and what doesn't.
Digital Transformation Services and Solutions - Chatbot DevelopmentPrajaktaKulkarni55
Nella: 85% of businesses will have customer interactions handled by some sort of chatbot by 2020
Nella is capable of taking the burden of time-consuming processes and serve its customers better by Processing information, solving queries, supporting a transaction, Taking orders, Promoting products and services and many more. Nella automatically can answer 65% of your Customer Support Queries and has multiple language support. Thus, customer service handled by Nella is quick and efficient.
How to Build a Chatbot with Tom Martin, Founder of LawDroidThomas G. Martin
Thinking a chatbot can help your clients? Learn how the basics to building your own chatbot that can screen clients or complete documents, all while syncing with your Clio account. Tom Martin, creator of LawDroid corporate filings, shares his expertise in building your own chatbot in this hands-on session.
On March 1st, 2017 Mitchell & Whale presented their experience with the Chatbot to industry peers at the Insurance Canada Broker Forum (ICBF2017) in Toronto, ON.
A chatterbot (also known as a talkbot, chatbot, Bot, chatterbox, Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods.
To find more about it, checkout these slides. For more info, visit our website, www.appgalleryinc.com
Build a Chatbot with IBM Watson - No Coding RequiredCharlotte Han
What is a "chatbot" and how does it work? In this workshop, we explored how to build a chatbot for the conversational interface, without having to write any code.
Introduction to Microsoft Bot FrameworkSam Fernando
This presentation was carried out at the Adelaide Dot Net User Group in October 2017 about the Bot Framework. The presentation covered all aspects of the bot framework including demos and capabilities while touching up the advanced capabilities like LUIS, Cortana and Azure Bot Service.
Codemotion Session - 2016 Milan.
Session about the development of Chat Bot Application ( The Game Rock / Paper / Scissors ) powered by Machine Learning.
Chatler.ai Országos Ügyfélszolgálati Konferencia, 2017 SümegChatler.ai
Chatler.ai prezentáció, az Országos Ügyfélszolgálati Konferenciára.
- Chat trendek a világban?
- Miért fontos a hatékony chat az ügyfélszolgálatoknak?
- Hogyan lehet belevágni a chat automatizálásba?
- Hogyan tud ebben a chatler.ai segíteni?
Még több infó:
https://chatler.ai/
https://blog.chatler.ai/
https://twitter.com/ChatlerAI
https://www.facebook.com/chatlerai/
So You Say You Want a Chatbot RevolutionHolly Cummins
Not so long ago, we interacted with websites by clicking buttons, and with people by talking to them. Those lines, however, are becoming increasingly blurred, with real people guiding our website interactions and computers running phone, Twitter, and Facebook Messenger interactions. An increasing number of these interactions are voice, rather than text, ones. What does it all mean? Are websites obsolete, or is this a passing fad? Is chatbottery the new HMTL, only without the standardization? This session presents a practical introduction to how chatbots work, their advantages, their limitations, and where they should and should not be used.
Performance Optimisation For Web & Mobileformfunction
Short overview on performance optimisation for web and mobile. Focus on front-end optimisation which is ±90% of most performance related consideration. Put together for conference in July 2009. Apologies to anyone referenced but not credited. Will happily do so on request!
Artificial Intelligence Virtual Assistants & ChatbotsaNumak & Company
Artificial Intelligence transforms different interfaces into interactive systems that can be interacted with using Natural Language Processing technology. Thus, businesses can offer voice-integrated smart self-service solutions to their customers with Natural Dialogue Solutions, which can be positioned in different areas ranging from IVR systems to virtual assistants, from chatbots to smart systems.
How to Build a Chatbot with Tom Martin, Founder of LawDroidThomas G. Martin
Thinking a chatbot can help your clients? Learn how the basics to building your own chatbot that can screen clients or complete documents, all while syncing with your Clio account. Tom Martin, creator of LawDroid corporate filings, shares his expertise in building your own chatbot in this hands-on session.
On March 1st, 2017 Mitchell & Whale presented their experience with the Chatbot to industry peers at the Insurance Canada Broker Forum (ICBF2017) in Toronto, ON.
A chatterbot (also known as a talkbot, chatbot, Bot, chatterbox, Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods.
To find more about it, checkout these slides. For more info, visit our website, www.appgalleryinc.com
Build a Chatbot with IBM Watson - No Coding RequiredCharlotte Han
What is a "chatbot" and how does it work? In this workshop, we explored how to build a chatbot for the conversational interface, without having to write any code.
Introduction to Microsoft Bot FrameworkSam Fernando
This presentation was carried out at the Adelaide Dot Net User Group in October 2017 about the Bot Framework. The presentation covered all aspects of the bot framework including demos and capabilities while touching up the advanced capabilities like LUIS, Cortana and Azure Bot Service.
Codemotion Session - 2016 Milan.
Session about the development of Chat Bot Application ( The Game Rock / Paper / Scissors ) powered by Machine Learning.
Chatler.ai Országos Ügyfélszolgálati Konferencia, 2017 SümegChatler.ai
Chatler.ai prezentáció, az Országos Ügyfélszolgálati Konferenciára.
- Chat trendek a világban?
- Miért fontos a hatékony chat az ügyfélszolgálatoknak?
- Hogyan lehet belevágni a chat automatizálásba?
- Hogyan tud ebben a chatler.ai segíteni?
Még több infó:
https://chatler.ai/
https://blog.chatler.ai/
https://twitter.com/ChatlerAI
https://www.facebook.com/chatlerai/
So You Say You Want a Chatbot RevolutionHolly Cummins
Not so long ago, we interacted with websites by clicking buttons, and with people by talking to them. Those lines, however, are becoming increasingly blurred, with real people guiding our website interactions and computers running phone, Twitter, and Facebook Messenger interactions. An increasing number of these interactions are voice, rather than text, ones. What does it all mean? Are websites obsolete, or is this a passing fad? Is chatbottery the new HMTL, only without the standardization? This session presents a practical introduction to how chatbots work, their advantages, their limitations, and where they should and should not be used.
Performance Optimisation For Web & Mobileformfunction
Short overview on performance optimisation for web and mobile. Focus on front-end optimisation which is ±90% of most performance related consideration. Put together for conference in July 2009. Apologies to anyone referenced but not credited. Will happily do so on request!
Artificial Intelligence Virtual Assistants & ChatbotsaNumak & Company
Artificial Intelligence transforms different interfaces into interactive systems that can be interacted with using Natural Language Processing technology. Thus, businesses can offer voice-integrated smart self-service solutions to their customers with Natural Dialogue Solutions, which can be positioned in different areas ranging from IVR systems to virtual assistants, from chatbots to smart systems.
The Software Challenges of Building Smart Chatbots - ICSE'21Jordi Cabot
Chatbots are popular solutions assisting humans in multiple fields, such as customer support or e-learning. However, building such applications has become a complex task requiring a high-level of expertise in a variety of technical domains. Chatbots need to integrate (AI-based) NLU components, but also connect to internal/external services, deploy on various platforms, etc.
The briefing will first cover the current landscape of chatbot frameworks. Then, we’ll get our hands dirty and create a few bots of increasing difficulty playing with aspects like entity recognition, sentiment analysis, event processing, or testing. By the end of the session, attendees will have all the keys to understand the main steps and obstacles to building a good chatbot.
Bots are all the rage these days. But if you need one that's capable of understanding your users' natural language, so it can figure out what they WANT and not just what they say, then you're going to need some pretty strong AI behind it. Come to this session to find out how you can use Node.js and Microsoft Bot Framework together with Language Understanding Intelligent Service (luis.ai) to build an intelligent bot for Skype, Slack, Facebook, SMS and more.
This presentation includes - History, Functions, Working, Advancement, Applications, Advantages, Disadvantages, Limitations & Contests Held - of Chatbot Technology.
A study states that people are now spending more time in messaging apps than social networking applications. Messaging apps are in trend and chatbots are the future. Learn everything about the chatbots from history to types to working, right here.
Bot. You said bot? Let build bot then! - Laurent EllerbachITCamp
Bot is a new fashion word. This session will explain you what’s a bot, what’s not a bot, how to build a bot using the Microsoft Bot Framework, how to include language recognition using LUIS.ai. The session will be illustrated by a real bot built to connect various information from my own house, garden, wine cellar and health as well as a real production Lego bot!
ITCamp 2017 - Laurent Ellerbach - Bot. You said bot? Let's build a bot then...ITCamp
Bot is a new fashion word. This session will explain you what’s a bot, what’s not a bot, how to build a bot using the Microsoft Bot Framework, how to include language recognition using LUIS.ai. The session will be illustrated by a real bot built to connect various information from my own house, garden, wine cellar and health as well as a real production Lego bot!
An introductory presentation I use with enterprise customers. Differentiates enterprise-class chatbot design aligned to business processes. Introduces the vital role of the Conversation director.
Chatbots, and how will Microsoft help us with this?PVS-Studio
This overview article is devoted to the study of a trend which is growing rapidly in popularity in the IT industry - chatbots, and the role of Microsoft in their development process. The article will cover the history of chatbots, peculiar properties of bots, the main, and also some unexpected spheres of their application, perspectives and technology limits.
We have deliberately chosen Microsoft as the main platform for comparative research. The company does a lot of work in the field of promotion and development of intelligent bots. One of the main steps in this direction is a framework for creation of custom bots Microsoft Bot Framework platform - independent and open source; Microsoft presented it at the Build 2016 exhibition.
Artificial intelligence is growing rapidly with the use of chatbots. The use of chatbots in mobile app development is becoming more popular in the software business
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Using Chatbots in Extension Programming
1. Chatbots & Extension
Are they the new virtual agent?
Amy Cole, Digital Media Program Director
University of Arkansas, Cooperative Extension Service
2. What is a chatbot?
• Chatbots are computer programs that mimic
conversation via text-to-text or text-to-chat methods.
• They can automate tasks to reduce the friction and
streamline activities in our daily lives.
• They can be conversational, engaging, and personal.
3. There are two primary programming
styles for chatbots.
Retrieval based (ask it a question it looks up the answer)
OR
Generative (uses AI to get smarter as it learns from commands)
4. There are 7 categories of chatbots
(chatterbots):
1. The Optimizer - largest category (all others are spinoffs)
2. One-Trick Pony - (adding sunglasses to a photo)
3. The Proactive – provide right info at the right time (“Weathercat Poncho”)
4. The Social – Slack bots (use crowd/messenger platforms)
5. The Shield – help you avoid unpleasant experiences (fight bureaucracy,
“DoNotPay” bot)
6. The Chatty – only exist for the sake of conversation
7. The Super Bot – Alexa, Siri, Cortana: intelligent personal assistants
Source: https://chatbotsmagazine.com/
5. The first chatbot, Eliza, mimicked
psychotherapy-based conversations.
• Developed as a satire of psychotherapy by MIT researcher Joseph Wizenbaum who wanted to show
the superficiality of therapy.
• Eliza was a “Chatty” bot to which people quickly bonded.
Source: http://www.csfieldguide.org.nz/releases/1.9.9/ArtificialIntelligence.html
6. SIRI was originally designed as an app
for all mobile phones, not just Apple.
• Developed by an AI center, SRI international as an app then sold to Apple in 2010.
• “Superbot” chatbot and virtual assistant.
• First bot with personality, uses machine learning to function.
7. Why develop a bot instead of an app?
• Chatbots meet the client where they are.
• Chatbots do not have to be updated to comply with a certain platform.
• Non-tech savvy people can build one!
• Bots could potentially replace/support employees as triage support for general questions.
Source: https://chatbotslife.com/chatbots-vs-apps-the-low-down-3f8ac0a172c0
8. Reasons why app development may not be ideal:
• App fatigue. Average users only access 9-10 apps daily.
• It’s hard to get noticed in a busy app marketplace.
• Subjective platforms: hardware, UI changes, payment requirements, etc.
• Who has time and resources to maintain apps?
Source: https://chatbotsmagazine.com/chatbots-vs-apps-the-final-frontier-a0df10861c48
9. Most for-profit industries use chatbots.
Source: https://medium.com/@humansforai/exploring-chatbots-they-are-here-to-stay-916d0fca498a
10. Examples of how industries use chatbots:
• Sales – browse and purchase items using a chat feature with no human interaction.
• News – users navigate questions via a chatbot to customize their view
• Travel – bots can assist with pricing, book flights, update users with weather and travel
delays
• Banking – finding out balances, transfer money, answer basic questions
• Healthcare – answer common questions and locate professionals. This is similar to how
Extension can utilize bots!
Source: https://medium.com/@humansforai/exploring-chatbots-they-are-here-to-stay-916d0fca498a
11. Build your own chatbot, just like we did!
• Snatchbot: https://snatchbot.me/ (easy setup, no programming knowledge needed)
• Dialogflow (Google): https://dialogflow.com/ (better with AI, more technical)
• Flowxo https://flowxo.com/
• PandoraBots https://www.pandorabots.com/
• Motion http://www.motion.ai/
13. Steps to building a chatbot:
1. Choose a platform based on your team’s capabilities
2. Decide on user journey/scope and chatbot type (retrieval or AI)
3. Choose your bot personality
4. Select a must-have list for bot functionality
5. Establish the bot’s “flow”
14. Choose a narrow - but relevant - subject
for your first bot.
• We had to narrow the scope of our bot to
ONE section of our site so we chose the
most popular page: vegetable gardening!
• We surveyed our ag agents (using Microsoft
forms) for input on their most frequent
veggie questions. http://bit.ly/veggie-survey
15. Disclaimer: Limitations on staff and
resources will dictate the type of bot and
how you build it.
• We had to narrow the scope of our bot to ONE section of our site.
• We had to work without the use of a specialist or agent.
• We used existing content as a data source.
16. 1. Choose a platform.
• Choose software based on goal (AI or retrieval)
• Choose software based on resources and skill set.
•bit.ly/extension-chatbots
17. 2. Decide on client journey and bot type.
• We initially explored AI chatbots using Dialogflow – discovered it was too time consuming and
resource heavy.
• Goal: use fact sheet FAQs to answer common veggie questions and reduce calls or emails about
repetitive questions.
18. 3. Give your ‘bot a personality!
• We wanted our bot to be friendly like an agent would be.
• We used personal terms and emojis.
• We deferred as often as possible to the agent.
19. 4. Decide on a must-have list.
• Must give veggie options
• Must allow for clicking
• Must be user friendly
• Must allow for photos
• Must connect the user to a county agent
• We disabled typing. Why?
20. 4. Decide on
chatbot “Flow”.
• I used draw.io to create initial user
flow for an AI bot.
• We later decided this was too
much programming!
21. 5. Choose a platform.
We began bot development using Dialogflow, Google’s chatbot platform.
22. Dialogflow: AI was better
https://dialogflow.com/
For creating queries, this platform would learn from
interaction with the user. It could match the answer better
and “learn” based on the user input in the dialog box.
Speech-to-text option for paid platform.
23. Dialogflow: “cons”
• Poor documentation.
• Had to program each action under the first action so we
couldn’t loop it and reuse an action.
• Our CMS (OU Campus) didn’t like embedding it onto the page.
• It was not intuitive to use.
• Needed PHP programming skills.
25. Why we chose to use SnatchBot.
• https://snatchbot.me/
• Ready, out-of-the-box modules.
• No programming skills needed!
• Better documentation than Dialogflow.
• Easy to embed onto our website.
• Pay $30 if you want to remove their branding.
• Easier learning curve.
• More features we would use (text to call, PayPal integration, etc.)
• Option for custom CSS.
27. Perform internal user testing before
launch.
• You need to get agent and
specialist review an buy-in
before launching.
• Ensure data is correct and
“flow” works.
28. What are possible future uses for
Extension?
• Answer inquiries related to program content.
• Report technical issues to staff.
• Grant access to systems.
• Simplify complex IT processes.
• Alert users to incidents and outages.
• Provide self-service support anytime, day or night.
• Links to recipes
• Links to canning options
• Links to nutrition options
29. How could we cross-promote Extension
programming with VeggieBot?
• Links to recipes
• Links to canning options
• Links to nutrition options
32. Thank you!
Amy Cole
Digital Media Program Director
University of Arkansas Cooperative Extension Service
accole@uaex.edu
@AmyCole501 (Twitter and Instagram)