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OVERCOMING OBJECTIONS
( CONCERNS)
BY
KC SEE
Question ….
Why do people raise objections?
5.1
"You don’t need closing or objection handling techniques for
someone who really wants to make a change."
- Mich
“An objection is not a rejection; it is simply a request
for more information.”
Bo Bennett
OBJECTIONS ARE
GOOD
What are your
Concerns?
Symptoms of Concerns
Hesitation,
delay mode
Challenge
through
questioning
Grunt and
groan
Argue
Passive
resistance,
withdrawal
5.2
Comm Feelings
Causes of Concerns
Incomplete or
inefficient
communication
Emotional
reaction to
communication
Rational
reaction to
communication
Inadequate
flexibility-old
mindset
NIN
The Process
1. Listen Attentively 2. Clarify the concern
3. Acknowledge &
emphatise
4.Dissect / Isolate Eg. Is
that the only concern ?
5.Overcome/ Address
the Issue using a
Communication
Strtaegy
6.Seek Agreement that
Concern is addressed
7.Close
6 communication strategies
Anticipate the
objections and dealt
with it earlier. Refer
to it
Describe third-party
experience
Out weigh resistance
with benefits
The 6 Magic words
Educate by analogy
Add proof of
performance
Give reasons to act
now
5.6
Exercise 5.8
Feel Felt
Found
“What
this mean
to you
is….”
Common Objections
Not enough Money
Not enough time
Yours is more
expensive
I have across
something similar; I
don’t think it work
I need to talk to my
wife about this
I want to look
around first
I am not sure if this
is what we want
Hooty Sales Training Bootcamp
Achieving Phenomenal Business Results
Date: 25th May 2019 (Saturday)
Time: 10:00 am - 6:00 pm
1 Day Real-life Sales Training
1 Advance Sales Training –
Kungfu Selling Online Course
Lifetime account on
Hooty Social Learning Website
Networking session with Trainer and
other participants from different field.
Worth RM1,597
Worth RM799
Worth RM1,988
Worth RM500
1 Day Real-life Sales Training
1 Advance Sales Training –
Kungfu Selling Online Course
Lifetime account on
Hooty Social Learning Website
Networking session with Trainer and
other participants from different field.
Worth RM1,597
Worth RM799
Worth RM1,988
Worth RM500
Exclusive Offer Today
Only RM788/person
Bring a Friend for ONLY RM 400
Total:RM4,884 / pax
RM1188 for 2 persons
Invest RM 788 in
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& 10Xyour sales result.
Thank You

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Overcoming objections

  • 2. Question …. Why do people raise objections? 5.1
  • 3. "You don’t need closing or objection handling techniques for someone who really wants to make a change." - Mich
  • 4. “An objection is not a rejection; it is simply a request for more information.” Bo Bennett
  • 7. Symptoms of Concerns Hesitation, delay mode Challenge through questioning Grunt and groan Argue Passive resistance, withdrawal 5.2 Comm Feelings
  • 8. Causes of Concerns Incomplete or inefficient communication Emotional reaction to communication Rational reaction to communication Inadequate flexibility-old mindset NIN
  • 9. The Process 1. Listen Attentively 2. Clarify the concern 3. Acknowledge & emphatise 4.Dissect / Isolate Eg. Is that the only concern ? 5.Overcome/ Address the Issue using a Communication Strtaegy 6.Seek Agreement that Concern is addressed 7.Close
  • 10. 6 communication strategies Anticipate the objections and dealt with it earlier. Refer to it Describe third-party experience Out weigh resistance with benefits The 6 Magic words Educate by analogy Add proof of performance Give reasons to act now 5.6 Exercise 5.8 Feel Felt Found “What this mean to you is….”
  • 11. Common Objections Not enough Money Not enough time Yours is more expensive I have across something similar; I don’t think it work I need to talk to my wife about this I want to look around first I am not sure if this is what we want
  • 12.
  • 13.
  • 14. Hooty Sales Training Bootcamp Achieving Phenomenal Business Results Date: 25th May 2019 (Saturday) Time: 10:00 am - 6:00 pm
  • 15. 1 Day Real-life Sales Training 1 Advance Sales Training – Kungfu Selling Online Course Lifetime account on Hooty Social Learning Website Networking session with Trainer and other participants from different field. Worth RM1,597 Worth RM799 Worth RM1,988 Worth RM500
  • 16. 1 Day Real-life Sales Training 1 Advance Sales Training – Kungfu Selling Online Course Lifetime account on Hooty Social Learning Website Networking session with Trainer and other participants from different field. Worth RM1,597 Worth RM799 Worth RM1,988 Worth RM500
  • 17. Exclusive Offer Today Only RM788/person Bring a Friend for ONLY RM 400 Total:RM4,884 / pax RM1188 for 2 persons
  • 18. Invest RM 788 in yourself, & 10Xyour sales result.