What is Business Process Outsourcing

1. BUSINESS
PROCESS
OUTSOURCING
Call Center Industry

2. What is Business
Process
Outsourcing?

3. Build a product accessible
on all devices
What is BPO?
Is a subset of outsourcing that involves the
contracting of the operations and responsibilities of
specific business functions (or processes) to a third-
party service provider.
It is primarily used to refer to the outsourcing of
business processing services to an outside firm,
replacing in-house services with labor from an
outside firm.

4. BPO
Categories
Back Office Outsourcing
1.
Front Office Outsourcing
2.

5. Types of BPO

6. Types of
BPO
Offshore Outsourcing
Onshore Outsourcing
Nearshore Outsourcing

7. OFFSHORE OUTSOURCING
is the practice of hiring an external
organization to perform some business
functions in a country other than the one where
the products or services are actually developed
or manufactured

8. BASIC TYPES OF OFFSHORE OUTSOURCING
ITO — Information Technology Outsourcing
BPO — Business Process Outsourcing covers things like running
call centers, processing insurance claims.
Software R&D — offshore software development
KPO - Knowledge Process Outsourcing covers things that require
a higher skill set such as reading X-Rays, performing investment
research on stocks and bonds, handling the accounting functions
for a business or executing engineering design projects.

9. WHAT IS ONSHORE OUTSOURCING?
Onshore outsourcing (also called domestic outsourcing) is the
obtaining of services from someone outside a company but
within the same country. Also see offshore outsourcing, the
obtaining of services from people or companies outside the
country.

10. WHAT IS NEARSHORE OUTSOURCING
Nearshoring is "the transfer of business or IT processes to
companies in a nearby country, often sharing a border with
your own country", where both parties expect to benefit from
one or more of the following dimensions of proximity:
geographic, temporal (time zone), cultural, linguistic,
economic, political, or historical linkages. The service work
that is being sourced may be a business process or software
development.

11. TYPES OF
SERVICES
BEING
OFFERED BY
BPO

12. Types of
Services
offered
by BPO
Customer Support Services
Technical Support Services
Support Services
Telemarketing Services
Employee IT Help-desk Services
Insurance Processing
Policy Maintenance/ Management:Data Entry
Services/Data Processing Services
Scanning, OCR with Editing & Indexing Services
Internet/ Online/ Web Research