The document discusses IT outsourcing, including what it is, why companies consider it, and how to make smart sourcing decisions. Key factors in outsourcing include defining requirements, understanding costs, developing service level agreements, and managing the relationship with outsourcing providers. Outsourcing requires thorough preparation, clear expectations, and contract terms that stipulate quality, service levels, and responsibilities.

1. IT Outsourcing 101 Everything You Ever Wanted to Know About IT Outsourcing…. (And some things you didn’t) Michael DeMartino I nnovative I nformation T echnology S olutions LLC e-mail: [email_address] Cell: 262-613-6552 Office: 262-691-5004

2. “ The subcontracting of business functions and services traditionally performed by in-house, company resources, with the goal of reducing cost, improving quality, service, processes, and reducing delivery time” What is OUTSOURCING?

16. Michael DeMartino Senior Executive I nnovative I nformation T echnology S olutions Michael DeMartino is an innovative senior IS executive with over 35 years of diverse IS experience at the country, regional and global level and a proven track record of optimizing IS environments and services in small, midsized, and Fortune 500 companies. With a documented history of significant contributions in Aerospace & Defense, Consumer Goods, Customer & Field Service, Health Care, Power & Automation Technology, and Computer Hardware, Software & Services industries, Michal possesses over 15 years of in-depth experience in the planning, transitioning and steady state operational management of major IT outsourcing initiatives at the regional and global levels including contract preparation, negotiation, and administration. He not only possesses extensive experience in the entire Outsourcing lifecycle as a customer of Outsourced services, he also functioned as a provider of Outsourced services in his role of Account Manager for IBM Global Services In addition to planning and delivering major IT Infrastructure and Application Systems initiatives and providing superior steady state operational support, he has broad and deep expertise in the areas of IS Mergers, Acquisitions and Divestitures, IT Service Desk Operations, and in turning around and optimizing under-performing IT organizations. Michael is a strong advocate and aggressive practitioner of structured continuous process improvement and formal score carding methodologies to measure and improve IS performance and contribution to the business goals and objectives of his client companies.