Companies typically find the demands of application management overly complex. As a result, more and more companies are turning to outsourcing application management functions. The fundamental value proposition offers service improvement and cost reduction from sharing the outsourcing provider’s technical resources.
Across the corporate landscape IT functions are completing their transformation to a service-orientation. Slowly but surely, “governance” has become a core mission, if not yet the core competency, of the IT organization. Governance involves many fronts and addresses many levels – there is architectural governance, IT finance and projects governance, and of course, supplier governance. All call for new skills and new structures. WGroup collectively brings decades of hands-on experience in IT supplier management to assist our clients with the multi-supplier challenge – from building the governance structures to defining sourcing strategies to facilitating contract reviews to transition management. This states how WGroup would implement a multi-supplier governance model successfully.
Next generation IT outsourcing and the global enterprise model (GEM)WGroup
Disruptive technologies such as cloud computing and the “as-a-service” model for software, infrastructure and platforms have led to fundamental changes in how IT services are organized, managed and delivered—whether they are outsourced, insourced or a combination. The reality that IT services can be delivered to anywhere on the globe via the “Cloud” has accelerated the commoditization of IT. Ubiquitous access to IT services has lessened business units’ dependency on internal IT and shifted the IT organization’s prime role from process excellence to technology and service innovation. This article discusses through WGroup's perspective how outsourcing can create value through changing the way business is done.
Advanced enterprises compete differently. Business Intelligence and Data Warehousing technologies form the foundation that support and enable this differentiation. It’s more than just getting reports and analytics, it’s about scalability, security, robustness and enterprise grade information delivery that enable an insightful organization.
Management model for exploratory investment in IT WGroup
The ability to evaluate these new technologies in a practical environment where their technological value and impact on business and IT operations can be assessed is extremely important. Exploratory efforts should be structured and controlled similarly to other major projects and in addition should be evaluated for use in the production environment. In addition to evaluating the technical capabilities and practical application of the new technology, IT must evaluate the “fit” of the new technology in the existing service portfolio or catalog. In this article, WGroup has developed a new class of IT investment, referred to as “Exploratory,” along with a supporting management model to guide the effort through the evaluation phases and ensure a tight fit within the service catalog.
Across the corporate landscape IT functions are completing their transformation to a service-orientation. Slowly but surely, “governance” has become a core mission, if not yet the core competency, of the IT organization. Governance involves many fronts and addresses many levels – there is architectural governance, IT finance and projects governance, and of course, supplier governance. All call for new skills and new structures. WGroup collectively brings decades of hands-on experience in IT supplier management to assist our clients with the multi-supplier challenge – from building the governance structures to defining sourcing strategies to facilitating contract reviews to transition management. This states how WGroup would implement a multi-supplier governance model successfully.
Next generation IT outsourcing and the global enterprise model (GEM)WGroup
Disruptive technologies such as cloud computing and the “as-a-service” model for software, infrastructure and platforms have led to fundamental changes in how IT services are organized, managed and delivered—whether they are outsourced, insourced or a combination. The reality that IT services can be delivered to anywhere on the globe via the “Cloud” has accelerated the commoditization of IT. Ubiquitous access to IT services has lessened business units’ dependency on internal IT and shifted the IT organization’s prime role from process excellence to technology and service innovation. This article discusses through WGroup's perspective how outsourcing can create value through changing the way business is done.
Advanced enterprises compete differently. Business Intelligence and Data Warehousing technologies form the foundation that support and enable this differentiation. It’s more than just getting reports and analytics, it’s about scalability, security, robustness and enterprise grade information delivery that enable an insightful organization.
Management model for exploratory investment in IT WGroup
The ability to evaluate these new technologies in a practical environment where their technological value and impact on business and IT operations can be assessed is extremely important. Exploratory efforts should be structured and controlled similarly to other major projects and in addition should be evaluated for use in the production environment. In addition to evaluating the technical capabilities and practical application of the new technology, IT must evaluate the “fit” of the new technology in the existing service portfolio or catalog. In this article, WGroup has developed a new class of IT investment, referred to as “Exploratory,” along with a supporting management model to guide the effort through the evaluation phases and ensure a tight fit within the service catalog.
Even with the maturity of outsourcing, one of the most important yet often overlooked or minimized aspect of an outsourcing transaction continues to be the relationship management and governance model. The objective of the relationship management model is to ensure the anticipated benefits of an outsourcing relationship are realized in the most efficient manner. It must be based on the terms of the agreement and link the management processes of the two parties in order to govern the working relationship and achieve results. This article highlights the governance and relationship management model developed and implemented to support a sourcing strategy is the single most important factor in the realization of success in an outsourcing relationship. It also shares WGroup’s experience in advising on the creation and management of outsourcing relationships and governance and guiding clients in the development and implementation of sourcing strategies for existing contracts.
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Are your 2015 revenue goals baring down on you, seemingly unreachable? How are you tracking for MRR so far?
If you're not growing as fast as you'd like, take a deep breath. We may already be three months into the new year, but there's still plenty of time to take your MSP business to the next level. The solution may be simpler than you think: expand your portfolio of service offerings!
Maybe you're already offering proactive network monitoring and RMM services, but want to own a bigger piece of the SMB pie. If your clients are already satisfied with your current IT support bundle, chances are they'll look to you for their other network and device health needs. Would you rather work with a different vendor for each service or have one provider that covers all of your IT needs? It's a no-brainer!
Learn the 7 Must-Have Managed IT Services Offerings for 2015 and minimize client hassle while maximizing profits!
The IT service outsourcing governance process should not just be focused on the quality of specific services, or the contract terms and conditions. View this presentation to learn more about IT outsourcing.
This presentation contains our view on how data can be Strategically managed and stewarded in an organization, and the categories where rules can be applied to facilitate that process.
Cloudway Consulting Pvt Ltd Is a SAP Strategic Sourcing Consulting Company For SAP, SAP S4 Hana, SAP Ariba, SAP C4C, Success Factor and Business By Design for More Call us at +0120-4226511
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To ensure their organizations remain a vital and respected contributor to business value, IT managers must aggressively monitor and report on service levels. Service Level Agreements (SLAs) are now the key factor in translating IT effectiveness into measurable business value. Service Level Management (SLM) is the emerging discipline that revolves around ensuring these agreements are appropriately governed and met. This paper will address these questions and provide actionable advice to help IT leaders make Service Level Management a powerful reality.
Vendor Selection Matrix - Capacity Management - Top 15 Vendors in 2016TeamQuest Corporation
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*Vision & Go-To-Market
*Innovation & Partner Ecosystem
*Company Viability & Execution Capabilities
*Differentiation & USP
*Breadth & Depth of Solution Offering
*Market Share & Growth
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TeamQuest was ranked #2 overall and has the highest scores for customer satisfaction and price vs value in the industry.
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For more on regulatory reporting, view the presentation "User Defined Tools": accntu.re/2qAJBaO
For more information about Accenture Finance & Risk Practice, visit bit.ly/2j2JD6X
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Even with the maturity of outsourcing, one of the most important yet often overlooked or minimized aspect of an outsourcing transaction continues to be the relationship management and governance model. The objective of the relationship management model is to ensure the anticipated benefits of an outsourcing relationship are realized in the most efficient manner. It must be based on the terms of the agreement and link the management processes of the two parties in order to govern the working relationship and achieve results. This article highlights the governance and relationship management model developed and implemented to support a sourcing strategy is the single most important factor in the realization of success in an outsourcing relationship. It also shares WGroup’s experience in advising on the creation and management of outsourcing relationships and governance and guiding clients in the development and implementation of sourcing strategies for existing contracts.
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Are your 2015 revenue goals baring down on you, seemingly unreachable? How are you tracking for MRR so far?
If you're not growing as fast as you'd like, take a deep breath. We may already be three months into the new year, but there's still plenty of time to take your MSP business to the next level. The solution may be simpler than you think: expand your portfolio of service offerings!
Maybe you're already offering proactive network monitoring and RMM services, but want to own a bigger piece of the SMB pie. If your clients are already satisfied with your current IT support bundle, chances are they'll look to you for their other network and device health needs. Would you rather work with a different vendor for each service or have one provider that covers all of your IT needs? It's a no-brainer!
Learn the 7 Must-Have Managed IT Services Offerings for 2015 and minimize client hassle while maximizing profits!
The IT service outsourcing governance process should not just be focused on the quality of specific services, or the contract terms and conditions. View this presentation to learn more about IT outsourcing.
This presentation contains our view on how data can be Strategically managed and stewarded in an organization, and the categories where rules can be applied to facilitate that process.
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To ensure their organizations remain a vital and respected contributor to business value, IT managers must aggressively monitor and report on service levels. Service Level Agreements (SLAs) are now the key factor in translating IT effectiveness into measurable business value. Service Level Management (SLM) is the emerging discipline that revolves around ensuring these agreements are appropriately governed and met. This paper will address these questions and provide actionable advice to help IT leaders make Service Level Management a powerful reality.
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Independent analyst report on the top 15 vendors in capacity management software and SaaS. More than 1300 IT buyers of capacity management software were surveyed and more than 20,000 data points collected and evaluated. Vendors are ranked in terms of:
*Vision & Go-To-Market
*Innovation & Partner Ecosystem
*Company Viability & Execution Capabilities
*Differentiation & USP
*Breadth & Depth of Solution Offering
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TeamQuest was ranked #2 overall and has the highest scores for customer satisfaction and price vs value in the industry.
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Over the last few years, the Managed Service Provider (MSP) market experienced steady growth as well as concurrent elementary changes that are altering the dynamics of the market. Not only are buyer expectations changing, but also the service provider landscape and operating models. This research provides comprehensive coverage of the MSP market and analyzes it across various dimensions such as market overview, key business drivers, and shifting market dynamics across buyer adoption trends, solution and transaction trends, and service provider landscape
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For more on regulatory reporting, view the presentation "User Defined Tools": accntu.re/2qAJBaO
For more information about Accenture Finance & Risk Practice, visit bit.ly/2j2JD6X
This presentation looks at the different sources of data that will help to inform Senior Executives about the current quality of IT services overall and help make the right decisions about future IT investment priorities?
Newwave Solutions software development company is a premier global software development company with 12 years of experience and a team of 300 IT professionals
Streamline vendor onboarding process through automation with a vendor management software-quick approvals-seamless data capture-improved vendor relationship.
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Visit: https://www.myndsolution.com/blog/streamlining-financial-processes-introduction/
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With increased outsourcing of critical business functions it is more critical than ever to assess the risks posed by outside vendors and manage the ongoing relationship. In fact, regulators and auditors are focusing more and more on how vendors and contracts are managed and maintained by institutions. While vendor management is a “must-do” to satisfy financial industry regulatory requirements, it can also serve as a strategic initiative that can create a better run institution. Vendor Management can also be used as a way to improve efficiency, financial management, and profitability by reducing expenses and minimizing risk. Learn more at: www.nafcu.org/quantivate
VPN as the Key for a Successful MSP BusinessSafar Safarov
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Decoding IT Outsourcing -10 Vital Tips for Making the Right Choice.pdfSeasiaInfotech2
. IT outsourcing solutions have successfully established themselves as a strategic approach that enables businesses to leverage specialized expertise and resources without the need for significant investments in infrastructure or personnel.
Outsourcing Network Operations Center (NOC) support can be a strategic decision for businesses looking to enhance their IT infrastructure management, monitoring, and incident response capabilities. NOC outsourcing involves delegating the responsibility of monitoring and managing network infrastructure, servers, and other IT systems to a third-party service provider. This allows organizations to focus on their core competencies while benefiting from the expertise and efficiency of specialized NOC teams. Here are some key considerations when outsourcing NOC support:
Get this How-To Guide and access over 350 premium-quality tools & templates for business at https://www.demandmetric.com/user/register JOIN FREE to get practical on-the-job resources and training plus all of our guides, methodologies, webinars and featured tools & templates.
In today’s global marketplace, successful companies must be able to integrate and quickly view quality audit information from their manufacturing sites all over the world. This strategic capability has become even more important as manufacturers have moved offshore and have become more complex. The value and immediacy of quality assurance data is a critical element to the survival of competitive manufacturing organizations. Software systems can address these issues.
Source:
Lyons Information Systems, Inc
http://www.lyonsinfo.com
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1. How to Evaluate a Managed Services Firm By Chuck Vermillion CEO & Founder
2. Managed Service Solutions No “one size fits all” managed services solution will ever be ideal for every business. When evaluating prospective providers, consider important services such as monitoring, reporting, backup, remote management and security. Also consider key provider qualifications including location, third-party certifications, customer references, in-house staffing resources and contract items. After outsourcing, you should see immediate results in cost controls and service delivery. Each organization has different histories, experiences, goals and day-to- day needs. Before signing a long term contract or settling on a management solution that could turn out to be inadequate and overly expensive, you should carefully evaluate your company’s requirements realistically.
3. Managed Service Solutions As outsourcing managed services continues to grow significantly, businesses face a wide range of vendors and options. A 2009 Gartner survey found that 42% of companies with a thousand employees or less had either fully or partially outsourced their data centers, while 28% are planning to do so within the next 12 months. As the trajectory continues upward for outsourcing managed services, selecting the right provider becomes the most critical exercise in any transition. Once you have adequately assessed your organization’s strengths and weaknesses and defined your needs and success metrics, you are ready to begin the process of evaluating and selecting the managed services provider that’s the best fit for your business. To best realize your goals and long term efficiency benefits, your search process should focus on evaluating the following service and provider requirements.
4. Managed Services “Must Haves” Proactive and Constant Monitoring and Management. Your IT partner should predict issues before they arise and affect your business. Basically, you want your provider to quickly address small problems before they become big ones. A reputable managed services provider will not profit from problems, but from eliminating downtime. Availability of proactive 24/7/365 support is crucial for most businesses. Comprehensive Reporting and Communication. Your final choice for a managed services provider should be viewed as a collaborative extension of your IT organization. You need your provider to submit monthly status reports and quarterly business reviews and continually reevaluate your IT network metrics and maintenance data.
5. Managed Services “Must Haves” E Your provider should regularly collect operational data and have a clear, established process in place for converting that information into better IT management decisions. The chain of communication between your team and the MSP team needs to be clear, direct and easy to navigate. Reliable Backup and Restore Procedures. With your provider, determine the timeframe you need for automatic backup and system restore functions. Today’s always-on world requires some of the highest reliabilities the industry has had to deliver. And redundancy is key – of power, network, servers, storage and even entire data centers. A SAS-70 audit ensures that claims of backup are in place and properly managed. In addition, the SAS-70 audit assures any claim of preventative maintenance is backed up with proper documentation and service records. The SAS70 audit will also substantiate any claims regarding change management.
6. Managed Services “Must Haves” Remote Management. In reality, most problems that arise in IT infrastructures can be quickly identified and fixed from a remote location. Does your managed services provider require a steady onsite presence? If so, find out why, and what benefits their presence will provide to your business. Your provider should provide comprehensive remote services management without having to spend time your locations. Full Security Management. Determine whether your services include security management, such as firewall monitoring and patch applications. Do they offer remote data backup storage? Make sure your solution fully addresses your organization’s IT security requirements.
7. Key Provider Qualifications Suitable Location. Compare the location of prospective providers in terms of security (natural disasters, political unrest, etc.) and operational efficiencies to the costs. According to a data center outsourcing survey by Enterprise Systems (esj.com) and SOURCINGmag.com, 80% of the survey respondents outsourced their data centers to service providers located in the United States. Most companies prefer to keep the business domestic, and in many cases, within the same time zone and close to their main business. Third-Party Certifications. If you’re thinking of building your own data center, you must budget for SAS-70 auditing costs. These costs can easily run over $100,000 per year. Or, you can outsource your data center and select a vendor who has already made the SAS-70 investments.
8. Key Provider Qualifications A “SAS-70 audited” data center is a label used by many hosting companies to help show the value of their services. The term “SAS-70″ or Statement on Auditing Standards No. 70, refers to a document that provides auditing standards for performing this specific type of audit on service organizations and is issued by the Auditing Standards Board of the American Institute of Certified Public Accountants (AICPA). SAS-70 consists of two types: Type I – Evaluates the fairness of a service organization’s description of their internal controls. Typically, Type I auditing begins when a company first starts the SAS-70 process. Type II – Includes the Type I report and evaluates how the controls were operating over a set period of time, usually six months from when the Type I audit was first conducted. It shows the managed services provider claims are accurate.
9. Key Provider Qualifications By reviewing a SAS-70 audit report, you can learn immediately what controls and capabilities are in place and if the data center has been audited by a CPA. You can also confirm the provider’s processes – the riskiest portion of data center operations. A SAS-70 audit will actually test all controls. Excellent Customer References. Check references thoroughly and make sure each provider supplies relevant and recent customer references. Ask references about their experience with escalations. Also, have the provider disclose each partner it works with in delivering your services. Finally, a vendor-agnostic provider should have established relationships with major equipment and software vendors. Make sure your managed services provider represents your best interests and is able to negotiate advantageous pricing and maintenance contract terms on your behalf.
10. Key Provider Qualifications Qualified In-House Staff with Relevant Experience. Ensure the provider you choose has experience working in your industry and with companies your size. Also, ask prospective providers about retention, training and tenure of employees in key positions. One reason many companies turn to managed services is the shortage of technical experts. You don’t want to select a provider who’s having the same staffing issue. Finally, be careful of large, single-vendor solutions that lack the flexibility and customer support necessary to meet your organization’s unique needs. Instead, look for a provider who can become your trusted technology advisor and partner. .
11. Key Provider Qualifications Straight-Forward Contracts and Pricing. Carefully review your provider’s contract terms before signing. Analyze service levels. For example, disaster recovery and business continuity are not interchangeable. So compare the service level required for your business with what the provider contractually guarantees. Take a careful look at how moves, adds and changes are managed in your agreement. Are you going to be invoiced for each one on a per-incident basis? By evaluating contract terms early in the selection process, you can avoid unexpected costs that weaken the advantages you gain by deploying a managed services strategy.
12.
13. About the Author Chuck Vermillion is CEO and founder of OneNeck IT Services, a leading provider of mid-market enterprise hosting and managed services since 1997. For more information about our Managed Services, visit http://www.oneneck.com/Solutions.aspx today.