1) The document discusses the impact of long waiting times in outpatient departments (OPDs) on patient dissatisfaction. 2) It notes that waiting times seem longer to patients than their actual appointments with doctors. 3) Several causes of long waiting times are discussed, including an excessive number of patients compared to available staff. Effects include worsening patient conditions and decreased reliability of doctors. 4) Recommendations to remedy long wait times include establishing early check-in departments, increasing staff numbers, and maintaining proper scheduling.

2. When a patient is waiting in opd, a min seems to
be an hour to him, but when he talks with the
doctor an hour seems to be a min to him.

3. long waiting time in OPD &
patient’s dissatisfaction
TITLE

4. CAPT NABI
Roster no 17
OBC 82

5.  In today’s competitive
healthcare market, patients
expect more than just
“satisfaction.” Patients are
increasingly more demanding
and more difficult to attract.
 Patient satisfaction has
become a high priority to
hospitals and health plans
across the country

6. AIM
• To show the impact of long waiting
time in OPD on patients
dissatisfaction

7. SCOPE
a) What is OPD?
b) What is waiting time?
c) What is patient dissatisfaction?
d) Causes of patients dissatisfaction.
e) Relation of long waiting time with patients dissatisfaction.
f) Causes of long waiting time.
g) Effects of long waiting time.
h) Remedies of long waiting time.
j) Recommendation
k) Conclusion

8. WHAT IS OPD?
• OPD means an Out Patient
Department of a hospital. It is
the section of the hospital
where patients are provided
medical consultations and
other allied services

9. WHAT IS WAITING TIME IN OPD?
• Waiting time refers to the time a patient waits in
the clinic before being seen by one of the clinic
medical staff.
• Patient clinic waiting time is an important
indicator of quality of services offered by
hospitals.

10. WHAT IS PATIENTS SATISFACTION?
• Patient satisfaction is a measure of the extent to which
a patient is content with the health care which they received
from their health care provider

11. CAUSES OF PATIENTS DISSATISFACTION
• Long queue
• Delay of the appointment
• Patient queries are not answered
by medical staff.
• Short consultation time
• Unnecessary Lab investigation
• Complaint not addressed timely

12. RELATION BETWEEN LONG WAITING TIME &
PATIENTS DISSATISFACTION

13. CAUSES OF LONG WAITING TIME
a)Triage. Patients are not seen on a first-come, first-served
basis.

14. jan-mar apr-jun jul-sep oct- dec
obs 31 32 38 30
gynae 44 39 53 49
0
10
20
30
40
50
60
70
80
90
100
gynae obs
Average everyday amount of patient in gynae & obs dept in KGH in 2015
b) Excessive amount of patient in comparison to the amount
of service provider

15. • Excessive amount of patient in
comparison to the amount of
service provider
• negligence of the service
providers.

16. Jose Mujica,
Uruguyan
president,
waiting in a
opd for his
serial.
• mismanagement in maintaining the serial.

17. EFFECTS OF LONG WAITING TIME
• Worsening of the patients condition.
• leaving the hospital without being treated.
• hampering the reputation of the hospital.
• decrease reliability of the doctors.

19. REMEDIES OF LONG WAITING TIME
a) establishment of E & C department.
b) increasing the number of service providers.
c) arranging a recreation system in the waiting
room.
d) arranging a separate play room for the children.
e) raising awareness among the patient.
f) maintaining the serial properly

20. RECOMMENDATION
• a) Actions of hospital authority
• b) Conduct periodical training for doctors, nurses and all other
hospital staffs on “quality of care”
• c) Proper resource utilization
• d) Media’s role

21. CONCLUSION
Exceeding patient expectations is the
best way of keeping
patients happy!