Vishnu Dutta Pandey has over 4 years of experience in IT and networking. He currently works as a NOC Engineer for Eurofins IT Solution, where his responsibilities include monitoring and managing their global network, troubleshooting incidents, and configuring Cisco and HP switches and Cisco ASA firewalls. Previously he held roles as an Associate Network Engineer for Vodafone and L1 Network Support Engineer. He has expertise in areas like network asset management, incident management, and network monitoring.

1. Vishnu Dutta Pandey
Contact Nos: +91 8050704747 // +91 7829044747
Email: vdpandey.92@gmail.com
PROFILE SUMMARY
• A visionary technocrat with strong abilities in liaising with other functional heads for technology development
to improve and execute plan consistently tracking development against plan and seeking strategies for
increasing efficiencies and enhancing the return on investment (Technology space)
• 4 Years 6 Month of experience in IT field Networking sector with Hands-on experience in Configuring and
remote troubleshooting of Cisco Routers, Firewall and Switches in live Network environment with Basic
knowledge on HP routers Switches and Dell Switches.
AREAS OF EXPERTIES:
• Managing network asset inventory through useful lifecycle of each asset
• Detecting, logging, categorizing and prioritizing incident and providing initial incident support
• Ensuring that the goals of the incident management process are achieved; restoring normal services as soon
possible based on customer perspective and within defined SLA.
EMPLOYMENT DETAILS:
SRM Technollogies Sept’17 - Present
NOC Engineer
End Customer: Eurofins IT Solution Pvt LTD.
Roles & Responsibilities: -
Role: Network Engineer.
• Monitoring and Management of the Globally Eurofins network, proactively acting and troubleshooting the
network incidents.
• Performing real-time troubleshooting via remote access to network components to isolate, manage and resolve
network impacting issues.
• Configuration of new cisco and HP switches.
• Addition / deletion of new/existing VIP /servers under existing server farm based on Operations team request.
• Configuring new Cisco ASA firewall, Creation / deletion of new / existing firewall policy based on any
operation request creating site to site IPSec tunnel and troubleshooting IPsec VPN issues.
• Analyzing the ASA firewall rules and Troubleshooting. Knowledge A10 load balancer and AeroHive
Manager Wireless Controller.
HCL July’16 to Sept’17
Associate Network Engineer
End Customer: Vodafone.
Roles & Responsibilities: -
Role: Network Engineer.
• Managing Networking device, Trouble shooting LAN, WAN, IP phones, and Wireless.
• Registering and installing new IP phones, providing guest Wi-Fi access to users.
• Making necessary configuration changes in Core switch Cisco 6807 and Access Switches Cisco 4510 as per
the requirement as per client request.
• Maintaining Network including LAN and VLAN and checking interconnection of Connected Devices such as
Printer, lease line connection between there branch offices.
• Accountable for support, monitoring and maintenance network devices like Routers, Switches, Firewall, WLC
and Access Points 24/7.
Dimension Data India limited. Jun’15 to Jul’16

2. L1 Network Support Engineer GSC NOC
End Customer: C-Edge Technologies Ltd
Roles & Responsibilities: -
Role: L-1 Network Support Engineer.
• Delivering incident management consulting and strategic technology solutions for Network Monitoring of C-
Edge clients.
• Configuring the new devices of client with GRE over IPSec VPN tunnels, Access-list, Static routing, default
routing.
• Configuration change in the devices as per the request from client.
• Responsible for deploying and monitoring of 3,500 + networking devices.
• Acting as 12X7 escalation point to network issues.
• Pro-actively identifying network impacting issues through the analysis of network performance data and alerts.
• Performing real-time tier 1 troubleshooting via remote access to network components to isolate, manage and
resolve network impacting issues
Achievements
• Have been TOP Performer for consecutive Nine months in a row.
• Received Extra Mile Award for consistent Performer.
Thillais Consulting Solutions Pvt. Ltd. Nov’14 to May’15
Trainee Engineer
• Managing & configuring the LAN Network of the company
TECHNICAL SKILLSET AND TOOLS
Network Administration: -
Understanding of IPv4 and IPv6 addressing.
Understanding of LAN and WAN concepts.
Configuring Static Routes and Default Routes.
Understanding of HSRP & VRRP concepts.
Configuring and troubleshooting of :-
• Dynamic Routing Protocols like RIP, OSPF and
EIGRP.
• Access Control Lists (ACL).
• GRE over IPSec Tunnels.
• STP and RSTP.
• SNMP and Net flow.
• Amazon Web Services ( ELB, VPC, IAM, Route
53)
Tools: -
ITSM
BMC REMEDY,OTRS.
Net flow Analyzer
Interface Manager
WEBPRO
Cisco Prime.
Sapphire.
WLC, Aerohive Manager
Solarwind ,Cisco CUCM.
QRadar.
Tufins Secure Change.
VleoCloud orchestration
EDUCATION
Purushottam Inst. of Engineering and Technology (BPUT) 2009-2013
Successfully completed Bachelor of Technology in Electronics and Tele-communication Engineering with 7.2/10
Cumulative Grade Point Average.
DAV Public School (CBSE) 2007-2009
Successfully Completed Senior School Certificate Examination, 2009 with 69%
Chinmaya Vidyalaya English Medium School (ICSE) 1990-2007
Successfully Completed Indian Certificate of Secondary Education, 2007 with 73%
CERTIFICATIONS:

3. Cisco Certified Network Associate Cisco ID : CSCO12831916
EXTRA-CURRICULAR ACTIVITIES AND HOBBIES.
• Member of Cultural committee of college.
• Member of Rotract Club of PIET.
• Reading technical magazines & Gardening.
PERSONAL DETAILS:
Date of birth : 25/12/1992
Father Name : Ramesh Chandra Pandey
Languages known : English, Hindi and Oriya.
Passport number : L5753126
PAN card number : BPGPP7920C
Declaration:
I do hereby declare that all the information as stated above is true to the best of my knowledge and belief.