This document contains a summary of Abd Elrahman Ahmed Elsayed Elheweery's personal and professional experience. It includes his contact information, education history, languages skills, technical certifications and courses taken, work experience at Satyam Computer Services and IBM, technical skills, personal skills, and soft skills courses. His current role is Service Manager for Algeria, Egypt, Morocco, Pakistan, Saudi Arabia and Tunisia at IBM, where he is responsible for network issues, changes, reporting, and ensuring service management adds business value.

1. Abd Elrahman Ahmed Elsayed Elheweery
90, 2nd district , 6 of October, Cairo
Mobile: +201021112776
E-mail: eng_abdelrahman_2007@yahoo.com
Personal Data:
Date of birth : march 3 rd, 1986
Nationality : Egyptian.
Marital Status : Married.
Military Service status: Exempted.
Education:
*September 2007-June 2008: Information Technology Institute (ITI) student, Computer
Network major.
Qualification : B.Sc. of communication and electronics Engineering - 2007
(Faculty of Engineering - Tanta University).
Graduation Grade : Good (72.24%).
Graduation Project : Biomedical engineering.
Project Grade : Excellent.
Languages skills:
Arabic : Mother tongue.
English : Very good.
Certificate :
• ITIL Foundation (2011 edition)
• CCNP Routing and Switching.
• Cisco certified network associate (CCNA 640-802).
• Configuring windows vista client (70- 620).

2. • Windows server 2008 network infrastructure, configuring (70-642).
• Windows server 2008 application infrastructure, configuring (70-643).
• Managing and maintaining a Microsoft windows server 2003 environment
(70-290).
Technical Courses (Not Certified) :
• Project management Principles
• CISSP
• AIX 5L Basics (AU13). (ITVALLEY)
• AIX System Administration I: Implementation (AU14GB). (ITVALLEY)
• AIX System Administration II: Problem Determination (AU16GB). (IT-
VALLEY)
• Overview of AIX TCP/IP Communications (AU07GB)
• Linux Fundamentals.
• Linux Red Hat Enterprise edition 5.
• Linux System Administration.
• Linux TCP/IP Administration
• Linux Integrating with Windows (Samba) (LX261AGB)
• Linux As A Web server (Apache)
• Caching over Linux (Squid, Squid Guard).
• IBM Lotus Domino 7 System Administration Operating Fundamentals
(L7750CGB).
• Building System Admin Infrastructure With IBM Lotus Domino 7
(L7760CGB).
• Managing Servers And Users With IBM Lotus Domino 7 (L7770CGB).
• Configuring Domino 7 Web Servers (L7780CGB).
• Tivoli Storage Manager 5.3: Implementation.
• Tivoli Storage Manager 5.3: Administration.
• Overview of Tivoli NetView.
• Overview of Netcool/omnibus
• CCNA (640-802) course. (New Horizon Academy)
• TCP/IP protocol suite.
• Fundamentals of Wireless Networks.
• Network Security Fundamentals.
• Network Management.
• Microsoft windows vista.
• Windows Server 2003.
• Active Directory.
• MS Windows Server 2003 Network Infrastructure.
• Database fundamentals, operating system concept, internet skills.
work experience :
• Working in SATYAM COMPUTER SERVICES (Egypt Branch) in the infra-
structure management services (IMS) team from 1st of July 2008 to May 2009.
• Working in IBM WTC-Egypt Branch as:
• IT Specialist (Network & Servers) from June 2009 to June 2013.

3. • IGA MEA Network Focal point from July 2013 to present.
• Service Manager from June 2014 till present.
Job Responsibilities:
• Service Manager for Algeria, Egypt, Morocco, Pakistan, Saudi Arabia and
Tunisia
• Owning Network Sev 1 & 2 issue from occurrence to resolution
• Ensure that RFO/RCA is received for each sev 1 issue
• Ensure that preventive/corrective actions were taken to avoid the re-
occurrence
• Report Incidents to higher management/CIO on weekly / monthly basis
• Create Trend analysis report for repetitive Incident
• Ensure that Service Management is adding value for business
• Review, Assess, evaluate andAuthorize changes affecting IT infrastruc-
ture in my countries.
• IBM Global account (IGA) MEA Network Focal point.
• Focal Point for Internal Infrastructure project in MEA.
• Responsible for IBM Data Network Infrastructure.
• Responsible for internal AIX and Windows servers.
• Egypt IT Security Focal Point.
• Building Network Infrastructure For IBM new locations.
• WAN Monitor using Ntopng open source software.
• PSM analyst.
Technical Skills:
• Experienced in Linux, AIX and Windows operating sys-
tems.
• Ntopng Monitor Tools.
• Multi Router Traffic Grapher (MRTG).
• Cisco Routers and switches Configuration.
• Familiar with ASA Firewall.
Personal Skills:
• Strong Communication Skills and good sociable.
• Good analytical and Problem-solving skills.
• Ability to learn new technologies and sciences.
• Team Work Orientation and High leadership skills.
• Hard worker and Work under Stress.
• Ambitious, self – motivated and self-confident.
Soft skills courses:
• Communication skills (Canadian training center).
• Presentation skills (PMEC).

4. • Entrepreneurship (Dr. M.S.S. Alnamaky).
• Marketing fundamentals (PMEC).
• Report writing (PMEC).
• Problem solving technique.
• Project management.
References :
• Furnished upon request