This document is a resume for Osama Shawky Abbas, an ICT System & Network Administrator with over 10 years of experience in hospitality IT systems. He has extensive skills in Windows server administration, hospitality applications, security, databases, data recovery, networking, hardware support and general IT. He holds certifications in ICDL, MCSE, CCNA and hospitality systems. His objective is to find a system administrator position in a progressive hospitality organization.

1. Osama Shawky Abbas .
ICT System & Network Admin.
16 Ebn Marawan.ST, From Gesr El-Sweas St.
Cairo ,Egypt
Mob: +2 012 88 68 4024
E-Mail:osama-shawky@hotmail.com
To find a System Administrator position that will allow me to help a
progressive organizations meet and exceed its growing and
constant challenges in hospitality Field.
Technical Skills:
 Systems And Admin
 Installing And Administration of Windows Server
2003/08, DHCP, DNS, Active directory, Group
policy and hyper V (virtual machines) & additional
domain in Windows Server 2008 &2012
 Hospitality Applications:
 Sun &Sun Vision Software.
 Micros System (pos)
 Administration of Opera V5, Fidelio Suite 8
Server and Protel Server
 HR/Payroll systems “HITS”,“SST” solution
 Material Controls

2.  Security and firewall :
 Trend Micro Office Scan , Symantec Server
Administration, AVG internet sec
 Secure remote access network connection.
 Installing And Configuring Microsoft threat
Management gateway ,(TMG)
 Micro Tec Firewall, Cisco Firewall
 CCTV
 Database :
 SQL Server 2000 /05 /08 –installation.
 Installing And Configuring Oracle Server & Client.
 Microsoft Access
 Data Recovery:
 Symantec Backup Server .
 Hands on Weekly Backups and daily differential backup and
restoration.
 Acronis True Image Enterprise
 Networking And Unified Communications:
 Cisco Switches 2960, 3560 PoE Port Security ,
Monitoring network ports .
 Call Account System: Frog and call visor Systems for
Nortel PBX
 Configuring wireless access point
 HP Switch and make V LAn.
 Installation for Smart Lock (access Door) and give staff
training for system
 Make a configuration for Aastra Ericsson Central and
Designs the network

3.  Hardware Support:
 Skills on troubleshooting PC problems
 Troubleshooting Modems,Cabling, Network
Endpoints
 General IT skills :
 E-Mails Configuring: Outlook, Exchange mail server
 I have many solutions and planning for many problems and
issues
 Microsoft Office 2010, 2007 and 2003 .
 Microsoft Windows server ,98 , me, XP , vista, seven 7.
 HTML, Microsoft FrontPage and Dream weaver).
 Multimedia Programs Adobe Photo Shop - Swish - Flash - Mix-
FX Real-DRAW 3
Photo Filter- Crazy Talk - Cool Edit Pro - FL Studio - Adobe
audition).
 COURSES CERTIFICATIONS
Certificate of accomplishment, English for hotels-Ministry Of
Tourism
HITS & SST Payroll systems
ICDL International Computer Driving License. Microsoft Office
Course From Future Academe MCSE and MCITP CCNA.
Courses : International British Canter.
 Education:
2001 to 2005: Management Information Systems from Future Academy .Cairo , Egypt
Grade : “Very Good “Project Grade : Excellent.
2006 to 2008: Diploma ,Faculty of Education Ain-shams University Cairo , Egypt.

4.  Employment History
12/2012 : Information & Communication Technology Manager in Golden Park-hotel
Till now ( Make the opening for all systems and network)
09/2009 - 4/2012 Working as ICT Manager In Palmariva El Hayat Sharm-Resort.
( Make the opening for all system s & Network)
07/2008 – 09/2009:Working as IT in Movenpick media city Hotel – Cairo.
11/2006 – 04/2007: Working in Abu Zahra High Schools as a computer teacher&IT.
06/2006 – 11/2006: Working in International Working Network in Sales Department.
04/2006 – 06/2006: Practical training in Al-Abassya High School as a Computer teacher.
07/2005 – 02/2006: Working in El Dawlea company for electric devices.
06/2004-12/2004 Training in IT Dep. in Arab Contractors
 Languages & Courses
Arabic : Native speaker
English : Skill level: Very Good written and spoken.
German : Fair Knowledge .
 HOBBIES, SOCIAL AFFILIATIONS
Playing sports, reading, and traveling,
Writing in different subjects and m anaging different events.
Playing guitar and acting.
Member of Heliolido Sport Club
Member of Arab Contractors Sport Club

5.  Soft Skills
 Work under hard pressure
 Work for long time without change my mood (always the
same, always fresh) With a lot of hours with same quality
 Communication skills like dealing with peoples
 Presentation and sales skills
 Management and accounting skills
 Personal Info
 Date of birth: Sep 13th 1984.
 Nationality: Egyptian.
 Military status: Exempted .
 Marital Status: Married.
References will be furnished immediately upon request