This document discusses online reputation management services. It provides an overview of the key features offered, including review management, semantic analytics of guest feedback, rich guest profiles, notifications, and social media integration. The services help hotels maximize guest engagement by improving rankings, understanding guests better through surveys and feedback, and saving time managing reviews. A numeric rating system is used and data provided includes graphics, numbers, and questionnaires. Support includes emails, notifications, profiles, surveys, social media, and industry reports.

1. ONLINE REPUTATION
MANAGEMENT

2.  Review management program
No more time wasted by searching reviews, Reputami condense them all
 Semantic topic analytics
It gives the more common topics about your hotel
 Rich guests profiles
It helps you see who is behind a comment
 Customer search
It helps you know who are the most influent reviewers
 Instant notifications
In order to never miss anything
 Widgets and social media
It helps increase the direct booking
SERVICES THEY PROVID

3. DATA AVAILABLE FOR
THE HOTEL
 Graphics
 Numbers
 Profiles
 Questionnaires

4. WHAT TYPE OF
RATING THEY USE
Numeric rating

5. They help the hotel maximise guest engagement by improving their rankings,
understanding their guests better and saving time with day to day feedback
management.
HOW DO THEY HELP
THE HOTEL TO
MAXIMISE GUEST
ENGAGEMENT

6. WHAT TYPE OF
SUPPORT THEY USE
 E-mails
 Graphics
 Notifications
 Profiles
 Questionnaires
 Social media
 Reviews

7. SERVICES THEY PROVID
 Hotel reputation management
Improve guest satisfaction and watch your revenue grow
 Guest survey solution
Leverage guest survey, feedback to deliver and a better experience
 Revenue optimizer
Identify opportunities to increase ADR and REVPAR
 Destination analytic
Develop effective travel and tourism strategies for your destination
 Hotel investment analytics
Powerful intelligence and smarter decisions
 Reputation management for restaurants
Increase reservations and walk-ins

8. DATA AVAILABLE FOR
THE HOTEL
 Graphics
 Numbers
 Questionnaires

9. Numeric ratings
WHAT TYPE OF
RATING THEY USE

10. HOW DO THEY HELP
THE HOTEL TO
MAXIMISE GUEST
ENGAGEMENT
They help the hotel maximise guest engagement by leveraging online reputation
and guest satisfaction survey analytics in order to enhance guest experience
and increase revenue.

11.  Webinars
 Guides
 Industry reports
 Case studies
WHAT TYPE OF
SUPPORT THEY USE

12. WHICH ONE DO I CHOOSE?
I think ReviewPro is more precise and complete than Reputami.
Its own reputation is greater and having so much feedbacks by professionals is
reassuring.

13.  For customers
User friendly and complete
 For hotel operations
Facilitates the decision making process and gives access to new
data
 For staff
Helps them understand better the clients and re-adjust themselves
accoring to the feedback
 For marketing
Helps target the customers and gain time
ADVANTAGES