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TECHNOLOGY
Senior Management
ROLES RESPONSIBILITIES PROCESSES TECHNOLOGY CONTENT METRICS
Revenue Accountability
Staffing & Channel Management
Reporting to CEO/Board
Budgeting & Planning
Reviews & Coaching
Recruitment & Retention
Insights Dashboard
Marketing Automation
CRM
Thought Leadership Blog
Webinar Presentations
Conference Keynotes
Revenue by Channel
Shopper Lifetime Value, NPS
Return on Customer (ROC)
Shopper Marketing Owner
Retail and Brand Strategy
Omni-channel Strategy
Digital Marketing Strategy
Shopper Marketing Budgeting
Agency Management
Communications Management
Insights Dashboard
Omni-channel Systems
Project Management
Shopper Marketing Budget
Agency Contracts
Shopper Marketing Policy
Market Share, Profitability
Brand Equity
Omni-channel Usage
Brand Marketing
Brand Centric Activation
Brand Impact Analysis
Campaign Creation
Advertising/Sponsorship
Lead Generation
Campaigns
Insights Dashboard
Marketing Automation
Digital Asset Management
Advertising/SEO
Email Campaigns
Print Media
Campaign ROI, Email Metrics
Marketing Qualified Leads
Contribution to Pipeline
Insights
Insight Collection and Analysis
Simulations and Virtual Insights
ROI Forecasting
Campaign Analysis
Campaign Scoring
Measuring Historical Metrics
Insight Reports
Insight-based Proposals
A/B Split Test Results
Cost Rate, Market Reach
Lift Rate, Sales Impact
ROI, P&L Impact
Insights Dashboard
Virtual Store Simulation
Multivariate Metric Management
Digital & Social Media
Omni-channel systems
Social Listening and Engagement
Mobile apps and tools
Omni-channel Development
Social Channel Management
Mobile Channel Management
Insights Dashboard
Omni-channel Systems
Social and Mobile Platforms
Posts, Tweets, Photos
Forums, Chats, Comments
Articles, Community News
User Engagement
Sentiment Analysis
Campaign ROI
Sales Management
Omni-channel Analysis
External Communications
Retailer Channel Sales
Omni-channel Management
Influencer Identification
Relationship Cultivation
Insights Dashboard
Analytics & Reporting
Retail Contact Database
Data Sheets, Whitepapers
Case Studies/Testimonials
Proposals, Presentations
Channel Growth
Revenue by Channel
Market Share, Profitability
Field and/or Account Teams
Customer Team Activation
Retailer Relations
Campaign Execution
Product Launch
Product Positioning
Competitive Analysis
Campaign Assets
Campaign Channel Maps
Competitive Analysis
Avg. Revenue Per Retailer
Avg. Order Value
Conversion Rate, Renewal Rate
Insights Dashboard
Project Management
Competition Tracking Systems
Shopper	
  Marke+ng	
  Framework	
  
Retail/Channel Sales Partners
In-store Insights
In-store Campaign Support
Retail/Channel Sales Support
Shopper Experience
Virtual Simulation and Testing
In-Store Behavioral Analysis
Shopper Personas
Shopper Journey Map
Store Layout Map
Shopper Satisfaction Index
Shopper Lifetime Value
Net Promoter Score (NPS)
Insights Dashboard
Shopper Analysis Systems
Omni-channel Systems

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Shopper Marketing Roles Framework

  • 1. TECHNOLOGY Senior Management ROLES RESPONSIBILITIES PROCESSES TECHNOLOGY CONTENT METRICS Revenue Accountability Staffing & Channel Management Reporting to CEO/Board Budgeting & Planning Reviews & Coaching Recruitment & Retention Insights Dashboard Marketing Automation CRM Thought Leadership Blog Webinar Presentations Conference Keynotes Revenue by Channel Shopper Lifetime Value, NPS Return on Customer (ROC) Shopper Marketing Owner Retail and Brand Strategy Omni-channel Strategy Digital Marketing Strategy Shopper Marketing Budgeting Agency Management Communications Management Insights Dashboard Omni-channel Systems Project Management Shopper Marketing Budget Agency Contracts Shopper Marketing Policy Market Share, Profitability Brand Equity Omni-channel Usage Brand Marketing Brand Centric Activation Brand Impact Analysis Campaign Creation Advertising/Sponsorship Lead Generation Campaigns Insights Dashboard Marketing Automation Digital Asset Management Advertising/SEO Email Campaigns Print Media Campaign ROI, Email Metrics Marketing Qualified Leads Contribution to Pipeline Insights Insight Collection and Analysis Simulations and Virtual Insights ROI Forecasting Campaign Analysis Campaign Scoring Measuring Historical Metrics Insight Reports Insight-based Proposals A/B Split Test Results Cost Rate, Market Reach Lift Rate, Sales Impact ROI, P&L Impact Insights Dashboard Virtual Store Simulation Multivariate Metric Management Digital & Social Media Omni-channel systems Social Listening and Engagement Mobile apps and tools Omni-channel Development Social Channel Management Mobile Channel Management Insights Dashboard Omni-channel Systems Social and Mobile Platforms Posts, Tweets, Photos Forums, Chats, Comments Articles, Community News User Engagement Sentiment Analysis Campaign ROI Sales Management Omni-channel Analysis External Communications Retailer Channel Sales Omni-channel Management Influencer Identification Relationship Cultivation Insights Dashboard Analytics & Reporting Retail Contact Database Data Sheets, Whitepapers Case Studies/Testimonials Proposals, Presentations Channel Growth Revenue by Channel Market Share, Profitability Field and/or Account Teams Customer Team Activation Retailer Relations Campaign Execution Product Launch Product Positioning Competitive Analysis Campaign Assets Campaign Channel Maps Competitive Analysis Avg. Revenue Per Retailer Avg. Order Value Conversion Rate, Renewal Rate Insights Dashboard Project Management Competition Tracking Systems Shopper  Marke+ng  Framework   Retail/Channel Sales Partners In-store Insights In-store Campaign Support Retail/Channel Sales Support Shopper Experience Virtual Simulation and Testing In-Store Behavioral Analysis Shopper Personas Shopper Journey Map Store Layout Map Shopper Satisfaction Index Shopper Lifetime Value Net Promoter Score (NPS) Insights Dashboard Shopper Analysis Systems Omni-channel Systems