SlideShare a Scribd company logo
Review Pro
VS
Trust You
Zakaria Halib & Laura Zeitoun
• Products
• Hotel Reputation Management
• Guest Survey Solution
• Revenue Optimizer
• Destination Analytics
• Hotel Investment Analytics
Used to benchmark results between properties or against
competitors and track the evolution of Hotel performance over
time. Provide a 360 degres view of guest feedback, helping you to
improve ranking on Trip advisor and OTAs.
TRUST YOU
Marketing :to increase booking
Monitoring:Never to fly bind
surveys: to collect the hotel reviews
relationship between orm
and social media
Social affect social media and people who can post their
comments.
More and more people using social media to criticize service
it is difficult for hotel to filter the comments and also to answer
them all !
Influancer on social media must influance people without
objective vision
Why chosing trust you ?
Trust you is better : Trust offer multiple service linked to other.
Most important chain use trust you it because of the multiple
services.
trust you influance tavellers in their booking desicions and
work in connection with other travel agencies.

More Related Content

What's hot

Guest satisfaction in the age of social
Guest satisfaction in the age of socialGuest satisfaction in the age of social
Guest satisfaction in the age of social
Mathilde Briot
 
Webinar 4
Webinar 4Webinar 4
Webinar 4
Gabriel Ramirez
 
Inside the mind of the Supplier
Inside the mind of the Supplier Inside the mind of the Supplier
Inside the mind of the Supplier
revenuebydesign
 
Sezz online reputation management
Sezz online reputation managementSezz online reputation management
Sezz online reputation managementrouas
 
Tapping into the power of authentic travel experiences for hotel marketing
Tapping into the power of authentic travel experiences for hotel marketingTapping into the power of authentic travel experiences for hotel marketing
Tapping into the power of authentic travel experiences for hotel marketing
Nancy Huang
 
Eecs441 halfway(point) customer+mvp (personas)
Eecs441 halfway(point) customer+mvp (personas)Eecs441 halfway(point) customer+mvp (personas)
Eecs441 halfway(point) customer+mvp (personas)
malakai97
 
Tips: How to improve your hotel ranking on TripAdvisor
Tips: How to improve your hotel ranking on TripAdvisorTips: How to improve your hotel ranking on TripAdvisor
Tips: How to improve your hotel ranking on TripAdvisor
Chitralada Pensuk
 
Celebrate and Nurture Your Guests: Drive Loyalty Through a Personalized Journ...
Celebrate and Nurture Your Guests: Drive Loyalty Through a Personalized Journ...Celebrate and Nurture Your Guests: Drive Loyalty Through a Personalized Journ...
Celebrate and Nurture Your Guests: Drive Loyalty Through a Personalized Journ...
Nancy Huang
 
Think tank
Think tankThink tank
Think tankCflorent
 
How Service Mapping Leads to Personalized Trips
How Service Mapping Leads to Personalized TripsHow Service Mapping Leads to Personalized Trips
How Service Mapping Leads to Personalized Trips
Nearsoft
 
The Art & Science of Converting Hotel Guests on Your Website
The Art & Science of Converting Hotel Guests on Your Website The Art & Science of Converting Hotel Guests on Your Website
The Art & Science of Converting Hotel Guests on Your Website
Nancy Huang
 
The Future of the Meetings Industry
The Future of the Meetings Industry The Future of the Meetings Industry
The Future of the Meetings Industry
DMAI's empowerMINT.com
 
Sales powerpoint[2]
Sales powerpoint[2]Sales powerpoint[2]
Sales powerpoint[2]
Buzz360
 
What do you think about your brand?
What do you think about your brand?What do you think about your brand?
What do you think about your brand?
Edit Ditte Szabó
 
Final exam
Final examFinal exam
Final examCShad
 
Google for Hotels & Tour Operators
Google for Hotels & Tour OperatorsGoogle for Hotels & Tour Operators
Google for Hotels & Tour Operators
Dante St James
 

What's hot (19)

Think tank
Think tankThink tank
Think tank
 
Think tank
Think tankThink tank
Think tank
 
Guest satisfaction in the age of social
Guest satisfaction in the age of socialGuest satisfaction in the age of social
Guest satisfaction in the age of social
 
D di h, think tank 2011
D di h, think tank 2011D di h, think tank 2011
D di h, think tank 2011
 
Webinar 4
Webinar 4Webinar 4
Webinar 4
 
Inside the mind of the Supplier
Inside the mind of the Supplier Inside the mind of the Supplier
Inside the mind of the Supplier
 
Sezz online reputation management
Sezz online reputation managementSezz online reputation management
Sezz online reputation management
 
Tapping into the power of authentic travel experiences for hotel marketing
Tapping into the power of authentic travel experiences for hotel marketingTapping into the power of authentic travel experiences for hotel marketing
Tapping into the power of authentic travel experiences for hotel marketing
 
Eecs441 halfway(point) customer+mvp (personas)
Eecs441 halfway(point) customer+mvp (personas)Eecs441 halfway(point) customer+mvp (personas)
Eecs441 halfway(point) customer+mvp (personas)
 
Tips: How to improve your hotel ranking on TripAdvisor
Tips: How to improve your hotel ranking on TripAdvisorTips: How to improve your hotel ranking on TripAdvisor
Tips: How to improve your hotel ranking on TripAdvisor
 
Celebrate and Nurture Your Guests: Drive Loyalty Through a Personalized Journ...
Celebrate and Nurture Your Guests: Drive Loyalty Through a Personalized Journ...Celebrate and Nurture Your Guests: Drive Loyalty Through a Personalized Journ...
Celebrate and Nurture Your Guests: Drive Loyalty Through a Personalized Journ...
 
Think tank
Think tankThink tank
Think tank
 
How Service Mapping Leads to Personalized Trips
How Service Mapping Leads to Personalized TripsHow Service Mapping Leads to Personalized Trips
How Service Mapping Leads to Personalized Trips
 
The Art & Science of Converting Hotel Guests on Your Website
The Art & Science of Converting Hotel Guests on Your Website The Art & Science of Converting Hotel Guests on Your Website
The Art & Science of Converting Hotel Guests on Your Website
 
The Future of the Meetings Industry
The Future of the Meetings Industry The Future of the Meetings Industry
The Future of the Meetings Industry
 
Sales powerpoint[2]
Sales powerpoint[2]Sales powerpoint[2]
Sales powerpoint[2]
 
What do you think about your brand?
What do you think about your brand?What do you think about your brand?
What do you think about your brand?
 
Final exam
Final examFinal exam
Final exam
 
Google for Hotels & Tour Operators
Google for Hotels & Tour OperatorsGoogle for Hotels & Tour Operators
Google for Hotels & Tour Operators
 

Similar to Reviewpro.pptx

The Impact of Guest Reviews on TripAdvisor Hotels
The Impact of Guest Reviews on TripAdvisor HotelsThe Impact of Guest Reviews on TripAdvisor Hotels
The Impact of Guest Reviews on TripAdvisor Hotels
Abdul Razak
 
ESSAY CMH MBA2B- ONLINE REPUTATION MANAGEMENT
ESSAY CMH MBA2B- ONLINE REPUTATION MANAGEMENTESSAY CMH MBA2B- ONLINE REPUTATION MANAGEMENT
ESSAY CMH MBA2B- ONLINE REPUTATION MANAGEMENTYOUPo
 
Harness the power of viral marketing in hotel industry: a network discount st...
Harness the power of viral marketing in hotel industry: a network discount st...Harness the power of viral marketing in hotel industry: a network discount st...
Harness the power of viral marketing in hotel industry: a network discount st...
kw jayantha
 
Online reputation management
Online reputation managementOnline reputation management
Online reputation managementcmhib
 
Guest Intel Market Drivers
Guest Intel Market Drivers Guest Intel Market Drivers
Guest Intel Market Drivers
Ottis Bunning
 
Hotel Reputation Management
Hotel Reputation ManagementHotel Reputation Management
Hotel Reputation Management
Cliff Kc
 
Have you embraced crowd sourcing to improve your brand
Have you embraced crowd sourcing to improve your brandHave you embraced crowd sourcing to improve your brand
Have you embraced crowd sourcing to improve your brand
Annzalie (Ann) Barrett
 
Review Pro - Reputation Management for Secret Retreats
Review Pro - Reputation Management for Secret Retreats Review Pro - Reputation Management for Secret Retreats
Review Pro - Reputation Management for Secret Retreats
www.bookgreener.com
 
RevGainers.pptx
RevGainers.pptxRevGainers.pptx
RevGainers.pptx
AsadurRahman76
 
Présentation2
Présentation2Présentation2
Présentation2
i-nls
 
www.hotelmysteryguest.es English Version
www.hotelmysteryguest.es English Versionwww.hotelmysteryguest.es English Version
www.hotelmysteryguest.es English Version
Luis Amat
 
Recap Of a ReviewPro Webinar: Revenue Strategy Management for Hoteliers
Recap Of a ReviewPro Webinar: Revenue Strategy Management for HoteliersRecap Of a ReviewPro Webinar: Revenue Strategy Management for Hoteliers
Recap Of a ReviewPro Webinar: Revenue Strategy Management for Hoteliers
i-nls
 
Fastrack Group - Hotel Marketing Must Do's 2013-14 Webinar
Fastrack Group - Hotel Marketing Must Do's 2013-14 WebinarFastrack Group - Hotel Marketing Must Do's 2013-14 Webinar
Fastrack Group - Hotel Marketing Must Do's 2013-14 Webinar
Ken Jones
 
ORM
ORMORM
ORM
MBG92
 
How to Use Reviews to Craft Your Story and Drive Bookings
How to Use Reviews to Craft Your Story and Drive BookingsHow to Use Reviews to Craft Your Story and Drive Bookings
How to Use Reviews to Craft Your Story and Drive Bookings
Leonardo
 
Deck Vontravel EN
Deck Vontravel ENDeck Vontravel EN
Deck Vontravel ENjschinocca
 
Marriott Hotels
Marriott HotelsMarriott Hotels
Marriott Hotels
awellings
 
Online reputation management
Online reputation managementOnline reputation management
Online reputation management
MENGNAC
 

Similar to Reviewpro.pptx (20)

The Impact of Guest Reviews on TripAdvisor Hotels
The Impact of Guest Reviews on TripAdvisor HotelsThe Impact of Guest Reviews on TripAdvisor Hotels
The Impact of Guest Reviews on TripAdvisor Hotels
 
ESSAY CMH MBA2B- ONLINE REPUTATION MANAGEMENT
ESSAY CMH MBA2B- ONLINE REPUTATION MANAGEMENTESSAY CMH MBA2B- ONLINE REPUTATION MANAGEMENT
ESSAY CMH MBA2B- ONLINE REPUTATION MANAGEMENT
 
Harness the power of viral marketing in hotel industry: a network discount st...
Harness the power of viral marketing in hotel industry: a network discount st...Harness the power of viral marketing in hotel industry: a network discount st...
Harness the power of viral marketing in hotel industry: a network discount st...
 
Online reputation management
Online reputation managementOnline reputation management
Online reputation management
 
Guest Intel Market Drivers
Guest Intel Market Drivers Guest Intel Market Drivers
Guest Intel Market Drivers
 
Hotel Reputation Management
Hotel Reputation ManagementHotel Reputation Management
Hotel Reputation Management
 
Have you embraced crowd sourcing to improve your brand
Have you embraced crowd sourcing to improve your brandHave you embraced crowd sourcing to improve your brand
Have you embraced crowd sourcing to improve your brand
 
Review Pro - Reputation Management for Secret Retreats
Review Pro - Reputation Management for Secret Retreats Review Pro - Reputation Management for Secret Retreats
Review Pro - Reputation Management for Secret Retreats
 
RevGainers.pptx
RevGainers.pptxRevGainers.pptx
RevGainers.pptx
 
Présentation2
Présentation2Présentation2
Présentation2
 
www.hotelmysteryguest.es English Version
www.hotelmysteryguest.es English Versionwww.hotelmysteryguest.es English Version
www.hotelmysteryguest.es English Version
 
Recap Of a ReviewPro Webinar: Revenue Strategy Management for Hoteliers
Recap Of a ReviewPro Webinar: Revenue Strategy Management for HoteliersRecap Of a ReviewPro Webinar: Revenue Strategy Management for Hoteliers
Recap Of a ReviewPro Webinar: Revenue Strategy Management for Hoteliers
 
Think tank
Think tankThink tank
Think tank
 
Fastrack Group - Hotel Marketing Must Do's 2013-14 Webinar
Fastrack Group - Hotel Marketing Must Do's 2013-14 WebinarFastrack Group - Hotel Marketing Must Do's 2013-14 Webinar
Fastrack Group - Hotel Marketing Must Do's 2013-14 Webinar
 
ORM
ORMORM
ORM
 
How to Use Reviews to Craft Your Story and Drive Bookings
How to Use Reviews to Craft Your Story and Drive BookingsHow to Use Reviews to Craft Your Story and Drive Bookings
How to Use Reviews to Craft Your Story and Drive Bookings
 
Orm
OrmOrm
Orm
 
Deck Vontravel EN
Deck Vontravel ENDeck Vontravel EN
Deck Vontravel EN
 
Marriott Hotels
Marriott HotelsMarriott Hotels
Marriott Hotels
 
Online reputation management
Online reputation managementOnline reputation management
Online reputation management
 

Recently uploaded

The Last Polymath: Muntadher Saleh‎‎‎‎‎‎‎‎‎‎‎‎
The Last Polymath: Muntadher Saleh‎‎‎‎‎‎‎‎‎‎‎‎The Last Polymath: Muntadher Saleh‎‎‎‎‎‎‎‎‎‎‎‎
The Last Polymath: Muntadher Saleh‎‎‎‎‎‎‎‎‎‎‎‎
iraqartsandculture
 
一比一原版(UniSA毕业证)南澳大学毕业证成绩单如何办理
一比一原版(UniSA毕业证)南澳大学毕业证成绩单如何办理一比一原版(UniSA毕业证)南澳大学毕业证成绩单如何办理
一比一原版(UniSA毕业证)南澳大学毕业证成绩单如何办理
zeyhe
 
一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单如何办理
一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单如何办理一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单如何办理
一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单如何办理
zeyhe
 
Memory Rental Store - The Ending(Storyboard)
Memory Rental Store - The Ending(Storyboard)Memory Rental Store - The Ending(Storyboard)
Memory Rental Store - The Ending(Storyboard)
SuryaKalyan3
 
acting board rough title here lolaaaaaaa
acting board rough title here lolaaaaaaaacting board rough title here lolaaaaaaa
acting board rough title here lolaaaaaaa
angelicafronda7
 
一比一原版(GU毕业证)格里菲斯大学毕业证成绩单
一比一原版(GU毕业证)格里菲斯大学毕业证成绩单一比一原版(GU毕业证)格里菲斯大学毕业证成绩单
一比一原版(GU毕业证)格里菲斯大学毕业证成绩单
zvaywau
 
Fed by curiosity and beauty - Remembering Myrsine Zorba
Fed by curiosity and beauty - Remembering Myrsine ZorbaFed by curiosity and beauty - Remembering Myrsine Zorba
Fed by curiosity and beauty - Remembering Myrsine Zorba
mariavlachoupt
 
Caffeinated Pitch Bible- developed by Claire Wilson
Caffeinated Pitch Bible- developed by Claire WilsonCaffeinated Pitch Bible- developed by Claire Wilson
Caffeinated Pitch Bible- developed by Claire Wilson
ClaireWilson398082
 
A Brief Introduction About Hadj Ounis
A Brief  Introduction  About  Hadj OunisA Brief  Introduction  About  Hadj Ounis
A Brief Introduction About Hadj Ounis
Hadj Ounis
 
一比一原版(DU毕业证)迪肯大学毕业证成绩单
一比一原版(DU毕业证)迪肯大学毕业证成绩单一比一原版(DU毕业证)迪肯大学毕业证成绩单
一比一原版(DU毕业证)迪肯大学毕业证成绩单
zvaywau
 
一比一原版(qut毕业证)昆士兰科技大学毕业证如何办理
一比一原版(qut毕业证)昆士兰科技大学毕业证如何办理一比一原版(qut毕业证)昆士兰科技大学毕业证如何办理
一比一原版(qut毕业证)昆士兰科技大学毕业证如何办理
taqyed
 
2137ad - Characters that live in Merindol and are at the center of main stories
2137ad - Characters that live in Merindol and are at the center of main stories2137ad - Characters that live in Merindol and are at the center of main stories
2137ad - Characters that live in Merindol and are at the center of main stories
luforfor
 
Codes n Conventionss copy (2).pptx new new
Codes n Conventionss copy (2).pptx new newCodes n Conventionss copy (2).pptx new new
Codes n Conventionss copy (2).pptx new new
ZackSpencer3
 
Memory Rental Store - The Chase (Storyboard)
Memory Rental Store - The Chase (Storyboard)Memory Rental Store - The Chase (Storyboard)
Memory Rental Store - The Chase (Storyboard)
SuryaKalyan3
 
Inter-Dimensional Girl Boards Segment (Act 3)
Inter-Dimensional Girl Boards Segment (Act 3)Inter-Dimensional Girl Boards Segment (Act 3)
Inter-Dimensional Girl Boards Segment (Act 3)
CristianMestre
 
2137ad Merindol Colony Interiors where refugee try to build a seemengly norm...
2137ad  Merindol Colony Interiors where refugee try to build a seemengly norm...2137ad  Merindol Colony Interiors where refugee try to build a seemengly norm...
2137ad Merindol Colony Interiors where refugee try to build a seemengly norm...
luforfor
 
ashokathegreat project class 12 presentation
ashokathegreat project class 12 presentationashokathegreat project class 12 presentation
ashokathegreat project class 12 presentation
aditiyad2020
 
IrishWritersCtrsPersonalEssaysMay29.pptx
IrishWritersCtrsPersonalEssaysMay29.pptxIrishWritersCtrsPersonalEssaysMay29.pptx
IrishWritersCtrsPersonalEssaysMay29.pptx
Aine Greaney Ellrott
 
ART FORMS OF KERALA: TRADITIONAL AND OTHERS
ART FORMS OF KERALA: TRADITIONAL AND OTHERSART FORMS OF KERALA: TRADITIONAL AND OTHERS
ART FORMS OF KERALA: TRADITIONAL AND OTHERS
Sandhya J.Nair
 

Recently uploaded (19)

The Last Polymath: Muntadher Saleh‎‎‎‎‎‎‎‎‎‎‎‎
The Last Polymath: Muntadher Saleh‎‎‎‎‎‎‎‎‎‎‎‎The Last Polymath: Muntadher Saleh‎‎‎‎‎‎‎‎‎‎‎‎
The Last Polymath: Muntadher Saleh‎‎‎‎‎‎‎‎‎‎‎‎
 
一比一原版(UniSA毕业证)南澳大学毕业证成绩单如何办理
一比一原版(UniSA毕业证)南澳大学毕业证成绩单如何办理一比一原版(UniSA毕业证)南澳大学毕业证成绩单如何办理
一比一原版(UniSA毕业证)南澳大学毕业证成绩单如何办理
 
一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单如何办理
一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单如何办理一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单如何办理
一比一原版(QUT毕业证)昆士兰科技大学毕业证成绩单如何办理
 
Memory Rental Store - The Ending(Storyboard)
Memory Rental Store - The Ending(Storyboard)Memory Rental Store - The Ending(Storyboard)
Memory Rental Store - The Ending(Storyboard)
 
acting board rough title here lolaaaaaaa
acting board rough title here lolaaaaaaaacting board rough title here lolaaaaaaa
acting board rough title here lolaaaaaaa
 
一比一原版(GU毕业证)格里菲斯大学毕业证成绩单
一比一原版(GU毕业证)格里菲斯大学毕业证成绩单一比一原版(GU毕业证)格里菲斯大学毕业证成绩单
一比一原版(GU毕业证)格里菲斯大学毕业证成绩单
 
Fed by curiosity and beauty - Remembering Myrsine Zorba
Fed by curiosity and beauty - Remembering Myrsine ZorbaFed by curiosity and beauty - Remembering Myrsine Zorba
Fed by curiosity and beauty - Remembering Myrsine Zorba
 
Caffeinated Pitch Bible- developed by Claire Wilson
Caffeinated Pitch Bible- developed by Claire WilsonCaffeinated Pitch Bible- developed by Claire Wilson
Caffeinated Pitch Bible- developed by Claire Wilson
 
A Brief Introduction About Hadj Ounis
A Brief  Introduction  About  Hadj OunisA Brief  Introduction  About  Hadj Ounis
A Brief Introduction About Hadj Ounis
 
一比一原版(DU毕业证)迪肯大学毕业证成绩单
一比一原版(DU毕业证)迪肯大学毕业证成绩单一比一原版(DU毕业证)迪肯大学毕业证成绩单
一比一原版(DU毕业证)迪肯大学毕业证成绩单
 
一比一原版(qut毕业证)昆士兰科技大学毕业证如何办理
一比一原版(qut毕业证)昆士兰科技大学毕业证如何办理一比一原版(qut毕业证)昆士兰科技大学毕业证如何办理
一比一原版(qut毕业证)昆士兰科技大学毕业证如何办理
 
2137ad - Characters that live in Merindol and are at the center of main stories
2137ad - Characters that live in Merindol and are at the center of main stories2137ad - Characters that live in Merindol and are at the center of main stories
2137ad - Characters that live in Merindol and are at the center of main stories
 
Codes n Conventionss copy (2).pptx new new
Codes n Conventionss copy (2).pptx new newCodes n Conventionss copy (2).pptx new new
Codes n Conventionss copy (2).pptx new new
 
Memory Rental Store - The Chase (Storyboard)
Memory Rental Store - The Chase (Storyboard)Memory Rental Store - The Chase (Storyboard)
Memory Rental Store - The Chase (Storyboard)
 
Inter-Dimensional Girl Boards Segment (Act 3)
Inter-Dimensional Girl Boards Segment (Act 3)Inter-Dimensional Girl Boards Segment (Act 3)
Inter-Dimensional Girl Boards Segment (Act 3)
 
2137ad Merindol Colony Interiors where refugee try to build a seemengly norm...
2137ad  Merindol Colony Interiors where refugee try to build a seemengly norm...2137ad  Merindol Colony Interiors where refugee try to build a seemengly norm...
2137ad Merindol Colony Interiors where refugee try to build a seemengly norm...
 
ashokathegreat project class 12 presentation
ashokathegreat project class 12 presentationashokathegreat project class 12 presentation
ashokathegreat project class 12 presentation
 
IrishWritersCtrsPersonalEssaysMay29.pptx
IrishWritersCtrsPersonalEssaysMay29.pptxIrishWritersCtrsPersonalEssaysMay29.pptx
IrishWritersCtrsPersonalEssaysMay29.pptx
 
ART FORMS OF KERALA: TRADITIONAL AND OTHERS
ART FORMS OF KERALA: TRADITIONAL AND OTHERSART FORMS OF KERALA: TRADITIONAL AND OTHERS
ART FORMS OF KERALA: TRADITIONAL AND OTHERS
 

Reviewpro.pptx

  • 1. Review Pro VS Trust You Zakaria Halib & Laura Zeitoun
  • 2. • Products • Hotel Reputation Management • Guest Survey Solution • Revenue Optimizer • Destination Analytics • Hotel Investment Analytics Used to benchmark results between properties or against competitors and track the evolution of Hotel performance over time. Provide a 360 degres view of guest feedback, helping you to improve ranking on Trip advisor and OTAs.
  • 3.
  • 4.
  • 5. TRUST YOU Marketing :to increase booking Monitoring:Never to fly bind surveys: to collect the hotel reviews
  • 6. relationship between orm and social media Social affect social media and people who can post their comments. More and more people using social media to criticize service it is difficult for hotel to filter the comments and also to answer them all ! Influancer on social media must influance people without objective vision
  • 7. Why chosing trust you ? Trust you is better : Trust offer multiple service linked to other. Most important chain use trust you it because of the multiple services. trust you influance tavellers in their booking desicions and work in connection with other travel agencies.