Working with Multinational Project Teams in an Effective & Efficient Way

1. Joshua Hoskins, #DigitalNomad
The most important attributes
of a World-class Remote Team
Working with Multinational Project Teams
in an Effective & Efficient Way
twitter: @jhoskins
email: jhoskins@crmified.com

2. Joshua Hoskins
Delivery Architect + #DigitalNomad
About me...
● Serving the Salesforce ecosystem since 2016
○ Twitter - @jhoskins - #Askforce
○ Community User Groups
○ Community Conferences
○ App Demo Jams
● I’m passionate about...
○ Purpose
○ Process
○ Impact/Outcome
○ Effectiveness
○ Travel #AvGeek

3. During the day… I’m a Delivery Architect
● Oversee and monitor all aspects of the project
● Work for skilled team members to ensure project success
● Bridge between customers and delivery team
● Deep understanding of culture
What is a Delivery Architect?

4. Let’s begin with some questions...
● In your current job role what gives you the most
satisfaction?
● What is the biggest challenge you experience working with
an global team?
● On your last project that “DIDN’T go so well...”, where did
you spend most of your time?
Please raise your hand to make yourself known and introduce yourself

5. TRUST
What is Salesforce’s #1 Core Value?

6. The Trust Equation
Four objective variables to measure trustworthiness

7. ● 3 variables in numerator; increasing any
increases trust
○ Credibility = the words we speak
○ Reliability = our actions
○ Intimacy = feelings of safety, security in
sharing
● 1 variable in denominator; increasing
this will decrease trust
○ Self-orientation = focus (on self or
others?)
○ It’s all about people. People, not
institutions
The Trust Equation
Putting it all Together

8. Effectiveness vs. Efficiency
Effective (adj.) –
Adequate to accomplish a
purpose; producing the
intended or expected
result.
Efficient (adj.) –
Performing or functioning
in the best possible
manner with the least
waste of time and effort.
Summary
Being effective is about
doing the right things,
while being efficient is
about doing things right.
What’s the Difference?

9. Ways to be Effective
Eliminate Confusion
● Proper and Constant Communication
● Daily Interaction
● Ensure Priorities are Set
● Ensure everyone is on the same page
Respect & Appreciation
● Treat your team members as your family members, NOT just any team member
Love, Protect, Warn
Know what’s a Good Fit and what’s NOT
● GOOD - I know exactly what done looks like.
● NOT GOOD - Subjective, Reports, Page Layouts
“doing the right things”

10. Ways to be Efficient
● Work Statuses
○ New
○ Refinement
○ Planned
○ In Progress
○ BLOCKED
○ Dev Complete
○ Ready for QA
○ QA In Progress
○ QA Complete
○ Ready for UAT
○ UAT Complete
○ Done
● Read a Room
○ Listen
○ Listen
○ Listen
● Be Aware
● Reflect on things?
○ Start
○ Stop
○ Continue
● Apps/Tools
○ Google Calendar
○ TimelyApp
○ Gmail
What did you
learn Today?
“doing things right”