The document defines organizational culture as shared assumptions, values and beliefs that govern employee behavior. It lists 7 characteristics of organizational culture: innovation, attention to detail, emphasis on outcomes, emphasis on people, teamwork, aggressiveness, and stability. It provides principles for working with organizational culture, including understanding the current culture, changing behaviors to change mindsets, focusing on critical behaviors, using informal leaders, linking culture to business objectives, demonstrating quick impact, spreading ideas virally, aligning programs with behaviors, and actively managing the culture over time.