Organizational Behavior Management: Submitted to: Submitted by: Course code: Assignment number: Date: Contents Introduction 2 Explain why the increase in the manager’s use of group behavior-based feedback is important. 2 Significance of communication for quality of services 2 Past problems 3 Reason of problems 3 Propose intervention strategies the group leader can use to enhance the group effectiveness. 4 Feedback of employees 4 Feedback of patients 4 Explain the motivational theory applicable to sustain the four results listed in the case study. 5 Discussion 5 Conclusion 6 Bibliography 7 Organizational Behavior ManagementIntroduction This case study is about a hospital, where the employees of the hospital, like doctors, nurses and any other medical staff have to deal with the patients. Normally the patients should be given the required level of consideration for which they have selected the hospital should. Management should also be concerned about the quality of the services which the medical staff of the hospital is delivering to the patients. In this hospital, there was a research which was conducted in order to evaluate the quality of the services which the hospital has delivered to the patients. It was found that the employee of the hospital were not delivering the services of optimal level to the patients. The patients have mentioned in their feedback that they have some concerns and doubts in their mind about the role of management and the commitment of the employees of the hospital with their jobs. The patients were not satisfied from the attitude of the management and the quality of services at hospitalExplain why the increase in the manager’s use of group behavior-based feedback is important.Significance of communication for quality of services The quality of the services in the hospital can be improved by ensuring that all the communication channels in the organization are operating effectively and efficiently and there is no distortion in the flow of the information through these channels of communication from one medium to the other medium. The communication in an organization might be of different types. There might be the formal communication inside the organization while on the other hand there might be the informal communication in an organization. These two classes of the communication can be sub categorized in to the verbal communication and nonverbal communication (Griffin, 2011). Many other factors can also play core role in ensuring the efficiency and the effectiveness of the communication system inside an organization. One factor which can be ignored while evaluating the results of this study is the “structure of the organizations”. There might be centralized structure in an organization while on the other hand their might be decentralized structure of an organization. The chain of communication in the centralization system might be long while on the other hand the length of the chain of the communication .

1. Organizational Behavior Management:
Submitted to:
Submitted by:
Course code:
Assignment number:
Date:
Contents
Introduction 2
Explain why the increase in the manager’s use of group
behavior-based feedback is important. 2
Significance of communication for quality of services 2
Past problems 3
Reason of problems 3
Propose intervention strategies the group leader can use to
enhance the group effectiveness. 4
Feedback of employees 4
Feedback of patients 4
Explain the motivational theory applicable to sustain the four
results listed in the case study.5
Discussion 5
Conclusion 6
Bibliography 7
Organizational Behavior ManagementIntroduction
This case study is about a hospital, where the employees of the

2. hospital, like doctors, nurses and any other medical staff have
to deal with the patients. Normally the patients should be given
the required level of consideration for which they have selected
the hospital should. Management should also be concerned
about the quality of the services which the medical staff of the
hospital is delivering to the patients. In this hospital, there was
a research which was conducted in order to evaluate the quality
of the services which the hospital has delivered to the patients.
It was found that the employee of the hospital were not
delivering the services of optimal level to the patients. The
patients have mentioned in their feedback that they have some
concerns and doubts in their mind about the role of management
and the commitment of the employees of the hospital with their
jobs. The patients were not satisfied from the attitude of the
management and the quality of services at hospitalExplain why
the increase in the manager’s use of group behavior-based
feedback is important.Significance of communication for
quality of services
The quality of the services in the hospital can be improved by
ensuring that all the communication channels in the
organization are operating effectively and efficiently and there
is no distortion in the flow of the information through these
channels of communication from one medium to the other
medium. The communication in an organization might be of
different types. There might be the formal communication
inside the organization while on the other hand there might be
the informal communication in an organization. These two
classes of the communication can be sub categorized in to the
verbal communication and nonverbal communication (Griffin,
2011).
Many other factors can also play core role in ensuring the
efficiency and the effectiveness of the communication system
inside an organization. One factor which can be ignored while
evaluating the results of this study is the “structure of the
organizations”. There might be centralized structure in an
organization while on the other hand their might be

3. decentralized structure of an organization. The chain of
communication in the centralization system might be long while
on the other hand the length of the chain of the communication
in which the information flows from the one medium to the
other medium might be short in the decentralized system
(Redmon, 2013). Past problems
In this hospital, there were many events in the past, which are
reflecting the errors in the safety events. The major cause of
these errors was the management’s behavior. In this whole
situation the management of the organization was not
responding to the feedback of patients abut the services of the
hospital, so it led to the errors in the initiatives of the hospital
like “patient’s safety programs”.Reason of problems
The management of the hospital was reactive, because now
after observing the interventions and errors, management has
realized the importance of the organizational behavior
management. Now the hospital’s management has decided to
take steps so that it can address the factors which have led to
the error and interventions. This assessment process of the
management is a good decision because it will help the
management of the hospital only in the minimization of loss but
it is also a fact that it will not assist in controlling the entire
situation (Wagner III, 2014).Propose intervention strategies the
group leader can use to enhance the group
effectiveness. Feedback of employees
If the management of an organization wants that the
management can have all the information about the ground
realities in a hospital then the management of the hospital have
to encourage the culture of feedback inside the organization.
The feedback of the employees of an organization and the
feedback of the patients of the hospital will assist the
management in order to take a rational decision about the future
of the organization. (Huber, 2013)The employee’s feedback can
be used in order to evaluate the factors which are becoming the
cause of the distortion in the communication process between
the employees and management and the other matters, which are

4. discouraging the employee to avoid the direct communication
with the management of the strategic level in the hospital. The
management can take initiatives on the basis of this information
and can rectify the hurdles (Nelson, 2012). Feedback of patients
The feedback of the patients in hospital is also of significant
importance. The management of hospital can only claim that the
hospital was successful in providing the qualitative service to
the patients but either this claim is justified or not can only be
assessed, if the patient’s feedback will be collected by the
hospital and the management will analyze the feedback of the
patients. The management can evaluate and address the issues of
the patients moreover management can identify the weak areas
in which there is need of development so that the qualitative
services for patients can be ensured. The response of the
management to the feedback of the patients will increase the
confidence of the patients and it will increase the credibility of
the management of the hospital. The management of the hospital
should be proactive rather than the reactive one. The proactive
attitude of the management of the hospital will provide the
margin so that it can control the situation and circumstances
before it can lead to any loss or damage for the hospital (Huber,
2013)Explain the motivational theory applicable to sustain the
four results listed in the case study.Discussion
There are different kinds of management style which can be
adopted by the management. One style is known as the
psychological distant manager while the other one is known as
the psychological close managers. The major sources of
information in an organization are not only the operations and
functions of the organization but also the people who operate
these functions because if the employees who are the
responsible for operating these functions have some problems
then it will affect the efficiency and he effectiveness of the
employees in the adverse manners. In such circumstances the
overall productivity of an organization can be decreased
(Ludwig, 2012).
The responsibilities of the employees and the management in

5. the services sector are higher as compare to the responsibilities
of the employees in any other industry. In the service sector the
employees have to deal the customers directly so along the
quantity of the service delivered by the employees of an
organization to the customers, the quality of the services should
also be evaluated. The satisfaction of the customers is attached
with the quality of services delivered to them along the attitude
of the management toward the operations and functions of an
organization. There should be proper reward system for the
employees of an organization. The attractive wage rate and the
incentives paid to the employees can lead to enhance the
motivation of the employees in an organizationConclusion
The management of an organization can play were important in
the success and failure of an organization. There are different
kinds of managerial style, which can be adopted by the
management of an organization. The theories of management
which can be adopted by the management depends upon the
nature of the operations and transaction in an organization. The
management of do not have the only responsibility to ensure
that the operations and function of the organization are adding
value in the organization but should also identify those
potential factors which can lead to the problems for an
organization in future. Human resource management has
significant importance for the success and failures of an
organization. The employees of an organization should also
communicate to the management, if the employees are facing
any kind of problem.
Bibliography
Griffin, R. &. ( 2011). Organizational behavior. . Cengage
Learning.
Huber, D. (2013). Leadership and nursing care management. .

6. Elsevier Health Sciences.
Ludwig, T. D. ( 2012). Employee engagement and
organizational behavior management. . Journal of
Organizational Behavior Management, 32(1),, 75-82.
Nelson, D. &. (2012). Organizational behavior: Science, the real
world, and you. . Cengage learning.
Redmon, W. K. (2013). Handbook of organizational
performance: Behavior analysis and management. Routledge.
Wagner III, J. A. (2014). Organizational behavior: Securing
competitive advantage. Routledge.
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