What is organization culture? How do companies cope with the diverse culture? A classic case of Microsoft discussed in the ppt can help you understand that.

2. Mission:
”Microsoft’s Corporate
Vision Is To Help People
And Businesses
Throughout The World
Realize Their Full
Potential”
Vision:
”Microsoft’s Corporate
Vision Is To Help People
And Businesses
Throughout The World
Realize Their Full”
Potential.

3. LEADER ON THE RISE:
SATYA NADELLA
Power of positive leadership
“Growth Mindset” and “Empathy and
Innovation” reinforced by action
Widen the spectrum
Giving is part of who we are
Dedicated to diversity
What it means to be seen

4. The Satya Nadella Style
Clarity
Energy
Success, no
matter the
circumstances

5. INNOVATION
DIVERSITY AND INCLUSION
ENVIRONMENT
TRUSTWORTHY
COMPUTING
CORPORATE SOCIAL
RESPONSIBILITY

6. WHAT STRUCTURES ARE IN PLACE?

7. PROCEDURAL STRUCUTURE
Original Organizational Structure: Functional
(1975) (1975)
(1976)
(1978)
(1978)
(1978)
(1978)(1978)(1978)(1976) (1977)

8. Current organizational structure: Divisional

9. TECHNOLOGICAL STRUCTURE
IMPROVING COLLABORATION AND PRODUCTIVITY
1. Ubiquitous connectivity
2. Exponential content growth that often transcends organizational boundaries
3. Abundant, loosely connected, and sometimes free technology
4. New ways of collecting, processing, and storing data

10. TECHNOLOGICAL STRUCTURE
We start in a modern workplace, with a
modern whiteboard
From the whiteboard, you can transfer your work
to a surface tablet

11. These giant touch screens are from
Microsoft acquisition Perceptive Pixel, and
they’re all over the place
You can take the work that was on your
surface and flick it to the big touch screen
table.

12. And on this touch screen
table , you can drag and
drop elements you need
for your project.
You can look up
information, and you can
easily manipulate the
work.

13. Now, in modern conference room,
there’s a giant touchscreen.
On the touch screen, you can
map out the project

14. And if you are thinking about ordering a part for your project, you
can instantly bring up a video tour of the factory making the part

15. PHYSICAL STRUCTURE
A Peek Inside
Microsoft’s Sydney Office

16. LOUNGE

17. MEETING ROOMS

18. Cafe

19. BREAKOUT SPACE

20. Workspace

21. EMPLOYEE REVIEWS

22. SOCIAL
Stable attitude about leisure
Increasing cultural diversity
Stable demand for high quality customer service
TECHNOLOGY
Rapid adoption of mobile technology
Increasing automation in business

23. PESTEL ANALYSIS OF
MICROSOFT
POLITICAL
Political stability in the majority of the markets
Increased governmental support for
automation
Increasing international trade agreements
ECONOMIC
Economic stability of the developed countries
High growth of developing countries
Growing disposable income of the middle class

24. ENVIRONMENTAL
Increasing preference for green products
Increasing focus on business sustainability
Increasing availability of recyclable material
LEGAL
Increasing electronic waste disposal regulations
Improving patent laws
Energy consumption regulations

25. Competition Among Existing Firms
Threat of Substitute Products
Bargaining Power of CustomerBargaining Power of Suppliers
Threat Of Potential New Entrants
• Students- Learning
• Professional
• Corporate/ Businesses
• Designers
• Entertainment/Recreation
• Social Networking
• Competitors
• Market leader
• Free Tools/ Apps for Usage
• Technology & Innovation
• Bundled Services & Products
• Competitive Prices
• Competitors
• Competitive Prices
• Bundled Services- G Suite
• Free Apps & Tools
• User Friendly & Interactive
• Piracy
• Operating System
• Hardware
• Software
• Gaming
• Social Networking
• Cloud/ Server
• Research & Development
• New Technological Innovation
• Attractive & Huge Demand
• Least Cost Or No Cost For Usage
• Piracy
PORTER’S FIVE FACTOR MODEL FOR MICROSOFT

26. Competition Among Existing Firms
Threat of Substitute Products
Bargaining Power of CustomerBargaining Power of Suppliers
• Students- Learning
• Professional
• Corporate/ Businesses
• Designers
• Entertainment/Recreation
• Social Networking
• Competitors
• Market leader
• Free Tools/ Apps for Usage
• Technology & Innovation
• Bundled Services & Products
• Competitive Prices
• Competitors
• Competitive Prices
• Bundled Services- G Suite
• Free Apps & Tools
• User Friendly &
Interactive
• Piracy
• Operating System
• Hardware
• Software
• Gaming
• Social Networking
• Cloud/ Server
PORTER’S FIVE FACTOR MODEL FOR MICROSOFT
Threat Of Potential New Entrants
• Research & Development
• New Technological Innovation
• Attractive & Huge Demand
• Least Cost Or No Cost For Usage
• Piracy

27. STRENGTH
• Leading software company
• Superior customer loyalty
• Brand reputation
• Easy to use software
• Huge market capitalization
• Constant growth
WEAKNESS
• Cybercrime theft
• Unsuccessful acquisitions
• Lacking innovations
• Lacking market leadership in Internet
browser segment
OPPURTUNITIES
• Cloud business growth
• Smartphone industry
• Partnership and acquisitions
• Cost leader strategy
THREATS
• Competition
• Open source projects
• Changing preference of customers
• Cybercrime and theft

28. MICROSOFT Headquartered At
Redmond, Washington, United States
• Operates In more than 170 Countries
• More than 144000 Employees around the globe

29. ORGANIZATIONAL STRUCTURE OF MICROSOFT
DIVISIONAL STRUCTURE
Groups each organizational functions into
divisions
Each division contains all the necessary
resources
Minimises internal conflicts
Promotes decentralization of decisions

30. HOW ARE MICROSOFT EMPLOYEES TREATED?
HOW ARE THEY EXPECTED TO BEHAVE DAY TO DAY?
• Teamwork and collaboration
• Effective training program
design and deliver
• Diversity and Inclusion
• Work-life balance
• Great campus,
high salary and benefits
• Higher studies

31. What is the approach to getting work done?
Is the emphasis more on group collaboration or individual
achievement? Do people pay more attention to methods or results?

32. Conservative Approach
Too much dependence
on existent offerings
Less risk taking
Less Experimental
Limited scope.

33. CUSTOMER RELATIONSHIP
• Resolves 2 million customer support issues a year
• Uses CRM
• Responsiveness to Customers
• Reinvesting in better customer experience
• Streamlining workflow, speeding responses, instant access to support,
customer service software.