2. Controlling
is a management function involves ensuring the
work performance of the organizations
members are aligned with the organizations
values and standards through monitoring,
comparing, and correcting their actions.
3. Why we need to Control?
To ensure that activities are
completed in ways that lead to
accomplishment of organizational
goals.
4. What are the Steps in the Control Process?
Comparing
the Actual
Performance
with the
standards
5. • Establishing standards - This means
setting up of the target which needs to be
achieved to meet organisational goals
eventually. Standards indicate the criteria or
performance such as sales, unit produced
and cost.
•
6. Measuring and reporting actual performance-
The actual performance of the employee is
measured against the target. These include
personal observation, statistical reports, oral
reports and written report.
•
7. • Comparing the actual performance with
standards- Determining the degree of
variation between actual performance and
the standard.
•
8. • Taking actions- involves the correction of
deviations from the set standards. Managers
may correct deviations by modifying their plans,
by improving the training of employees, by firing
inefficient subordinates, or by practicing more
effective leadership techniques.
•
9. Types of Control
1.Feedforward Control- A control that prevents anticipated
problems before actual occurrence of the problems
2.Concurrent Control-A control that takes place while the
monitored activity is in progress
3.Feedback Control- A control that takes place after an
activity is done.
•
10. Identify the steps of controlling process applicable in the
following cases:
1. Ella manager of Halika Food Products is observing the
quality of their special Ham. She realises that there is no
need for any action to be taken as long as variances are
within the acceptable limits. A day later when she comes to
work she finds the situation opposite to that of the previous
day. This time variance was beyond the acceptable range
and needed immediate action. She called her employees
and told them that this should not happen again.
11. 2. In a garments company the manager is
trying to find out the deviation between the
actual number of jeans produced and the
desired number. He already knows about
the standard as the company has
assigned him a definite quantity of jeans to
beproduced.
__________________________
12. 3. Juan Dela Cruz wants to run his business in
a different manner. He wants to set standards
to be achieved in both qualitative as well as
quantitative terms. He wants to judge the
motivation, skill levels and satisfaction of the
employees. All these things will require
qualitative standards. On the other hand, the
company will have to set quantitative standards
for the number of units
produced.______________________
13. 4. Liza prepares performance report of her
sales representatives for the month of May.
She gathers all the necessary information to
measure performance like the number of unit
sold as well as the market share of the product
in the market._______________
14. The manager of ABC fries and drinks notice some
variances on their collection day by day. The
management decided to install CCTV camera to
monitor the activity of the store. Upon observation on
the actual CCTV footage they find out that there is a
fraud commit by the cashier. Immediate the manager
call the attention of the concern personnel and
corresponding sanction
imposed._____________________________
15. XYZ Company is a large company engaged in assembling of air-conditioners.
Recently the company had conducted the ‘Time’ and ‘Motion’ study of their 100
workers in the assembly line. It was concluded that on an average, a worker can
assemble ten air-conditioners in a day. The target volume of the company in a day is
assembling of 1,000 units of air-conditioners. The company is providing attractive
allowances to reduce employee’s turnover and absenteeism. All the workers are
happy. Even then the assembling of air-conditioners per day is 800 units only. To find
out the reason, the company compared actual performance of each worker and
observed through CCTV that some of the workers were busy in gossiping.
Immediately corrective actions have been taken by the management and decided to
redesign job to avoid employee gossiping.
16. 1. What management function is
discussed above?
2. What are the different steps taken by the
management of XYZ Company which is related to
management function described above?
