Every company has a WorkiQ, however, most companies don't have good reporting tools to help calculate and improve it. This presentation introduces the benefits of finding and improving your company's WorkiQ through workforce analytics. WorkiQ captures real-time desktop analytics and generates dynamic management dashboard based on the actual work activity of employees. WorkiQ can track activities across ALL applications, productive hours, the real steps involved with business processes, and the amount of time it takes associates to complete various categories of work tasks. Common applications of WorkiQ Workforce Analytics: •Identify top performers and replicate their activities/processes across teams. •Eliminate self-reporting on activity time, throughput, and cycle time. •Improve distribution of work by identifying underutilized skillsets or overworked associates. •Increase engagement through peer-performance scorecards and gamification. •Expose activities that drain an unnecessary amount of time and attention so that systems or processes can be improved. (critical before adjusting a core system or developing automation) •Reduce outsourcing and overtime expense by increasing efficiency of current employees. To learn more about workforce analytics and process automation, please visit www.workiq.com