SlideShare a Scribd company logo
WHAT IS
YOUR
?
Real-Time Workforce
Analysis
Good metrics “are
consistent, cheap,
and quick to collect.”
But most importantly,
they must capture
something your
business cares about.
MANAGERS
I have limited visibility into my
team’s performance
I need controls to quickly
adjust to market conditions
I need to meet my
performance goals
DIRECTORS ASSOCIATES
SMARTER
MANAGERS
SMARTER
DIRECTORS
SMARTER
ASSOCIATES
Has real-time insight to what
all associates are achieving
and how they are spending
their time
Has data to know exactly what
they need to improve and real-
time feedback to help achieve
their goals
Has real-time and historical
data to get concrete
answers needed to make
performance improvements
“
We have 49% of our workforce
working from their home offices,
which can sometimes present a
challenge for our managers to
engage in real-time to improve the
business.
Since implementing WorkiQ, not
only do our managers see details
of process counts and activities,
they can make real-time decisions
to improve the work day outcome.
After a few months we have seen
a 10% increase in claims
productivity.
Director of Commercial Claims
Large US Healthcare Payer
“
Click for
Video
“Companies using data-
driven decision making
were, on average, 5%
more productive and 6%
more profitable than
their competitors.”
I know my people are busy…
…but are they
engaged in the
highest priorities?
I know my people are busy…
Who are my most
productive people?
Click for
Video
I know my people are busy…
How can I help the
team work smarter?
Measure in Real-Time
• True employee productivity
by complexity and work mix
• Peer comparison
• Measure FTE Utilization
• Aggregated measurement of
office, remote, and outsourced
workers
• Eliminate self-reporting
Manage in Real-Time
• Execute decisions based
on facts
• Identify and eliminate
bottlenecks
• Measure and monitor productivity
improvement
• Real-time data for “in the
moment” coaching.
Improve in Real-Time
• Spot and reward productive
behavior through
individualized reporting
• Reduce overtime or
outsourcing
• Peer comparisons
challenge associate
to challenge themselves
Companies with “Highly Engaged”
employees outperform other
companies by 23%
Gallup 2013
%
RECAPTURE
OF LOST TIME
OUR CUSTOMERS
TARGET
What it means
for you...
• Gain efficiency of time,
money and resources
• Build a culture of
accountability
• Find your next
superstars and build
a team around them
• Average 90 day payback
“We have been seeing a great impact
in the production time which resulted
in more claim production, our productive
time improved by 8.93% from the time
we implemented WorkiQ and our claims
production volume increased by 15%
for the same period of time.
Thank you so much for introducing
such a great product.
Khaled Ghaly
AVP - Claims
Operations
Molina Healthcare, Inc.
“
Real-Time Workforce
Analysis

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What is your WorkiQ?

  • 3. Good metrics “are consistent, cheap, and quick to collect.” But most importantly, they must capture something your business cares about.
  • 4. MANAGERS I have limited visibility into my team’s performance I need controls to quickly adjust to market conditions I need to meet my performance goals DIRECTORS ASSOCIATES
  • 5. SMARTER MANAGERS SMARTER DIRECTORS SMARTER ASSOCIATES Has real-time insight to what all associates are achieving and how they are spending their time Has data to know exactly what they need to improve and real- time feedback to help achieve their goals Has real-time and historical data to get concrete answers needed to make performance improvements
  • 6. “ We have 49% of our workforce working from their home offices, which can sometimes present a challenge for our managers to engage in real-time to improve the business. Since implementing WorkiQ, not only do our managers see details of process counts and activities, they can make real-time decisions to improve the work day outcome. After a few months we have seen a 10% increase in claims productivity. Director of Commercial Claims Large US Healthcare Payer “ Click for Video
  • 7. “Companies using data- driven decision making were, on average, 5% more productive and 6% more profitable than their competitors.”
  • 8. I know my people are busy… …but are they engaged in the highest priorities?
  • 9. I know my people are busy… Who are my most productive people? Click for Video
  • 10. I know my people are busy… How can I help the team work smarter?
  • 11. Measure in Real-Time • True employee productivity by complexity and work mix • Peer comparison • Measure FTE Utilization • Aggregated measurement of office, remote, and outsourced workers • Eliminate self-reporting
  • 12. Manage in Real-Time • Execute decisions based on facts • Identify and eliminate bottlenecks • Measure and monitor productivity improvement • Real-time data for “in the moment” coaching.
  • 13. Improve in Real-Time • Spot and reward productive behavior through individualized reporting • Reduce overtime or outsourcing • Peer comparisons challenge associate to challenge themselves
  • 14. Companies with “Highly Engaged” employees outperform other companies by 23% Gallup 2013
  • 15. % RECAPTURE OF LOST TIME OUR CUSTOMERS TARGET
  • 16. What it means for you... • Gain efficiency of time, money and resources • Build a culture of accountability • Find your next superstars and build a team around them • Average 90 day payback
  • 17. “We have been seeing a great impact in the production time which resulted in more claim production, our productive time improved by 8.93% from the time we implemented WorkiQ and our claims production volume increased by 15% for the same period of time. Thank you so much for introducing such a great product. Khaled Ghaly AVP - Claims Operations Molina Healthcare, Inc. “

Editor's Notes

  1. WorkiQ provides each constituent with the data needed to improve their job experience. Smarter Managers need real-time insight to their team’s productivity, and how their team members spend their time. Smarter Directors need a tighter handle on historical data and big-picture performance trends, so they can quickly plan and adjust to market conditions. Smarter Associates need know exactly where they stand against their goals, and get real-time feedback on how to improve.
  2. WorkiQ automatically collects application details, so managers are able to drill into the types of activities and processes that all workers utilize, regardless of location. For more detail, please watch the following video: Managers Dilemma: What are your remote employees working on? http://blog.workiq.com/remote-work-status/
  3. One of the largest problems we see our customers is that they don’t know if they are getting the maximum output from their workforce. Smarter work is about identifying high-yield activities and processes, and then spreading them throughout your company.
  4. Many of our customers have big back-office operations centers, and it is evident that people are busy. However, most managers have no idea what people are actually working on. Managers need to know if people are focused on busy work or high-value priorities.
  5. Managers need to identify the most productive employees. For more detail, please watch the following video: Manager’s Dilemma: Who are your most efficient employees? http://blog.workiq.com/most_efficient_employees/
  6. …and managers need to rally behind top performers, and bring the whole team to that same level.
  7. Smarter Results come from recapturing untapped potential. Think about what your company can gain if you can convert just 20% of the wasted time, back into the productive hours?