2. 2
Who are Stakeholders?
Stakeholders can be considered as people
and organisations who influence the
activities, resources and the objectives of an
organisation .
They are affected by, and feel they have a
right to benefit, or be in agreement with the
organisation's particular strategic objectives
and behaviour.
4. 4
Stakeholders
Managers of the company
Shareholders of the company
Suppliers & Customers
Finance Providers
Employees
Government
Community/ Pressure Groups
Competitors
5. 5
Why important to identify
stakeholders?
if an organisation tries to implement
strategies which are in conflict with the
interests of powerful stakeholders those
strategies are highly likely to fail.
however, that if powerful stakeholders are in
agreement, their support will greatly increase
the chances of success.
6. 6
Stakeholder’s Objective
Manager concerned with:
size of growth of org
profitability
Job security
Status/ prestige (office size, company car, number of
subordinates etc)
8. 8
Stakeholder’s Objective
Suppliers concerned with:
Fair price & regular business
Prompt settlement
Customers concerned with:
Value for money
Products & services to live up to expectation
Quick response to complaints & replacements for
defective products
11. 11
Stakeholder’s Objective
Govt concerned with:
Finance through taxation
Political support for its legislated activities
Orgn meeting with relevant legal
requirements
12. 12
Stakeholder’s Objective
Community & Pressure
Groups concerned with:
Consumer protection
Environment protection (ecological balance)
Assistance with local community (poverty
eradication, schemes for the elderly etc)
13. 13
Competitors concerned
with:
The degree of rivalry between themselves &
existing players in the industry.
The degree of potential rivalry or threat of
new entrants
Stakeholder’s Objective