World's largest greeting card company increased its productivity by 70% and reduced average order lead time by 90% through a cloud based automated order management solution.

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Productivity gains and enhanced customer experience
Order Management ► Case studies
SolutionChallenge Impact
• Highly manual, unsustainable
order entry process with only
2% of orders transmitted
electronically
• High cost of processing
orders ($16+/order) due to non-
standard activities, numerous
manual touches and longer
processing time
• Product changes not updated
resulting in outdated prices
being used
Leading
North
America’s
food and
beverage
company
• Developed a web portal tool to
automate manual orders and
create order entry process
standardization
• Pertinent real time customer
information through web portal
• Order entry process
sustainability resulting in a more
positive customer experience
• Export customers sales order
automation rose from 2% to
99% in less than a year
• Cost of order processing
reduced by 33% due to process
standardization and automation
• Improved invoice accuracy due
to real time product/pricing
updates available on portal
• Customers provided self-
service access to order
information 24/7
• Complex processes with
multiple legacy technology
systems and tools
• 70 - 80% of processing time
spent on data validation and
seeking exception approvals
• Multiple order input formats
with incomplete information
leading to 19% request
rejections
World’s
largest
greeting
card
company
• Implemented automation
solution using the cloud-based
technology of OmPrompt
• Standardized the order input
templates
• Designed intelligent business
rules for validation of requests
and management of approvals
and exceptions
• Compliant flow, fully validated
orders to client’s ERP system
• 70% productivity benefit
through automation
• >90% reduction in the lead time
i.e., from 30 min to <3min
(average)