Oracle Depot Repair

1. Oracle Depot Repair

2. Introduction to Oracle Depot Repair
Oracle Depot Repair is part of the Oracle E-Business
Suite and offers an enterprise-wide solution for
managing depot repair processing. It targets the repair
business market from simple, quick repairs to routine
maintenance. Oracle Depot Repair integrates with other
Oracle E-Business Suite modules to provide an
integrated comprehensive solution for the repair
business sector.

3. The depot repair process includes the return of broken and
serviceable items, their diagnoses and repair job estimates, customer
approvals and repairs management, and subsequent return of items
to customers. You use the collection of charges for materials, labor,
and expenses for the repairs to invoice the customer.
The depot repair process also includes the processing of item
refurbishments, where the items either belong to an internal party, or
the items are received from a field service warehouse and then
returned to the warehouse after repair.

4. Customers expect quick and seamless repair processing. Oracle
Depot Repair provides end-to-end repair management functionality
for service organizations that are committed to delivering a total
service solution.
Oracle Depot Repair enables service organizations to meet
customer expectations, and draw maximum benefit by improving
service readiness.

5. •Manages a wide spectrum of repair types
•Provides repair technicians access to a knowledge base
for troubleshooting and diagnosing problems for
improved productivity
•Ensures customer needs are met by giving repair
technicians and depot managers a comprehensive view of
customer information
•Automates billing customers for repairs based on
contractual entitlements
Features and Benefits

6. Depot Repair

7. Depot Repair Business Scenarios
Business Processes
•Process a Repair and Return
•Process a Loaner, Repair and Return
•Process an Exchange
•Process an Advance Exchange
•Process a Replacement
•Process an Internal Order Refurbishment

8. Oracle Depot Repair supports the following Repair Types:
•Loaner
•Repair and Return
•Loaner, Repair and Return
•Exchange
•Advance Exchange
•Replacement
•Standard
•Refurbishment

9. Depot Repair At a Glance

10. Business Pressures
Business Challenges

11. Oracle Depot Repair Solution

12. Oracle Depot Repair Solution Enables You To
•Improve Customer Interactions
•Support Multiple Repair Flows
•Execute Efficient and Quality Repairs
•Streamline Repair Logistics and Invoicing

13. Maintain Global Data Repository
Capture All Customer Information In single Location

14. Leverage Complete Customer View
Resolve Issues with Accurate, Real-Time information

15. Estimate and Approve Work
Ensure Agreement Between Customer and Depot

16. Support Multiple Repair Flows
Address Virtually Any Repair Request

17. Example: Loaner, Repair and Return
Minimize Customer downtime

18. Example: Advanced Exchange
Resolve Customer Product Issue

19. Search for Solutions
Leverage Shared Repair Knowledge

24. Benefits

25. Operational Opportunity