2. The Backbone of a Business
Enterprise applications play a critical role in businesses across industries in today’s competitive world. Enterprise applications not
only enable an organization to manage business processes but also helps to integrate back office functions and applications.
However, to effectively implement and manage enterprise applications businesses need the intervention of an expert partner.
Sonata has been offering services around the Oracle E-Business suite from early on. We help customers prepare for a better
tomorrow by taking better advantage of the investments made. This is made possible with Oracle E-Business Suite’s product
functionality and breadth of our product offering, thus enabling customers to take their business to the next level.
Service Offerings
The Oracle practice at Sonata comprises a range of services to suit customer needs and is designed to deliver better operational
efficiencies.
Consulting
Implementations and
Global Rollouts
Upgrade and
Upgrade Assessment
• Solution Consulting
• Business Benefit Analysis
• Implementation Audits
• KPI Identification
• Best Practices
• Full Cycle Implementation
• Global Rollouts
• Program Management
• Change Management
• Instance Management
• Quickscan Evaluation
• Application Upgrade
• Application Optimization
• Comprehensive Testing Services
Custom Extension and
Development
Application
Management Services
Database
Services
• Application Extension
• Custom Module Development
• Integrations
• Shared Support Service Desk
• Flexible Engagement Frameworks
• Multiple Support Models
• L1/-L2/-L3 Support
• DB Upgrade Services
• Migration
• Performance Tuning
• Backup and Archiving
Consulting
Sonata’s Oracle practice provides consulting services to help customers achieve operational and business efficiencies. We bring
in rich industry knowledge as well as Oracle functional expertise and a successful track record of Oracle product implementations
and experience. In addition, we offer:
• Best Practices specific to Verticals
• Consulting approach with Business Benefit Study, to evolve business case
• Effectiveness Audits and Review
Implementations and Global Rollout
With a track record of multiple successful ERP implementations, Sonata is the ideal implementation partner for Oracle products.
With top-class consultants bringing in best practices and industry standards, Sonata ensures that the customers get important
benefits such as lowered risk and optimized time and cost.
• Full cycle implementation: Sonata’s capability, experience and emphasis on industry best practices leads to successful
implementations
• Global Rollouts: Sonata’s toolkit based approach leverages the experience we have in global rollouts to optimize the rollout effort
• Instance Consolidation: Merging of multiple instances and migrating the data
Upgrade and Upgrade Assessment
With Oracle’s commitment to Applications Unlimited, Oracle products continue to evolve, offering greater value and providing new
advantages for customers’ business. Upgrades are crucial to realize the maximum return on an Oracle investment. As a long term
Oracle partner, we provide upgrade services to our customers to ensure they are equipped with the latest technology and product
capability.
• Applications Upgrade: Sonata’s Oracle Applications upgrade approach and use of robust tools, results in quick and successful
go-live with significant cost savings
• Upgrade Assessment
−− Sonata helps customers evaluate the need for an upgrade
−− We also provide an insight on impact of the upgrade to the business processes
−− Sonata quickly provides impact of existing customizations and personalization due to the upgrade
• Technical Upgrade (DB/Application): Sonata’s proven approach and experience help customers to successfully upgrade the
versions without impacting their day to day operations
• Upgrade Testing: With Sonata’s industry standard outcome-driven testing solution; customers take advantage of Sonata’s
proven testing solutions with compelling business advantages that includes excellent quality, improved productivity and
competitive cost. Our functional expertise and use of robust tools results in faster end to end cycle testing, reducing the risk for
successful go-live
3. Custom Extension and Development
Sonata’s rich industry experience, state-of-art of offshore develop centers and flexibility work on-site/off-shore model results in cost
effective solution customers.
• Custom Extension: We enhance E-Business Suite to meet customer business processes
• Development: We also develop new components with industry best practices to suit customer business requirements
• Integration: Sonata’s expertise and experience help customers in building comprehensive standards-based, service-oriented
integrations with Oracle E-Business Suite using Oracle AIA and Oracle SOA Suite.
Applications Management Services (AMS)
Sonata provides AMS in a shared service model focuses and delivers significant cost savings along with enhanced service quality.
The AMS offerings for Oracle is as follows:
Features
Some of the features of Sonata’s Oracle E-Business suite AMS in a shared services model are:
• Experienced team of Oracle technical and functional consultants specialized in all modules of Oracle E-Business Suite
• Proven governance models with defined SLA’s, Priority and Severity levels, shared help desk access that can be tailored to
specific organizations ensuring friction-free end-user experience
• Periodic reports (weekly, fortnightly) with relevant metrics such as incident statistics, issue resolution time, user productivity and
so forth
• Proven service management framework with committed uptime and issue resolution time with RCA reporting for severity 1
incidents
• Centre of Excellence to leverage best practices and consolidate knowledge across Sonata’s Oracle practice
Governance Model
For a successful shared services model it is imperative that the model is governed and delivered through a robust governance
model. A governance model ensures alignment between operational objectives and strategic objectives for achieving the relevant
business outcomes.
Change
Management
Process
Defined
Governance
Model
Best Practices
and Knowledge
Management
Core Services
Additional Services
Audit Training Development Upgrades
Technical
Consulting
Functional
Consulting
Database
Administration
Application
Management
• Maintencance
• Customisations
• Query Management
• Data Management
• TAR Management
• Release
Management
• Backup Policy
• Database Service
Management
• Estimation
• Scoping
• Development
• Support
• Maintenance
Application Management Services - Oracle
Strategic
Engagement
Overall Business
Strategy
Change Management
Practices
Business Outcome
(Operations and Cost
Efficiencies)
Communication and
Reporting Plan
Risk Management and
Mitigation Plan
SLA Delivery
Resource Management
Change Management
PlanReport
Act Do
Check
Customer-specific
Center of Excellence
Process Standardisation
and Benchmarking
Capability Building
Operational
Engagement
4. Business Model
Sonata offers attractive business models that are suited to diverse environments. These models are designed to ensure that
adoption is smooth and comprehensive across the user community. The models are as follows:
Fixed Cost Model
Incident-based
Model
Fixed Plus Capacity
Model
• Model is suitable for organizations which have sporadic and minimal support requirements
• Model is suitable for organizations where the support is fairly stable and mature
• Model is suitable for organizations, which have stable applications, but need specific
support during a changed business scenario
AMS provide tremendous scope for organizations to not only save operational costs, but also create the opportunity to derive
sustainable value. Sonata has, over the years, built a strong Oracle practice with committed investments in our engagements. We
are focused on not just engaging with customers, but partner with them for achieving the desired business outcomes. We continue
to successfully provide AMS to our global customers and invest in building our knowledge and capabilities to deliver results that
matter.
Database Services
Sonata maintains enterprise information systems and helps them effectively utilize the system and maximize the performance.
• Database Architecture and Design services: Sonata provides implementation, consulting and re-organization services such as
Database Configuration, Data Replication, Multi-master Replication, Development and Testing support
• Sonata’s upgrade methodology uses flexible delivery models resulting in significant cost savings and reduced downtime
• Migration: Sonata provides consulting, implementation and maintenance services to customers desiring to migrate to Oracle
databases from others and vice-versa
• Performance Tuning: We enable customers derive better performance of the Oracle database using tools such as Statspack,
AWR, ADDM, TKPROF, IOSTAT, VMSTAT
• Backup and Recovery: Sonata provides consulting services to customers on backup and recovery strategies/methodologies
for the usage of storage such as Flashback, Automatic Storage Management (ASM), Cluster File System, and integration of the
backup policy with the organization’s risk management strategy
• Maintenance: Database maintenance services include monitoring of servers and log files, storage, patching and regular
housekeeping of servers
Sonata and Oracle Alliance
We are the Platinum Partner of Oracle. The partnership recognizes our dedication, expertise in Oracle Applications and significant
value delivered to customers:
• Best Mid-Market Oracle Applications Vendor – 2007
• NASSCOM award – Best customer usage – 2007 (Suprajit Industries)
• Best Support Partner – 2008, 2007
• Oracle Platinum Partner – 2010
• Oracle Business Accelerator Certified – 2011
• Oracle Exalytics COE Partner – 2012
• SELL WITH – Joint Engagements with Oracle
• SELL TO – Services to Oracle
Knowledge Management
With 8+ years experience on Oracle Applications catering to various industry domains and business critical requirements, Sonata
is committed to maintain intellectual capabilities of the customer and:
• Manage the Business Critical Processes
• Maintain Complex Customizations on Oracle Applications
• Improve the efficiency by reducing the need to re-discover the knowledge
5. Seamless offshore support and bespoke modules span multiple countries
Created central support team, provided enhancements and system upgrades, and developed bespoke
applications in multiple geographies, for American F&B company.
BENEFITS: 34% cost savings in services, and high system availability.
Standardization of financial system and improved customer and supplier management
Implementation and integration of financial modules and bringing multiple inventory organizations under one
umbrella provides world leader for corrective lenses synergy in processes in line with other Asian countries.
BENEFITS: Improvement in supplier and customer management, standardized financial information system.
Why Sonata
Track Record
• 18+ years of experience in ERP implementations and services
• 150+ customers spread across the globe
• 600+ resources working across various technologies
Breadth of Experience
• Industries: Construction, CPG/Retail, Travel, Software and Services, Pharmaceuticals, Manufacturing, Insurance
• Functional Expertise: Financials, Procurement, Sales and Distribution, Materials Management, Manufacturing, Project
Management, HRMS
• End-to-End services: Consulting, Implementation, Rollouts, Upgrade, Upgrade Assessment and Support
• Accelerators: Equipped with reusable components, world class methodologies, templates for differentiating business
processes and toolkits
• Localization: Experience in working on country localizations requirements across the globe
Value Proposition
• Strong engineering competencies: Sonata has made strategic investments in Oracle technologies
• These investments, including as CoEs and practice groups, are directed to improve competencies, develop deep
understanding of Oracle products and derive business efficiencies for customers
• Oracle relationship: Sonata has a long-term technology partnership with Oracle and highlights include
• Participation in early adopter programs, access to specialized training and premium support arrangements
−− Joint engagements with Oracle: Services to Oracle SSI and Joint A2Z model with joint engagements from presales to
project execution
• Industry specific Oracle solutions: With 150+ implementation experiences to draw from, Sonata has created several industry
specific components
• Reduced TCO of enterprise applications: Sonata’s vast and diverse experience in managing and delivering Oracle
applications has resulted in significant reduction in cost of ownership for enterprises
• Reduced time-to-market: The CoEs and Practice Groups are focused on building solutions, frameworks and reusable
components to reduce project and implementation lifecycles
6. in f t
NORTH AMERICA | EUROPE | ASIA | ANZ
ABOUT SONATA SOFTWARE
Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge,
technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods
industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer
engagement, operations efficiency and return on IT investments. A trusted long-term service provider to Fortune 100 companies across
both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leaders who want
to make an impact on their businesses, with IT.
APS Trust Building, Bull Temple Road
N. R. Colony, Bangalore - 560 019, India
T: +91-80-6778 1999 | F: +91-80-2661 0972
www.sonata-software.com
For more information write to us at:
info@sonata-software.com
