Service Contracts Management Solution to Grow Service Contract Sales and Profits. Improve Service Contract Attach rates and Renewal rates.

1. SERVICE CONTRACT MANAGEMENT
PTIMIZE
CUSTOMER
BRAND / OEM
ADMINISTRATOR
CHANNEL
X
SERVICE
CONTRACT
checkbox Extended Warranty
checkbox Maintenance
checkbox Subscription
checkbox Protection plan
POWERED BY MIZE

2. SERVICE CONTRACT
MANAGEMENT SOLUTION
Companies are missing revenue and profit opportunities by not offering the
service programs beyond standard product warranties. Even when service
programs are offered, the attach rates remain low as retailers and channel
partners do not focus on service sales and customers fail to understand
the value of these programs.
Mize Service Contracts Management Software and Solution helps Manufacturers (OEMs),
Third Party Administrators (TPAs), Retailers, and Channel Partners to set up, sell,
administer, track and analyze various service programs.
Whether you are planning to set up a new service contracts program or already managing one,
Mize Service Contracts Management (SCM) enables you to manage Extended Warranty,
Maintenance, Subscription, and Service Programs to build long-term relationships with
customers and grow predictable and recurring service revenues.
MAXIMIZE
Revenues by increasing
attach & renewal rates
Service Experience,
Sales, and Margins
ENHANCESTREAMLINE
Administration, sales,
and claims processing
The buying process for
customers on all channels
SIMPLIFY

3. chec Set up flexible service programs configured to the industry, product, and customer needs
chec Administer Contracts, Support, and Claims to improve profitability and customer satisfaction
chec Empower Customers to manage risk, limit repair costs, and minimize product downtime
chec Enable Channel Partners to sell, renew and fulfill Service Contracts
BRAND/OEM
CUSTOMER
ADMINISTRATOR
CHANNEL PARTNER
OFFER
• Flexible Programs
• Options, Pricing
SELL
• Market & Sell
• Register & Renew
MANAGE
• Channels and Sales
• Contract Administration
TRACK
• Service Delivery
• Claims
SERVICE
• Repair & Maintain
• Field Service
INSIGHTS
• Sales Performance
• Earnings & Loss ratios
BUY
• Products & Plans
• Accessories
ACCESS
• Self-Service
• Support & Service
gea
file-
file-ecart捭楺攀
CONNECTED SERVICE CONTRACT MANAGEMENT
[ ]Mize SCM is the only solution that connects all stakeholders and processes to maximize
service contract revenues, profitability, and customer value.

4. MAXIMIZE SERVICE
CONTRACT REVENUES
Mize SCM software enables companies to maximize service contract
revenues by offering configurable service programs, enabling channel
partners, and simplifying the buying process.
Offer Service Programs to meet your customer needs
Service Programs deliver value to your customers by
helping them to manage risk, limit repair costs, and
minimize the product downtime. Using Mize SCM solution,
you can offer and manage Service Programs for:
• Extended Warranty, Maintenance, Subscription, and
Protection plans
• Maintenance programs with defined service schedules
• Multi-device, Accidental damage handling (ADH)
• Value-added programs beyond break-fix to differentiate
your services
Mize Service Contracts solution provides you the flexibility
and capabilities needed to set up the programs suited to
your industry, products, and customer needs.
DASHBOARDCOVERAGE TERMS CONDITIONS
Gain Actionable Insights to Drive Service Contract Sales
Mize CX Insights powered by Industry leading BI platform
provides reports, analytics, and actionable insights to drive
sales and performance improvement. You can easily access:
• Earnings management
• Attach Rates
• Renewal Rates
• Sales performance
• Customer analytics
• Opportunity reports
• Loss Ratio Reports
• Reports to Underwriters
Current Attach RateOpportunities to Increase Attach Rate
AttachRate
Over Time
PROGRAMS
CHANNELS
CUSTOMERS
MAINTENANCE
SERVICE PLANS
SUBSCRIPTION

5. STREAMLINE SERVICE CONTRACT AND
CLAIM PROCESSES
Mize Service Contract Management streamlines various processes involved
contract administration improving efficiencies and saving administration
costs. Manage the Service Contract lifecycle including Configuration, Quote,
Sales, Registration, Claims, and Renewals.
POLICY MANAGER DISPATCH AND SCHEDULE
Contact Center Management
Manage Customer Support for Service Programs and engage Customers
Contract Administration
Register Service Plans, validate contracts, calculate entitlements,
and track cancellations and modifications
Field Service Management
Dispatch and Schedule Service Providers to perform repair or deliver
services as per the terms of the service contracts
Streamline and Automate Claims Process
Automate and streamline claims processes to ensure accuracy,
compliance, and timely payments to service providers
Workflows and process automation
Manage workflows and notifications related to service contracts and claim
approvals and processing

6. PLAN REGISTRATION
Mize SCM Enables Channel Partners to
market, sell and renew service
programs to improve attach rates and
renewal rates.
• Present Service Plan Offer: Present Service Plan
options at the time of product registration
• Opportunity management: Mize provides
Opportunity reports to channel partners and sales
teams for identifying products with upcoming
warranty expiration or renewal of service contracts.
• Email Notifications: Customers will receive a
notification about the buying or renewal of
Service Plans
• Automate Renewals: Mize automates renewal
process to maximize recurring revenue
opportunities by generating renewal notifications
and quotes before contract expiration
• Integrated Sales: Integrate with other Sales
systems, FI menu programs to present right
offers to customers
Deliver Differentiated Service Experience
Manage Customer Support and Service Delivery to
enhance customer service experience.
• Service Dispatch Scheduling: Dispatch and
Schedule service providers with Mize Field
Service Management
• Maintenance Scheduling: Automatically generates Service requests to dispatch service technicians to perform
preventive maintenance activities
• Service Level Agreements (SLA): Track SLAs and deliver as per SLA commitments
• Claims: Generate and submit claims for services performed under service contracts
Offer Service Programs
Service Delivery
Opportunity Reports
Renew Plans
Engage Customers
on all channels
Customer Satisfaction
SELL MORE
ENABLE CHANNEL PARTNERS TO
SELL AND SERVICE
Carrier 12:00 PM
SALES
WORK ORDERSERVICE DISPATCH

7. MY CUSTOMER PORTAL
My Customer Portal helps
customers to buy new service plans,
track all service plans, and request
services.Buy Now option
Self-Service Portal
My Products Plans
Manage Subscriptions
Access to Support
on all channels
Voice of Customer
BUY NOW
BUY NOW OPTION
SIMPLIFY BUYING PROCESS AND
ACCESS TO SERVICES
80%
VALUE
CUSTOMER
PORTAL
Customer Self-Service portal
provides access to knowledge,
support requests, and service
order status to reduce calls and
improve customer satisfaction.LOYALTY
Reach customers on all
channels (web, mobile, email,
SMS/Text, Social media) to
stay in touch and engage
customers.CX TOUCH
Customers can buy service plans online using electronic payment. Integrate with Payment
systems such PayPal, authorize.Net to process credit card payments
BUY PLAN
Companies have an
opportunity to engage
customers, provide
notifications, and present
offers to increase attach
rates and renewal rates.
OFFERS
DIGITAL TV - (M289983) DRONE - (G22124) DIGITAL TV - (M289473) CAR - (MT322)

8. REQUEST A DEMO NOW!
COST EFFECTIVE CLOUD SOLUTION
https://goo.gl/ZyJ0CW
Learn how you can Optimize Service Contract Management to
grow service contract revenues and increase attach and renewal rates.
813-971-2666 • www.m-ize.com • info@m-ize.com
Service Contracts Management is available for a Subscription fee reducing upfront
investment in Software licenses, hardware, and implementation services.
Mize offers flexible pricing based on a number of users and volume of service contracts.
Mize Service Contracts Management Solution, powered by Connected Customer
Experience Platform and Smart Blox, helps companies to maximize customer
lifetime value. Mize global team of experts have decades of experience in
delivering warranty and service contracts solutions.
MIZE AS YOUR SOLUTION PARTNER
813-971-2666
www.m-ize.com
info@m-ize.com
8610 Hidden River Parkway,
Suite 200
Tampa, FL 33637, USA
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