The document summarizes Mize's Service Parts Management solution. It streamlines service parts processes like ordering, fulfillment, returns, and logistics. It helps manufacturers maximize parts sales, improve efficiencies, and enhance collaboration. The solution includes modules to simplify parts catalog access, optimize parts ordering, improve operations, and streamline the parts supply chain.

1. ORDERS
CATALOGS
PRICING
PUBLISHING
LOGISTICS
INVENTORY FILL RATIO
INVENTORY
RETURNS
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SERVICE PARTS MANAGEMENT
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2. SERVICE PARTS
MANAGEMENT SOLUTION
Service Parts are a significant source of revenue and profits for manufacturers.
Mize Service Parts Management (SPM) solution enables manufacturers to
maximize parts sales, improve efficiencies, and enhance collaboration with
channel partners and suppliers.
Mize Service Parts Management solution, powered by Connected Customer Experience
Platform and Smart Blox, streamlines all Service Parts processes including Ordering,
Fulfillment, Returns, Support, and Logistics.
STREAMLINE
Automate Integrate
Parts Logistics, Inventory
Tracking, and Support
IMPROVE
Grow Parts Sales,
Profit Margins, and
Customer Satisfaction
Deliver the right parts
to right location at the
right time
SIMPLIFY

3. chec Simplify access to illustrated parts catalogs on all channels for fast and accurate results
chec Increase parts sales by making it easy and convenient to order parts anytime, anywhere
chec Gain actionable insights to improve fill ratio and drive operational performance
chec Collaborate with parts suppliers to reduce parts costs and streamline logistics
chec Optimize parts pricing and inventory to improve profit margins
STREAMLINE ALL SERVICE PARTS PROCESSES[ ]
CHANNEL PARTNER
SUPPLIER
B
RAND/OEM
Enhance Satisfaction
Enhance Collaboration Increase Parts Margins
PARTS SUPPORT
• Parts Support
• Returns
PARTS LOGISTICS
• Inventory Tracking
• Parts costing
SUPPLY CHAIN
• Logistics Integration
• Supplier Portal
PARTS SALES
• Parts Catalogs
• Parts Orders
PARTS MANAGEMENT
• Fulfill Orders
• Insights
PARTS MARKETING
• Publish Catalogs
• Parts Pricing
Grow Parts Sales
Improve Fill RatioReduce Inventory Costs
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4. GROW SERVICE PARTS SALES
Mize Parts Catalog enables service technicians, parts managers,
customers and contact centers to lookup service parts online easily
and quickly. Using mParts catalog, all users can:
• Drill down from the product model using an illustrated parts catalog
• Search using part number, part name, and other part attributes for fast and accurate results
• Search where part is used to find the right part and quantity
• Select configurable views to show relevant parts and service information
• Navigate easily across various catalogs, sections, illustrations, and parts lists
Mobilize Parts Catalog
Ease, Convenience, and Speed of catalog access helps to improve efficiency and effectiveness of parts and service processes.
mParts catalog software enables field service professionals and customers to access parts catalogs on any device from
anywhere by providing:
• Native mobile catalog app to optimize user experience on iOS and Android devices
• Responsive website adapting to any device size and form factor
• Push Notifications on order status and part shipment
• Ability to scan part barcode or QR code to access parts information
• Access to parts catalog information online or offline
Enhance the parts decisions
It is critical to select the right parts needed for the job to prevent order errors, increase technician productivity, improve product
uptime, and enhance customer satisfaction. mParts helps with parts decision process by presenting relevant information in a
timely fashion. Users can immediately access:
• Pricing and availability information
• Superseded or substitute parts within the catalog
• Where used information across all product models
• Relevant notes and service content (manuals, bulletins, training, videos)
• Parts information including pictures, and other details
PARTS CATALOG 3D PARTS CATALOGPARTS CATALOG

5. SIMPLIFY PARTS ORDERING
OEMs and Parts distributors can increase parts sales by making it easy and convenient to
order parts wherever or whenever they are needed. mParts provides a hassle-free ordering
by enabling users to:
• Add parts to shopping cart with a single click
• Check out directly from the Catalog
• Save selected parts as pick lists
• Email or export parts pick lists
• Place emergency or stock orders
• Print and share parts illustration and parts list
Integrated Parts Ordering
mParts makes it seamless to exchange data with other systems using standard web services interfaces and multiple formats
such as CSV, JSON, or XML. mParts integrates with:
• Dealer portals with Single Sign-On (SSO) and customer websites
• Service transactions including parts order, repair order, warranty claim or a service quote
• Dealer Management Systems (DMS)
• Parts fulfillment systems to reduce manual efforts and speed up parts shipment
• Enterprise Asset Management Systems (EAM)
• ERP and other enterprise systems
• Service content and publications with direct links to any section of the catalog
Order Tracking
Dealers can track all the orders and status from the web or mobile apps. Order tracking has integration with shipping carriers
and 3PL to provide real-time visibility of parts shipments.
ORDERS FROM
DEALERS
CUSTOMER
ORDERS
ORDERS FROM
CLAIMS, RO
DEALER DMS
CONNECTION
ORDER ENTRY
PARTS
PRICING
PARTS
DISTRIBUTION
SYSTEM
ACCOUNTING/
FI SYSTEM
CARRIERS
SHIPPING
INTEGRATION
mParts
PARTS INFO KNOWLEDGEDRAWINGS
IMAGES
PROMOTIONS
PARTS CATALOG

6. IMPROVE SERVICE PARTS OPERATIONS
By automating and simplifying catalog publishing process, mParts enables
Parts departments to keep the parts catalog data accurate and up-to-date.
mParts web-based catalog management enables OEMs and Parts distributors to:
• Automate catalog creation by importing images, and BOM Parts lists from Engineering or ERP systems
• Use Service Bill of Material (BOM) to structure the catalog
• OCR Parts images to automatically recognize and hotspot part call-outs
• Create or edit hot spots with a simple interface to draw an area and identify call-out reference
• Update catalogs within minutes and make the accurate data available immediately
• Publish parts catalogs in many languages
• Export parts catalogs to PDF or other distribution file formats
Parts Inventory Management
Search and view of parts inventory levels using multiple parameters, including stock keeping unit (SKU), product type, barcode,
manufacturer, supplier, and facility. Track inventory across multiple locations to gain visibility about parts on hand, ordering
needs, and slow-moving parts.
• Track Parts by any Inventory Location: Warehouse, Distributor, Dealer or Service Center, and Technician
• Auto-update inventory from Transactions: Parts orders, Service Orders, Returns
• Ability to search parts inventory or locate parts easily: Identify closest available parts using Parts geo-locator.
Access and show Parts availability on any service transaction
• Integrate with 3rd party systems: Integrate with Warehouse, DMS, 3PL systems for real-time inventory visibility
Warehouse Management
mParts integrates with Warehouse management systems to meet Parts demand and supply chain needs. mParts has
standard connectors for major ERP and WMS systems. CX Connect provides seamless two-way integration using
web services for other enterprise systems.
Analytics and KPI
mParts Analytics allows tracking of Key Performance Indicators (KPI) such as Fill Ratio, Inventory Turns,
Delivery Performance, Inventory Costs and Order Fulfillment.
CATALOG PUBLISHING SUPPORT DASHBOARD

7. STREAMLINE PARTS SUPPLY CHAIN
Mize Supplier Portal enables manufacturers to manage supplier
information, purchase orders, and supplier performance. mParts ensures
traceability and real-time visibility of parts supply chain to source, procure,
and manage the service parts effectively.
Supplier Portal
Supplier Portal helps Manufacturers to coordinate parts supply chain processes with suppliers. Supplier Portal can manage:
• Parts Suppliers: Maintain all supplier information, Contracts, documents, and forms
• Parts Costs: Manage Parts costing and cost changes
• Purchase Orders: Track delivery times
• Track Supplier Quality: Track Defective Parts, Parts Inspections
• Supplier Dashboard: Supplier performance scorecards
Parts Procurement
• Supplier Parts or Purchase Orders
• Parts Cost Management
Parts Logistics
Integrate with Carriers, 3rd Party Parts Logistics (3PL) companies to track shipments, inventory and delivery times.
SUPPLIER DASHBOARD SUPPLIER CLAIMS
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PARTS SUPPLY CHAIN

8. 813-971-2666
www.m-ize.com
info@m-ize.com
8610 Hidden River Parkway,
Suite 200
Tampa, FL 33637, USA
Mize enables companies to optimize key post-sale customer interaction events
such as product registration, warranty, service plans, parts, support, service, and
maintenance to enhance customer satisfaction, retention, and loyalty.
The Mize Connected Customer Experience platform and Smart Blox elevates the customer experience,
builds more knowledge about the customers and products and increases revenue from the existing
customer install base. Mize enables you to harness the web, mobile, cloud, IoT, and analytics
technologies to Maximize Customer Lifetime Value.
MAXIMIZE CUSTOMER LIFETIME VALUE
REQUEST A DEMO NOW!
Learn how you can Optimize Service Parts Management to grow
parts sales and profits.
813-971-2666 • www.m-ize.com • info@m-ize.com
Assemble and configure by role to
deliver a unique customer experience
CONNECTED CUSTOMER EXPERIENCE PLATFORM
VOC
WARRANTY
COMMUNITY
SUPPORT
LOCATORPLANS
REGISTRATION
TRADE-INORDERS
INSPECTION
COMMERCE
SERVICE
PARTS IoT
KNOWLEDGE
RETURNS
PRODUCTS
SUBSCRIPTION CUSTOMER
PORTAL
https://goo.gl/uy9XHy