Wilfred D. Pugh is an experienced operations manager with a background in the military, real estate, and healthcare industries. He has overseen operations, budgets, and staff of over 125 employees. Pugh holds an MBA and has expertise in strategic planning, facilities management, budgeting, and process improvement. Currently, he owns a loyalty marketing business and has expanded it using SMS marketing platforms.

1. WILFRED D. PUGH
2315 Via Seville Ct. Phone: 505.382.9092
Albuquerque, NM 87104 Email: fred@fredpugh.com
OPERATIONS MANAGER
An accomplished, resourceful and goal-driven professional with a comprehensive background in operations
management, business development and strategic planning. Strong leadership abilities, with proven expertise in
overseeing business and financial operations; supervising staff of up to 125 employees; and managing extensive
budgets. Unique strategist, with demonstrated success in formulating processes that enhance organizational
profitability. Career track record of successful accomplishments. Strong sense of commitment, acquired from a
military background. Software proficiency in Microsoft Office, AS400, CRM and CMMS software applications.
AREAS OF EXPERTISE
 Operations Management
 Staff Supervision/Development
 Strategic Planning
 Policy Development
 System Acquisition Management
 Budget Management
 Logistics Planning
 Contract Management
 Regulatory Compliance
 Quality Control Standards
 Facilities Maintenance Mgmt
 Conflict Resolution
 Inventory Control
 Cost Containment
 Process Improvements
PROFESSIONAL EXPERIENCE
RIO GRANDE REWARDS, LLC,ALBUQUERQUE, NM 2014 – PRESENT
OWNER
Oversee business, financial and sales operations of a loyalty rewards IT/SMS based marketing business
 Utilize strategic marketing techniques to facilitate repeat customer visits for businesses.
 Negotiate contracts and marketing solutions with local and regional business owners.
Key Accomplishments:
 Developed a local and statewide business opportunity utilizing the national platform for SMS Marketing.
 Implemented numerous marketing platforms via loyalty network systems for business owners.
 Managed day to day sales, operations, and financial obligations of team on multiple business contracts
UNIVERSAL HOSPITAL SERVICES, ALBUQUERQUE, NM 2013 – 2014
DISTRICT OPERATIONS MANAGER
Managed operations, budget, customer service, and inventory control for a national hospital specialty patient care
equipment leasing company throughout the New Mexico and El Paso areas
 Utilized strategies that substantially revitalized equipment processing quality control standards.
 Worked with local area hospitals to ensure Joint Commission standards were met for all leased equipment.
Key Accomplishments:
 Directed the first company-wide expansion in 8 years; located the facility, oversaw contracts, facilitated the
obtainment of occupancy permits and hired all personnel; secured support agreements with 5 area hospitals.
 Managed three district offices with monthly revenue of $300K with revenue growth at 135% of forecasting.
 Implemented control measures on $3.5M equipment, which increased utilization rates by over 20%.
 Established maintenance inspection standards on facilities, fleet, and equipment to meet DOT, OSHA, and
MSDS standards; demonstrated aptitude for facilities management resolved long term HVAC system issues
INDEPENDENT, ALBUQUERQUE, NM 2005 – 2012
REAL ESTATE BROKER
Served as a business development consultant and broker in charge of multiple local real estate firms
 Managed activities of seven external agencies and supervised staff of 65 employees.
 Meticulously reviewed all contracts to ensure legal and corporate compliance.

2. Wilfred D. Pugh Resume, Page 2
Key Accomplishments:
 Finalized $98M in contracts, while achieving 95% closing rate in a challenging economic climate.
 Developed annual budget and directed daily operations for offices of areas 2nd largest real estate firm.
 Led $2M office relocation, responsible for all planning, certifications, design layout to include electrical, HVAC,
and IT System requirements.
UNITED STATES AIR FORCE, ALBUQUERQUE, NM Beyond 2005
Managed cross functional teams as senior operations manager at numerous global assignments in United States, Central
America, Europe, and Asia
 Demonstrated high level expertise in long/short team goal development to achieve mission objectives
 Naturally leverages cross-functional and multidisciplinary teams to achieve strategic and team goals
Key Accomplishments:
 Served as the lead logistician on maintenance suitability issues; developed programs valued at $72B.
 Directed 75-person team at 15 off-site locations to meet operations directives on $35B acquisition program.
 Spearheaded aircraft support equipment requirements program review, slashing equipment needs by $64M.
 Served as the project manager for a $500M logistics suitability program; developed critical needs analysis
program to ascertain proper staffing and equipment requirements to meet expected global footprint.
 Certified aviation maintenance technician; demonstrated capability in aviation HVAC, electrical, structural,
fire control, avionics system maintenance and fault isolation; skill set translate well in facilities maintenance
EDUCATION & TRAINING
Masters in Business Administration, University of Phoenix, Albuquerque, NM, 2013
Bachelor of Science, Technical Management/Logistics, Embry Riddle Aeronautical University, 2011
NM Real Estate Leadership Program, Greater Albuquerque Association of Realtors, 2007
NM State Real Estate Broker License; NM State Real Estate Commission, 2005
Associate’s Degree, Aircraft Maintenance Technology, Community College of the Air Force, 1995
Level 1 Acquisition Certification, Air Force Institute of Technology, 1992
AFFILIATIONS
Chief Master Sergeant in USAF: congressional mandate limited to 1% of total military force
Rotary International: Club President, Assistant Governor, Operations Director
YMCA of Central NM: Member Executive Board of Directors; Facilities Committee Chair
NM Veterans Integration Center: community support; fund raising planning
Greater Albuquerque Area Association of Realtors: Compliance Review Board Member