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Open Video Customer Presentation
This document discusses Verizon's Open Video Communications solution which aims to connect dispersed collaboration tools and address challenges of communicating across different networks and devices. It highlights benefits like improved productivity, cost control, competitive advantage and supporting green initiatives. Key features include interoperability, global connectivity, flexible pricing options and lifecycle support services.
Open Video Customer Presentation
- 1. Get the BiggerPicture Verizon Open Video Communications Presenter Name Presenter Title Month XX, 2012 PTE15326 6/12 Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
- 2. Collaboration Continues toEvolve When Collaboration Tools Value First meetings, In Person Most impact final contracts • Critical negotiations • Expanded user base between business partners INTERACTIVITY PRODUCTIVITY Room-Based HD • “Life-like” images • Cross-cultural & Wireless Visual communications • Greater business Communications efficiency • Access to field experts SD Video Conferencing Faster, more Relationship building informed decisions Audio & Web Detailed explanations More data Conferencing Quick, short messages IM Instant Standard communications Voice Familiar Not time critical E-mail Pervasive Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 3
- 3. Businesses Increasingly Struggle to Navigate “Islands of Communications” How to connect users with different devices, behind different networks, connected to different exchanges? Verizon Video Exchange 4G Wireless Public IP PIP/MPLS PIP/MPLS business partner of PIP/MPLS Customers B&C Verizon Verizon MPLS MPLS PIP/MPLS BT MPLS PIP/MPLS PIP/MPLS PIP/MPLS BT Video Exchange Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 4
- 4. The Solution: Verizon Open Video Communications From Separate Platforms… ...to a Solution that Connects the “Islands” Traditional Verizon Open Video Service Video Immersive Conferencing Video Exchange Interoperability – between Open Immersive On the Standards and Cisco Desktop TelePresence endpoints Any to Any Public Internet Gateway Connections HD – supports broader base Video Mobile of conference participants Instant Video Service – ad hoc, no reservations Connectivity Connectivity Connectivity Options: Options: Options: • Verizon MPLS • ISDN • Verizon MPLS • Internet • Internet • Inter-Exchange • PIP Extranet Connections • Inter-Exchange Connections Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 5
- 5. Global Connectivity forBroad Range of Users Open Standards Many Supported Soft Client End Points • Cisco TelePresence • TANDBERG Customer A Customer B Customer C Remote Users • Polycom • LifeSize • Soft Clients MPLS • Mobile Devices Public Internet Video Exchange More Ways to Connect • MPLS • Public Internet Inter-Carrier Connections • Wireless Internet * For Cisco Telepresence, Only • B2B through Inter- Carrier Connections Current Connection 1H 2012 2012 Target Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 6
- 6. Instant Video –Face-to-Face on the Fly • On-demand bridge for ad-hoc calls • Supports up to six participants • Available to Cisco TelePresence and open standards based end points • Easy dialing choices Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 7
- 7. Open Video atWork A New Level of Collaboration for Solving Everyday Business Challenges Equipment issue detected Sales rep contacted One SME available Discussion elevated to SME gains visual intelligence Customer uses video a video call via tablet, SME requires critical to solving the problem camera on smart phone desktop unit additional visual context Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 8
- 8. Applications Across MultipleIndustries Healthcare: Manufacturing: Utilities: Transportation: Video Appointments Field Maintenance Disaster Assessment Asset Monitoring Government: Retail: Finance: Higher Education: Interrogation Customer Service Branch Kiosks Remote Classroom Visual Communications enables a real-time “face to face” experience regardless of location. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 9
- 9. Select the “CallExperience” to Meet Your Needs Business Benefit Fewer issues when calls are “launched” Help Desk Support to maintain focus and productivity Standard Pre-Call Readiness Check Fewer call mishaps; faster user adoption Service Manage usage across the enterprise; readily Call Level & Service Reporting available ROI proof points for network planning Best overall experience for requestor Meeting Manager and participants Premier Attendant Support More efficiently run meetings to help Service* increase productivity In Call Monitoring Fewer call issues; faster user adoption Reservation-less Service On the spot collaboration and decision-making Instant Meetings Simple user experience; faster integration of Subscriber Hosted video as a collaboration tool * Includes all “Standard” level features Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 10
- 10. Flexible Pricing Open Video Hosted Service • Usage Based • “Pay As You Go” and only for what you use • Tiered by Service Level and Bandwidth Used • Low usage rates mean • Attendant Supported/Unattended broader participation • Scheduled or Instant Calling Options • Rates reflect convenience • No Set Up Fees for On-Boarding of reservation-less service Premier Plus Managed Service • Manage only “mission critical” sites • All Inclusive Monthly Charge • Selectable at a Site Level Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 11
- 11. Premier Plus ManagedService with Open Video Service Premier Plus Managed Service Premier Plus + Features Managed Service Open Video Service Call Scheduling: Via Portal (Verizon Hosted Svc) X Call Scheduling: Via Phone (Verizon Hosted Svc) X Call Launching: OBTP / Attendant Svc / Instant Video X Inter-Operability: Cisco to Open Standards B2B X Attendant Call Hosting & Monitoring X Call Scheduling: On Customer’s CPE1 X X Usage & Trouble Reporting2 X X 24x7 Monitoring of Endpoint/Infrastructure Equipment X X Remote “Break/Fix” Support X X Dispatch for On Site CPE Maintenance X X Tiers 1, 2 & 3 Incident Management X X Software Updates / Release Management X X System Performance Reporting X X 1 Capability depends on level of integration desired. 2 Level of Call Detail reporting will be determined following review of customer-provided equipment. Premier Plus Managed Service can be provided with Verizon’s Open Video service, or purchased separately. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 12
- 12. Lifecycle Support forOpen Video Communications Leading Solutions and Professional Services Expertise Verizon Open Video Video Communications Visual Communications Strategy & Planning Services Services • Operate stand-alone and • Set video strategy integrated solutions • Monitor ongoing operations • Identify and remediate gaps • Analyze and improve • Evaluate ROI performance Video Communications Video Communications Assessment & Deployment & Design Services Integration Services • Architect frameworks • Integrate Video Endpoints for Video solutions and applications • Leverage vendor-neutral • Manage physical installations design approach • Conduct Video testing • Engineer required and training solutions specifications Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 13
- 13. A Comparison ofInter-Op and Instant Video Capabilities Verizon BT AT&T Orange TATA Business to Business Video Exchange for Cisco TelePresence Interoperability with Open Standard End Points Public Internet Connectivity for Guest Users to Exchange Support for Unregistered End Points on the Exchange Instant Video Support for Cisco TelePresence Instant Video Support for Cisco TelePresence B2B Instant Video Support with Interoperability Multiple Carrier Inter-Exchange Connections Redundant Cisco Exchange Nodes with Redundancy Support for Mobile & Desktop Clients within Exchange Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 14
- 14. Why Verizon? Carrier Grade Network / Robust Video Platform / Service & PS Support High-quality Customer Experience TANDBERG HD Room HD System IP Video Global network reach UC Server UCM, TANDBERG Cisco OCS IBM Lotus Open Standards TP System TP System Based Bridging Wireless VPN A VPN B Interoperability between Open Standards and Open Video Cisco TelePresence Exchange Support for Devices on MPLS PIP/ MPLS or Internet Internet HD Instant Meeting Service Other Carrier Exchanges Positioned to Leverage Cloud Based Platform to Enable Any to Any Connectivity Managed Services Visual Communications Professional Services Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 15
- 15. Back Up Confidential andproprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 16
- 16. Directory Options Customized to Support the Level of Privacy You Desire Many Three Types of Internal Directory Directories Available • Lists all sites that are registered with Verizon • Only visible Number of Sites Listed to Customer Business and Verizon • Allows all internal Partner users to see Directory all sites • Subset of Internal • Not visible to any Directory Public Exchange members • Shared only with Directory trusted Business • Sites that are Partners visible to all • Not visible to other members of Few Exchange members the Exchange High Level of Privacy Low Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 17
- 17. Verizon Open VideoCommunications: Greater Collaboration; Cost Control Improve Productivity Gain Competitive Edge • Break down time and distance barriers • Improve business agility and • Foster better communications speed to market and collaboration • Attract and retain high- • Reduce lost productivity associated quality employees with travel • Spur innovation Better Cost Management Support Green Initiatives • Reduce travel and related expenses • Help reduce fuel consumption and • Leverage previous network and carbon footprint associated with systems investments business travel • Focus on core competencies • Improve corporate image • Achieve better work-life balance Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 18