People-Centric Collaborative Tools and Technology Enable Teamwork, Innovation and Productivity by Greg Gorbach

1. The Collaborative Enterprise:
People-Centric Collaborative Tools and
Technology Enable Teamwork, Innovation,
and Productivity
Web 2.0 Collaborative Platforms
February 8 2010
F b 8,
Greg Gorbach
Vice President
ARC Advisory Group
ggorbach@arcweb.com

2. Collaboration
Collaborate: to work jointly with others or
together, especially in an intellectual endeavor
2
© ARC Advisory Group

3. A Few Opportunities for Collaboration
Collaboration is an integral part of business
3
© ARC Advisory Group

4. Collaboration Tools are Proliferating
Along with Security, Support, and Mgmt Control Headaches
Telepresence
Collaborative
Devices
ity
Capabili
Collaborative
Authoring
Presence
Social
Networks
IM,
Videochat,
NetPhone
i
Business
Process,
Portals, Workflow
Wikis, RSS
Webcast
BlackBerry
eMail,
Calendar In order to benefit from a
Telephone
technically savvy workforce,
manufacturing practices and
technologies must change
Distant Past 2010 time
Most Web 2.0 technologies & concepts must be modified or adapted if
they are to support business requirements
4
© ARC Advisory Group

5. The First Wave of Collaboration:
App & Business Process Integration
Business
Enterpris e Domain
o rt
pp
Su
S ervices
Materials Mgt
Operations
p Fulfillment
Customers
Suppliers Value Chain Domain
R D&E
n
ig
D es
L ifecycle Domain
y
Production
5
© ARC Advisory Group

6. The Collaboration Gap
Enterprise Emerging
Capabilities Requirements
• Middleware
Technology Collaboration • Configurable
• Role-based
Role based Platforms Requirements collaboration
workplace environment
• BI • Web 2.0
• Analytics technologies
• BPM • Security
• Workflow • Confidentiality
• Reliability
6
© ARC Advisory Group

7. People-Centric Collaboration Technologies
Basic
Shared Real-time Social Cloud
Communication Publishing
Workspace Interaction Collaboration Applications
& Scheduling
• eMail • Web Pages • Documents • Web Meeting • e.g FaceBook, • Widgets
• Calendar • Blogs • Wikis • Messaging Twitter • Applications
• Contacts • News Feeds • Blogs • Voice & Video • Device Space • Mashups
• Tasks • etc. • Forums • Presence • Device Tweets • etc.
• Team • Mobile • Corporate
Calendar Experts
• Project Mgmt, • Crowdsourcing
Workflow • etc.
• etc.
7
© ARC Advisory Group

8. Collaborative Devices Emerge
“Social Networking” type space enables device communities
Planner
Service
Engineer
Interactive Chat:
Technical
T h i l
- Respond to status request
Support
- Run diagnostics
- Upload error logs
- etc.
Shift
Supervisor Operator
PM2009a1 pipeline mixer
pp
Device Users, Technical Support, and Service Technicians Can
Interact via the Device’s Collaboration Workspace
8
© ARC Advisory Group

9. Collaboration Tools are Proliferating
Along with Security, Support, and Mgmt Control Headaches
Telepresence
Collaborative
Devices
ity
Capabili
Collaborative
Authoring
Presence
Social
Networks
IM,
Videochat,
NetPhone
i
Business
Process,
Portals, Workflow
Wikis, RSS
Webcast
BlackBerry
eMail,
Calendar
Telephone
Distant Past 2010 time
9
© ARC Advisory Group

10. Collaboration Tools are Proliferating
Along with Security, Support, and Mgmt Control Headaches
Telepresence
Collaborative
Devices
ity
Capabili
Collaborative
Authoring
Presence
Social
Networks
IM,
Videochat,
NetPhone
i
Business
Process,
Portals, Workflow
Wikis, RSS
Webcast
BlackBerry
eMail,
Calendar
Telephone
Distant Past 2010 time
10
© ARC Advisory Group

11. Collaboration Environment
Provides the tools for collaborative work
Enterprise
Collaboration
Department,
Department Platform
Site, or
Organization External
Partner
External
Enterprise Collaboration Platform Individual Collaboration
Environment
It takes more than a desk and a phone…
t k th d k d h
11
© ARC Advisory Group

12. Enterprise Technology Platforms are Becoming
Enterprise Collaboration Platforms
Operations
Business
Enterprise
Collaboration
Department, Platform
Site, or
Organization External Lifecycle
Suppliers Customers
Supply Chain
Partner
External
Automation
Enterprise Technology Platforms are evolving to support growing
collaboration requirements
12
© ARC Advisory Group

13. The Collaboration Gap is Closing
Enterprise Enterprise Emerging
Capabilities Requirements
• Middleware
Technology Collaboration Collaboration • Configurable
• Role-based
Role based Platforms Platform Requirements collaboration
workplace environment
• BI • Web 2.0
• Analytics technologies
• BPM • Security
• Workflow • Confidentiality
• Reliability
Enterprise Technology Platforms are evolving to support growing
collaboration requirements
13
© ARC Advisory Group

14. The Collaborative Enterprise
Market pressures reward companies that dynamically
respond to changing conditions
‘Dynamic’ implies continuous change (innovation)
Innovation is accelerated when people/organizations
collaborate (work together towards a goal)
Technology can enable collaboration necessary for enhanced
innovation; collaboration technologies are evolving
Every company has many potential opportunities to benefit
from i
f improved collaboration
d ll b i
Every project/initiative has a collaborative dimension which
should be given its due
A C ll b
Collaborative Enterprise seeks to leverage (collaborative)
ti E t i k t l ( ll b ti )
technology to compete in a dynamic environment through:
• Improving the effectiveness of Teams, Projects, and Initiatives
• F ilit ting b o d inno tion in business model strategies,
Facilitating broad innovation b ine models, t tegie
tactics, and business management
14
© ARC Advisory Group

15. Technology Facilitates Collaboration
Innovation Collaboration Platform Collaborative Enterprise
New Business Models, Tools and Relationships and
Products, and Techniques Technologies Processes
Collaborative Enterprise Tools Enable
Innovation and Collaboration across all
Dimensions
Di i
15
© ARC Advisory Group

16. Thank You
For more information, contact the author at
ggorbach@arcweb.com or visit our web pages at
www.arcweb.com
www arcweb com
16
© ARC Advisory Group