Seeking a challenging dynamic career opportunity in a well-established organization, where an active, energetic personality is needed and where my practical and Academic studies can be fully utilized.

1. CV
Khaled Muhammad Hesham Muhammad
Tel: 01147509432
E-mail: khaled_hesham10@yahoo.com
• Objectives:
Seeking a challenging dynamic career opportunity in a well-established
organization, where an active, energetic personality is needed and where my
practical and Academic studies can be fully utilized.
• Work experience:
• - Company Name: Raya Contact Center
• - Project: Etisalat Emirates
• - Job Title: Technical Support Advisor
• - Duration: (Joined August 2014 - May 2015 ,Rejoned December 2015 - present)
• - Job Description:-
i. Manage large amounts of inbound calls in a timely manner
ii. Follow communication “scripts” when handling different topics
iii. Assist customers with any technical issues experienced with our services and
escalate any issues to concerned departments appropriately
iv. Answers inquiries by clarifying desired information; researching, locating, and
providing information.
v. Updates job knowledge by participating in educational opportunities.
vi. Meet Quality Assurance Requirements and other key performance metrics.
• -Company Name: Samsung for Electronics
• - Job Title: Sales man in Departement of Mobiles.

2. • Duaration: (July 2013 - August 2014)
• - Job Description:-
i. Sell Mobiles and accessories of mobiles.
ii. Assist customers with any information and inquiries about all products and spacfications
and main features.
iii. Prepare and deliver appropriate presentations on products/ services.
iv. Attending team meetings and Collaborate with team to achieve better results.
v. Making Monthly report about our sales and achievements.
• Academic Information:
• Bachelor of law , 2013
• Helwan University
• Languages:
• English: Excellent in reading, very good in writing, very good in speaking and
listening.
• Computer Skills:
• Microsoft Windows.
• Microsoft Office (Word–Excel – Power Point)
• Specialized Training
• English course – Berlitz
Duration: 120h.
• Communication skills training at Raya contact center

3. Duration: 120h.
• Personal qualifications:
• Strong phone and verbal communication skills along with active listening
• Experienced in problem-solving
• Work effectively both as team member and independently
• Have the Ability to multi-task, set priorities and manage time effectively
• Enthusiastic and committed
• Personal Information:
• Nationality: Egyptian
• Date of Birth: 28/8/1989
• Place of Birth: Cairo
• Marital Status: Single
• Military Status : Postponed