Resume of Carolyn J Johnson

1. OBJECTIVE
I’m currently looking for the opportunity to contribute to the success of an organization by motivating, training and
supporting teams to achieve higher standards of performance.
FORMAL EDUCATION
UNIVERSITY OF CALIFORNIA, IRVINE - 2000
Extension program for Project Management
• Certificate in Project Management
PASADENA CITY COLLEGE – 1988
Honors for Superior Achievement / Mathematics Department
• Certificate in Computer Programming
CALIFORNIA STATE UNIVERSITY AT LOS ANGELES – 1979
• Bachelors of Art in Social Welfare
Minor in Art/Design
PROFESSIONAL EXPERIENCE
Automobile Club of Southern California – Costa Mesa, CA
Nov 2016 – Present
Jun 2018 – Present Scrum Master, Finance Product Team (2 teams: CA and TX)
Skillset: z/OS, COBOL II, CICS, DB2, SPUFI, Clarizen, TSO, ISPF, IBM utilities, CAVIEW, Changeman and ISPW,
BMC Control-M Workload Automation, JCL, Huon, Guidewire, Microsoft Teams, Topaz Workbench.
• Received both my Certified Scrum Master Certificate on 6/27/2018 and Advanced Certified Scrum Master
Certificate on 7/4/2019 from Scrum Alliance.
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2019 Résumé
of
Carolyn Joanne JOHNSON
17770 Newton Loop Unit 49
Chino Hills, CA 91709 USA

2. • Was selected by our CIO to be a member of the DevOps/Agile Advisory Board which was formed in September
2017 to help transform our IS organization’s culture and way we approach our processes going from waterfall to
Scrum/LeSS.
• As a Board member, we collectively started and facilitated many of the CoPs that continue to exist today, as well as,
our weekly Lean Coffee sessions.
• We held events such as Sprint Review Bazaar, Scrum Masters Dojo Workshop, Tech Expo and assisted with the
New IS Employee Orientation program, as well as creating a monthly newsletter.
• As a Scrum Master, I am a servant-leader for the Finance Product Team, where I focus on the needs of the Team,
helping them to do their work by removing any existing impediments which prevents them from achieving their
goals.
• Coaching the Teams and the Product Owner (PO) to understand the Scrum theories, values, rules, practices, as
well as self-organization, managing our Product Backlog and cross-training. Some of the ways I accomplished
this was by emailing videos, inviting the Teams to the CoPs and the Lean Coffee sessions, emailing articles and
recommended books to read on the subject of Agile/Scrum/LeSS and communicating things I’ve either learned
and/or discussed amongst other Scrum Masters and our Agile coaches of possible ways we can experiment to
help in the transition.
• Encourage the Teams to pair/mob each week so they become proficient with the skillsets necessary to complete the
PBIs pulled in each Sprint to generate a product increment.
• Work with the Teams on Technical Excellence to reduce our technical debt by refactoring code and developing TDD
(Test Driven Development) practices and unit test automation to realize the benefits such as tests running faster,
be more reliable (less human intervention), reusable code, stress test (volume) and early defect detection.
• Facilitating our Scrum Ceremonies (Sprint Planning Part 1 and Part 2, Refinement, Daily Standups, Sprint Review
and Sprint Retrospective) and working with our Agile Coaches. Our Sprints are time-boxed two weeks.
• Worked with the Teams and the PO to produce the following artifacts: Product Vision, Sprint goals, Product
Backlog, Sprint Backlog, Definition of Done, Working Agreement, Fire Lane Rules, and Plan-2-Done. Worked
with the Teams to produce a Skills Matrix which included a heat map identifying our vulnerabilities (gaps) and
developed lesson plans for each Team member so we can close in on the gaps.
• We have successfully created unit and functional test scripts in the open systems platform.
• We are currently creating a prototype for mainframe unit and functional testing using Topaz Workbench.
• Participated in our first Scrum Master Dojo Workshop and we have another one coming up in July 2019.
• Coach other Scrum Masters.
• Currently, working on high priorities for CCPA (California Consumer Privacy Act) for our Finance mainframe and
open systems applications (must be completed by Jan 2020), as well as TQS5 (PII and PHI data/masking/
encryption/tokenization). These are ongoing activities through the end of 2019.
Nov 2016 – May 2018 Team Lead, Financial Legacy Systems
• Provide leadership and direction for the Financial Legacy Systems which includes EFT /Credit Card, Banking,
Enterprise Integrated Cashiering, Remittance, SARIS (Sales Agents Reporting Incentives System) for application
systems projects, as well as maintenance activities.
• Created and/or modified procedures to solve business problems. At times it included preparing detailed
specifications.
• Responsible for leading all phases of applications system development and maintenance including system analysis,
programming/secure coding, testing and implementation/post-implementation.
• Instructed, directed, and reviewed the work of assigned programming team members including supervisory
management responsibilities (e.g., hiring, performance reviews).
• Understanding the IT structure and responsibilities of other areas/units that impact assigned projects or
maintenance.
• Works with IS Management, Project Leaders, Project Team Members, and outside vendors to provide technology
processes and business solutions.
• Work involves understanding the detail of project scopes in accurately estimating project time/duration and
resources required to complete tasks.
• Made decisions if the task is completed with documented requirements by reviewing code and test results with staff
before releasing the unit of work for implementation including prioritizing tasks to team.
• Understands the problems and provides resolution/recommendations.
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3. • Makes recommendation on staff hiring, promotions, salary adjustments, and disciplinary actions.
• From December 2017 to May 2018 was also coding, testing and implementing packages due to shortage of
personnel.
VSolvit LLC – Port Hueneme, CA
Mar 2016 – Oct 2016 Ideal Programmer Analyst - Contractor
Skillset: Datacom, Ideal, DYL260/DYL280, JCL, DEBUG, SDSF, TSO, ISPF, CAVIEW, IBM Utilities, Microsoft Office
Suite, HPSM, STS, YouTrack (Agile tool), eFaact (timecard), Certified Scrum Master (recently expired in July 2016)
• Supported NAVFAC FIS (Facilities Information System) applications which comprised of modules such as
Contracts, Funds, Invoices, GL, Labor and interfaces such as STARS at NITC (NAVFAC Information Technology
Center) for our contract with the DoD/US Navy.
• Responsible for program development/enhancements, database changes, JCL development/updates, unit and
integration testing, documentation of the FIS Change Requests, and defects/abends which come by way of task
orders via HPSM (HP Service Manager) or STS (Support Tracking System) apps and converting DYL260 and
DYL280 programs to Ideal.
• Worked on a small Agile/Scrum team, as well as interfacing with a diverse group of people, especially our
government customers; the DoD/US Navy personnel.
ADP – Pasadena, CA
Jan 2007 – Mar 2016 Lead Application Developer, Certified Scrum Master
Skillset: z/OS, COBOL II, CICS, DB2, SPUFI, QMF, Datacom, Ideal, Dataquery, DYL280, JCL, Viasoft, Changeman,
Insync, SDSF, TSO, ISPF, HP Quality Center, IBM Utilities, Rally(Agile Application Lifecycle Mgmt software),
Microsoft Office Suite, Visio, Certified Scrum Master (expires July 2016)
• In late 2013, ADP began transitioning to Agile/Scrum. In June 2014, I completed and received my Certified Scrum
Master certification program through Scrum Alliance and soon after was placed on the Scrum Quarter Team as a
Scrum Master/Dev Team member. Our Sprints were timed-boxed three weeks and part of our team was located
in India. The team supported efiling of tax filings (state and local), as well as reporting to various agencies and
SOD (Statement of Deposits). As a Scrum Master I would facilitate our Sprint Ceremonies. Very much involved
with the transformation from waterfall to Agile/Scrum; making sure we adhere to its methodology.
• At the end of each Sprint I would prepare for our Sprint Review showcasing our “Done” increment to our product
owner and stakeholders, as well as receiving their feedback. In addition, I prepared for our Sprint Retrospectives
where both our Reviews and Retrospectives were done using PowerPoint.
• Jul 2011 to Sep 2014 worked with the Deposits team which included efiling tax deposits and EFTPS applications.
• Jan 2007 to Jul 2011 worked with the Banking team which included Pay Receive and Return Items applications.
• As the Team Lead, it included working closely with the Project Manager to provide analysis, requirements, design
and project estimates. During my tenure at ADP I‘ve always worked with off-shore teams located in India, China
and the Philippines, as well as teams locally.
• Managing resources and priorities to meet delivery schedules and ensure projects are completed on time.
• Performing all phases of the SDLC.
• Ensuring prompt resolutions to all user/client queries and making sure it’s to their satisfaction.
• Making certain production problems get resolved in a timely manner and within the defined SLA in order to
mitigate risk and/or avoid penalties.
• Building good relationships with the onshore/offshore technical teams and users/clients by communicating
regularly with them.
• Actively participating in meetings such as “kick-off” meetings, disagreements/resolutions, pre and post
implementation and communicating information to management when necessary.
• Developing and deploying code and applications content to areas which were internal/external to ADP.
• Reviewing code, JCL and test scripts done by the team and enforcing IT standards.
• Team member of the DB2 Swat Team when we converted from Datacom to DB2.
• The ability to multi-task and mentoring the inexperienced developers.
• 24x7 production support on-call rotation.
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4. TOYOTA – Torrance, CA
May 2001 – Jan 2007 Sr. Programmer - Contractor
Skillset: z/OS, OS/390, COBOL II, CICS, DB2, SPUFI, QMF, IMS, IMS DC, JCL, VSAM, Xpediter, Changeman,
FileAid, SDSF, TSO, ISPF, Rational Clear Case/Quest, IBM Utilities, DYL280, Microsoft Office Suite, Visio
• Maintained the Incentives Systems (four sub-systems) at the dealership and salesperson level.
• The Incentives Systems is very fast paced and the work requests usually required a one day turnaround and were
constantly changing up to as many as 12-14 times a month.
• Member of the Data Center 2 (DC2) team and participated in creating and testing data, as well as verification of
both pre and post implementation of the Data Center 2.
• Participated every year in the Disaster/Recovery for the Incentives Systems.
• Worked closely with the onshore/offshore development teams.
• Supported escheat and 24x7 production support on-call.
TOYOTA – Torrance, CA
Dec 2000 – May 2001 Business Area Manager - Keane Consultant
Skillset: z/OS, COBOL II, CICS, DB2, SPUFI, QMF, IMS, IMS DC, JCL, VSAM, Xpediter, Changeman, FileAid,
SDSF, TSO, ISPF, Rational Clear Case/Quest, IBM Utilities, Microsoft Office Suite, Visio, SEI CMM Level IV
• Supported the client’s (Toyota engagement) objectives and goals and conforming to their operating practices in
the Finance group. Perform all phases of the SDLC for the Finance applications, as well as analyzing the client’s
business needs and recommending appropriate solutions by implementing CMM Level IV processes.
• Developed project plan, identified and procured team members, negotiated project terms and conditions with
client, intervened when necessary to correct problems or mitigate risk.
• Enforced change control procedures and acceptance procedures.
• Produced and maintained a variety of complex technical and user documentation.
Southern California Edison – Alhambra, CA
Nov 1998 – Sep 2000 Team Lead/Project Manager
Skillset: MVS/ESA, COBOL II, CICS, DB2, SPUFI, QMF, JCL, Xpediter, Endeavor, FileAid, SDSF, TSO, ISPF, IBM
Utilities, Microsoft Office Suite, Visio, SEI CMM Level II, Certified PMP
• Supervised small to medium projects in the Transmission and Distribution IS group usually made-up with a team
of three. Duties included incorporating the life cycle of projects by implementing CMM Level II processes.
• Led and mentored a trainee who attended the Edison Trainee program.
HOME SAVINGS – Irwindale, CA
Jan 1998 – Nov 1998 Sr. Application Programmer
Skillset: MVS/ESA, COBOL II, CICS, VSAM, JCL, Xpediter, Endeavor, FileAid, SDSF, TSO, ISPF, IBM Utilities,
Microsoft Office Suite, Visio, PEP+
• Led a team of four to a successful PEP+ conversion for Washington Mutual’s acquisition of Home Savings and
provided on-call support.
• Supported PEP+ which included installation and implementation of PEP+ releases and maintenance tapes, as
well as all its interfaces including programmatic changes to PEP+ to support Home Savings’ acquisition of Coast
accounts (conversion) and divestiture of Florida’s South Trust accounts.
SCPIE – (Southern California Physicians Insurance Exchange) Beverly Hills, CA
May 1997 – Dec 1997 Sr. Programmer Analyst
Skillset: AS400, COBOL II, CL, DB2, PFE (passport file editor), and Debugger
• Enhanced the Blue Books for hospitals and physicians, as well as developed an online system to create Blue
Books on an as needed basis and developed reports for hospitals and physicians’ claims.
SUNGARD, AMS – Torrance, CA
Oct 1995 – Apr 1997 Sr. Programmer Analyst
Skillset: MVS, COBOL II, CICS, JCL, VSAM, Fileaid, Librarian, Xpediter, and Control M
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5. • Converted the online Global Custody system to COBOL II.
• Combined global custody and domestic trust as one software package, as well as updating programs to accept
Europe’s new currency, the euro.
• Other responsibilities included production support, setting up CICS regions, tables and scheduling jobs.
World Savings & Loans – San Antonio, TX
Sep 1993 – Oct 1995 Application Programmer IV
Skillset: MVS using COBOL, COBOL II, CICS, Easytrieve, JCL, VSAM, DB2, Platinum, Fileaid, Intertest, Panvalet
and Panapt
• Supported PEP+, inclearings, items reconciliation, large currency transactions, transmissions (FRB and NYACH,
as well as TRACS) and 24x7 production on-call rotation.
• Other responsibilities included programmatic changes to PEP+ resulting from conversions (buying other banks)
and deconversions (selling our branches) and PEP+ upgrades.
• Online and batch development to support ESCHEAT and Omegamon backup support.
BCHD (Bexar County Hospital District) – San Antonio, TX
Feb 1993 – Sep 1993 System Engineer
Skillset: VSE/DOS, MVS/ESA, COBOL, COBOL II, CICS, Easytrieve, JCL, Librarian, Fileaid, and Ditto
• Supported financial applications, such as Payroll, Human Resources, and Personnel using Integral.
• Member of a team converting the mainframe platform from VSE/DOS to MVS/ESA environment.
UNOCAL – Los Angeles, CA
Feb 1981 – Aug 1992
Skillset: MVS, COBOL, CICS, Telagraf, VSAM, DB2, IMS, JCL, Intertest, ISPF Dialog Manager, Control M, DB2
Xpert, Platinum, PROFS, Panvalet, Excelerator, WordPerfect, ABT Workbench, InstaPlan, and Lotus
1986 – 1992 Programmer Analyst
• Member of a team designated to implement a newly purchased Tesseract Payroll/HR/Benefits System for batch
and online converting IMS to DB2. Wrote CICS based COBOL user exits to enhance the Tesseract package and
implemented Tesseract release and maintenance tapes.
• Modified EFT programs to interface with Tesseract.
• Participated in Disaster/Recovery for payroll.
• Developed and implemented pre-tax medical/dental coverage under Section 125.
• Performed PC evaluations and recommendations, ordered hardware/software, as well as set-up, configure and
troubleshoot PCs.
1983 – 1986 Computer Graphics Specialist
• Generated various types of computerized graphics utilizing TELAGRAF.
• Generated contracts between Unocal and other companies in Southeast Asia and Turkey.
1981 – 1982 Analyst
• Executed programs to generate reports listing refinery and tanker ship activities and collected data on crude
prices and other related items for tracking purposes.
LANGUAGES
• English - Native
• French – Read, write and speak: beginner
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6. • Converted the online Global Custody system to COBOL II.
• Combined global custody and domestic trust as one software package, as well as updating programs to accept
Europe’s new currency, the euro.
• Other responsibilities included production support, setting up CICS regions, tables and scheduling jobs.
World Savings & Loans – San Antonio, TX
Sep 1993 – Oct 1995 Application Programmer IV
Skillset: MVS using COBOL, COBOL II, CICS, Easytrieve, JCL, VSAM, DB2, Platinum, Fileaid, Intertest, Panvalet
and Panapt
• Supported PEP+, inclearings, items reconciliation, large currency transactions, transmissions (FRB and NYACH,
as well as TRACS) and 24x7 production on-call rotation.
• Other responsibilities included programmatic changes to PEP+ resulting from conversions (buying other banks)
and deconversions (selling our branches) and PEP+ upgrades.
• Online and batch development to support ESCHEAT and Omegamon backup support.
BCHD (Bexar County Hospital District) – San Antonio, TX
Feb 1993 – Sep 1993 System Engineer
Skillset: VSE/DOS, MVS/ESA, COBOL, COBOL II, CICS, Easytrieve, JCL, Librarian, Fileaid, and Ditto
• Supported financial applications, such as Payroll, Human Resources, and Personnel using Integral.
• Member of a team converting the mainframe platform from VSE/DOS to MVS/ESA environment.
UNOCAL – Los Angeles, CA
Feb 1981 – Aug 1992
Skillset: MVS, COBOL, CICS, Telagraf, VSAM, DB2, IMS, JCL, Intertest, ISPF Dialog Manager, Control M, DB2
Xpert, Platinum, PROFS, Panvalet, Excelerator, WordPerfect, ABT Workbench, InstaPlan, and Lotus
1986 – 1992 Programmer Analyst
• Member of a team designated to implement a newly purchased Tesseract Payroll/HR/Benefits System for batch
and online converting IMS to DB2. Wrote CICS based COBOL user exits to enhance the Tesseract package and
implemented Tesseract release and maintenance tapes.
• Modified EFT programs to interface with Tesseract.
• Participated in Disaster/Recovery for payroll.
• Developed and implemented pre-tax medical/dental coverage under Section 125.
• Performed PC evaluations and recommendations, ordered hardware/software, as well as set-up, configure and
troubleshoot PCs.
1983 – 1986 Computer Graphics Specialist
• Generated various types of computerized graphics utilizing TELAGRAF.
• Generated contracts between Unocal and other companies in Southeast Asia and Turkey.
1981 – 1982 Analyst
• Executed programs to generate reports listing refinery and tanker ship activities and collected data on crude
prices and other related items for tracking purposes.
LANGUAGES
• English - Native
• French – Read, write and speak: beginner
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