This document provides a summary of Pallavi Kapoor's professional experience and qualifications. She has over 7 years of experience as a Scrum Master and QA Lead for various companies. Her experience includes facilitating agile processes like sprint planning and reviews, tracking metrics, removing impediments, and mentoring team members. She also has experience in software testing, requirements gathering, test automation, and leading a team of testers.

1. Pallavi Kapoor, CSM®
Certified Scrum Master,
Team Lead – QA
Location: Bangalore
Mobile: +91-9845623696
Email: er.pallavikapoor@gmail.com
PROFESSIONAL SYNOPSIS
A competent and Certified Scrum Master Professional with 7.5+ years of relevant experience, having major emphasis on handling
Agile Scrum projects and leading testing teams, with blend of domain expertise in payment gateways, banking & mortgage services.
PROFILE SUMMARY
 Vast & rich experience of 7.5+ years in multiple roles such as Scrum Master, QA Lead, Product & Application Tester
spanning across varied customers, notably one of the US largest investment bank & France’s leading payment gateway
provider.
 More than 2+ years of experience as Scrum Master having expertise in the following:
• Sprint planning, daily scrum meetings, sprint reviews and retrospectives, sprint backlog reviews, backlog monitoring,
review of user stories readiness.
• Sprint assessment presentation, velocity details, spill over analysis, future sprint commitments and risk management.
• Agile metrics like burndown charts, release burndown, velocity tracking, defect and user story prioritization, capacity
planning and tracking with Product owner.
• Impediment management and proactively unblock the teams.
• Evangelist of agile/scrum principles and methodology
• Agile training and mentoring for new team members.
• Continuous automated regression monitoring and analysis of execution results for optimization.
• Client interfacing and escalation management.
 Overall 7.5 years of experience in Software testing along with 3+ years of Team Lead experience with major emphasis on:
• Quality Assurance of Web based and Client server applications.
• Defect management, defect metrics for effective sprint planning, RCA etc. for tracking and improving product quality.
• Effort estimation & sprint team sizing, test plan preparation & tracking, daily status review with Sr. management.
• Proficient knowledge in Quality Assurance methodologies, Requirement analysis & gathering, use case preparation,
Integration, Regression and System Testing.
• Ability to handle multiple tasks and tough deadlines, work effectively with peers, in-group settings and independently.
• Interviewing & selection of the testing professionals for various test positions within the organization.
CERTIFICATIONS, AWARDS & RECOGNITIONS
 Certified Scrum Master (Certificate ID: 531516 )
 International Software Testing Qualification Board”-Foundation Level (ISTQB)

2.  Hall of Fame Award for the best performance in the team for the year 2013.
 Multiple spot awards for delivery quality product by raising maximum numbers of critical defects.
SKILL-SET
 Scrum Master
• Proficient knowledge of agile methodology
• Scrum Ceremonies, Scrums of Scrum
 Manual testing
• Black Box, GUI, Functionality, System, Integration, Regression, Sanity, Security Testing.
• Knowledge of Testing Web based applications.
 Business Analysis
• Requirement gathering & finalization
• Creating Use cases & user stories.
• Process Modeling (As-is & To-be process documentation)
 Automated Testing.
1. Executing test scripts using Selenium
2. Creating and executing test cases in SoapUI
 Others
1. Familiar with SQL, HTML.
2. Knowledge of working with Win XP, UNIX
3. SQA & SDLC process knowledge
PROFESSIONAL EXPERIENCE: 90 Months
Mar 2015 to present Maternity Break -
May 2012 to Feb 2015 Indecomm Global Services Sr Consultant
December 2009 to March 2012 Yodlee Infotech Pvt Ltd Software Engineer
August 2008 to October 2009 Preva Test Solutions Pvt Ltd Software Test Engineer
April 2007 to July 2008 Apostek India Pvt. Ltd. Associate Test Engineer
PROJECTS EXECUTED:
CrowdLogic
Project Duration Nov 2014 to Feb 2015
Client CrowdLogic

3. Project Description
CrowdLogic is gamified on-boarding and learning reinforcement software™ (LRS) that
improves employee engagement, knowledge retention, and time-to-proficiency.
Indecomm was responsible to automate the CrowdLogic’s Smart Activities tool using
AutoNG.
Team Size : 6
Domain : Corporate Training
Tool : AutoNG, Jira, Wiki, MS Office
Roles Performed
Scrum Master cum Business Analyst
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily
stand-ups, etc.)
• Track burn down, issues and progress in Jira.
• Responsible for the requirement discussions with the client.
• Requirement finalization and chair signoff meetings with the client.
• Conversion of client specific requirements into use cases.
• Conducted various sessions with the client and internal team explaining them
the product features and client specific requirements.
• Demoed the AutoNG functionality to the client.
• Created the client shareable solution definition document explaining the client's
requirements
Atlas
Project Duration May 2013 to October 2014
Client Ingenico France
Project Description
Ingenico is the partner of choice for financial institutions, banks, major retailers
and single shop outlets worldwide. Ingenico provides retail and single outlet operators
with a “One Stop Shop” offer of secure transaction solutions.
Team Size : 20
Domain : Payment Gateway
Languages : SQL, Java
Tool : pgAdmin, Jira, TestLink, DOORS, ZAP, MS Visio, MS Office
Roles Performed QA Lead cum Scrum Master
As a Scrum Master, directed the 20 member Agile team & lead the 7 members testing
team ensuring smooth execution and on-time delivery of the Atlas Product. The key
activities performed under this role are:
• Organized and facilitated sprint planning, daily stand-up meetings, reviews,
retrospectives, release planning, demos etc.
• Empowered teams to self-organize and grow cross-functionally.
• Track, escalate and remove impediments against user stories.
• Track burn down, issues and progress in Jira.
• Taught the team to create clear and concise stories
• Evangelized the benefits of Scrum to ensure its smooth adoption

4. • Conducted team meetings to resolve issues and get the progress
• Sprint planning and allocating task to the team members.
• Identified and planned the testing effort by calculating the sizing required
for the release.
• Re-review of current test cases to reflect the functionality changes.
• Attended weekly meetings with the client and showcasing the demo on
completion of each sprint.
• Conducted various sessions with the internal team explaining them the
product features and client specific requirements.
• Attended higher management meetings to discuss the risk assessment and
provide the testing effort estimation for the upcoming sprints.
• Prepared Daily status report, Defect Status Report
• Knowledge transfer and mentoring the team members
• Prepared QA Process, test strategy and test plan documents.
• Interviewed and selected the testing professionals for various test positions
within the company
REALDoc® - Document Management
Project Duration May 2012 to March 2013
Client Altisource
Project Description
REALDoc is a correspondence management platform that automates document
generation, distribution, archival and retrieval. It is capable of integrating with all
commercially available servicing, origination and process management applications.
REALDoc makes template-driven mortgage communication processes faster and more
efficient.
Team Size : 4
Domain : Mortgage and financials
Languages : Java, MySQL, UNIX.
Tool : SQL Developer, Jira, Rabbitmq
Roles Performed
Sr Software Engineer/Module Lead
Key activities performed during this project:
• Preparing Test Plan documents
• Manage and mentor the other team members.
• Participation in integration testing.
• Assigning the tasks among team members & ensure timely closure.
• Status tracking and update to management.
• Understand the business requirements & goals.
• Understand the design documents and specifications.
• Design, development, Review and execution of test cases as per the
business requirements
• End to end testing of the user stories.
• Support for the new user story release deployment in production
environment.
Letter Servicing

5. Project Duration Oct 2012 to Mar 2013
Client Altisource
Project Description
Letter Servicing is a subset of REALDoc project. This project modifies the templates
designed to send the communications to the customers.
Team Size : 3
Domain : Mortgage and financials
Languages : Java, MySQL, UNIX.
Tool : SQL Developer, Jira.
Roles Performed
Sr. Software Engineer/ Scrum Team Member
I was working as the QA owner for Letter Servicing project handling a team of 3 people
and my key responsibilities are:
• Understand the business requirements & goals.
• Understand the design documents and specifications
• Manage the other members of QA team; provide training, coaching and
mentoring.
• Conducting team meetings to solve issues and get the progress.
• Assigning the tasks among team members & ensure timely closure.
• Status tracking and update to management.
• Performing the testing for new features as part of scrum user stories.
• Attended daily stand ups and retrospective meetings.
Support for Yodlee MoneyCenter
Project Duration March 2011 to March 2012
Client Yodlee Infotech Pvt Ltd
Project Description
Yodlee MoneyCenter delivers the next generation of online banking personalized finance
with personal financial management (PFM) and bill pay integrated into a single, elegantly
designed application that meets the needs of every customer segment.
For financial institutions, Yodlee MoneyCenter enhances cross-selling, improves
interchange revenue, and strengthens customer loyalty and retention while offering
unmatched control to customize the platform within the online banking channel.
Team Size : 7
Domain : Banking Domain
Languages : Java, MySQL, UNIX.
Tool : SQL Developer, Bugzilla 3.0.2, SoapUI Pro 3.6.1,
ScrumWorks.
Roles Performed Software Engineer/Scrum Team Member
I was a part of testing team for the maintenance project of Yodlee Money Center. I was
involved in the following activities:
• Testing of different versions of Yodlee MoneyCenter like 8x, 9x, 10x for

6. monthly and weekly maintenance releases.
• Testing cobranded versions of Yodlee MoneyCenter for clients like CITI,
RBC, Amex etc.
• Understanding the Requirements and Business Goals for new features.
• Writing and updating the test cases for newly introduced features in the
product
• Organizing Knowledge Transfer sessions within the team for new
enhancements in the product.
• Performing the testing for new features as part of scrum user stories.
• Defect Verification and Reporting.
ATLAS
Project Duration December 2009 to March 2011.
Client US Largest Investment Bank
Project Description
Yodlee BillPay is changing the paradigm in online bill pay software by delivering a solution
that lowers existing costs, and generates significant new revenue. With more consumers
paying bills online than ever before, financial institutions face added imperative to offset
skyrocketing costs. Yodlee BillPay products provide financial institutions with an
innovative online bill pay software that enables them to generate revenue and lower
costs while providing a compelling experience for consumers
Team Size : 15
Domain : Banking Domain
Languages : Java, MySQL.
Tool : Ant, SQL Developer, Bugzilla 3.0.2, SoapUI Pro 3.6.1.
Roles Performed
Software Engineer
I was a part of testing team for Atlas Phase 3B and 3C project. I was involved in the
following activities:
• Creating and executing SoapUI scripts to automate the desired functionality.
• Organizing Knowledge Transfer sessions within the team.
• Understanding the Requirements and Business Goals.
• Understanding the design documents and specifications.
• Design, development, Review and execution of test cases.
• Defect Verification and Reporting.
• Issues and queries discussion with the onshore coordinators.
• Screening potential candidates for the project by taking technical round of
interviews
ADWrap
Project Duration August 2008 to October 2009
Client Greystripe (USA)

7. Project Description
Greystripe’s AdWRAP suite of products solves this challenge by providing mobile content
free to consumers in an ad-supported model. Greystripe operates the world’s first in-
game mobile ad network and the world’s first ad-supported mobile game distribution
platform
Greystripe’s AdWRAP advertising network takes full screen images, videos, and scrolling
banners and dynamically delivers them into mobile games and applications. Mobile in-
game advertising provides advantages over other advertising channels for all of the key
advertising metrics -- including reach, targeting, measurement, and high recall and
conversion rates. Research shows and Greystripe has proven that consumers are strongly
receptive to in-game advertising and ad-subsidized mobile content.
Team Size : 10
Domain : Online Advertisement / Mobile Internet Domain
Languages : Java, MySQL.
Tool : Toad, Bugzilla.
Roles Performed
Test Engineer
I was a part of testing team for the Greystripe Project. I was involved in the
following activities:
• Understanding the design documents and specifications.
• Design, development, Review and execution of test cases.
• Defect Verification and Reporting.
• Issues and queries discussion with the onshore coordinators.
GetMobile
Project Duration April 2007 to July 2008
Client Quattro Wireless (USA) – Later Acquired by Apple
Project Description
Quattro Wireless brings publishers, advertisers and wireless operators together to
embrace the mobile Web. Through its industry-leading mobile workbench, publishing and
analytics platform, Quattro empowers Web publishers of all shapes and sizes to build
manage and extend a dynamic, advertising-supported mobile Web experience. Under the
Get Mobile umbrella, Quattro Wireless brings a diverse network of publishers and a deep
inventory of Advertisers together to leverage the reach of the mobile web in a powerful
and transparent mobile-only marketplace. Get Mobile is a one-of-a-kind mobile ad
network connecting premium publishers and trusted mobile sites with deep inventory
from a diverse group of quality advertisers.
Team Size : 6
Domain : Online Advertisement/ Mobile Internet Domain
Languages : Java, MySQL

8. Roles Performed
Associate Software Engineer
I was part of testing team for the GetMobile Project. I was involved in following
activities:
• Understanding the Requirements and Business Goals.
• Understanding the design documents and specifications.
• Design, development and execution of test cases.
• Defect Verification and Reporting.
• Setup campaigns live on production for clients like Greystripe, Playboy and
College Humor etc.
ACADEMIC QUALIFICATION
 B.Tech. (Electronics and Communication Engineering)
From: Jaypee University of Information Technology, Solan (Himachal Pradesh)
In: 2006 with: 69% (First class)
Date:
Place: Bangalore (Pallavi Kapoor)