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1. Dear students get fully solved assignments
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ASSIGNMENT
DRIVE WINTER 2015
PROGRAM MBADS (SEM 3/SEM 5)MBAFLEX/ MBA (SEM 3)PGDOMN
(SEM 1)
SUBJECT CODE & NAME OM0011- ENTERPRISE RESOURCE PLANNING
BK ID B1964
CREDITS 4
MARKS 60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q. 1. a. Explain the different types of business processes.
Answer: A business process or business method is a collection of related, structured activities or
tasksthat produce a specificservice or product (serve a particular goal) for a particular customer or
customers. It may often be visualized as a flowchart of a sequence of activities with interleaving
decisionpointsorasa ProcessMatrix of a sequence of activitieswith relevance rules based on data
in the process.
b. What are the different components of an information system
Answer:AnInformationSystem (IS) is a system composed of people and computers that processes
or interpretsinformation. The termisalsosometimesusedinmore restrictedsensestorefer to only
the software used to run a computerized database or to refer to only a computer system.
Components of an information system
 Data architect
Q. 2. Write short notes on
a. Customer relationshipmanagement:Customerrelationshipmanagement(CRM) isan approachto
managinga company’sinteractionswithcurrentandfuture customers.Itofteninvolvesusing
technologytoorganize,automate,andsynchronize sales,marketing,customerservice,andtechnical
support.CRMproductscome withmany featuresandtoolsandit isimportantfora company to

2. choose a product basedontheirspecificorganizational needs.Mostvendorswill present
informationontheirrespective
b. Data warehousing:In computing, a data warehouse (DW or DWH), also known as an enterprise
data warehouse (EDW), is a system used for reporting and data analysis. DWs are central
repositoriesof integrateddatafromone ormore disparate sources.Theystore currentand historical
data and are usedforcreatinganalytical reportsforknowledge workers throughout the enterprise.
Examples of reports could
c. Data Mining:DataMiningisan analyticprocessdesignedtoexplore data(usuallylarge amountsof
data - typically business or market related - also known as "big data") in search of consistent
patterns and/or systematic relationships between variables, and then to validate the findings by
applyingthe detectedpatternstonewsubsetsof data.The ultimate goal of data miningisprediction
- and predictive data mining is the most common type of data mining and one that has the most
direct business
d. OLAP: OLAP (online analytical processing) iscomputerprocessingthatenablesauserto easilyand
selectivelyextractandviewdatafromdifferentpointsof view.For example, a user can request that
data be analyzed to display a spreadsheet showing all of a company's beach ball products sold in
Florida in the month of July, compare revenue figures with those for the same products in
September, and then see
Q. 3. Elaborate the different modules under manufacturing and production planning
Answer:Traditionally production planning software was a separate package or an independingly
functioningmodule inStandardERP.The level of administrationneededwashighandreportingtook
a long time. Standard ERP has a different approach to supporting MRP production planning. Being
tightlyintegratedtootherprocessesmakesthe information support to production very efficient. It
uses the same principle as other modules and processes, so it is very easy to add production to an
existinginstallation. Youwill be able torunall standard productionoperationslike technology base,
production logistics,
Q. 4. Discuss the various terminologies of ERP purchase system
Answer:Enterprise resource planning(ERP) isbusinessmanagementsoftware—typicallyasuite of
integratedapplications—thatacompanycan use to collect,store,manage andinterpretdatafrom
manybusinessactivities,including:

3.  Productplanning,cost
 Manufacturingor service delivery
 Marketingand sales
 Inventorymanagement
Q. 5. CRM is a powerful tool used by an organization to acquire new customers and retain the
existing ones. Explain various types of CRM.
Answer: Customer Relationship Management, better known as CRM, is a broad term that covers
concepts used by companies to manage their relationships with customers, which may include
attracting the customer, analyzing the customer, and satisfying the customer. CRM is not simply
advanced technology; it is a comprehensive approach to customer relationship management.
Straight Marketing offers different types of
Q. 6. a. Explain main application suite provided by JD Edwards World SolutionsCompany.
Answer: In June 2003, the JD Edwards board agreed to an offer in which PeopleSoft, a former
competitor of JD Edwards, would acquire JD Edwards. The takeover was completed in July.
OneWorld was added to PeopleSoft’s software line, along with PeopleSoft's flagship product
Enterprise, and was renamed JD Edwards EnterpriseOne.
Withindaysof the PeopleSoftannouncement,Oracle Corporationmountedahostile takeover bid of
PeopleSoft. Although the first attempts to purchase
b. Explain the different modules under MFG/PRO application
Answer: The MFG/PRO integratedenterpriseresource planningsystem developed by the American
QAD companyhas an outstandingrole inthe productportfolioof ISYS-ON.The MFG/PROisprimarily
recommended for companies with one or more site, having manufacturing, trading respectively
distribution activity. The system ensures effective support for those holding organisation uniting
differentlegal entitiestoo,whichwanttocoverthe whole activityof their single manufacturing and
distribution companies with one system.
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“ help.mbaassignments@gmail.com ”
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