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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
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(Prefer mailing. Call in emergency )
ASSIGNMENT
ASSIGNMENTDRIVE WINTER 2015
PROGRAM MBADS (SEM 3/SEM 5) MBAFLEX/ MBA (SEM3)
PGDOMN(SEM 1)
SUBJECT CODE & NAME OM0010 OPERATIONS MANAGEMENT
BK ID B1934
CREDIT & MARKS 4 CREDITS & 60 MARKS
Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately
of 400 words. Each questionis followedbyevaluationscheme.
Q. 1. Define operations strategy. What are the differences between manufacturing and service
organisations interms of operationsstrategy?
Definitionofoperations
List and explain differences between manufacturing and service organisations in terms of operations
strategy
Answer:The Operation is a Jobs or tasks consisting of one or more elements or subtasks, performed
typically in one location. Operations transform resource or data inputs into desired goods, services, or
results, and create and deliver value to the customers. Two or more connected operations constitute a
process,andare generallydividedintofourbasic

2. Q. 2. Explainthe characteristics of services.
Answer: A service is an act or performance offered by one party to another. They are economic
activities that create value and provide benefits for customers at specific times and places as a result of
bringing desired change. Service is an act or performance offered by one party to another. They are
economic activities that create value and provide benefits for customers at specific times and places as a
result of bringing about a desired change in or on behalf of the recipient of the service. The term service
isnot limitedtopersonal serviceslike medical
Q. 3. What is inventorycontrol? Explainthe factors consideredininventorycontrol.
Answer: Inventory control is a simple matter for businesses that sell only one or two products. However,
as companies diversify their merchandise, they face a number of challenges related to inventory control.
If not handled well, these challenges can result in a loss of revenue stemming from the misplacement,
over-procurement or under-procurement of inventory. A component of supply chain management,
inventory management supervises the flow of goods from manufacturers to warehouses and from these
facilities to point of sale. A key function of inventory management is to keep a detailed record of each
newor returnedproductas itentersor leaves
Q. 4.Explain the applicationsof queuingmodels
Answer: Queueing theory is the mathematical study of waiting lines, or queues. In queueing theory a
model is constructed so that queue lengths and waiting times can be predicted. Queueing theory is
generally considered a branch of operations research because the results are often used when making
business decisions about the resources needed to provide a service. Queueing theory has its origins in
research by Agner Krarup Erlang when he created models to describe the Copenhagen telephone
exchange. The ideashave since seen
Q. 5.Write short noteson Markov analysis.
Answer: Markov analysis is a Statistical technique used in forecasting the future behavior of a variable
or system whose current state or behavior does not depend on its state or behavior at any time in the
past in other words, it is random. For example, in the flipping of a coin, the probability of a flip coming
up heads is the same regardless of whether the previous result was heads or tails. In accounting, Markov
analysis is used in estimating bad debt or uncollectible accounts receivable. In marketing, it is used in
modelingfuture brandloyaltyof consumers

3. Q. 6. Describe the various typesof decisionmakingmodels.
List the models
Describe the 3 decisionmaking models
Answer: When we speak of rational behavior, we should remember that our focus in this discussion is
not on making decisions, but rather on how to support the process of making decisions. Managers are
change agents, not just decision makers, so the steps before and after a decision are as important as the
actual choice of action. Preparatory steps include creating tension for change, understanding the
positions of the various constituencies, and developing political support for a chosen action. Steps after
the decisioninclude naming the change monitor andidentifying the monitoring methods. Therefore, the
missionof goodinformationsystemisbroader
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )