3. What is Web 2.0? Web 2.0 is a term which describes the trend in the use of World Wide Web technology and web design that aims to enhance creativity, information sharing, and, most notably, collaboration among users. These concepts have led to the development and evolution of web-based communities. From Wikipedia, the free encyclopedia http://en.wikipedia.org/wiki/Web_2.0
4. What is Web 2.0? Five key types Blogs RSS Wikis Folksonomies (tagging) Social Networking
7. A Definitive Explanation of Social Media by Matt McDonald, http://www.mattjmcd.com/2008/08/a-definitive-explanation-of-social-media/ via Maddie Grant, http://www.diaryofareluctantblogger.com/
8. So where do I start? Find out where your audience is.
18. Information Widget http://www. sproutbuilder.com A web widget is a portable chunk of code that can be installed and executed within any separate web page by an end user. A widget adds some content to that page that is not static. From Wikipedia, the free encyclopedia http://en.wikipedia.org/wiki/Web_widget
25. What’s the ROI? Is all this new technology worth the time?
26. “ NCFR uses the Carver Policy Model of governance, where board members and the executive director report in writing on organization policies for each monthly board meeting. SharePoint allows us to post all the reports online and to utilize survey tools to gather input. Board members no longer have to search email inboxes for attachments. Use of SharePoint for shared documents has reduced anxiety and stress and vastly improved board governance.”
27. “ Our last board meeting conference call took only 45 minutes.”
32. Forrester Research Social Technographics ladder of participation by Charline Li, http://blogs.forrester.com/groundswell/2007/04/forresters_new_.html
33. Gartner's Four Levels of Community Engagement by Gartner Research, http://www.gartner.com/it/page.jsp?id=721008 via Jeremiah Owyang, http://www.web-strategist.com/blog/category/community-marketing/
34. The 5 Levels of Competitiveness in Social Media by Reem Abeidoh, http://www.reemabeidoh.com/social-media/the-5-levels-of-competitiveness-in-social-media/