OECD Conference Educating for Innovative Societies on 26 April 2012 - Session 5: Assessments for Skills in Thinking and Creativity - OECD International Assessment of Problem Solving Skills by Michael Davidson
This document summarizes the eight steps of the Simplex problem-solving model: 1) Problem Finding, 2) Fact Finding, 3) Problem Definition, 4) Idea Finding, 5) Selection & Evaluation, 6) Planning, 7) Sell Idea, and 8) Action. The model is a circular process for solving current problems and identifying new problems on an ongoing basis. Each step of the process is described in one to three sentences with techniques for implementation.
The document outlines different types of managerial skills including technical, human, conceptual, design, analytical, and administrative skills. Conceptual skills like understanding relationships between an organization and its environment are most crucial for top-level managers. Technical skills are least important for top managers but highly important for supervisory managers. Administrative skills involve getting things done through others by implementing plans, communicating, cooperating, and coordinating.
1. Training aims to improve employee performance and bring about changes in their knowledge, skills, attitudes, and behaviors to do a particular job.
2. There are different types of training like skills training, technical skills training, cross-functional training, team training, and refresher training.
3. Training provides benefits like increased productivity, improved quality and health and safety, and helps achieve organizational objectives and prepare employees for higher level roles.
The document provides information about GTCC's Campus Pride and Civility Initiative Mentor/Coaches Workshop. It details that GTCC has 43 buildings across 4 campuses and serves 43,000-44,000 students annually in curriculum, adult education and continuing education programs. The initiative's mission is to promote student success through mentoring, leadership activities and modeling industry standards to empower students. The goals are to support students' welfare, provide career support and networking, and encourage retention and graduation.
The document discusses basic communication skills, including establishing rapport, listening, barriers to communication, and body language. Some key points covered are:
- Establishing rapport requires self-confidence, understanding people, enthusiasm, eye contact, and interest in the other person.
- Listening makes up 45% of the total communication process, while speaking is 30% and writing is 9%.
- Barriers to communication can be related to the communicator, receiver, or external environment factors like noise levels.
- Over 55% of communication comes from body language such as posture, eye contact, orientation, and facial expressions.
The document discusses interpersonal skills and their importance in the workplace. It defines interpersonal skills as traits that help with communication and relationships. These skills are crucial for interactions like meetings, coaching, and problem-solving. They also facilitate effective internal teamwork and external relationships with suppliers and customers. The document provides tips for developing interpersonal skills, such as communicating clearly, active listening, and resolving conflicts. It emphasizes that organizations now compete based on their people's skills rather than just products.
The Psychophysiology of Ethics and the Training of Future Ethical Business Le...ACBSP Global Accreditation
The study explored using HeartMath heart rate variability biofeedback training to increase empathy and ethical decision-making in business students. Students in an experimental group received HeartMath training while a control group did not. Both groups were taught the Ross-Garrett model of ethical decision-making and took pre- and post-tests of empathy and ethical judgments. Scores increased for both groups from pre- to post-test in the predicted directions, with slightly greater increases in the experimental group, suggesting the HeartMath training may have had a positive impact though the small sample size limited statistical power.
This document summarizes the eight steps of the Simplex problem-solving model: 1) Problem Finding, 2) Fact Finding, 3) Problem Definition, 4) Idea Finding, 5) Selection & Evaluation, 6) Planning, 7) Sell Idea, and 8) Action. The model is a circular process for solving current problems and identifying new problems on an ongoing basis. Each step of the process is described in one to three sentences with techniques for implementation.
The document outlines different types of managerial skills including technical, human, conceptual, design, analytical, and administrative skills. Conceptual skills like understanding relationships between an organization and its environment are most crucial for top-level managers. Technical skills are least important for top managers but highly important for supervisory managers. Administrative skills involve getting things done through others by implementing plans, communicating, cooperating, and coordinating.
1. Training aims to improve employee performance and bring about changes in their knowledge, skills, attitudes, and behaviors to do a particular job.
2. There are different types of training like skills training, technical skills training, cross-functional training, team training, and refresher training.
3. Training provides benefits like increased productivity, improved quality and health and safety, and helps achieve organizational objectives and prepare employees for higher level roles.
The document provides information about GTCC's Campus Pride and Civility Initiative Mentor/Coaches Workshop. It details that GTCC has 43 buildings across 4 campuses and serves 43,000-44,000 students annually in curriculum, adult education and continuing education programs. The initiative's mission is to promote student success through mentoring, leadership activities and modeling industry standards to empower students. The goals are to support students' welfare, provide career support and networking, and encourage retention and graduation.
The document discusses basic communication skills, including establishing rapport, listening, barriers to communication, and body language. Some key points covered are:
- Establishing rapport requires self-confidence, understanding people, enthusiasm, eye contact, and interest in the other person.
- Listening makes up 45% of the total communication process, while speaking is 30% and writing is 9%.
- Barriers to communication can be related to the communicator, receiver, or external environment factors like noise levels.
- Over 55% of communication comes from body language such as posture, eye contact, orientation, and facial expressions.
The document discusses interpersonal skills and their importance in the workplace. It defines interpersonal skills as traits that help with communication and relationships. These skills are crucial for interactions like meetings, coaching, and problem-solving. They also facilitate effective internal teamwork and external relationships with suppliers and customers. The document provides tips for developing interpersonal skills, such as communicating clearly, active listening, and resolving conflicts. It emphasizes that organizations now compete based on their people's skills rather than just products.
The Psychophysiology of Ethics and the Training of Future Ethical Business Le...ACBSP Global Accreditation
The study explored using HeartMath heart rate variability biofeedback training to increase empathy and ethical decision-making in business students. Students in an experimental group received HeartMath training while a control group did not. Both groups were taught the Ross-Garrett model of ethical decision-making and took pre- and post-tests of empathy and ethical judgments. Scores increased for both groups from pre- to post-test in the predicted directions, with slightly greater increases in the experimental group, suggesting the HeartMath training may have had a positive impact though the small sample size limited statistical power.
This document provides tips on problem solving skills. Some of the key tips include: identifying problems clearly; analyzing problems thoroughly to understand the root causes; prioritizing important problems and solving them as soon as possible; asking for help from others when needed; generating potential solutions instead of sticking to only popular ones; making detailed plans to carry out chosen solutions; and carrying out the solutions step-by-step with a positive attitude. The overall message is that having strong problem solving skills can help one deal with difficulties more efficiently.
This document discusses effective and successful management. It defines effective managers as those who achieve high performance standards and satisfy subordinates, while successful managers are defined by their speed within an organization. The document recommends treating people fairly according to merit, praising others, encouraging feedback, and criticizing sandwiched between praise. Effective people management also involves thinking of oneself as a team leader and changing structures in response to markets. Key skills for managers include planning, organizing, goal-setting, self-assessment, team building, time management, problem-solving, communication, and emotional intelligence. Stress and its sources at work are examined, as well as techniques for combating stress like exercise, meditation, and prioritizing responsibilities. The importance of
This document discusses various managerial skills. Conceptual skills involve visualization, analysis, innovation, and problem identification. These skills are most important for top-level managers. Human relations skills include interpersonal skills, communication, motivation, and team building, which are crucial at all levels of management. Technical skills refer to using equipment and performing specific tasks, which are most important for operational-level managers.
The document discusses interpersonal skills and their importance in an organizational context. It defines interpersonal skills as traits like manners, attitude and behavior that help communicate and maintain relationships. It notes the vast number of interpersonal interactions within organizations both internally between teams and departments, and externally with suppliers and customers. Developing strong interpersonal skills can improve relationships, productivity, working environment and overall success, and provide competitive advantage through better relationships over the long term. It presents a model of interpersonal skills including personality development and leadership skills. It provides 10 tips for developing interpersonal skills such as smiling, paying attention, active listening and resolving conflicts.
This document outlines different types of training provided in organizations: induction/orientation training introduces new employees; job training increases skills for current roles; safety training minimizes accidents; promotional training prepares for advancement; refresher training updates skills; remedial training addresses issues; and internship training provides practical experience. It also provides examples of training programs from companies like Infosys, Siemens, and Motorola that improved employee productivity and performance through continuous learning initiatives.
Impact of Poor Basic Skills: The Employer PerspectiveIpsos UK
Trinh Tu, Research Director, Ipsos MORI Social Research Institute delivered this presentation on the Impact of poor skills: Employer perspective at 'Improving basic skills: An international perspective on a UK dilemma'; an Academic Conference sponsored by the Department of Business, Innovation & Skills (BIS) and Ipsos MORI’s Social Research Institute held on 14 January 2015.
Technical Skills for Marketers -- gaining the skills you need to be indispensable
There's been a lot of talk of roles like Growth Hackers, Marketing Ninjas and Technical Marketers in the past year; regardless of if you subscribe to these labels, technical marketing skills are becoming a requirement to be a successful in online marketing. The marketers who know SQL, can write code or use PivotTables in Excel will be the most desirable and productive individuals in our industry. In this talk, Jamie will discuss the technical skills every online marketer should be developing along with strategies and resources on how to get there.
Managers are responsible for overseeing organizational resources to achieve goals. The four main functions of management are planning, organizing, leading, and controlling. Planning involves setting goals and strategies, organizing establishes the organizational structure, leading provides vision and motivation, and controlling monitors performance. Managers at different levels have varying responsibilities, from first-line managers overseeing operations to top managers establishing company-wide goals. Globalization and technology are changing management roles and requiring new skills.
The document discusses problem solving skills and techniques. It describes the problem solving process as having five steps: 1) defining the problem, 2) finding possible solutions, 3) choosing the best solution, 4) implementing the solution, and 5) evaluating the solution. It also discusses common problem solving tools like brainstorming and the 5 Whys technique. Finally, it lists some reasons why people may fail to solve problems effectively, such as not being methodical or misinterpreting the problem.
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This document provides tips on problem solving skills. Some of the key tips include: identifying problems clearly; analyzing problems thoroughly to understand the root causes; prioritizing important problems and solving them as soon as possible; asking for help from others when needed; generating potential solutions instead of sticking to only popular ones; making detailed plans to carry out chosen solutions; and carrying out the solutions step-by-step with a positive attitude. The overall message is that having strong problem solving skills can help one deal with difficulties more efficiently.
This document discusses effective and successful management. It defines effective managers as those who achieve high performance standards and satisfy subordinates, while successful managers are defined by their speed within an organization. The document recommends treating people fairly according to merit, praising others, encouraging feedback, and criticizing sandwiched between praise. Effective people management also involves thinking of oneself as a team leader and changing structures in response to markets. Key skills for managers include planning, organizing, goal-setting, self-assessment, team building, time management, problem-solving, communication, and emotional intelligence. Stress and its sources at work are examined, as well as techniques for combating stress like exercise, meditation, and prioritizing responsibilities. The importance of
This document discusses various managerial skills. Conceptual skills involve visualization, analysis, innovation, and problem identification. These skills are most important for top-level managers. Human relations skills include interpersonal skills, communication, motivation, and team building, which are crucial at all levels of management. Technical skills refer to using equipment and performing specific tasks, which are most important for operational-level managers.
The document discusses interpersonal skills and their importance in an organizational context. It defines interpersonal skills as traits like manners, attitude and behavior that help communicate and maintain relationships. It notes the vast number of interpersonal interactions within organizations both internally between teams and departments, and externally with suppliers and customers. Developing strong interpersonal skills can improve relationships, productivity, working environment and overall success, and provide competitive advantage through better relationships over the long term. It presents a model of interpersonal skills including personality development and leadership skills. It provides 10 tips for developing interpersonal skills such as smiling, paying attention, active listening and resolving conflicts.
This document outlines different types of training provided in organizations: induction/orientation training introduces new employees; job training increases skills for current roles; safety training minimizes accidents; promotional training prepares for advancement; refresher training updates skills; remedial training addresses issues; and internship training provides practical experience. It also provides examples of training programs from companies like Infosys, Siemens, and Motorola that improved employee productivity and performance through continuous learning initiatives.
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Trinh Tu, Research Director, Ipsos MORI Social Research Institute delivered this presentation on the Impact of poor skills: Employer perspective at 'Improving basic skills: An international perspective on a UK dilemma'; an Academic Conference sponsored by the Department of Business, Innovation & Skills (BIS) and Ipsos MORI’s Social Research Institute held on 14 January 2015.
Technical Skills for Marketers -- gaining the skills you need to be indispensable
There's been a lot of talk of roles like Growth Hackers, Marketing Ninjas and Technical Marketers in the past year; regardless of if you subscribe to these labels, technical marketing skills are becoming a requirement to be a successful in online marketing. The marketers who know SQL, can write code or use PivotTables in Excel will be the most desirable and productive individuals in our industry. In this talk, Jamie will discuss the technical skills every online marketer should be developing along with strategies and resources on how to get there.
Managers are responsible for overseeing organizational resources to achieve goals. The four main functions of management are planning, organizing, leading, and controlling. Planning involves setting goals and strategies, organizing establishes the organizational structure, leading provides vision and motivation, and controlling monitors performance. Managers at different levels have varying responsibilities, from first-line managers overseeing operations to top managers establishing company-wide goals. Globalization and technology are changing management roles and requiring new skills.
The document discusses problem solving skills and techniques. It describes the problem solving process as having five steps: 1) defining the problem, 2) finding possible solutions, 3) choosing the best solution, 4) implementing the solution, and 5) evaluating the solution. It also discusses common problem solving tools like brainstorming and the 5 Whys technique. Finally, it lists some reasons why people may fail to solve problems effectively, such as not being methodical or misinterpreting the problem.
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OECD International Assessment of Problem Solving Skills
1. OECD International assessment
of problem solving skills
Educating for Innovative Societies
26 April 2012
Michael Davidson
OECD Directorate for Education
2. The story so far….
• PISA 2003
– Problem solving (paper based)
• PIAAC
– Problem solving in technology‐rich environments
(computer based)
• PISA 2012
– Dynamic problem solving (computer based)
• PISA 2015
– Collaborative problem solving (computer based)
3. PISA 2003 problem solving
• Problem solving is an individual’s ability to use
cognitive processes to confront and resolve real,
cross-disciplinary situations where the solution
path is not immediately obvious and where the
literacy domains or curricular areas that might
be applicable are not within a single domain of
mathematics, science or reading.
5. The PISA 2012 definition of problem
solving competency
• problem solving competency is an individual’s
capacity to engage in cognitive processing to
understand and resolve problem situations
where a method of solution is not immediately
obvious. It includes the willingness to engage
with such situations in order to achieve one’s
potential as a constructive and reflective
citizen.
6.
7. PISA 2015 Collaborative problem
solving- challenges
• Group or individual?
• Integration of problem solving skills with student
dispositions towards social interaction?
• Practicalities
– Sampling
– Computer capabilities
– Scoring
• Human-computer approach valid?
– Interactive rather than collaborative?
8. The PISA 2015 definition of
collaborative problem solving (draft)
• Collaborative problem solving competency is
the capacity of an individual to effectively
engage in a process whereby two or more
agents attempt to solve a problem by sharing
the understanding and effort required to come
to a solution.
9. PISA 2015 CPS (draft)
Establishing Taking Establishing
understanding action organisation
Exploring and Understanding
Representing and Formulating
Planning and Executing
Monitoring and Reflecting
10. Thank you.
www.pisa.oecd.org
Sample computer based items: http://erasq.acer.edu.au/
Editor's Notes
PIAAC’s assessment of “problem solving in technology rich environments” differs from the PISA 2012 assessment of problem solving in two important aspects2. Firstly, it is primarily concerned with “information‐rich” problems. Examples include needing to locate and evaluate information on the Web or on social In PISA, ICT is integral to the assessment of problem solving but it is not integral to its definition of problem solving