OCWA is a provincial agency that operates over 800 municipal water and wastewater facilities across Ontario. In 2013, OCWA supported many community initiatives through donations and employee volunteering, such as water festivals, education programs, and fundraising over $100,000 for GlobalMedic. OCWA also launched awareness campaigns on water conservation and proper pharmaceutical disposal. Internally, OCWA engaged employees to develop a corporate social responsibility framework focused on their community, environment, and employees.

1. Sustainability
Through Social
Responsibility
2013

2. Welcome
Message from CSR
Executive Sponsor
PG 3
Corporate
Overview
PG 4
Sustainability Through
Social Responsibility
PG 6
Results &
Achievements
Our
Community
PG 8
Our
Environment
PG 16
Our
People
PG 20 2013 Highlights
at a Glance
PG 23

3. 3
Message from
CSR Executive Sponsor
Robin Kind
In 2013, OCWA celebrated an important
milestone – 20 years of providing clean,
safe water to the people of Ontario. By
virtue of what we do, you could say that
being socially responsible has always
been part of the culture here at OCWA.
Our employees perform a vital service for their
communities every day by providing clean safe drinking
water and by ensuring that the water we treat and
return to Ontario’s lakes and rivers meets the highest
environmental standards. Our commitment to providing
clean safe water goes well beyond our regular business
activities. OCWA employees across Ontario support
their communities by participating in community
events, volunteering their time to various causes and
consistently challenging themselves to pursue ideas
that align with our vision of being “A trusted world
leader in water”.
2013 was a busy year for OCWA. We supported many
initiatives throughout the year, investing nearly $100,000
on community health, education and sustainability.
Working with teachers and OCWA operators, we
developed materials for grade 8 students on the value
of water and the water cycle, and launched our “Dive
into a Career in Water” campaign, educating high
school and college students about career opportunities
in the water treatment industry. We also sponsored
children’s water festivals across the province, and
supported a museum exhibit focused on how water
can be managed and sustained for the future.
We continued our support of GlobalMedic, a Canadian
charity that deploys emergency responders to provide
disaster relief and clean drinking water to those in need
around the globe, bringing the
amount we’ve raised for this
charity over the last three years
to over $100,000.
In 2013, OCWA strengthened its
commitment to Corporate Social
Responsibility (CSR) and made
clear our strategy for the future. Working with a cross-
section of our employees, we held several workshops,
during which we asked ourselves: What do we believe in
as an Agency? What matters most to our employees, to
our clients and to the communities we serve? What are
our long-term goals for managing sustainability? These
questions led to some great discussion, and helped us
focus our CSR efforts for 2014 and beyond.
Our CSR program is now organized into three key
areas that help guide our activities and initiatives and
genuinely speak to what is important to us as OCWA
employees: Our Community, Our Environment and Our
People. Within these three areas we will continue to
focus on some familiar programs and will also pursue new
initiatives that align with OCWA’s business strategies.
While the next few pages highlight some of our
major accomplishments over the past year, our most
important achievements won’t be found on the pages
of this report, but rather throughout our offices and
facilities across the province. We know that our success
is the result of an amazing team of employees who
are passionate about water, providing great service
to OCWA’s clients and making a difference in the
communities we serve.
Thank you for your interest in our Corporate Social
Responsibility Report – we look forward to continuing
to build our program in 2014 and to sharing our
progress with you.

4. 4
Corporate Overview
Canada’s water and
wastewater experts
The Ontario Clean Water Agency (OCWA) is a provincial
agency that operates and maintains over 800 municipal
water and wastewater facilities and a number of private
sector water treatment sites across the province — more
than any other operator in Canada. We work with our clients
in piloting innovative technologies that conserve energy,
increase capacity and reduce operating costs. In addition
to the operation and management of water treatment
facilities, the Agency provides consulting, training, project
engineering and asset management services. OCWA also
has a number of strategic partnerships with various global
water organizations and continues to explore new business
opportunities within and outside the province.
QUICK FACTS
Total of facilities
under management:
820
Number of clients:
286
Number of employees:
812

5. 5
Did you know?
4.5
Millionpeople drink OCWA-
treated water every day.
820
water and wastewater
treatment facilities are
managed by OCWA –
more than any other
Canadian operator.
75%
of Ontario’s outsourced
water treatment facilities
are managed by OCWA.
MORE
THAN 1in3
Ontario residents drinks
OCWA-treated water.

6. 6
Sustainability through
Social Responsibility
OCWA’s vision is to be “A trusted world leader in water.”
We support this vision by making positive contributions
to the lives of our employees, to the sustainability of
communities where we live and work, and to future
generations. We consider the social, environmental and
economic impact of our activities, both as individuals
and as an Agency and embed CSR in our strategies and
business objectives.
Beyond providing clean safe water, OCWA makes
valuable contributions to Ontario by supporting numerous
community and educational initiatives. In particular, our
employees take great pride in sharing their knowledge of
water with youth, and see “water literacy” as fundamental
to the protection and sustainability of this precious resource.
We also believe we can play an important role in
the global community by supporting innovative and
sustainable solutions for water treatment. We work with
Ontario companies on the demonstration, testing and
commercialization of new treatment technology and we
collaborate with researchers on the study of water issues.

7. 7
Our Corporate
Social
Responsibility
Framework
CSR
OCWA’s
Framework
Our
Community
Our
Environment
Our
People
Support the sustainability
of our communities
Educate the public on the
value of water
Provide products and
services that support our
clients’ sustainability
Reduce our
environmental footprint
Promote resource
efficiency through
innovative and clean
technology
Provide our employees
opportunities for training,
advancement and
leadership
Maintain a safe, diverse
and inclusive workplace
while consistently living
our values

8. 8
Results and
Key Achievements
Our Community
OCWA employees live in – and are a
part of – the communities where we
do business. Each year, our employees give
back through volunteering and fundraising
for local charities and causes. In 2013, we
supported and participated in over 100
community events; employees ran, walked,
biked, assembled water filtration buckets,
cooked turkey lunches and built a test
facility — all for causes close to their hearts.
OCWA also sponsored several water
festivals and cultural events, including
the “Surface Tension / The Future of Water”
Exhibit at The Museum in Waterloo. Operators
from across Ontario educate children on the
value of water and the water cycle through
school visits and regularly provide facility
tours to members of the public. In OCWA’s
northeastern region, OCWA employees
donated over 500 hours to help build a pilot
water treatment plant for students in
Northern College’s Environmental Technical-
Water and Wastewater Systems Operations
Program, providing them with an opportunity
for important hands-on training.
2013 also saw the launch of two
public awareness campaigns:
“A Prescription for Clean Water” encourages
the public to return unused pharmaceuticals
back to the pharmacy for proper disposal,
while the BlueW campaign promotes the
benefits of drinking tap water and reusable
water bottles.
QUICK FACT
Employees
raised $53,000
for GlobalMedic in
2013, bringing the
total raised to over
$100,000.

9. [top left] OCWA employees celebrate World
Water Day alongside GlobalMedic volunteers
by assembling water filtration buckets for
families in need.
[top right] GlobalMedic founder, Rahul Singh
(left) poses with guest speaker, CityNews anchor
Gord Martineau (centre), Andrew Budziak,
GlobalMedic (far right), and Jodi Travers (second
from left) and Robin Kind (second from right),
co-chairs of OCWA’s GlobalMedic campaign at
the 2nd annual OCWA Fundraising Dinner for
GlobalMedic, where guests helped raise close
to $17,000 for the charity.
[bottom left] OCWA Operator Jacques Breen
deployed on a GlobalMedic mission to India,
helping to restore clean water to areas hit
hard by monsoons.
9
Drop in the
Bucket Campaign!
In 2012, OCWA began supporting GlobalMedic, a Canadian
charity that deploys emergency responders to provide
disaster relief and clean drinking water to communities in
need around the world. OCWA employees raise funds to
support GlobalMedic’s international missions, and volunteer
their time to assemble water purification units – simple
bucket filtration systems that can supply families with
clean drinking water for a year. We are proud to have raised
$53,000 in 2013, and to have had one of our operations
managers volunteer for a GlobalMedic mission in India.

10. Results and Key Achievements
10
Our Community
OCWA Tees off
to Tune of $15,000
OCWA South Peel employees held the 7th Annual
South Peel Gary Booth Memorial Golf Tournament
at BraeBen golf course in Mississauga on September
10, raising $15,000 for the Trillium Health Centre
Cardiac Unit. The tournament – held in memory of
OCWA employee Gary Booth – has raised a total of
$118,641.79 for the health centre since its inception.
QUICK FACT
Employees raised
over $25,000 for
various health-related
organizations and
charities.
QUICK FACT
OCWA invested
almost $100,000 to
encourage water
literacy, arts and
culture and physical
activity.
Dropping the Puck
for Breakfast Programs
Once again in 2013, OCWA supported the Ontario
Municipal Hockey Tournament in Mount Forest
Ontario, co-organized by OCWA operator, Dan Yake.
A total of $2,500 was donated to elementary school
breakfast programs in Wellington North and to Warm
Winter Wishes at the local high school, a program
providing winter clothing for local children.
OCWA operator, Dan Yake poses with some young friends at the Arthur
Public School’s breakfast program, after presenting a cheque from
funds raised in the 2013 Ontario Municipal Hockey Tournament.

11. 11
OCWA Pitches in to
Keep our Shorelines Clean
OCWA employees participated in the 2013 Great
Canadian Shoreline Clean-up, started 20 years
ago and recognized as not only one of the largest
direct action conservation programs, but also
as a significant contributor to the International
Coastal Cleanup in Canada. We look forward
to expanding our participation in this initiative
across the province.
Promoting Tap Water
OCWA has partnered with Blue W, a community-based
program dedicated to promoting municipal tap water
as a healthy, easily accessible alternative to purchasing
bottled drinks. The website provides a detailed map
on where to find free public and commercial sources
of drinking water to fill reusable bottles, without
compelling the public to make additional purchases.
OCWA and Peel Region launched a Blue W campaign
in 2013, and we are currently working with the
communities of Leamington, Kingsville and Essex,
with plans for further outreach in 2014.
OCWA Pedals for
Heart and Stroke
On Friday, August 23, twenty-one OCWA
employees took to the streets of Toronto to ride
the Big Bike in support of the Heart and Stroke
Foundation. The team raised over $4,000 in
support of the cause.
OCWA Employees from the Elgin Area Primary Water Supply
System take a break from cleaning almost 150 pounds of debris
during the Great Canadian Shoreline Cleanup!
OCWA employees get into the spirit as they navigate their
“Big Bike” through the streets of downtown Toronto to raise
funds for Heart and Stroke.

12. Results and Key Achievements
Our Community
12
OCW
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r pe
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th
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itt
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su
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l Op
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ve
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em
ist
ry
co
ur
se
in
eit
he
r gr
ad
e
11
or
12
to
qu
ali
fy
fo
r po
st-
se
co
nd
ar
y pr
og
ra
m
s in
yo
ur
co
m
m
un
ity
. Th
ey
op
en
th
e
do
or
to
yo
ur
fu
tu
re
in
th
e
wo
rld
of
OC
W
A.
fo
r m
or
e
in
fo
rm
at
io
n,
visit ou
r ca
re
er
s pa
ge
at
www.o
cw
a.
co
m
or
em
ail us
at
ca
re
er
s@
oc
wa.
co
m
.
W
e
will
he
lp
yo
u
na
viga
te
yo
ur
ca
re
er
in
wat
er
.
dive
in
to
a
ca
re
er
at
OCW
A.
Jo
in
ou
r te
am
. Co
nt
rib
ut
e
to
th
e
he
alt
h
of
yo
ur
co
m
m
un
ity
.
Ga
in
a
se
cu
re
job
th
at
yo
u’l
l lov
e,
wi
th
a
co
m
pe
tit
ive
to
ta
l
co
m
pe
ns
at
ion
pa
ck
ag
e,
an
d
th
e
kn
ow
led
ge
th
at
yo
u
ar
e
re
sp
on
sib
le
fo
r pr
ot
ec
tin
g
pu
bli
c
he
alt
h
an
d
th
e
en
vir
on
m
en
t
wh
er
e
yo
u
liv
e
an
d
wo
rk
.
Th
e
rig
ht
pe
rso
n
ha
s a
pa
ss
ion
fo
r th
e
en
vir
on
m
en
t,
fo
r m
ak
ing
th
e
wo
rld
be
tte
r an
d
fo
r lea
rn
ing
an
d
do
ing
ne
w
th
ing
s all
th
e
tim
e.
If
th
at
is
yo
u,
ge
t re
ad
y to
pla
n
yo
ur
ca
re
er
in
wa
te
r.
A
ca
re
er
at
OC
W
A
is
wa
itin
g.
Th
er
e
ar
e
lot
s of
wa
ys
to
ge
t
yo
ur
fee
t we
t.
rig
ht
ou
t of
hi
gh
sc
ho
ol
.
W
rit
e
an
d
pa
ss
th
e
OI
T
ex
am
to
be
co
m
e
an
Op
er
at
or
-in
-T
ra
ini
ng
(O
IT)
. Th
en
yo
u
ca
n
at
te
nd
th
e
En
try
-L
ev
el
Dr
ink
ing
W
at
er
Op
er
at
or
Co
ur
se
pr
ior
to
ap
ply
ing
fo
r a
job
at
OC
W
A.
Th
is
co
uld
giv
e
yo
u
an
ad
va
nt
ag
e
ov
er
th
os
e
wh
o
ha
ve
n’t
ta
ke
n
th
e
co
ur
se
.
Vis
it
th
e
On
ta
rio
W
at
er
W
as
te
wa
te
r Ce
rti
fic
at
ion
Of
fic
e
to
lea
rn
m
or
e
ab
ou
t th
e
OI
T
at
ht
tp
://
ww
w.
ow
wc
o.
ca
/h
ow
to
_o
it.h
tm
an
d
th
e
W
alk
er
to
n
Cl
ea
n
W
at
er
Ce
nt
re
(W
CW
C)
sit
e
fo
r
inf
or
m
at
ion
ab
ou
t th
e
En
try
-L
ev
el
Dr
ink
ing
W
at
er
Op
er
at
or
Co
ur
se
at
ht
tp
s:/
/w
ww
.w
cw
c.c
a/
en
/tr
ain
ing
/e
nt
ry-
lev
el/
“ th
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in
dust
ry
is
reC
es
si
On-p
rOOf.
pe
Opl
e
Al
W
Ay
s
nee
d
Cle
An
W
At
er
.
it
pr
Ovi
des
A
lO
t
Of
se
Curit
y.
”
je
re
my
mA
nn
in
g
, Op
er
At
iO
ns
mA
nA
ge
r,
kA
WA
rt
hA
Th
e pe
op
le at
OC
WA kn
ow
.
We filt
er
it,
tre
at
it an
d test
it
alo
ng
the wa
y, so
yo
u do
n't
ha
ve
to
wo
rry
ab
ou
t wh
at
yo
u drink
wh
en
yo
u’re
thirs
ty.
Or
wh
at
yo
u use wh
en
co
ok
ing
a po
t of
pa
sta.
On
tario
en
joys
so
me of
the
grea
test
tasting
, an
d safest
wa
ter in the wo
rld
. We shou
ld
kn
ow
. Th
e pe
op
le at
OC
WA
are wa
ter professio
na
ls.
We are co
ntinu
ou
sly
tra
ine
d
on
the lat
est tech
no
logies
an
d regu
lat
ions. We take
im
men
se
pride in alw
ays
prov
iding
safe
wa
ter.
An
d we
ha
ve
the supp
ort
of
a wide
rang
e of
sp
ec
ialists
an
d supp
ort service
s ins
ide
OC
WA.
We are the lar
ge
st
wa
ter tre
atmen
t op
erator
in
Ca
na
da
—
resp
on
sib
le for
prod
uc
ing
ov
er
80
0 million
litr
es
of
drink
ing
wa
ter, an
d
cle
an
ing
ov
er
1.1 billio
n litr
es
of
wa
stew
ater,
every da
y.
TrusT us TO mAke WATer sAfe.
WhAt’s in
yOur water?
OCWA Profile
Na
me
:Se
an
Be
echOc
cu
pa
tiO
N:
Op
era
tor
/M
echanic
,
Str
atford
, On
tar
io
Sa
la
ry
ra
NG
e:
$4
7,7
53
to
$5
8,0
43
per yea
r
(inc
lud
ing
pay for
certifi
cation)
ed
uc
at
iON
:
Ba
chelo
r of Sc
ien
ce,
ma
jor
in En
viro
nm
ental
Sc
ien
ce,
min
or
in Bio
log
y.
iNt
er
eS
tS
:
“I firs
t join
ed
OC
WA
as
a sum
me
r stu
dent
befor
e
heading
off
to
unive
rsit
y.”
“in
th
is
jO
b, yO
u get
A COntinuing
ed
uCAt
iOn, fr
Om
One-dAy
tO
One-Wee
k
COurse
s,
And th
ey
Are All
pA
id
fO
r. yO
u
get
tO
le
Arn neW
knOWle
dge And sk
ills
While yO
u Are WOrking.
”
ON
th
e jO
b:
“As
an
op
era
tor
me
chanic,
I get to
use
bo
th
my
bra
in and my
bo
dy.
This job
sur
e keeps
me
fit.
On
e mo
me
nt
I am
in the
lab
tes
ting
the
wa
ter
or
sitt
ing
at my
desk
writin
g up
a
rep
ort
, and the
next I am
pu
ttin
g on
my
gear
to
go
outsid
e and cle
an
a tan
k, or
tak
e wa
ter
sam
ple
s. This is a gre
at life
. You can alw
ays
be
active
and do
ing
some
thin
g diff
ere
nt
fro
m
mo
rning
until eve
nin
g,
and you can
find
some
thin
g new eve
ry day.”
be
St
th
iNG
ab
Ou
t my
jO
b:
“I can use
my
org
aniza
tional ski
lls
and yet
alw
ays
be
active
.”
Wh
y yO
u Sh
Ou
ld
jO
iN
uS
:
“You can come
fro
m
any backgro
und:
sci
ence, enviro
nm
ent, ele
ctr
ica
l, me
chanica
l,
and be
able to
apply
wh
at you know
here.
In this
job
you devel
op
new ski
lls
const
antly,
so
if you like
to
lea
rn,
and like
to
use
bo
th
your
head
and your
hand
s,
this
is a gre
at job
.”
water.
We turn On
A tAp And
tAke it
fOr
grAnted.
Ou
r pe
op
le at
the On
tario
Clea
n Water
Ag
en
cy
(OCW
A)
make it look
effortless. it isn
’t.
A lot of
wo
rk
go
es
int
o takin
g
wa
ter fro
m
its
so
urce
—
a lak
e or
an
un
de
rgroun
d we
ll —
an
d making
it safe
to
drink
.
Water
is a fin
ite
reso
urce
. go
od
so
urce
wa
ter is be
co
ming
ha
rder
to
fin
d.
An
d we
ha
ve
to
en
sure
that
there’s
en
ou
gh
wa
ter flo
wing
to
mee
t the grow
ing
thirs
t of
On
tario
co
mmun
itie
s.
We start by
testing
wa
ter at
the so
urce
to
see wh
at’s in it.
All the wa
ter fro
m
lak
es
an
d we
lls
must be
tre
ated
to
be
safe. Ou
r job is to
make sure
that
every drop
of
so
urce
wa
ter is cle
an
an
d cle
ar
be
fore
it arriv
es
in an
yo
ne
’s ho
mes
—
no
matter wh
ich
tap we
turn
on
.
it stArts
AT The sOurCe.
ON
th
e jO
b:
“I do
enviro
nm
ental
comp
lian
ce, wh
ich
me
ans
tha
t I ma
ke
sur
e wh
at go
es
out to
the
rive
rs
me
ets
the
strict
enviro
nm
ental
sta
nd
ard
s set
by
the
pro
vin
cia
l and fed
era
l go
ver
nm
ents.
I go
out in the
fiel
d and tak
e sam
ple
s,
and the
n analy
ze
the
m
in the
lab
. I get to
cond
uct res
earch
, do
in-house
mo
nito
ring
of raw
sew
age and the
n write
sta
nd
ard
s and
pro
cess
ma
nuals
for
eve
ry pro
cess
we
carry
out. An
d I write
all
of the
qu
art
erly and annual
rep
ort
s. A bo
nus —
I get to
use
my
ma
th
ski
lls!”
be
St
th
iNG
ab
Ou
t my
jO
b:
“I get to
use
my
degre
e eve
ry day!”
Wh
y yO
u Sh
Ou
ld
jO
iN
uS
:
“You ma
ke
go
od
mo
ney usi
ng
your
ski
lls
in sci
ence.”
“i get
tO
prOte
Ct th
e en
virOnmen
t ev
er
y dAy
,
And th
At
fe
el
s greA
t!
”
OCWA Profile
Na
me
:Alli
son Billing
sle
y
Oc
cu
pa
tiO
N:
Pro
cess
and Co
mp
lian
ce
Tec
hnicia
n,
Bra
ntford
, On
tar
io
Sa
la
ry
ra
NG
e:
$5
6,1
85
to
$6
7,7
49
per yea
r
(inc
lud
ing
pay for
certifi
cation)
ed
uc
at
iON
:
Ba
chelo
r of Sc
ien
ce,
ma
jor
in Ge
og
rap
hy.
iNt
er
eS
tS
:
“I wa
s alw
ays
ob
ses
sed
wit
h enviro
nm
ental
and wa
ter
rela
ted
iss
ues.”
Dive Into a Career in Water
Like other industries, the water and wastewater
industry is facing the challenge of an aging
workforce. To ensure there are qualified water
professionals ready to step into vacancies, OCWA
has launched a recruitment initiative aimed at
high school and college students. OCWA’s “Dive
Into a Career in Water” introduces students to
exciting career opportunities in the water industry.
In 2013, OCWA staff attended six career fairs,
and introduced our new brochures at the Ontario
School Counsellors’ Association annual conference,
where approximately 150 counsellors from across
Ontario got a first-hand look at possible water and
wastewater career paths for their students.
QUICK FACT
Over 75 grade
nine students have
experienced a day in the
life of an OCWA employee
through OCWA’s support
of the Take our Kids to
Work Day program.
Take Our Kids to Work Day
As in past years, OCWA hosted Grade 9 students
from across Ontario for the 2013 Take Our Kids
to Work Day, a national program that encourages
Grade 9 students to spend the day at the workplace
of a parent, guardian, family friend, or volunteer
host.This program promotes the importance of
education, skills development and training and
presents OCWA with an opportunity to support
youth career exploration, while demonstrating
the Agency’s strengths as an employer of choice.
Students were provided tours of OCWA facilities,
and received presentations on “Health and Safety
for Young Workers” and “Water in the World,”
exploring the importance of this valuable resource.
The students then spent the rest of the day
shadowing their parent/host and learning about
different careers within OCWA.
Grade 9 students toured various OCWA facilities across Ontario
as part of the Take Our Kids to Work Day initiative.

13. 13
QUICK FACT
In 2013, OCWA
helped provide hands-
on learning to thousands
of young minds through
participation in Children’s
Water Festivals
across Ontario.
Young Innovators Challenged
at SCInnovation Day
OCWA staff were pleased to participate as student
mentors in the inaugural SCInnovation Day, June 11
at the MaRS Centre. SCInnovation is a unique event
that targets high school students and encourages
them to pursue careers in science and technology.
As part of our water literacy and career outreach
initiative, OCWA will be a title sponsor and part of
the organizing committee for SCInnovation 2014,
taking place in Spring 2014.
Don’t Flush That!
OCWA teamed up with the Clean Water Foundation
(CWF) in launching “A Prescription for Clean Water”
campaign. This program encourages the public to
dispose of their unwanted medications by taking
them back to local pharmacies, where they can
be collected and disposed of safely, as opposed to
flushing them down the toilet or throwing them in
the garbage. OCWA and CWF officially launched the
campaign at Toronto’s Green Living Show in April
2013 and participated in several other community
outreach events throughout the year, including the
Green Expo in Temiskaming Shores and distribution
of awareness materials through water bills in some
of our client communities.
Students work on their team challenges during SCInnovation Day
at the maRS Centre for Excellence

14. Results and Key Achievements
Our Community
14
OCWA Lends a Hand at the
International Plowing Match
and Rural Expo in Perth County
Each year, OCWA employees take time out of
their busy schedules to set up the water treatment
system for the International Plowing Match and
Rural Expo. OCWA’s Emergency Response Team
(OERT) was on hand for the commissioning
and disinfection of the system, while the local
operations team took care of system operations,
maintenance and sampling throughout the event.
The 2013 event took place September 17-21 in
Perth County.
QUICK FACT
OCWA Employees
in northern Ontario
donated 500+ hours
to build pilot water
treatment facility at
Northern College.
Being Water Wise Starts Young
OCWA proudly supported and participated in a
number of children’s water festivals throughout the
year. These annual festivals provide children the
opportunity to learn about water and the environment
through hands-on activity centres focused on water
conservation, protection and science and technology.
Some of the festivals attended in 2013 were in
London, Brantford and the Region of Peel.

15. [bottom left] Facility equipment was donated
by generous suppliers.
[bottom right] Some of OCWA’s employees
who donated their time and expertise take
a break during the build. Left to Right:
Marc Desbiens, Jeff Tuerk, John Seguire and
Anthony Danis.
15
Helping to Build
a Pilot Water
Treatment Plant at
Northern College
OCWA employees volunteered over 500 hours to help build
a pilot water treatment plant at Northern College’s Kirkland
Lake campus for students registered in the Environmental
Technical-Water and Wastewater Systems Operations
program. This fully operational laboratory provides students
the opportunity to gain hands-on experience as they learn
their trade. OCWA employees drew up the plans and built
the plant and industry partners supplied many of the parts.
It’s a win-win situation, as OCWA hires Northern College
students on co-op placements, and will appreciate the
added value the treatment plant will bring to the students’
training. The first group of students, with experience
operating the on-campus plant, will receive co-op
placements in the summer of 2014.
“This on-campus treatment plants helps students graduate
into the industry hands-on ready. They need less real-
time on-the-job training in the workplace. It’s good for the
students, good for the college and good for the industry.”
– Eric Nielson, Senior Operations Manager,
OCWA Northeast Ontario Hub

16. Results and
Key Achievements
16
Our Environment
As part of our commitment to
supporting the Province of Ontario’s
goal of becoming a world water technology
centre, OCWA is identifying and testing
innovative and sustainable solutions that
enhance the production of clean safe
drinking water, reduce energy use and have
an overall positive impact on the environment.
In 2013, OCWA entered into a number
of partnerships and piloted water
treatment technology for five Ontario
companies. We established three research/
collaboration agreements to share best
practices and apply research findings with
academic institutions and utilities —
City of Kawartha Lakes/Fleming College, the
University of Toronto and Mekorot, Israel’s
water utility. OCWA employees also made over
20 presentations throughout 2013, sharing
expertise at conferences and tradeshows in
Ontario and internationally.
One area of particular interest to OCWA,
is the formation of disinfection by-
products (DBPs) in drinking water. In 2013,
OCWA continued exploring alternative
technologies that reduce DBPs in the water
supply, including various disinfectants as
well as advanced oxidation using UV and
Hydrogen Peroxide. OCWA is also investigating
various distribution maintenance protocols
and DBP testing options that will optimize and
improve the efficiency of our clients’ facilities.
For wastewater treatment operations, the
Agency continues to seek effluent treatment
chemicals and technologies to minimize
un-ionized ammonia and residual chlorine
to reduce our environmental impact.
QUICK FACT
Every two hours,
OCWA treats enough
water to fill enough
500 ml water bottles
to circle the earth.

17. Technology companies demonstrate
their innovative products and services
to over 230 attendees at the 2013 OCWA
Technology Showcase.
A professional panel provides feedback
to companies to help them bring their
innovative technologies to market.
17
Showcasing
New Technology
OCWA hosted the 3rd
annual OCWA Technology Showcase
on Wednesday, December 4 at the Hilton Toronto Airport
and welcomed over 230 guests from the private, public
and educational sectors. Attendees enjoyed a full day
of presentations from various speakers, heard from
municipalities about the successful implementation of
new technologies in their facilities, and visited with over
30 technology companies showcasing their products
and services. Highlights from the session included
“pitch” sessions where technology companies had the
opportunity to present their products and services to
the audience and receive feedback from an expert panel
comprised of industry, municipal and financial experts.

18. Results and Key Achievements
Our Environment
18
Cutting Energy Costs
In 2013, we continued installing new turbo blower
technology in four client communities. Collectively
these represent 1700 horsepower of equipment
that is on average 30% to 50% more efficient than
the old units. According to the US EPA’s greenhouse
gas equivalency calculator, we have eliminated
over two-thousand metric tons of C02 from the
atmosphere – equivalent to removing an estimated
489 passenger vehicles from Ontario roads. OCWA
continues to look for new technologies that will
improve and extend plant capacity, lower costs and
contribute to a cleaner environment. Supporting Research,
Sharing Knowledge
Since 2003, OCWA has contributed over $100,000
to fund the National Sciences and Engineering
Research Council’s (NSERC) Industrial Research Chair
in Water Treatment at the University of Waterloo’s
Department of Civil and Environmental Engineering.
The Chair’s major research focus is in “Risk Based
Decision Making for Water Treatment,” “Advanced
Treatment Technologies,” and “Sustainable Water
Systems.” In 2013, OCWA operators, working with
our client, Union Water Supply System (UWSS),
continued their support of the Canadian Water
Network’s Secure Source Water Project, working
specifically on a project led by Dr. Sarah Dorner
at École Polytechnique de Montreal, “Source Water
Protection in Surface Waters: Evaluating Novel
Monitoring Strategies for the Prioritization of
Threats and the Prevention of Waterborne Disease
Outbreaks.” Operators at UWSS donated their
time to help the research team study the impact
of algae blooms on drinking water quality.

19. “I get to protect
the environment
every day, and
that feels great.”
Allison Billingsley, OCWA Process and
Compliance Technician, Brantford, Ontario

20. Results and
Key Achievements
20
Our People
QUICK FACT
OCWA
celebrated
20 years in 2013
along with over 150
employees who have
been with OCWA
since its creation.
Our people are our most important
asset and we encourage them to achieve
their goals both professionally and personally.
We continue to support our employees in
their careers by providing internal and external
training and development opportunities and in
2013, OCWA employees received over 54,000
hours of training. OCWA managers participated
in leadership sessions and other programs,
including Franklin Covey’s, “Leading at the
Speed of Trust,” with a goal of improving
leadership practices and communication
across the Agency.
QUICK FACT
OCWA
employees received
approximately 16,353
hours of health and
safety training in
2013.
Ensuring the health and safety of our
employees continues to be a top priority
and is part of OCWA’s culture. We have a
well-established Occupational Health and
Safety program and in 2013, posted an injury
and illness incidence rate of 0.09, significantly
better than the industry standard. Through
ongoing training, communication and
employee recognition programs, we continue
to promote a strong culture of health and
safety, while striving to continuously improve
our performance.

21. Flangetastic Four team members
demonstrate their in-competition skills.
L-R: Tim Swan, Doug Macham, Brad Hoover.
Rounding out the foursome is Richard Junkin
(not pictured).
The OCWA Jets work together to do a live
repair on a sewer main. L-R: Tom Nicol,
Marcel Misuraca, Al Robdrup, Carly McLennan.
21
OCWA’s Operations
Challenge Teams
Take Top Honours!
2013 was another successful year for OCWA’s Operations
Challenge Teams, the OCWA Jets and the Flangetastic
Four. OCWA supported both teams in the Operations
Challenge at the Water Environment Association of
Ontario (WEAO)’s Annual Conference, where they placed
first and third overall. The OCWA Jets secured a spot to
represent WEAO internationally at the Water Environment
Federation’s Technical Expo and Conference (WEFTEC)
in Chicago. In their first year competing in Division 1, the
Jets finished fourth out of 10 teams overall, with a first
place in the Collection Event and a third place in the
Laboratory Event.
These challenges provide ample opportunities for
teambuilding and critical thinking and allow operators
to apply their knowledge and experience.

22. Results and Key Achievements
Our People
[top right] OCWA Regional Manager, Gord Williams and Human
Resources Consultant, Julie Edwards (right) present an OCWAMarine
award for leadership to Johanna Tucker for her work in developing a
budget planning tool to assist Northern Region managers.
[middle right] Cindy Spencer, from the office of the VP of Operations
congratulates Trent Valley Operations Manager, Jim Rodgers, on 25
years of dedicated service to the Ontario Public Service and OCWA.
[bottom left] OCWA Compliance Manager, Glen Lang (centre),
presents OCWA Safety Awards to Mike Hubers and Vanessa Greatrix,
both from Ottawa Valley, for their work in simplifying descriptions and
tasks for OCWA’s Electrical Safety Program.
[bottom right] Essex East Operator/Mechanic Roger Mellow (left), is
recognized for 25 years of service with the Ontario Public Service and
OCWA by Senior Operations Manager David Nussey.
22
Recognizing and Rewarding
Our Employees
OCWA believes in recognizing our employees for
their dedicated service. In 2013, 96 employees
across Ontario received years of service recognition
certificates. We also reward employees for their
contributions; the annual OCWAMarine Awards
recognize employee achievement in leadership,
innovation and sustainability, quality service, team
building and citizenship, while OCWA’s Safety Awards
publicly recognize contributions employees make to
promote health and safety in the workplace. In 2013,
OCWAMarine and Safety Awards were proudly given
to 55 deserving recipients.

23. Celebrating
Years
Our People Make the Difference:

24. 6
OCWA
2013 Highlights
at a Glance
Raised over
$50,000
for GlobalMedic, supplying
approximately 13,000 people with
access to clean water in monsoon-
ravaged Uttarakhand, India and
the Phillipines.
Attended
six career
fairs, exposing students to
opportunities in the water
and wastewater industry.
Participated in 100community events, including water
school visits, facility tours and charitable e
festivals,
vents.
Volunteered over
500hours and expertise to build pilot Water
Treatment Plant at Northern College,
providing real-life experience for future
generation of water operators.
Decreased paper
consumption by over
30%at head office.
Turbo blower technology
implemented in several facilities
across Ontario achieving savings
in energy consumption by up to
75%
Distributed information
postcards to
thousands
of Ontarians explaining
importance of proper
pharmaceutical disposal.
OCWA facilities across
Ontario treated approximately
693 billionlitres of water and wastewater over the year.

25. 1-800-667-6292
www.ocwa.com
Corporate Office Locations:
Toronto
1 Yonge Street, Suite 1700
Toronto, ON M5E 1E5
General Inquiry: 416-775-0500
Fax: 416-314-8300
Erin Mills
Sheridan Centre
2225 Erin Mills Parkway,
Suite 1200
Mississauga, ON L5K 1T9
Phone: 905-491-3030
Mississauga
920 East Avenue
Mississauga, ON L5E 1W6
Phone: 905-274-6710
Regional Office Locations:
Eastern Region
593 Norris Court
Kingston, ON K7P 2R9
Phone: 613-634-6292
Fax: 613-634-1942
Western Region
1100 Dearness Drive, Unit 18
London, ON N6E 1N9
Phone: 519-680-1310
Fax: 519-680-1390
Northern Region
335 Euclid Avenue
Thunder Bay, ON P7E 6G6
Phone: 807-475-1350
Fax: 807-475-1531
South Peel Region
1300 Lakeshore Road East
Mississauga, ON L5E 1E9
Phone: 905-274-1223
Fax: 905-274-5906
Waterloo Region
490 Dutton Drive B3
Waterloo ON N2L 6H7
Phone: 519-885-7022
Fax: 519-885-8192
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