Octopus Service Level Agreements
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The document discusses service level agreements (SLAs) between microfinance institutions (MFIs) and Octopus, an affordable and adaptable microfinance information system (MIS). It describes two types of SLAs: short-term SLAs for implementing Octopus through a target price and timeline, and long-term SLAs where annual fees are set at 2% of MFI revenues to ensure ongoing support and adaptations from a local value-added reseller (VAR).
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- Octopus is a free, open-source microfinance information system that manages customers, loans, accounting, and reporting for microfinance institutions.
- It was created through a partnership between a French IT consulting company and a microfinance network to provide an affordable and customizable solution.
- Octopus offers flexibility, security, and ease of use at a low cost compared to other microfinance information systems through its open-source business model.
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The managed services market is estimated to grow rapidly over the next few years, with remote management services seeing the fastest growth. The document discusses Definition 6's managed services offerings, which involve remotely monitoring and managing customers' IT infrastructure on a subscription basis. This allows customers to improve efficiency while reducing costs.
Questioning Strategies Part 1 Questioning StrategiesSocial .docx
Questioning Strategies
Part 1: Questioning Strategies
Social studies standard:
Arts standard:
Grade level:
Learning objective:
Five probing questions that can be used as pre-assessment and formative assessment questions:
1.
2.
3.
4.
5.
Part 2: Reflection
© 2018. Grand Canyon University. All Rights Reserved.
2
APPLICATION DEVELOPMENT 1
\
Connie Farris
Group 1
Participating Members
Raphael Brown
Shaun Cummings
Matthew Dunn
Deandre Kralevic
Colorado Technical University
IT Capstone II (IT488-1904B-01)
Abstract
This document will consist of 5-weeks of work, which will have 6-group members developing this document. The project will contain 10 total sections with a Quality Management Report Template inserted at the end of section 10 just before References. The Project sections will consist of the following:
Section-1: Overview of the project from IT487
Section-2: Requirements for the project from IT487.
Secton-3: The Design of the project from IT487
Section-4: System Development Methodology.
Section-5: Work Breakdown structure.
Section-6: Communication plan
Section-7: Quality Assurance Plan.
Section-8: Documentation Plan.
Section-9: Quality Assurance and results of test-case execution.
Section-10: Project closure
Quality Management Report Template
References.
There will be discussions via the Group Discussion Board, Group Email, Chat sessions, and through the CTU Messenger.
Table of Contents
(Week 1) Section 6: Communication plan 14
Communication Matrix 16
Description of the type of quality planning 17
Roles 18
Coordination 19
Tasks and Schedule 20
Unit testing plan 20
Unit Test Plan Test Cases 21
Plan for integration, system, and regression testing 23
Integration 23
System Testing 25
Regression Testing 26
Quality metrics 26
System Defect Analysis 27
Software Defect Report Template 28
Risk management strategies 29
Risk Management 29
Risk Source 30
Project Risk Analyses 31
Qualitative 31
Quantitative 31
Conclusion 31
(Week 3) Section 8: Documentation plan 33
User Documentation 33
Document Control Plan Maintenance 33
Document Control Plan Updates 35
User Document Templates 36
Systems/Network Administration Manual Template 40
System/Network Administration 45
User and Group Accounts 46
Server Administration 49
Printer Administration 49
Security Procedures 50
Backup Procedures 55
Inventory Management 57
Section 10 – Project closure 60
QUALITY MANAGEMENT REPORT TEMPLATE 61
References: 102
(Week 1) Section 1: Overview of the project (from IT487)
Overview
The Galactic Customer IT Services is an IT ...
TECON Company Profile
TECON Services is a technology consulting firm that provides business automation solutions including ERP implementation, middleware integration, customer service software, and business process improvement. It offers products for internet banking, POS systems, hospital management, dealer management, and warehouse management. TECON's onsite/offshore model aims to provide high value services at lower costs than competitors. It works closely with clients to develop customized applications that create a competitive advantage and drive innovation.
T-Bytes Platforms & Applications
This document brings together a set of latest data points and publicly available information relevant for Platforms & Applications Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely.
Lttc 01222014-reduced
Lattice Inc. provides communications technology and cloud-based services for the corrections market. It has experienced 400% growth from 2009-2012 with a 90% CAGR. While focusing on the US market for smaller facilities, it is also expanding internationally. Lattice utilizes exclusive rights agreements with facilities to provide enhanced revenue streams. Its integrated ICON platform will provide centralized database management and payment capabilities for multiple applications. The presentation highlights Lattice's growth opportunities through US market expansion and partnerships abroad.
SMS Corporate Overview
SMS is a provider of multi-vendor IT hardware maintenance and support services founded in 1981. It supports over 3,050 clients across various industries globally from 76 service centers in North America and Asia. SMS offers cost-effective support alternatives to OEMs through their unified support model and proprietary "Hot Spares" strategy, resulting in 40-60% reductions in clients' post-warranty maintenance costs. Some key clients that realized significant cost savings include Clear Channel Communications and Computer Sciences Corporation.
Business Case Capstone IIConnie FarrisColorado T.docx
Business Case Capstone II
Connie Farris
Colorado Technical University
IT Capstone II
(IT488-1904B-01)
Henrietta Okora
Running head: BUSINESS CASE CAPSTONE II 1
BUSINESS CASE CAPSTONE II 4
Abstract
BUSINESS CASE CAPSTONE II 3
Business Case Capstone II
Table of Contents
Table of Contents
Abstract2
(Week 1) Section 1: Overview of the project (from IT487)4
Overview4
I75 Corridor5
(Week 1) Section 2: Requirements (from IT487)6
(Week 1) Section 3: Design (from IT487)8
(Week 1) Section 4: System development methodology10
(Week 1) Section 5: Work breakdown structure12
Work Break down Structure13
(Week 1) Section 6: Communication plan14
Communication Matrix15
(Week 2) Section 7: Quality Assurance Plan16
(Week 3) Section 8: Documentation plan17
(Week-4) Section 9: Quality Assurance and results of test-case execution18
Section 10 – Project closure19
QUALITY MANAGEMENT REPORT20
Introduction20
Requirements21
Resources22
Design24
System Development Methodology25
Communication Plan27
References28
(Week 1) Section 1: Overview of the project (from IT487)Overview
The Galactic Customer IT Services is an IT support company with over 250,000 employees with companies in 50 States with the main headquarters located in Gainesville, FL. The location chosen for the headquarters is based on a Telco Gateway Infrastructure that the main fiber-optic trunk line, which runs along the I-75 corridor, from Miami Lakes FL to the northern most part of Michigan. This I-75 corridor plays an important part of the Networking ability for the organization. The Galactic Customer IT Services is an IT support company, which provides IT support to various small to large companies both within the Unites States and support to various military bases overseas. This large customer service company has installed application software to its large Help Desk ticketing system. The next phase being implemented is the upgrading of its Networking Infrastructure, which also includes cloud-based networking. This Organization has several new updated Servers ready to install on the network. With the previous project being accepted the organization has decided to move forward to improving its networking infrastructure, however the organization has requested the project team to draft a plan that requires the following in the plan: Requirements, Design, System Development Methodology, WBS (Work Breakdown Structure), Communications Plan, Quality Assurance Plan, Documentation Plan, and Quality Assurance and results of test-case execution before the project can be closed. Additionally, this organization is upgrading it phone systems to Voice Over Internet Protocol, which will eliminate all Intra-Ladder costs from Telco Companies and the cloud-based networking will also be added to the VoIP system. Using the Waterfall method, the plan below will detail the necessary requirements and resources that will be taken by Galactic IT to provide the most comprehensive plan possible reg ...
Ppt Template
This document discusses how managed IT services can lower costs, reduce risks, and increase capabilities and productivity for businesses. It describes managed services as a $63 billion industry that allows businesses to focus on their core operations while an outside partner remotely manages IT infrastructure through subscription-based services. This helps businesses improve efficiency, reduce costs, and gain access to expert consultants while ensuring their systems remain secure, optimized and up to date.
Iveda sept general investor presentation 092614
Iveda is a cloud video surveillance company that has developed Sentir, a cloud-based video management platform. Sentir allows video from any IP camera to be securely accessed from anywhere via a web browser or mobile app. Iveda's strategy is to license Sentir to telecom and internet service providers to generate recurring revenue streams, and it has signed initial contracts with two telecom companies. The presentation outlines Iveda's market opportunity in video surveillance, Sentir's capabilities, revenue model, management team, and path to profitability through additional provider partnerships.
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