Objection Handling 201
@allisonIsmith
Allison Smith
Director of Sales
#vorsight
Attention
Meeting
Needs ID
Solution
Close
InterestTOFU
BOFU
@allisonIsmith
BOFU
TOFU
Which objections are tougher for you?
73%
27%
@allisonIsmith
“How Do I Overcome
Objections in Different
Parts of the Buying
Process?”
Agenda
1. Objection Prevention
2. Top of Funnel Objections
3. Bottom of Funnel Objections
1
Objection Prevention
ICP Example
Vorsight ICP Criteria
Criteria Sweet Spot
Sales team size 5-250 (sales role we train)
Vertical software, B2B services, telecom, manufacturing, life sciences
Sales roles hunters, lead gen, broader/deeper
Open sales jobs hiring/growing
Lack internal resources limited training resources
Invest in training history of hiring 3rd party training
How source opps prospecting, lead qualification
@allisonIsmith
@allisonIsmith
Caller ID Looks Different
@allisonIsmith
Social Connection
@allisonIsmith
3x3 Research
@allisonIsmith
Current Processes & Systems
@allisonIsmith
Hypothesis of Need
RANT
@allisonIsmith
Risk to Mitigate?
@allisonIsmith
Peer Accomplishments?
@allisonIsmith
Hypothesis of Need or Pain?
@allisonIsmith
Trouble
@allisonIsmith
Get 3x3s & HoN in Your CRM!
2Top of Funnel
Objections
@allisonIsmith
What Do Objections
OTP Actually Mean?
@allisonIsmith
1. I’m Not Listening
2. I’m Confused
3. I Don’t See the Value
@allisonIsmith
@allisonIsmith
Features,
Advantages, Benefits
@allisonIsmith
Address It Directly
@allisonIsmith
Probe with Questions
(Before you earn the right to)
@allisonIsmith
@allisonIsmith
@allisonIsmith
Verbal Judo Steps:
#1 Listen
@allisonIsmith
It’s funny that you mention that because…
I get that a lot
I see what you are saying
Definitely...that’s exactly why I’m calling
Others tell me that…
You probably get a bunch of these calls
I feel where you’re coming from
#2 Empathize & Repeat
@allisonIsmith
#3 Use Client Voice
@allisonIsmith
#4 Objection Handling Toolkit
@allisonIsmith
Let’s Practice
Verbal Judo
“We’re Happy with
Our Current Vendor”
@allisonIsmith
“I have no budget.”
@allisonIsmith
“Talk to my direct
report Ashley Becker.”
@allisonIsmith
“Not interested.”
@allisonIsmith
3Bottom of Funnel
Objections
@allisonIsmith
Qualification in 6 Step
Purpose
@allisonIsmith
Probe to ID & Develop Needs
@allisonIsmith
Consult & Provide Insights
@srichardv
Match Solutions
@allisonIsmith
Landscape of DM Types
@allisonIsmith
Next Steps & Observable Behavior
@allisonIsmith
@allisonIsmith
@allisonIsmith
www.vorsight.com/ondemand-webinars
@allisonIsmith
Objection Handling 201

Objection handling 201