Charlene O'Connor owns a consulting firm called O'Connor Consulting. She has 19 years of experience in organizational learning and development, HR strategy, and compliance. She holds qualifications in advanced human resource management. Her consulting services include consulting, instructional design, facilitation, and coaching. She has worked extensively with several clients to help them with employment equity, skills development, leadership development, and training programs. Feedback from her clients and learners has been very positive, praising her expertise, knowledge, and ability to effectively facilitate workshops and add value.

2. 2
Overview
Charlene O’ Connor trades as O’ Connor Consulting. Charlene’s current career status is that of Micro
Enterprise Owner, in which she works as an Independent Contractor and Consultant in the field of
Organisational Learning and Development, HR Strategy and Compliance. She has a qualification in
Advanced Human Resource Management with UNISA and boasts 19 years experience in her field.
Her career started in the mid ninety’s with TGI Fridays as City Trainer and very soon she started
training for the group internationally. She decided to broaden her skill-set and joined the Nando’s
Group as Training Coordinator and was responsible for the largest region in South Africa in this
capacity. In joining Hilton International as Training Manager of the Hilton Hotel Sandton, Charlene
quickly excelled as a leadership and management tutor. She tutored programmes in South Africa and
Europe. She again sought a new challenge and chose to diversify into the financial sector working for
African Bank and later on TransUnion Africa.
Charlene has strong business acumen and is a true business partner. She takes time to understand
your business and is agile in her approach. Her style is pragmatic and she is very good at connecting
with people at various levels in the organisation. Her skills range from expert facilitator and coach, to
instructional designer. Her ability to not only coach effectively but also to provide sound counselling
in the coaching process makes her popular as a business and management coach. Charlene provides
an end-to-end solution from consulting, instructional design to facilitation and coaching.
When asked what her business goals are Charlene responds: “ I endeavour to add value and
contribute to an organisations’ success with the knowledge and skills that I have acquired over the
past 19 years through my academic studies and robust corporate work experience. I am passionate,
energetic and pragmatic in my work ethic. For me it's about making a real difference for the individual
and the organisation.”
Since starting her own consulting firm in 2011 she has worked extensively with the following clients:
• LRMG Performance Agency
• PrimeServ HR Solutions
• Westend SuperSpar
• SPAR South Rand Distribution Centre
• SPAR Lowveld Distribution Centre
• SPAR Stone Acres Corporate Stores Division
• Eaton Electric
• The Christie Group

3. 3
Career Summary
Company Position Period
O’Connor
Consulting
Business Owner 1 December 2010 to present
TransUnion
Group
• Group Learning and Development
Manager
• Learning and Development Manager
• Training Consultant
1 Jan 2010 to 30 Nov 2010
1 Sep 2007 to 31 Dec 2009
1 Dec 2004 to 30 Oct 2007
Hilton Hotel
Group
Training Manager 1 Jun 2002 to 30 Nov 2004
African Bank Regional Training Manager 1 Oct 2001 to 30 Apr 2002
Nando’s Group
Holdings
Regional Training Coordinator 1 Oct 1998 to 30 Sep 2001
TGI Fridays
South Africa
Trainer 1 Nov 1996 to 31 Dec 1997

4. 4
Academic Record
Institution Qualification Subjects Status
Certificate
Programme in
Advanced Human
Resource
Management
NQF level 7
96 Credits
• Strategic & International
Human Resource
Management
• Organizational Behaviour
& Renewal
• Research Methodology
• Advanced Human
Resource Development
Completed
7 Feb 2011
Certificate
Programme in
Human Resource
Management
NQF level 6
96 Credits
• The Human Resource
Function
• Labour Relations
• Training and
Development
• Human Relations
Completed
8 Feb 2010
Certificate Training
and Development
Assessor Level 1 & 2
NQF level 5
15 credits
• Plan and conduct
assessment of learning
outcomes
• Coach others in job skills
• Support and guide the
learner and agree an
assessment plan
• Assess candidate
performance
Completed
30 Oct 2004
Certificate in Training
and Development
Trainer Advanced
NQF level 5
15 credits
• Deliver group training
• Analyse training needs
and develop training
programmes
Completed
30 Apr 2000

5. 5
Corporate achievements
Institution Description Period
LRMG Performance
Agency
Nedbank Group
• Instructional design and development of the first ever
Group Induction Programme for the Nedbank Group,
which was rolled out across Africa.
• Facilitated Induction Workshops across different level
employees.
• Facilitated Train the Trainer workshops for in-house
Nedbank Trainers across Africa.
Telkom
• Instructional design and development of the Sales
Management Programme, which comprised of four
modules.
• Facilitated Train the Trainer session with in-house
Telkom Trainers.
• Led progress meetings with project sponsors.
Kellogg’s South Africa
• Facilitated the first Graduate Development
Programme that comprised of facilitating nine
workshops.
• Coaching for Development Xperience for Kellogg’s
South Africa, which involved coaching and training of
middle managers as coach as well as leading progress
meetings with project sponsors.
• Instructional design and development of the first ever
Mentoring Xperience which aimed at developing
managers as Mentors for Kellogg’s South Africa.
Facilitated Train the Trainer with Organisation
Development Manager.
Sasfin
• Facilitated the Business Xperience Programme for
Sasfin for three years running. This involved the
facilitation of workshops and the coaching of mentees
and mentors to guide them to research and develop
business cases aligned with strategic business
imperatives as well as leading progress meetings with
project sponsors.
• Designed and developed two Modules for the
Jun 2014 to
Jan 2015
Jan to Apr
2015
Jan to Dec
2012 and
2013
Jan to Dec
2012, 2013
and 2015

6. 6
Institution Description Period
LRMG Performance
Agency
Management Development Programme namely:
Emotional Intelligence and Communication.
• Facilitated various workshops including Emotional
Intelligence and Self-management.
Murray & Roberts Cementation
• Facilitated the Arise: Stepping up to Management
Xperience, which involved the facilitation of eight
management workshops and the coaching of new
managers in their role as manager.
• Led progress meetings with project sponsors.
Engen
• Facilitation of the Personal Effectiveness Programme
for employees across different levels of the
Organisation.
MultiChoice
• Facilitated the Catalyst Xperience that involved
launching the programme, coaching the mentees and
mentors to guide them to research and develop
business cases aligned with strategic business
imperatives and leading progress meetings with
project sponsors.
MTN
• Facilitated the Presenting with Impact Workshop for
employees across different levels of the Organisation.
Medscheme
• Facilitated the Module: Difficult Interactions of the
Ignite: Igniting Passion for Leadership Xperience for
supervisors and managers in Medscheme.
• Facilitated Evolve: Passion for People and
Performance: Module 4: Innovation, Creativity and
Diversity for supervisors and Managers in Medscheme.
TRAC
• Facilitated The Grey Matters: Financial Intelligence
Workshop (NQF level 5) for nine learners and provided
a one-day Portfolio of evidence support session.
Jan to Dec
2013 and
2014
Sep 2012
and Aug
2013
Mar to Nov
2012
Feb 2013
Jul 2012
Jul 2013
Feb and Mar
2014

7. 7
Institution Description Period
Eaton South Africa Inclusion and Diversity
• Appointed Inclusion and Diversity Consultant.
• Designed and developed the Eaton Employment
Equity Workshop Guide.
• Facilitated Employment Equity Committee Workshop
for newly elected committee members and Human
Resources Department.
• Consulted with the Senior Leadership Team and
Managing Director on all matters pertaining to
Employment Equity. This involved the planning, the
implementation and the reporting on Employment
Equity to the Department of Labour.
Graduate Development Programme
• Designed and developed the first Sales and
Engineering Graduate Development Programmes for
Eaton South Africa.
• Facilitated various Graduate Development Workshops
including the Self-development Module, Personal
Effectiveness, Negotiation Skills and Inclusion and
Diversity.
Eaton On-boarding Programme
• Designed and developed a 3-month On-boarding
programme for new employees, which included a
blended learning solution. The solution comprises of a
new employee guide, Eaton eLearning modules, two-
day workshop and learner activities.
Jan 2014 to
present
Jun to Aug
2015
May to Sep
2015
SPAR South Rand
SPAR Lowveld
SPAR Corporate
Stores
Employment Equity
• Designed and developed the SPAR Employment
Equity Workshop Guide.
• Facilitated Employment Equity Committee Workshop
for newly elected committee members and Human
Resources Department.
• Consulted with the Senior Leadership Team and
Managing Director on all matters pertaining to
Employment Equity. This involved the planning, the
implementation and the reporting on Employment
Equity to the Department of Labour.
• Developed, facilitated CBIT Workshops.
Jun 2012 to
present

8. 8
Institution Description Period
The Christie Group Employment Equity
• Appointed Employment Equity Consultant
• Facilitated Employment Equity Committee Workshop
for newly elected committee members and Human
Resources Department.
• Consulted with the Senior Leadership Team and on all
matters pertaining to Employment Equity. This
involved the planning, the implementation and the
reporting on Employment Equity to the Department of
Labour.
Skills Development Facilitation
• Appointed Skills Development Facilitator for The
Christie Group and SETA liaison.
• Perform all related SDF duties that have culminated in
the approval of the Group’s Mandatory and
Discretionary Grants for 2015.
Aug 2014 to
present
Jan 2015 to
present
Westend SuperSpar Employment Equity
• Facilitated Employment Equity Committee Workshop
for newly elected committee members and Store
Managers.
• Consulted with the Store Owner and Managers on all
matters pertaining to Employment Equity. This
involved the planning, the implementation and the
reporting on Employment Equity to the Department of
Labour.
Skills Development Facilitation
• Appointed Skills Development Facilitator for Westend
and perform all related duties which has culminated in
the approval of the Group’s Mandatory and
Discretionary Grants for 2015.
• W&R SETA liaison.
Jun 2015 to
present
Jun 2015 to
present

9. 9
Institution Description Period
PrimeServ Group National Treasury
• Facilitated the Powerful Presentation Skills Programme
Department of Rural Development and Land
Affairs
• Facilitated the Successful Leadership Skills Programme
UNISA
• Facilitated the Train the Trainer Skills Programme
Anglo-American
• Facilitated the Report Writing Workshop
Department of Sports, Arts and Recreational
Services
• Facilitated the Interpersonal Communication
Excellence
CCMA
• Facilitated the Facilitate the Learning Skills Programme
Anglo-Gold Ashanti
• Facilitated Skills Development Facilitator Skills
Programme
Department of Human Settlements
• Facilitated the Project Management Skills Programme
ImproChem
• Facilitated the Personal Improvement Programme
comprising of 8 Modules including coaching skills,
negotiation skills, conflict management, emotional
intelligence, communication, project management,
relationship building and report writing.
Public programmes
• Facilitated various public programmes inclusive of the
following: Assessing Outcomes-based Learning, Skills
Development Facilitator, Train the Trainer and
Facilitate the Learning.
Feb 2013
Aug 2011
Aug 2011
Sep 2011
Sep 2011
Oct 2011
Oct 2011
Feb 2012
Jun 2011 to
Dec 2012
Jun 2011 and
Dec 2012

10. 10
Institution Description Period
Fasset SETA Fasset Skills Planning Working Committee
• Completed showcased work on the Organising
Framework for Occupations (OFO). This was used as a
case study during the Nationally held road shows in
2010.
Jan 2008 to
Dec 2010
TransUnion Africa Organisation Appointed Skills Development
Facilitator
• Performed full range of SDF responsibilities and
ensured successful skills development grant rebates of
70% of SDL.
Change Agent Committee
• Change champion for organisation facilitating change
processes in various organisation development
initiatives across all levels in the company.
CBT and E-learning Expert
• Project Managed the implementation, customization
and full TransUnion professional e-learning curriculum;
35% usage increase year on year.
DTI and BBBEE Scorecard
• Responsible for employment equity and skills
development initiatives to improve these 2 pillars of
scorecard reporting by 2.5 points.
Dec 2004 to
Nov 2010
Jan 2008 to
Dec 2009
Dec 2004 to
Nov 2010
Sep 2007 to
Nov 2010
Hilton International Skills Development Facilitation
• Performed full range of skills development facilitator
responsibilities and ensured successful skills
development grant rebates of 70% of SDL across
various skills grant structures as Training Manager of
the Hilton Sandton.
Leadership Development
• Tutored and trained identified Leaders and General
Managers for Hilton International in Switzerland,
Germany and South Africa.
ELearning
Successfully implemented the Hilton University eLearning.
Jun 2002 to
Nov 2004
Jun 2002 to
Nov 2004
Jun 2002 to
Nov 2004

11. 11
Client feedback
The following feedback has been received from clients that Charlene has worked with:
• “I love working with Charlene. She is incredibly knowledgeable and is able to expertly navigate
the overwheliming world of Employment Equity and Skills Development Legislation. She assists
the Christie Group to be compliant in all aspects of this. Awesome business partner to have!” -
Maria Slee (HR Manager - The Christie Group)
• “Charlene has thus far done some brilliant work for us. She has made us look so good as an HR
team with what she has delivered from an Employment Equity consulting, instructional design and
training perspective.” - Portia Thokoane (HR Manager Africa - Eaton)
• “Working with Charlene has been a learning experience for me. She does not only consult but
takes time to understand the business - the business needs to achieve our strategic goals. She
has extensive work experience and this is evident in the quality of work she delivers. Charlene
coaches, advises and guides us to achieve best practice. Her knowledge is vast across many
different fields.” - Precious Maphumulo (Learning Consultant - Eaton)
• “Charlene - our Employment Equity angel” - Alison Zweers (HR Director SPAR South Rand and
Lowveld Distribution Centres)
Learner comment
The following feedback has been received from learners have attended workshops that Charlene has
facilitated for LRMG Performance Agency:
Self-Management Workshop - BXP Sasfin
• “I really loved the workshop! Loved the facilitator - great personality.”
• “I really feel that I have learnt a lot in this workshop. I have a lot to think about.”
• “The module was well presented with in depth knowledge on all the topics by the facilitator.”
• “Excellent workshop. Couldn’t ask for a better facilitator. Would recommend the course.”
Presenting with Impact - MTN
• “Fantastic facilitator!”
• “It was excellent. Great tips that can definitely be implemented. Thank you!”
• “It was very well prepared and it added a lot of value to me. Well done!”
• “Made a huge impact. Very powerful facilitator, brilliant course.”
• “Charlene was amazing and our workshop was full of fun and knowledge.”
• “Well prepared course which can be practically implemented in the workplace. Fantastic.”

12. 12
Staying in Control - BXP Sasfin
• “I was really challenged today to think about the person I am. I have outwardly changed, but
have not inwardly understood it. Charlene was GREAT!”
• “Very good and informative”
• “Use of relevant visual aids. Explored more practical options that can be applied to our
workplace (brainstorm session)”
• “Well presented and timed. Customised not only for Sasfin but also for the individual. Really
inspiring and I am happy that I attended.”
Arise: Stepping-up to Management - Murray & Roberts Cementation
• “The overall course was a great learning for me. I slowly grew the last 10 months, personally and
professionally, with an enormous amount of introspection while doing assignments and the
structured sessions that I attended. I finally realise that leading people/teams is a balance of
assertiveness, motivation, setting goals and proper honest feedback. Charlene, I would like to
thank you for the enormous impact that you had in my personal growth and evolving as a young
manager and a person.”
• “It was excellent! I would recommend because you can improve your managing skills.”
• “Charlene knows how to engage with the student to resolve their day-to-day difficulties that we
encounter in our diverse working environment. I will recommend this Xperience. Its good to
build your skills not only in a work environment, but also in a public perspective.”
• “Always a great learning experience with Charlene! I would recommend the Xperience to
others.”
• “The facilitator meets my expectations as far as the course perspective is concerned and she
manages to give the correct guidelines which works for me in my working environment.”
• “The workshop was excellent. All the information given by the facilitator was work-based and will
be applied.”
• “The workshop was presented in a professional manner. I have learnt a lot. Thank you Charlene.”
• “Charlene assisted in helping me feel at ease about my feelings of being overwhelmed”
• “The facilitator assisted me with solutions to some of the issues that I am currently experiencing.”
• “Absolutely excellent facilitation and on the job experience. I felt included and engaged by the
facilitator. The facilitator got people to share their experiences.”
Relationship Management - Kellogg’s GDP
• “Charlene is really great at providing relevant and pertinent examples that bring the topics to life
and makes sense of more challenging discussions.”

13. 13
Emotional Intelligence - Sasfin
• “This was the most insightful and effective of all the workshops that we have attended to date.
Thank you Charlene!”
• “Charlene has added tremendous value to both my personal and work life. She coached me to
achieve success, and I am eternally grateful.”
• “Charlene’s bubbly personality made the workshop fun and alive. She has excellent facilitating
and presenting skills.
• “Charlene, thank you for being an awesome facilitator with such poise.”
• “This course was excellent and Charlene is excellent.”
• “Facilitator – brilliant and so inspiring”
Contact details
Email: oconnorconsulting.za@gmail.com
Mobile: 0828869678
Postal address: PostNet suite 848, Private Bag X1007, Lyttelton, 0140